Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#10762398September 9, 2015
UNKNOWN OR OTHER
THE DASHBOARD ON MY VEHICLE STARTED CRACKING AND JUST GETS WORSE YEAR AFTER YEAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762426September 9, 2015
UNKNOWN OR OTHER
I NOTICED MY DASH WAS CRACKED WHILE CLEANING MY WINDOWS. IT IS CRACK AT BOTH AIRBAGS BOTH PASSENGER & DRIVER. IT RATTLES WHILE DRIVING DOWN THE HIGHWAY. IT IS VERY DISAPPOINTING THAT I HAVE A CAR IN SUCH PRISTINE CONDITION WITH LOW-MILEAGE & THE DASH BOARD LOOKS LIKE SOMETHING IN A 35 YEAR OLD VEHICLE. I HAVE BEEN TOLD BY THE DEALER & GM IT IS THE DASH PAD & IS AROUND $1800.00-$1900.00 TO REPLACE. NOT ONLY IS IT A VISUAL & NOISE NUISANCE I FEEL IT COULD BE EXTREMELY DANGEROUS IF I WERE IN & ACCIDENT & THE DASH WOULD SPLINTER INTO HUNDREDS OF PIECES THAT COULD KILL OR CAUSE SERIOUS INJURIES EVEN BLINDNESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762534September 9, 2015
UNKNOWN OR OTHER
ON JULY 7TH 2015, I WENT TO MY VEHICLE AND NOTICED A CRACK IN THE DASH ON THE DRIVERS SIDE, SUBSEQUENTLY THE PASSENGER SIDE CRACKED. I CONSIDER THIS TO BE A HAZARDOUS SITUATION BECAUSE IN THE EVENT OF AN AIRBAG RELEASE SMALL PIECES OF THE CHEAP PLASTIC USED IN THE DASH WOULD BE PROPELLED FORTH CAUSING INJURY. I NOTIFIED MY DEALERSHIP AND WAS QUOTED $1365 FOR A REPLACEMENT DASH WITH GM OFFERING A 50/50 SPLIT ON THE COST. IF YOU'RE OFFERING TO PAY PART OF THE COST IT'S BECAUSE YOU ARE AWARE OF THE PROBLEM. I ALSO UNDERSTAND THAT THE REPLACEMENT DASHES ARE CRACKING ALSO. POOR QUALITY COMPONENTS MAKE A POOR QUALITY PRODUCT! MY 2008 SUBURBAN IS GARAGE KEPT WITH 58,600 MILES ON IT. I ONLY USE IT FOR VACATIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762084September 8, 2015
TIRES:TREAD/BELT
TL* THE CONTACT OWNS A 1995 CHEVROLET SUBURBAN EQUIPPED WITH COOPER DISCOVERER H/T TIRES, SIZE P235/75R15 (NA). WHILE DRIVING 70 MPH, THE REAR PASSENGER SIDE TIRE SEPARATED. THE TIRE WAS REPLACED WITH A SPARE. WHILE DRIVING APPROXIMATELY 70 MPH, THE REAR DRIVER SIDE TIRE BLEW OUT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MECHANIC STATED THAT THE TIRE TREAD SEPARATED AND NEEDED TO BE REPLACED. THE TIRES WERE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE TIRE FAILURE MILEAGE WAS 12,000 AND THE VEHICLE FAILURE MILEAGE WAS 240,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762224September 8, 2015
SUSPENSION, STEERING, SEATS
WHEN DRIVING OVER A POTHOLE OR SMALL BUMP, THE SUSPENSION SEEMS TO LET GO AND THE CAR JUMPS VERY ABNORMALLY. WE ONLY HAD 30K MILES AND I BELIEVE THIS IS A SUSPENSION PROBLEM. THE SHOCKS MAKE A LOT OF NOISE WHEN WE GO TOWARDS A POTHOLE. WE WENT TO THE DEALERSHIP TO COMPLAIN ABOUT THE SHOCKS AND THEY SAID THERE WAS NO PROBLEM WITH THE SHOCKS. SOON AFTER, I HAD TO CHANGE THE FRONT LEFT SHOCK BECAUSE THE SERVICE DEPARTMENT SAID IT WAS LEAKING. THEY DID NOT NOTICE THIS IN THE BEGINNING AND SUDDENLY MADE ME PAY $650 TO CHANGE THE FRONT LEFT SHOCK. RECENTLY, I HAD TO GO CHANGE MY RIGHT SHOCKS AND PAY FOR THAT TOO, ANOTHER $700 DOLLAR SERVICE. IT IS UNACCEPTABLE TO HAVE BOTH OF MY FRONT SHOCKS CHANGED WITHIN 1 AND 1/2 YEAR. I AM NOT THE ONLY ONE WHO HAS BEEN HAVING THESE PROBLEMS, SEVERAL OF MY FRIENDS HAVE ALSO HAD THIS PROBLEM WITH THIS MODEL. WE HAVE ALL SENT FORWARD A COMPLAINT FOR THE NOISE AND SUSPENSION PROBLEMS. I BELIEVE IT CAN BE UNSAFE IN THE FUTURE IF IT IS NOT TAKEN CARE OF. THE STEERING WHEEL MAKES A LOT OF CLINKING NOISE WHEN TURNING. WE WENT TO THE DEALERSHIP AND HAD TO REPLACE THE STEERING WHEEL COLUMN WITHIN A MERE 20K MILES. THE DEALERSHIP DID NOT SEE ANY PROBLEM WITH THE SHOCKS OR STEERING WHEEL. WE CURRENTLY STILL HEAR A CLINKING NOISE, AS IF SOMETHING IS BROKEN ON THE INSIDE. MY WARRANTY IS OVER NOW AND THIS NEEDS TO BE FIXED. THIS SHOULD NOT BE A PROBLEM FOR A CAR THIS NEW AT ALL. IT IS UNACCEPTABLE AND I SHOULD NOT HAVE TO GO TO A DEALERSHIP AND WASTE TIME AND MONEY ON IT. THE SEAT ON THE RIGHT HAND SIDE HAS CRACKED TWO TIMES ALREADY. THE FRAME WAS CRACKED AND WE HAD TO HAVE IT REPLACED WITHIN THE WARRANTY TWO TIMES NOW. THIS IS RIDICULOUS AND THE SERVICEMEN HAVE ALSO NOTICED AND SAID THEY HAVE SEEN THIS PROBLEM AS WELL. MY WARRANTY IS NOW OVER AND I CANNOT GO BACK FOR A THIRD TIME TO FIX IT IF IT HAPPENS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760697September 1, 2015
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
8-10-15 DRIVING ABOUT 35 MPH WITHOUT WARNING VEHICLE COMPLETELY SHUT DOWN. NO POWER STEERING OR BRAKES. WAS ABLE TO PULL OFF ROAD WITH DIFFICULTY BUT SAFELY. CHECK ENGINE LIGHT CAME ON. WAS ABLE TO START AFTER A MINUTE AND DROVE IMMEDIATELY TO JACK WILLIAMS CHEVROLET IN ST. AUGUSTINE FLA. THEY DIAGNOSED A BATTERY THAT NEEDED TO BE REPLACED (NO INDICATION OF CHECK ENGINE CODE ON RECEIPT JUST BATTERY TESTED AND NEEDED TO BE REPLACED) DROVE FOR A WEEK WITH NO PROBLEM THEN LEFT FOR MY HOME IN PENNSYLVANIA. IN VIRGINIA AFTER REFUELING AND ABOUT READY TO GET ON THE INTERSTATE THE SAME THING HAPPENED! THIS WAS A MUCH MORE DANGEROUS SITUATION IN HEAVY TRAFFIC. WITH NO POWER, BREAKS OR STEERING I MANAGED TO GET SAFELY OFF THE ROAD. AGAIN I WAS ABLE TO START THE VEHICLE AFTER A MINUTE AND BEING A SATURDAY AFTERNOON WITH NO DEALER SERVICE AVAILABLE I DECIDED TO RISK THE REST OF THE DRIVE HOME. THANKFULLY I MADE IT AND ON MONDAY I CALLED CHEVROLET DIRECTLY TO ASK THEM WHY THE FLORIDA DEALER MIS-DIAGNOSED THE PROBLEM, ASKED WHY THIS HAPPENED AND IF THERE WAS ANY RECALLS OR SERVICE BULLETINS. THEY DIRECTED ME TO SUTLIFF CHEVROLET IN HARRISBURG, PA. I DID GET A CHECK ENGINE LIGHT AFTER THE SECOND FAILURE BUT THE LIGHT WAS OFF BY MONDAY. THEY READ A P0601 CODE AND REPLACED AND REPROGRAMED ECM. (ENGINE CONTROL MODULE I BELIEVE). THE COMPLAINT AGAINST THE DEALER IN FLORIDA IS FILED WITH CHEVROLET BUT I AM FILING THE INCIDENT WITH NHTSA BECAUSE I BELIEVE THAT THIS COMPUTER FAILURE WAS EXTREMELY DANGEROUS. I CANT IMAGINE WHAT COULD HAVE HAPPENED TO A YOUNG OR LESS EXPERIENCED DRIVER IN THIS SITUATION. FRANKLY HAD THAT FAILED AT THE POSTED 70 MPH POSTED SPEED LIMIT ON THE INTERSTATE WHILE I WAS DRIVING IT COULD HAVE BEEN CATASTROPHIC FOR ME AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760317August 31, 2015
UNKNOWN OR OTHER
THE REAR LIFTGATE WILL NOT UNLOCK. THERE IS NO MANUAL RELEASE OR "KEY BYPASS" FOR THE REAR LIFTGATE LOCK. THIS PRESENTS A SERIOUS SAFETY ISSUE IN CASE OF FIRE OR CRASH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759542August 26, 2015
SERVICE BRAKES
BRAKES FAILED DUE TO CORRODED BRAKE LINES. APPEARS THAT REAR LINES FAILED BUT NEITHER FRONT OR REAR BRAKES WORKED DURING INCIDENT. BRAKE LINES ARE VERY RUSTY WHEREAS THERE IS ALMOST NO RUST ON OTHER COMPONENTS.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10759580August 26, 2015
SERVICE BRAKES
THE SUV DOES NOT STOP AND THE ABS ACTIVATES WHEN COMING TO A STOP (APPROXIMATELY 5 MPH). I NOTICED THERE IS GM RECALL NO. 05068 BUT MY MODEL IS NOT INCLUDED. THAT IS STRANGE BECAUSE ALL OF THE SUV AND PICKUP TRUCKS AROUND THAT TIME ARE INCLUDED, MY MODEL IS NOT. ABS LIGHT SOMETIMES IS ON AND SOMETIMES NOT DURING THESE EPISODES. THIS SAFETY ISSUE HAPPENS PERIODICALLY OVER MANY YEARS WITH THIS VEHICLE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10750069August 20, 2015
AIR BAGS
THE DASH ON MY SUBURBAN HAS CRACKED AT THE AIRBAG COMPARTMENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10750100August 20, 2015
SERVICE BRAKES
COMPLETE BREAK FAILURE. BREAK PEDAL WENT TO FLOOR AND ALMOST KILLED MY FAMILY. NOTICED LEAKING BREAK FLUID COMING OUT OF RUSTED BREAK LINE UNDER VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10750122August 20, 2015
SERVICE BRAKES
I WAS APPLYING THE BRAKES ON MY 2001 CHEVROLET SUBURBAN, MODEL 2500, AS I TURNED INTO MY DRIVEWAY. THE BRAKES FAILED TO ENGAGE. THIS RESULTED IN THE VEHICLE RUNNING INTO THE FRONT OF THE GARAGE. THE BRAKES NOW APPEAR TO BE WORKING FINE. THE BRAKES HAVE FAILED ON PREVIOUS OCCASIONS, BUT NEVER TO THE POINT OF ALLOWING THE VEHICLE TO HIT ANYTHING. ACCORDING TO THE GM DEALER, THEY CAN'T FIX THE PROBLEM WITHOUT A FAILURE CODE IN THE COMPUTER. AN INDEPENDENT SERVICE GARAGE SAID THE SAME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10749332August 18, 2015
SERVICE BRAKES
BRAKE LINES RUSTED THROUGH AND LEAKED FLUID FROM SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10749276August 17, 2015
SERVICE BRAKES
THE BRAKE LINES ON MY 2004 SUBURBAN HAVE NOW FAILED THREE TIMES. THE FIRST TIME ONE OF THE LINES HAD TO BE REPLACED AT A COST OF OVER $1000, THE SECOND TIME A SEPARATE LINE WAS PATCHED, AND NOW THE THIRD TIME THE SAME SECOND LINE THAT WAS PATCHED HAS FAILED AGAIN. ALL OF THE BRAKE LINES ARE INCREDIBLY CORRODED, SO MUCH SO THAT A FRIEND OF MINE WONDERED IF IT HAD BEEN SUBMERGED DURING HURRICANE KATRINA. BUT NOW UPON READING UP ON THE SUBJECT IT APPEARS THAT IS IS ALL GMS OF THAT TIME FRAME THAT LIVE IN SALTIER AIR. WHILE GM APPEARS TO THINK THAT THESE ARE COMPONENTS THAT SHOULD WEAR DOWN OVER TIME, THIS IS ONLY THE SECOND TIME IN THE 30 YEARS THAT I HAVE OWNED CARS TO FIND THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10749033August 17, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2013 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE RUNNING HEAD LAMPS AND DRIVER SIDE TAIL LIGHT BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO A DEALER, WHO DIAGNOSED THAT THE FUSES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 21,044.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10749103August 17, 2015
FUEL/PROPULSION SYSTEM
I FELT A SHUTTER TIME TO TIME AT START UP, AND WOULD FEEL LIKE THE WHEEL WOULD GRIP ON HARD TURNS BACKING UP, WAS LIKE THIS FOR A COUPLE OF DAYS. FILLED TANK & DROVE OUT OF TOWN, AT DESTINATION NOTICED LEAKAGE UNDER CAR, UNDER DRIVE SEAT. THOUGHT IT MIGHT BE CONDENSATION. VEHICLE SAT FOR 2 HRS., NO LEAKAGE VISIBLE AT START UP, AFTER STARTING VEHICLE NOTICE LEAKAGE BEGAN AGAIN AND THIS TIME AT A LARGER VOLUME, COULD SMELL THE FUEL. CALLED DEALERSHIP THEY PICKED IT UP ON TOW TRUCK, WHEN BACK END WAS LIFTED, A SIGNIFICANT AMOUNT POURED OUT FROM UNDER CAR. WAS TOLD THAT THE FUEL HOSE/FUEL PUMP HAS THE CAUSE DUE TO RUBBING. FIRST 3 WEEKS WAS TOLD PART WAS ON BACKORDER, THEN THAT IT WAS GOING TO BECOME A RECALL AND THAT THE PART NEEDED TO BE REDESIGNED AND THAT THERE WAS NO IMMEDIATE TIME FRAME FOR VEHICLE RETURN. I HAVE BEEN DRIVING A DEALERSHIP LOANER FOR 2 MONTHS NOW. DEALERSHIP ASKED IF THEY CAN "CRAFT" A PATCH TO GET MY VEHICLE OUT OF THE SHOP. I DENIED THIS, CONSIDERING I DON'T KNOW WHAT THE LEGALITIES WILL BE. VERY DISAPPOINTED IN CHEVY, THIS IS MY 3RD SUBURBAN/TAHOE AND I'M CONSIDERING FILING LEMON LAW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10749136August 17, 2015
TIRES:TREAD/BELT
TL* THE CONTACT OWNS A 2001 CHEVROLET SUBURBAN EQUIPPED WITH HERCULES ALL TRAC A/T TIRES, SIZE: 265/70R16 (NA). WHILE DRIVING APPROXIMATELY 70 MPH, THE REAR DRIVER SIDE TIRE BLEW OUT. THE TIRE WAS REPLACED WITH A SPARE TIRE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT TIRE TECHNICIAN WHO REPLACED THE TIRE. THE VIN WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE TIRE FAILURE MILEAGE WAS 5,000 AND THE APPROXIMATE VEHICLE FAILURE MILEAGE WAS 205,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748918August 15, 2015
SERVICE BRAKES
I WAS DRIVING DOWN A TWO LANE HIGHWAY AT 50 MILES PER HOUR A DOG RAN OUT IN FRONT OF MY SUV, I HIT THE BRAKES HARD AND NOTICED THE PEDAL WENT TO THE GROUND. DROVE THE CAR HOME CAREFULLY. WHEN I GOT IT IN THE GARAGE FOUND RUSTED THROUGH BRAKE LINES GOING TO THE REAR OF THE CAR LEAKING. THERE IS EXCESSIVE RUST ON THE LINES AND AN ELECTRICAL HARNESS THAT GOES TO THE GAS TANK HAS RUBBED A HOLE IN THE LINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748498August 13, 2015
ELECTRICAL SYSTEM, ENGINE
WHILE JUST STARTING TO ACCELERATE, THE RADIO SHUT OFF, THE AUTOMATIC LOCKS STARTED TO GO UP AND DOWN, THEN THE ENGINE LIGHT CAME ON AND THE ENGINE STOPPED RUNNING. I PUT THE TRUCK IN PARK, SHUT OF THE ENGINE AND RESTARTED WITHOUT ISSUE 5 MINUTES LATER. TWO DAYS LATER, THE SAME THING HAPPENED, ONLY THIS TIME, WHEN WE WENT TO RESTART THE TRUCK, IT SEEMED AS THOUGH THE BATTERY WAS DEAD AS NO DOME LIGHTS WOULD COME ON AND THE FOB WOULD NOT WORK THE DOOR LOCKS. 3 HOURS LATER WHEN THE TOW TRUCK OPERATOR SHOWED UP, THE TRUCK STARTED RIGHT UP. THIS HAS HAPPENED 5 TIMES SINCE APRIL 6TH. THE LAST TIME, THE ENGINE SHUT OFF AS I WAS CROSSING A FOUR LANE HIGHWAY. LUCKILY, WE WERE NOT HIT. SEEING MULTIPLE REPORTS OF THE SAME ISSUE MAKE ME THINK IT IS NOT UNIQUE TO MY VEHICLE. "DEAD BATTERY" THAT ISN'T DEAD... "LOCKS GOING UP AND DOWN", "SUDDEN DECELERATION". DOES SOMEONE HAVE TO HAVE AN ACCIDENT AND BE KILLED FOR ANYONE TO TAKE ACTION ON THIS ISSUE?? WHY NOT BE PROACTIVE AND START INVESTIGATION BEFORE SOMEONE GETS KILLED??
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748175August 12, 2015
ENGINE
TL* THE CONTACT OWNS A 2003 CHEVROLET SUBURBAN. WHILE DRIVING AT 60 MPH, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC BUT WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 101,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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