Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#10545432September 25, 2013
SERVICE BRAKES
DRIVING AT 40 MPH, WENT TO STOP AND THE PEDAL WENT TO THE FLOOR. BRAKE LINE UNDER THE TRUCK BLEW OUT. ALL BRAKE LINES WERE VERY RUSTY. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544901September 23, 2013
SERVICE BRAKES
COMPLETE BRAKE FAILURE WITHOUT ANY WARNING. ANOTHER BRAKE LINE COMPLETELY CORRODED AD INOPERABLE. HAD SAME ISSUE ON ANOTHER BRAKE LINE 6-MONTHS EARLIER. NO REPLACEMENT PARTS AVAILABLE TO CONNECT TO REMAINING LIES. THE VEHICLE HAD BEEN RUNNING ERRANDS PICKING UP AND DROPPING OFF CHILDREN WHEN FAILURE OCCURRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544968September 23, 2013
SERVICE BRAKES, FUEL/PROPULSION SYSTEM
PURCHASED VEHICLE USED FOR FAMILY VEHICLE, AFTER HAVING IT FOR SIX MONTHS AND 4,000 MILES THE BRAKE LINES HAVE FAILED. RUSTED TO THE POINT OF TOTAL REPLACEMENT, AS WELL AS THE FUEL LINE BEING RUSTED SO BAD THAT THE REPAIR SHOP WOULD NOT TOUCH THE BRAKE LINES WITHOUT REPLACING FUEL LINES, WE HAVE SIX CHILDREN THAT COULD HAVE BEEN INJURED OR KILLED BECAUSE OF THIS... PLEASE DO SOMETHING, IT IS EXPENSIVE AND DANGEROUS. I SEE ALL OTHER COMPLAINTS HAVE FELT USELESS, WHY IS THIS NOT BEING TAKEN CARE OF? HOW MANY PEOPLE WILL HAVE TO GO THROUGH THIS SAME PROBLEM? AND IF IT IS A KNOWN FACT, WHY HAS THERE BEEN NO KIND OF ANNOUNCEMENT MADE PUBLICLY? I HATE TO THINK THAT OUR GOVERNMENT WOULD TAKE THAT RISK, WHERE IS THE SAFETY THAT WE AS AMERICANS ARE GUARANTEED BY OUR LEADERS AND OFFICES?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544573September 20, 2013
SERVICE BRAKES
NOVEMBER 2010, I WENT TO STOP, THE BRAKE PEDAL WENT TO THE FLOOR. I WAS ABLE TO STOP USING THE PARKING BRAKE, BUT WAS VERY CLOSE TO REAR-ENDING A CARLOAD OF PEOPLE. I HAD THE TRUCK TOWED TO A REPAIR SHOP. THE MECHANIC TOLD ME THAT THE FRONT BRAKE LINE HAD RUSTED OUT BECAUSE IT WAS MOUNTED AT THE FACTORY TO THE FRONT AXLE ON THIS 4-WHEEL DRIVE TRUCK CAUSING IT TO VIBRATE AND COLLECT DEBRIS ON IT LEADING TO A PREMATURE FAILURE DUE TO RUST. IN DECEMBER 2012, AGAIN WHEN I WENT TO STOP FROM ABOUT 55 MPH ON THE FREEWAY, THE BRAKE PEDAL AGAIN WENT ALMOST COMPLETELY TO THE FLOOR, BUT AGAIN I WAS ABLE TO STOP BEFORE HITTING ANOTHER VEHICLE BY USING THE PARKING BRAKE AND RUNNING UP ON THE SHOULDER OF THE FREEWAY. THE MECHANIC TOLD ME THAT THIS TIME THE REAR BRAKE LINE HAD RUSTED OUT AT THE "T - INTERSECTION" WHERE THE BRAKE LINE RUNS FROM THE FRONT MASTER CYLINDER TO THE REAR AXLE AND SPLITS INTO 2 LINES AT THE T INTERSECTION. THE MECHANIC TOLD ME THAT THIS WAS A VERY COMMON PROBLEM ON THESE TRUCKS AS IT WAS A BAD DESIGN, BECAUSE THE T LAYS IN A RECESSED HOLDER ATTACHED TO THE REAR AXLE, ALLOWING DIRT, SALT AND WETNESS TO ACCUMULATE IN THIS AREA AND CAUSE PREMATURE RUST AND FAILURE OF THE BRAKE LINES. THIRD, LAST WEEK, WHILE DRIVING, I NOTICED A RAW GAS SMELL AND STOPPED THE VEHICLE. AGAIN I HAD TO HAVE IT TOWED AS GAS WAS POURING OUT OF THE FUEL LINE BY THE GAS FILTER ON THE DRIVER'S SIDE REAR WHEEL. THIS WAS TOWED TO A DIFFERENT MECHANIC'S REPAIR SHOP WHO AGAIN SHOWED ME THAT THE METAL FUEL LINE HAD RUSTED OUT DUE TO ITS BEING MOUNTED TO THE FRAME RAIL, CAUSING SALT, DIRT AND DEBRIS TO ACCUMULATE THERE ALSO. HE WARNED ME THAT THESE TRUCKS FREQUENTLY CATCH FIRE WHEN THESE HIGH PRESSURE FUEL INJECTION LINES RUST OUT. HE SAID HE HAD SEEN 5 OF THESE TRUCKS BURNED IN JUST THE LAST 2 YEARS AT HIS SMALL SHOP.PLEASE HELP. THESE TRUCKS ARE INHERENTLY DANGEROUSLY DESIGNED TO FAIL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543804September 16, 2013
ENGINE, ELECTRICAL SYSTEM, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
OUR VEHICLE STARTED TO USE BETWEEN ONE QUART AND 2 QUARTS BETWEEN OIL CHANGES. AT SOMETIME BEFORE THIS THE HEATER STOPPED WORKING ON THE WINDSHIELD WASHER FLUID. THE DVD PLAYER STOPPED WORKING AROUND 75,000 MILES. AT 79,0911 MILES THE SERVICE AIR BAGS LIGHT CAME ON. WE ARE NOT NEW TO OWNING SUBURBANS. THIS IS OUR FIFTH ONE. WE HAVE ALWAYS BEEN HAPPY WITH THEM, BUT THIS ONE HAS WAY TO MANY THINGS THAT ARE NOT WORKING PROPERLY. WE WOULD LIKE TO HEAR FROM YOU REGARDING RESOLVING THESE ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543615September 14, 2013
SERVICE BRAKES
WHEN BRAKING AT LESS THEN 10MPH THE ANTILOCKING BRAKING SYSTEM KICKS IN AND CAUSES THE CAR TO GO MUCH FURTHER TO STOP. THIS HAS ALMOST CAUSED AN INJURY BY MY GOING OVER A CURB. NO ANTILOCKING SHOULD OCCUR LESS THEN 10MPH - THIS IS VERY UNSAFE DUE TO THE FACT THAT BRAKING AT UNDER 10MPH FREQUENTLY INVOLVES BARRIERS IN FRONT OF THE CAR WHERE EVERY INCH OF STOPPING DISTANCE IS EXTREMELY IMPORTANT. ABS BRAKING IS FOR WHEN TIRES BREAK STATIC FRICTION ON THE ROAD, AND, I ASSURE YOU THAT NO FRICTION IS BEING BROKEN - THIS IS A SERIOUS FLAW! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543614September 14, 2013
SERVICE BRAKES
WHEN BRAKING AT LESS THEN 10MPH THE ANTILOCKING BRAKING SYSTEM KICKS IN AND CAUSES THE CARE TO GO MUCH FURTHER TO STOP. THIS HAS ALMOST CAUSED AN INJURY BY GOING OVER A CURB. NO ANTILOCKING SHOULD OCCUR LESS THEN 10MPH - THIS IS VERY UNSAFE DUE TO THE FACT THAT BRAKING AT UNDER 10MPH FREQUENTLY INVOLVES BARRIERS IN FRONT OF THE CAR WHERE EVERY INCH OF STOPPING DISTANCE IS EXTREMELY IMPORTANT. ABS IS FOR WHEN TIRES BREAK STATIC FRICTION ON THE ROAD, AND, I ASSURE YOU THAT NO FRICTION IS BEING BROKEN - THIS IS A SERIOUS FLAW! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543415September 13, 2013
SERVICE BRAKES
MY FAMILY AND I (2 ADULTS AND 2 CHILDREN) ALONG WITH 2 OTHER BOYS (AGE 14) WERE DRIVING DOWN A HILL AND EXPERIENCED A COMPLETE BRAKE FAILURE. MY HUSBAND ATTEMPTED TO STOP AT A LIGHT AND DISCOVERED THAT THE BRAKES WERE INACTIVE. THE ROAD DECLINED STEEPLY FOR SOME TIME AND IT WAS A NIGHTMARE AS HE TRIED EVERYTHING (E.G., SHIFTING TO LOWER GEAR, EMERGENCY BRAKE, PARK) TO STOP THE CAR. AS WE WERE CLOSE TO A MAJOR HIGHWAY AND RIVER, MY HUSBAND HAD NO CHOICE BUT TO STOP THE CAR BY CRASHING INTO AN EMBANKMENT. GIVEN THE SPEED OF THE VEHICLE, IT WAS A HORRIFIC CRASH. I'M STILL RECOVERING FROM MULTIPLE BROKEN BONES. MY SON HAD TO HAVE EXTENSIVE SURGERY ON HIS FACE. WE ARE LUCKY TO BE ALIVE. IT APPEARS BRAKE FAILURE IN THIS AGE AND MODEL OF CHEVY IS NOT UNCOMMON AND THE COMPANY IS AWARE OF THIS PROBLEM. HOW CAN THEY STAND ASIDE AND RISK SO MANY LIVES? ONE MONTH PRIOR TO THE CRASH, OUR CAR HAD PASSED ITS ANNUAL INSPECTION AT A CHEVY DEALERSHIP. NO BRAKES ISSUES WERE IDENTIFIED. BETWEEN THE MENTAL AND PHYSICAL CHORES OF RECOVERING, IT HAS TAKEN ME THIS LONG TO GATHER THE ENERGY TO WRITE THIS COMPLAINT. OWNERS SHOULD BAND TOGETHER TO SUBMIT A CLASS ACTION LAWSUIT. CHEVY NEEDS TO BE HELD ACCOUNTABLE. OUR FAMILY IS LUCKY TO BE HERE. WE WILL NEVER PURCHASE ANOTHER CHEVY VEHICLE AGAIN. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10542896September 10, 2013
SERVICE BRAKES
LAUNCHING BOAT AT THE RAMP WHEN BRAKE LINE RUPTURED AND I LOST ALL PEDAL. UNDER DRIVERS SIDE DOOR IN THE SAME SPOT AS MY 2005 2500 HD CHEVY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542579September 9, 2013
FUEL/PROPULSION SYSTEM, ENGINE
WHILE DRIVING ON THE HIGHWAY, THE ENGINE JUST DIED. IT DOES IT ON EXTREMELY HOT DAYS AND AFTER DRIVING FOR LONG PERIODS OF TIME. THERE ARE NO WARNINGS FOR THE ENGINE CUTTING OFF AND IT IS AN EXTREME SAFETY HAZARD WHEN IT SUDDENLY LOSES POWER. IT LOOKS LIKE THIS SHOULD BE A SAFETY RECALL ISSUE AS IT IS A COMMON OCCURRENCE ON THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542779September 9, 2013
SERVICE BRAKES, VEHICLE SPEED CONTROL
THIS IS BECOMING A RECURRING AND REPRODUCIBLE PROBLEM. THE UNINTENDED ACCELERATION OCCURS WHILE SLOWING DOWN FOR A STOP SIGN AND DEPRESSING THE BRAKE PEDAL. THE MOST RELIABLE WAY TO REPRODUCE THE PROBLEM IS AS FOLLOWS. BE DRIVING ABOUT 15 MILES PER HOUR, UP A SLIGHT SLOPE. MOVE YOUR FOOT OFF THE ACCELERATOR PEDAL AND ON TO THE BRAKE PEDAL. DEPRESS THE BRAKE LIGHTLY. JUST AS THE VEHICLE STARTS TO SLOW DOWN YOU WILL FEEL THE ACCELERATION OF THE ENGINE AS IF THE VEHICLE IS ATTEMPTING TO MAINTAIN THE 15 MILE PER HOUR PREVIOUS SPEED. THIS UNEXPECTED RESPONSE WILL LAST ABOUT TWO SECONDS AND THEN RETURN TO NORMAL (IDLE) CONDITION. THIS SUDDEN AND UNEXPECTED BEHAVIOR IS VERY UNNERVING AND COULD LEAD TO AN ACCIDENT IF THE ROAD CONDITIONS WERE TO BE SLIPPERY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542391September 7, 2013
SERVICE BRAKES
THE BRAKES FAILED AND THE PEDAL LAST ALL PRESSURE AND WENT TO THE FLOOR. WAS SUCCESSFUL IN STOPPING THE VEHICLE FROM 35 MPH WITHOUT INCIDENT. UPON INSPECTION, THE REAR DRIVER'S SIDE BRAKE LINE WAS SEVERELY CORRODED AND FAILED. FURTHER INSPECTION SHOWED THAT OTHER BRAKE LINE ARE IN THE SIMILAR CONDITION. *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542443September 7, 2013
TIRES, TIRES:TREAD/BELT
WHILE DRIVING AT ABOUT 45 THE TIRE WENT FLAT. THE TIRE HAD SEVERAL CRACKS AROUND THE SHOULDER AND APPEARS SEVERAL WERE GETTING READY TO CHUNK OFF. A COUPLE APPEAR TO GO ALL THE WAY THROUGH THE TIRE CAUSING THE AIR LOSS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542044September 5, 2013
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
DOOR HANDLE FAILURE THREE TIMES, WAITING FOR FOURTH TO FAIL AT ANYTIME. GM COMPLAINT DEPT REFUSES TO ACCEPT RESPONSIBILITY. THREE DOOR LOCKS FAILED BY 39,000 MILES, LAST ONE BEING RIGHT PASSENGER DOOR. WE HAVE A 1978 CHEVY PU AND THE DOOR LOCKS NEVER FAILED! THIS IS ABSURD, A $55,000 TOP OF THE LINE LTZ MODEL SHOULD NOT HAVE THIS PROBLEM, AND GM WON'T ACKNOWLEDGE POOR QUALITY PARTS AND WORKMANSHIP! WHAT CAN A CONSUMER DO TO RECTIFY THIS SITUATION?. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10538636September 3, 2013
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 1996 CHEVROLET SUBURBAN. THE CONTACT STATED THAT WHILE REVERSING FROM A DRIVEWAY, THE FUEL PUMP OVER HEATED, MELTED, AND DESTROYED THE CONNECTORS. THE VEHICLE WAS REPAIRED BY THE CONTACT AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 240,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10538332September 2, 2013
SERVICE BRAKES
I TOOK MY 2003 CHEVY SUBURBAN FOR A BRAKE FLUID FLUSH RECENTLY. THE SHOP TOLD ME THAT ALL THE BRAKE COMPONENTS ARE CORRODED VERY BADLY ESPECIALLY THE BRAKE LINES. THE SHOP RECOMMENDED TO REPLACE ALL MY BRAKE CALIPERS. BRAKE ROTORS WERE ALMOST END OF THEIR LIFE. SO I ENDED UP REPLACING ALL 4 BRAKE CALIPERS, ROTORS, PADS AND THE BRAKE HOSES LEADING TO THE BRAKE CALIPERS. THE SHOP SAID SOONER OR LATER I WOULD NEED MY BRAKE LINES REPLACED. I JUST SEARCHED ONLINE AND CAME ACROSS NHTSA'S INVESTIGATION ON THE BRAKE LINE CORROSION HENCE DECIDED TO REPORT IT TO YOU. FROM THE CARFAX HISTORY REPORT, THIS TRUCK WAS REGISTERED AROUND PHILADELPHIA, PA AREA FOR IT'S ENTIRE LIFE AND ALSO IT WAS SERVICED AT DEALERSHIPS AROUND THIS AREA. SO I GUESS THIS TRUCK WAS ON THE NORTHEAST PART OF THE U.S FOR ITS ENTIRE LIFE BUT NOT CLOSER TO SALT (SEA) WATER OR WEATHER.. SHOULD YOU NEED MORE INFORMATION FEEL FREE TO CONTACT ME VIA EMAIL OR PHONE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10538334September 2, 2013
ELECTRICAL SYSTEM
I WAS DRIVING MY SUBURBAN BACK FROM WORK ONE DAY AND MY FRONT A/C BLOWER STOPPED WORKING. I TURNED A/C OFF AND REACHED HOME. WHEN I TOOK THE PLASTIC COVER OVER THE BLOWER MOTOR APART TO SEE WHAT IS GOING ON I FIGURED THAT THE ELECTRICAL CONNECTOR TO THE BLOWER MOTOR RESISTER HAS HEATED UP AND MELTED. I REPLACED THE BLOWER MOTOR RESISTER THINKING SOMETHING WAS WRONG WITH THAT ONLY TO FIND OUT IT HAPPENED AGAIN 15 DAYS LATER. I SEARCHED THE PROBLEM ONLINE AND FOUND THAT YET ANOTHER ENGINEERING DISASTER BY GM. IT APPEARS TO BE A KNOWN PROBLEM IN GM TRUCKS. FOR SOME REASON THE BLOWER MOTOR RESISTER IS OVERHEATING AND MELTING THE PLASTIC CONNECTOR AND WIRES CONNECTING TO IT. THIS IS A FIRE HAZARD. I CALLED UP A CHEVY DEALERSHIP NEAR ME TO FIND OUT IF THERE WAS ANY RECALL ON THIS THEY SAID NO. HENCE REPORTING THIS TO YOU. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10538398September 2, 2013
SERVICE BRAKES
I HAD JUST ACCELERATED FROM A TRAFFIC LIGHT AND TWO CARS PULLED OUT IN FRONT OF ME. THEY WERE FORCED TO STOP IMMEDIATELY DUE TO A VEHICLE IN FRONT OF THEM MAKING A LEFT TURN. THIS FORCED ME TO MAKE AN EMERGENCY STOP. I JAMMED ON THE BRAKES, THE ANTILOCK SYSTEM ACTIVATED, THE TIRES STARTED TO SQUEAL AND THE BRAKE PEDAL WENT TO THE FLOORBOARD. FORTUNATELY, THE TURNING CAR WAS ABLE TO MAKE HIS TURN AND THE TWO CARS THAT PULL OUT IN FRONT OF ME WERE ABLE TO GET MOVING AND OUT OF THE WAY AS I SLOWLY CAME TO A STOP. I TOOK THE VEHICLE TO THE DEALER AND THEY CHECKED THE BRAKES OUT. THE BRAKE LINE RUPTURED DUE TO RUST. THEY HAD TO REPLACE ALL THE BRAKE LINE DUE TO EXTREME RUST. THEY WERE RUSTIER THAN RUSTY, THEY WERE TRASH. UPON INSPECTION OF THE BRAKE LINES I NOTICED THAT ONLY THE BRAKES LINES WERE EXTREMELY RUSTY. REST OF UNDERSIDE WAS NOT TO RUSTY AT ALL. AS A RETIRED QUALITY SUPERVISOR WITH OVER 30 YEARS EXPERIENCE IN THE METAL STAMPING INDUSTRY I AM FULLY CONVINCED THAT SOMETHING IS DEFINITLY NOT RIGHT HERE. THE BRAKE SYSTEM IS A SAFETY RELATED ITEM THE LINES SHOULD NOT RUST OUT AS THESE LINES DID. I BELIEVE THE WRONG MATERIAL WAS USED FOR THESE LINES OR A STEP IN THE RUST PREVENTION PROCESS WAS NOT PERFORMED THAT LED TO THIS PREMATURE RUSTING. BRAKE LINES SHOULD NOT RUST OUT LIKE THESE LINES DID. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10538046August 30, 2013
AIR BAGS, ELECTRICAL SYSTEM
DASHBOARD CRACKED BY AIRBAG AND OVER INSTRUMENT CLUSTER HSS TO BE SAFETY ISSUE DASH BOARD IS LOOSE AND VIBRATES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10538097August 30, 2013
FUEL/PROPULSION SYSTEM
VEHICLE WAS PICKED UP BRAND NEW FROM THE DEALERSHIP, WITH APPROXIMATELY 1/8 TANK OF FUEL. THE FUEL TANK WAS FILLED, AND THE FOLLOWING DAY, SHORTLY AFTER LEAVING FOR A TRIP, A GRINDING/RATTLING NOISE STARTED. INSPECTION UNDER THE VEHICLE REVEALED THE FRONT OF THE FUEL TANK WAS APPROXIMATELY 8-10 INCHES LOWER THAN THE BACK, AND THE STRAP TO SECURE THE TANK TO THE VEHICLE NEARLY ON THE GROUND. A METAL GUARD ON THE INBOARD SIDE OF THE TANK WAS RUBBING AGAINST THE DRIVESHAFT, CAUSING THE NOISE WHEN DRIVING. AFTER TOWING TO A DEALERSHIP, TANK WAS FIXED, AND DEALER SERVICE REMEDY STATED "FRONT FUEL TANK STRAP WAS NOT SEATED IN FRAME, TANK FELL WHEN FILLED UP, TANK AND SHIELD DAMAGED, REPLACED FUEL TANK, FRONT STRAP AND SHIELD FRONT TANK LEFT SIDE".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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