Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#10537673August 28, 2013
UNKNOWN OR OTHER, LATCHES/LOCKS/LINKAGES
OUR ACTUATORS FAILED ON 3 OF MY DOORS OF MY 2009 CHEVY SUBURBAN. IF YOU USE THE REMOTE ONLY THE DRIVERS SIDE REAR DOOR LOCKS AND/OR UNLOCKS. IF YOU USE THE UNLOCK/LOCK POWER BUTTON ONLY THE DRIVERS SIDE REAR WORKS. YOU MUST USE THE KEY TO UNLOCK THE DRIVERS DOOR AND YOU MUST EITHER OPEN THE WINDOW TO MANUALLY UNLOCK THE OTHER DOORS OR REACH ACROSS THE CAR TO UNLOCK THE PASSENGER SIDE LOCKS. WE CONTACTED GM AND THEY SENT US TO HAVE A DIAGNOSIS DONE WHICH COST US $99. THEY ESTIMATED THE COST TO BE $900 AND TOLD US WE WERE RESPONSIBLE BECAUSE OUR WARRANTY ENDED AT 36,000 MILES. THIS IS A SAFETY CONCERN. IN AN ACCIDENT I WOULDN'T BE ABLE TO GET TO ANY PASSENGERS INCLUDING MY CHILDREN NOR COULD EMERGENCY PERSONNEL. I COULD EASILY BE CAR JACKED OR HAVE MY BELONGINGS STOLEN DUE TO THE LOCKS NOT WORKING. IF MY SMALL CHILD CHOKED OR HAD A MEDICAL EMERGENCY I COULD NOT REACH THEM. I WATCH STORIES EVERY DAY ON THE NEWS OF AWFUL PEOPLE TAKING OR ASSAULTING WOMEN BY BREAKING INTO THEIR CARS AND HIDING IN THE BACK SEATS. THIS CAR COST WELL OVER $50,000 AND THIS SHOULD BE A SAFETY RECALL. THERE WILL BE A TRAGEDY IF THIS IS NOT FIXED. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537622August 28, 2013
UNKNOWN OR OTHER
THE DASH PANEL HAS MULTIPLE CRACKS IN IT... 1 BY THE INSTRUMENT PANEL AND A LARGE ONE BY THE AIR BAG.... CHROME COVERED DOOR HANDLES HAVE SEPARATED AND ARE VERY SHARP... I HAVE ACTUALLY CUT MY FINGERS ON THEM.... THE DASH PANEL IS THE MAIN CONCERN... TAHOES, SUBURBANS, AVALANCHES FROM 2007 TO 2011 ALL HAVE THE SAME PROBLEMS... THERE ARE TENS OF THOUSANDS OF COMPLAINTS TO GM ABOUT THE PROBLEM BUT GM WILL NOT ACT..THE CRACKED DASH PRODUCES SHARP EDGES AND IF THE AIR BAG WERE TO BE DEPLOYED COULD POTENTIALLY SEND SHARP SHARDS OF PLASTIC INTO THE NECK AND FACE OF PASSENGERS IN THE FRONT SEATS.. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537306August 26, 2013
SERVICE BRAKES
2 SEPARATE INCIDENTS OF BRAKE FAILURE WITH CORRODED BRAKE LINES OF 2004 CHEVY SUBURBAN WITH UNDER 100K MILES. FIRST WAS IN JANUARY 2013, COMPLETE LOSE OF BRAKES WHILE DRIVING IN PARKING LOT. TAKEN TO REPAIR SHOP AND NEEDED COMPLETE REPLACEMENT OF CORRODED FRONT BRAKE LINES, CALIPERS ETC. AT THE TIME, WE HAD THE REAR BRAKE LINES INSPECTED AND REPAIR SHOP STATED THEY SEAMED OK. SECOND INCIDENT HAPPENED ON AUGUST 24, 2013. TRAVELING ON I-495 IN MASSACHUSETTS (WHILE PULLING A BOAT TRAILER) AND APPLIED BRAKES TO SLOW FOR TRAFFIC AHEAD AND BRAKE PEDAL IMMEDIATELY WENT SOFT AND ALMOST COMPLETELY TO THE FLOOR AND THEN BRAKE WARNING LIGHT CAME ON. I HAD TO SWERVE INTO BREAKDOWN LANE TO AVOID SLOWED TRAFFIC AHEAD AS ONLY FRONT BRAKES WERE WORKING.(ALONG WITH TRAILER BRAKES) AND CAR COULD NOT SLOW ENOUGH TO STOP. AFTER NEARLY CASING A MAJOR ACCIDENT, WAS ABLE TO GET OFF THE EXIT AND DRIVE TO NEAREST SEARS REPAIR SHOP (1/4 MILE DOWN THE ROAD). AFTER BRAKE INSPECTION, COMPLETELY CORRODED BACK BRAKE LINES AND CALIPERS NEEDED TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537372August 26, 2013
TIRES, TIRES:TREAD/BELT
UNIROYAL LIBERATOR . THE TREAD SEPARATION OCCURRED ABOUT 11AM ON SATURDAY JULY 15, 2013 ON EAST BOUND I-10 JUST EAST OF OZONA, TEXAS. SPEED WAS ~79 MPH AS PART OF A BOY SCOUT CONVOY RETURNING FROM A HIGH ADVENTURE OUTING. VEHICLE WAS A 2005 K2500 SUBURBAN, LIGHTLY LOADED WITH MYSELF, 4 SCOUTS AND TWO BACK PACKS. WEATHER WAS OVERCAST AND 76 DEGREES F. NOT TOWING. TIRE PRESSURE WAS CHECKED AT 80 PSI BEFORE THE TRIP STARTED AND THE TIRE CASING WAS STILL INFLATED WHEN REMOVED TO PUT ON THE SPARE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537390August 26, 2013
SERVICE BRAKES
WHEN YOU APPLY THE BRAKES SOMETIMES THEY SEEM TO LOCK UP THEN SOME TIMES THE BROKE PEDDLE FAILS TO BE JUMPY SOUND LIKE A AIR BOOSTER FROM UNDER THE DASH BOARD THE CAR HAS NEW BRAKE DISC AND ROTORS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537114August 25, 2013
ELECTRICAL SYSTEM, ENGINE
VEHICLE WAS PARKED WITH THE IGNITION OFF. AFTER APPROXIMATELY 10 MINUTES, A FIRE STARTED IN THE AREA OF THE BATTERY PRECEDED BY THICK WHITE SMOKE. THE FIRE SPREAD TO THE PLASTIC WHEELWELL GUARD AND RIGHT FRONT TIRE ABOUT TWO MINUTES AFTER THE SMOKE WAS NOTICED. THE FRONT OF THE VEHICLE, DASHBOARD, WINDSHIELD, AND FRONT FLOOR PAN AREA WAS DESTROYED BY FIRE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10536935August 23, 2013
SERVICE BRAKES
BRAKE LINES HAVE CORRODED AND YESTERDAY ONE OF THE LINES BELOW THE DRIVER'S SIDE DOOR RUPTURED RESULTING IN A COMPLETE LOSS OF BRAKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536434August 21, 2013
ELECTRICAL SYSTEM
MY VEHICLE'S "SERVICE ENGINE SOON" LIGHT CONTINUES TO LIGHT UP EVEN AFTER HAVING THE CODE ERASED. MANY OTHER OWNERS OF CHEVROLET SUBURBANS HAVE THE SAME ISSUE. OBD CODE P0332 STATES THE KNOCK SENSOR HAS LOW VOLTAGE. THE PROBLEM MANY PEOPLE HAVE IS WHEN WATER OR MOISTURE GETS INTO THE ENGINE COMPARTMENT WATER BEGINS TO POOL OVER THE SENSOR AND SEEP INTO THE SENSORS. THE LACKING OF WATER SEAL IN THIS POOLING AREA DAMAGES THE SENSORS. THE VEHICLE THUS CANNOT PASS IT'S BI-YEARLY SMOG TEST AND ALSO CREATES A FALSE SENSE OF VEHICLE RELIABILITY. IF OTHER ISSUES COME UP OTHER THAN THE BAD SENSORS THE DRIVER WOULD NEVER KNOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536547August 21, 2013
SERVICE BRAKES, FUEL/PROPULSION SYSTEM, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2003 CHEVROLET SUBURBAN 1500. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR AN UNRELATED REPAIR WHEN THEY NOTICED THAT THE BRAKE AND FUEL LINES WERE RUSTED SEVERELY. IN ADDITION, THE SPARE TIRE CARRIER EXHIBITED RUST CORROSION AND WAS REMOVED FROM THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE VEHICLE HAD NOT BEEN REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 147,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535542August 15, 2013
SERVICE BRAKES
MY 16 YEAR OLD DAUGHTER WAS BEHIND THE WHEEL; IN LINE AT DRIVE-THROUGH. THE BRAKE PEDAL WENT TO THE FLOOR AND THE BRAKE LIGHT CAME ON IN THE DASH BOARD AS THE VEHICLE BEGAN DRIFTING FORWARD. THE MESSAGE CENTER IN THE DASH DISPLAYED "SERVICE BRAKE SYSTEM." LUCKILY SHE WAS ABLE TO MANEUVER INTO A PARKING SPACE WITHOUT INCIDENT. THE BRAKE LINES HAVE FAILED - RUSTED THROUGH. IT IS UNCONSCIONABLE TO PRODUCE A VEHICLE THAT SELLS FOR OVER $45,000.00 THAT WON'T EVEN LAST 10 YEARS...ESPECIALLY WHEN SUCH A FAILURE IS LIKELY TO HAVE CATASTOPHIC CONSEQUENCES. WE WERE VERY LUCKY THAT NO ONE WAS SERIOUSLY HURT DUE TO THIS PREMATURE FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535593August 15, 2013
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2005 CHEVROLET SUBURBAN. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE GLASS WINDOW DETACHED FROM THE REAR LIFT GATE HYDRAULIC HINGES CAUSING IT TO HANG LOOSELY. THE CONTACT MENTIONED THAT HE HAD TO COMPLETELY REMOVE THE GLASS FROM THE REAR LIFT GATE TO PREVENT IT FROM BREAKING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN VERIFIED THE FAILURE AND STATED THAT THE GLASS NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534039August 7, 2013
STRUCTURE
A SMALL CRACK BEGAN ON THE DRIVER SIDE OF DASH BOARD. WITHIN WEEKS, THE CRACK BECAME MUCH BIGGER. AFTER TWO MORE WEEKS, I NOTICED ANOTHER CRACK ON THE PASSENGER SIDE OF THE DASH. SOON, IT BECAME MUCH LARGER TOO. NOW, THERE ARE SEVERAL CRACKS ON THE DASHBOARD. THIS AUTOMOBILE WAS NOT INVOLVED IN ANY TYPE OF ACCIDENT OR DRIVING ON ROUGH TERRAIN. I DON NOT UNDERSTAND WHY THE DASHBOARD WOULD CRACK. I HAVE NEVER OWNED A VEHICLE WHICH HAS HAD THIS HAPPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534135August 7, 2013
SERVICE BRAKES
TOTAL BRAKE FAILURE DUE TO STEEL LINE CORROSION OR RUST. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10534173August 7, 2013
SERVICE BRAKES
STOPPED TO GET GAS. BRAKE PEDAL WENT TO THE FLOOR AND WOULDN'T STOP, WARNINGS STARTED GOING OFF AND SMOKE WAS COMING FROM UNDER THE VEHICLE, WAS ABLE TO PUT THE VEHICLE IN PARK TO AVOID HITTING ANYTHING, HUSBAND WAS ABLE TO LOOK UNDER VEHICLE AND SAW ALL THE FLUID, TOLD ME TO STEP ON THE BRAKE PEDAL AND FLUID WAS SPRAYING FROM A LINE IN THE ENGINE COMPARTMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533536August 4, 2013
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
REAR HATCH DOOR ACTUATOR WENT OUT. THE DOOR IS IN THE LOCKED POSITION AND CANNOT BE OPENED WITH CONSOLE BUTTON, KEY FOB OR EXTERIOR HANDLE. THERE IS NO WAY TO OPEN THE REAR HATCH FROM THE INSIDE OF THE VEHICLE CREATING A SAFETY HAZARD FOR PASSENGERS RIDING IN THE 3RD SEAT. THE REAR HATCH IS NOT ACCESSIBLE FOR USE SINCE I IS IN A LOCKED POSITION AND CANNOT BE OPENED. I HAVE FILED A COMPLAINT WITH GM. THEIR CS REPRESENTATIVE CONTACTED ME TO LET ME KNOW THAT MY LOCAL DEALERSHIP CAN FIX THE PROBLEM AT MY EXPENSE. TENS OF THOUSANDS OF THESE COMPLAINTS HAVE BEEN FILED WITH GM OVER THE LAST 2 YRS. AND THERE HAS BEEN NO RECALL FOR THIS POTENTIALLY FATAL SAFETY HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533422August 3, 2013
AIR BAGS, ELECTRICAL SYSTEM
THE DISCOVERY OF THE DEFECT WAS ON SEPTEMBER 2012. THERE IS A CRACK ON THE DASH ABOVE THE VEHICLES INSTRUMENTATION I.E. SPEEDOMETER, OIL PRESSURE, GAS LEVEL, ETC. I REPORTED TO LOCAL GM DEALERSHIP (HENRY BROWN CHEVROLET) ABOUT THE DEFECT AND MY CONCERN FOR SAFETY. THEY SAID THERE IS NO AVAILABLE SAFETY RECALL FOR THIS PROBLEM. THINKING THAT THIS WAS AN ISOLATED CASE I DID NOT PURSUE THE MATTER. THEN RECENTLY WHEN I SURFED THE INTERNET I CAME UPON A GROUP OF GM VEHICLE OWNER WITH THE SAME TYPE OF VEHICLE AND THE SAME TYPE OF ISSUE. SO I INVESTIGATED FURTHER. GOING TO DIFFERENT WEB BLOGS, I FOUND MORE GM VEHICLE OWNERS WITH THE SAME PROBLEM. EVERYBODY HAVE THE SAME ISSUE. THEY HAVE CRACKED DASH ON THEIR GM VEHICLES. SOME HAVE THE CRACKS ON BOTH SIDE WHERE THE PASSENGER AIRBAG IS. THE DANGER IS THAT THIS MIGHT PUNCTURE THE AIRBAG AND RENDER IT INEFFECTIVE. THE MAIN CONCERN IS SAFETY BECAUSE I DON'T WANT MY VEHICLE TO FAIL ON ME AND MY FAMILY. IF FOR SOME REASON WATER GETS IN THE VEHICLES INSTRUMENTATION AND CAUSES AN ELECTRICAL SHORT, ME AND MY FAMILY COULD BE IN DANGER OF A VEHICLE ACCIDENT. I AM TRYING TO BE PROACTIVE AND HAVE THIS PROBLEM RESOLVED RATHER THAN WAIT TO BE A VICTIM OF AN UNSAFE VEHICLE OR CAUSE ANOTHER DRIVER TO BE IN AN AVOIDABLE ACCIDENT. WE NEED THIS VEHICLES RECALLED SO THAT GM CAN TAKE RESPONSIBILITY AND FIX AN UNSAFE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533141August 1, 2013
SERVICE BRAKES
I WAS TURNING LEFT INTO A PARKING LOT IN DRY WEATHER AND THE ANTI-LOCK BRAKES KICKED IN WHEN THEY SHOULD NOT HAVE. I COMPLAINED ABOUT THIS PREVIOUSLY, BUT WAS NOT AWARE THAT THIS SHOULD NOT HAVE HAPPENED AND MY COMPLAINT STATED THAT THEY DID NOT WORK PROPERLY WHEN THEY CAME ON ALMOST CAUSING A WRECK. THIS HAS HAPPENED SEVERAL TIMES SINCE, MOST RECENTLY YESTERDAY. I WAS TRYING TO STOP AT 8 MPH, THE ABS CAME ON, THEY PULLED MY VEHICLE TO THE LEFT, AND I HAVE 106,870 MILES ON HER NOW. MY BRAKE PEDALS IS GOING LOWER TO THE FLOORBOARD EACH YEAR AND I HAVE BEEN TOLD THAT THIS IS NORMAL AND IT CANNOT BE ADJUSTED! MY MASTER CYLINDER IS NOT LEAKING, NOR IS MY BRAKE FLUID AT THIS TIME. I HAVE HAD MY FRONT CALIPERS REPLACED TWICE! I MAINTAIN MY VEHICLE AND HAVE A LOT OF MONEY PUT IN MY BLACK BEAUTY, WITH REPAIR RECORDS TO SHOW FOR IT. I HAVE MY CHILDREN AND FRIENDS RIDE WITH ME AND DO NOT WANT TO INJURE/KILL THEM OR ANYONE, MYSELF INCLUDED! YOU NEED TO DO SOMETHING ABOUT THIS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532298July 29, 2013
SERVICE BRAKES
MY BRAKES DID NOT SEEM TO BE OPERATING CORRECTLY. STOPPING DISTANCE WAS GREATLY INCREASED. WHEN I CHECKED, MOST OF MY BRAKE LINES WERE COMPLETELY RUSTED AND CRUMBLING. I THINK IT IS IMPORTANT TO NOTE THIS IS A LOW MILEAGE, GARAGE KEPT VEHICLE WHICH IS RARELY DRIVEN IN THE WINTER. FURTHERMORE, IT HAS RECEIVED UNDERCARRIAGE CLEAN WATER WASHING TWICE A YEAR SINCE 2006 WHEN I PURCHASED IT. I UNDERSTAND THAT BRAKE LINES WILL EVENTUALLY RUST BUT THIS CASE SEEMS EXTREME, ESPECIALLY SINCE IT IS A WELL CARED FOR, GARAGE KEPT VEHICLE THAT RARELY SEES ROAD SALT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532474July 29, 2013
SERVICE BRAKES
WHILE BACKING OUT OF OUR DRIVEWAY, APPLIED BRAKE PEDAL, WHICH WENT DOWN SLIGHTLY AND THEN WENT ALL THE WAY TO THE FLOOR WITH VEHICLE NOT STOPPING. DROVE IT INTO THE CUL-DE-SAC ACROSS THE STREET, APPLIED BRAKES AT THE STOP SIGN, DIDN'T STOP, WENT INTO DRIVEWAY AND PARKED IT. HUSBAND WENT UNDERNEATH AND NOTICE LARGE AMOUNT OF LEAKING FLUID. AT NO TIME DID ANY INDICATOR LIGHT COME ON. TOOK IT TO GOODYEAR (CHEVY DEALER TOO FAR TO SAFELY DRIVE) AND THEY SAID MASSIVE CORROSION ON THE BRAKE LINE AND CATASTROPHIC FAILURE. I WAS INCREDIBLY LUCKY NO NEIGHBOR KIDS WERE WALKING ON THE SIDEWALK AS I WAS BACKING UP. IT IS GOING TO BE A HORRENDOUS REPAIR BILL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532239July 28, 2013
SERVICE BRAKES
WIFE JUST RETURNED FROM WORK, BACKING INTO THE GARAGE. BRAKE PEDAL WENT TO THE FLOOR (NO LIGHTS OR WARNINGS)? WHEN I CRAWLED UNDER AND LOOKED BRAKE LINES WERE RUPTURED NEST TO FRAME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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