Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#10778344September 29, 2015
SERVICE BRAKES
TL* THE CONTACT OWNS A 2002 CHEVROLET SUBURBAN 1500. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH, THE ANTI LOCK BRAKE ACTIVATED WITHOUT WARNING. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778047September 28, 2015
ENGINE, POWER TRAIN, SEATS
WE HAVE MULTIPLE PROBLEMS WITH OUR NEW SUBURBAN. AFTER TRAVELING SLOWLY OR COASTING IN TRAFFIC, WHEN I TRY TO ACCELERATE THE VEHICLE WON'T GO AND WHEN IT FINALLY DECIDES TO GO IT SHUDDERS AND VIBRATES BADLY, IT ALSO DOES THIS FROM A COMPLETE STOP, BEEN TO THE DEALER 2 TIMES SO FAR THIS AND THE LAST TIME THEY TOLD ME "IT IS A NORMAL CHARACTERISTIC OF VEHICLE". IT IS A VERY BAD ONE AND IT WILL CAUSE A WRECK! THE RADIO DISPLAY FLICKERS ALL THE TIME EVEN WHEN BACK UP CAMARA IS ON, GM HAS NO FIX FOR THIS YET EITHER! THE VEHICLE STICKER SAYS IT HAS HEATED/AC SEATS, IT DOESN'T HAVE A/C SEATS, THEY ARE AIRRATED FROM THE AIR IN VEHICLE, THAT WAS A TOTAL MISREPRESENTATION OF THE PRODUCT ON THE SALES STICKER. GM REP HAD US TEST DRIVE ANOTHER SUBURBAN AND WE DROVE 3 DIFFERENT ONES AND NOT ONE OF THE OTHERS DID THE THINGS OUR DOES. WHEN WE INFORMED GM OF THIS THEY SAID SORRY WE DON'T QUALIFY FOR A BUYBACK/REPLACEMENT. GM DOESN'T CARE TO HELP AND ITS THEIR VERY EXPENSIVE PRODUCT. I HOPE NO ONE DIES OR IS INJURED FROM THE HESITATIONS THAT GM KNOW THESE VEHICLES HAVE THAT IS 0.7 SECONDS BEFORE THE VEHICLE WILL ENGAGE OR REENGAGE WHEN EXCELERATING FROM A SLOW ROLL OR A COMPLETE STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10777852September 26, 2015
SERVICE BRAKES
WHILE DRIVING AT 30 MILES PER HOUR APPLIED THE BRAKES AND BRAKE PEDAL BECAME SOFT AND WENT TO THE FLOOR. THE VEHICLE BARELY CAME TO A STOP BEFORE I HIT ANYTHING. NO WARNING LIGHTS OR MESSAGES APPEARED BEFORE THIS HAPPENED. FOUND BRAKE FLUID LEAKING FROM RUSTED METAL TUBING ON FRAME JUST BEHIND DRIVER'S SIDE FRONT WHEEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10777784September 25, 2015
SERVICE BRAKES
THE REAR DRIVERS SIDE BRAKE LINE BROKE. WHILE AT THE REPAIR SHOP, THEY INFORMED ME THE OTHER SIDE BRAKE LINE WAS BAD AND NEEDED REPLACED. TWO MONTHS LATER TWO MORE LINES BROKE. THE MAIN REAR LINE AND FRONT SUPPLY LINE FROM THE MASTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10775900September 24, 2015
UNKNOWN OR OTHER
STEPPED ONTO THE RUNNING BOARD TO ENTER THE VEHICLE AND UPON DOING SO THE DASH CRACKED IN TWO PLACES ON THE DRIVERS SIDE. A FEW WEEKS AFTER THIS I NOTICED THAT THE DASH HAD CRACKED AT AN UNKNOWN TIME ON THE PASSENGER SIDE DIRECTLY NEXT TO THE AIRBAG SECTION OF THE DASH. HAVE TRIED TO CONTACT GM ABOUT THIS PROBLEM AND CANNOT GET A RESPONSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10776491September 24, 2015
AIR BAGS
WHILE TRAVELLING ON THE HIGHWAY AT APPROXIMATELY 50 MPH, VEHICLE STRUCK AN ADULT DEER - FRONT END SQUARE HIT OFFSET TO PASSENGER SIDE. FRONT PASSENGER LIGHTS, GRILL, RADIATOR SUPPORTS, BUMPER, SIDE FENDER, AND HOOD ALL SEVERELY DAMAGED. AIRBAGS DID NOT DEPLOY. DAMAGE TO THE VEHICLE ENDED UP AT $4,386.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10773831September 23, 2015
UNKNOWN OR OTHER
GOT IN MY SUV THIS MORNING TO LEAVE FOR WORK AND NOTICED A HUGE CRACK MIDDLE WAY OF THE DASH COMING UP TO THE TOP HUMP WHERE CONTROLS ARE LOCATED. AS I HAVE RESEARCHED I SEE THERE ARE MANY COMPLAINTS REGARDING THIS ISSUE. WHEN PAYING OVER $30,000.00 FOR A VEHICLE, YOU SHOULD NOT HAVE TO BE REPORTING CRACKS ON YOUR DASH. I FEEL THIS MAY CAUSE AN ISSUE WITH AIRBAGS GOING OFF AS THEY SHOULD IF EVER IN AN ACCIDENT. THIS SHOULD MOST DEFINITELY BE REPAIRED BY GM ASAP. IF THERE ARE THIS MANY ISSUES WITH ALL GM MAKES THEN THERE IS OBVIOUSLY A PROBLEM THAT NEEDS TO BE ADDRESSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10767522September 22, 2015
UNKNOWN OR OTHER
THIS IS A DESIGN AND A MANUFACTURING DEFECT. IT'S A MANUFACTURING DEFECT BECAUSE THE DOORS ARE FAILING IN LARGE NUMBERS AND IT'S A DESIGN DEFECT BECAUSE THE DOORS CAN'T BE UNLOCKED MANUALLY WHEN THE POWER LOCKS FAIL. THE DEALER SAID THE DOOR ACTUATORS AND LATCH ASSEMBLIES MUST BE REPLACED. WHAT HAPPENS IS RIVETS ON THE LOCK ASSEMBLY ARE COMING LOOSE AND WHEN THE WINDOW IS HALF WAY DOWN IT HITS THE RIVETS CAUSING THE LOCK TO JAM AND THE DOOR CAN NOT BE OPENED. IN A PANIC SITUATION, COLLISION OR CAR FIRE THE PASSENGERS NOT KNOWING WHY THEY CAN NOT OPEN THE DOOR WOULD HAVE TO CLIMB OVER THE SEATS TO GET OUT WHICH MAY NOT BE POSSIBLE IF THERE IS A FRONT END COLLISION OR FIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10766829September 21, 2015
SERVICE BRAKES
FIRST INCIDENT EASTERN PA: 05/19/2014 APROX 119000 MILES: AFTER HITTING THE BRAKES HARD TO AVOID A VEHICLE THAT PULLED IN FRONT OF ME, THE BRAKES FAILED (BRAKE PEDAL WOULD GO TO THE FLOOR WITH LITTLE BRAKING ACTION). MANAGED TO SAFELY STOP. FOUND BURST BRAKE LINE IN THE REAR END OF VEHICLE. TWO REAR CORRODED REAR BRAKE LINES REPLACED BY LOCAL REPAIR SHOP. SECOND INCIDENT MILFORD MA: 09/17/2015 127336 MILES: HIT BRAKES GOING DOWN DRIVEWAY. BRAKES WERE SOFT AND SANK TO FLOOR. BRAKE LINE GOING TO FRONT PASSENGER WHEEL WAS BURST. ALL THE BRAKE FLUID DRAINED QUICKLY OUT OF THE MASTER CYLINDER ONTO THE DRIVEWAY. ORDERED ACDELCO 22932592 GM ORIGINAL EQUIPMENT HYDRAULIC BRAKE PIPE KIT AND AM IN THE PROCESS OF REPLACING ALL BRAKE LINES AS ALL OF THEM OTHER THAN THE TWO REPLACED IN PA ARE VERY CORRODED. THE REPLACEMENT LINES ARE NOT REALLY OEM AS THEY HAVE A NYLON COATING FOR BETTER CORROSION PROTECTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10766460September 21, 2015
SERVICE BRAKES, FUEL/PROPULSION SYSTEM
\THE ACCELERATOR PEDAL AND BRAKE PEDAL ARE SEPARATED BY 1-1/4 INCHES. AT REST, THE BRAKE PEDAL IS ABOUT 1/2 INCH HIGHER THAN THE ACCELERATOR PEDAL. WHEN DEPRESSED, THE BRAKE PEDAL IS 1 INCH LOWER. IT IS VERY EASY TO MOVE YOUR RIGHT FOOT FROM THE ACCELERATOR TO DEPRESS THE BRAKES AND NOT BE FAR ENOUGH OVER TO AVOID ALSO DEPRESSING THE ACCELERATOR AT THE SAME TIME. THERE IS 4 INCHES OF SPACE BETWEEN THE ACCELERATOR PEDAL AND SIDE OF THE CAR BODY ON THE RIGHT SIDE. THIS IS PLENTY OF ROOM TO RELOCATE THE ACCELERATOR PEDAL TO THE RIGHT, PERHAPS SO THAT THERE IS THE WIDTH OF A MAN'S SHOE SOLE BETWEEN THE TWO PEDALS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10766525September 21, 2015
SERVICE BRAKES
BRAKE LINE ROTTED OUT RESULTING IN NEAR COLLISION. SECOND FAILURE IN AUG. OF 2015 BOTH EVENTS WERE A NEAR COLLISION . THIS VEHICLE HAS BEEN KEPT IN NEAR PERFECT CONDITION AS A HAULER FOR MY TRAILER, NOW FEAR TO USE AS ALL LINES LOOK BAD, SHOULD HAVE BEEN MADE OF A NON COROSSIVE MATERIAL. VEHICLE SPENT MOST OF IT'S LIFE IN VERMONT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763849September 15, 2015
SERVICE BRAKES, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2003 CHEVROLET SUBURBAN 2500. WHILE DRIVING 35 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL AND IT TRAVELED ALL THE WAY TO THE FLOORBOARD. THE CONTACT WAS ABLE TO STOP THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THEY PERFORMED AN INTERIM REPAIR. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT ALL THE BRAKE LINES WERE RUSTED AND NEEDED TO BE REPLACED. THE CONTACT WAS ALSO INFORMED BY THE INDEPENDENT MECHANIC THAT THE VEHICLE MAY NEED THE FUEL PUMP LINE REPLACED AS WELL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763905September 15, 2015
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), WHEELS
PURCHASED THE TRUCK IN MARCH 2013 WITH APPROX 63K MILES ON IT. IN NOVEMBER 2013, STABILITRAK WARNING CAME ON. TOOK TO CHEVY DEALER WHO REPLACED SPARK PLUG AND NEW BATTERY. IN JANUARY 2015, STABILITRAK WARNING LIGHT ON AGAIN. TOOK TRUCK IMMEDIATELY TO DEALER WHO HOOKED IT UP FOR DIAGNOSIS BUT DID GET ANY RESULTS. LIGHT DID NOT COME ON AGAIN UNTIL 9/8/15 WHEN I WAS DRIVING 70 MPH ON A HIGHWAY. SERVICE STABILITRAK/SERVICE TRACTION CONTROL/ABS ALL LIT UP. STRANGE NOISE COMING FROM RIGHT FRONT TIRE AREA WHEN I ATTEMPTED TO SLOW DOWN TO PULL OFF THE HIGHWAY, HAD NO BRAKES. PEDAL LITERALLY WENT TO THE FLOOR. LUCKILY THERE WAS AN INCLINE SO MY VEHICLE SLOWED ENOUGH TO ALLOW ME TO GET OFF THE HIGHWAY. PULLED OFF ONTO AN EMERGENCY AREA JUST PAST THE TOLL BOOTHS AND HAD TO USE MY EMERGENCY BRAKE TO STOP. LUCKILY, I DIDN'T HAVE MY 4 SMALL CHILDREN WITH ME LIKE I USUALLY DO. NOW THE EXTENDED WARRANTY COMPANY IS TRYING TO DENY MY CLAIM FOR REPAIRS SAYING THAT THE RUST WAS THE CAUSE. I HAD THE VEHICLE LOOKED AT BY A CERTIFIED AUTHORIZED DEALER WHO DIDN'T NOTICE THE RUST AND I ALSO HAD THE TRUCK INSPECTED IN JULY PER MA LAW FOR SAFETY AND EMISSIONS AND THERE WAS NO MENTION OF RUST EVEN THOUGH THEY DO A PRETTY THOROUGH INSPECTION YET I, THE CONSUMER, AM AT FAULT WHEN MY WHEEL RIPS APART FROM THE HUB WHILE TRAVELING 70 MPH?!? THIS IS OBVIOUSLY A HUGE PROBLEM. PEOPLE IN THE NORTHEAST DRIVE SUVS -AND COME INTO CONTACT WITH SALT EVERY WINTER. ISN'T THAT THE POINT OF HAVING AN SUV?!?. NEVER AGAIN WILL I BUY A GM AND I WILL BE SURE TO TELL ANYONE AND EVERYONE I KNOW TO AVOID THEM AS WELL. SHAME ON GM FOR PUTTING CONSUMERS IN POTENTIALLY LIFE-THREATENING SITUATIONS BECAUSE OF THE OBVIOUS USE OF INFERIOR MATERIALS. I HOPE THE NHTSA TAKES A REALLY CLOSE LOOK AT THIS PROBLEM AND FORCE GM TO ADDRESS IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763987September 15, 2015
SERVICE BRAKES
DRIVING IN CLOSE TRAFFIC (BUMPER TO BUMPER) UPHILL ON TWO LANE BRIDGE, BRAKE PEDAL JUST WENT TO THE FLOOR, AND NO BRAKES! FRANTICALLY, I WORKED THE EMERGENCY BRAKE TO THE TOP OF THE BRIDGE. GOING DOWN THE BRIDGE I COASTED (NO AREA TO PULL OFF), ONCE OFF THE BRIDGE AND SAFE TO PULL OVER I DID SO. NOTHING APPEARED WRONG, SO I TRIED THE BRAKES A NUMBER OF TIMES, AND DECIDED I COULD MAKE THE .5 MILE REST OF WAY HOME. ONCE THERE, I FOUND FLUID LEVEL DOWN OVER HALF WAY. AFTER SEARCHING FOUND HARD BAKE LINE HAD HOLDS IN IT. AFTER SEARCHING MY BRAKE LINES, THEY APPEAR TO ALL BE RUSTED BADLY. IN ALL THE VEHICLES I'VE OWNED, I'VE NEVER HAD BRAKE LINES FAIL LIKE THIS. IN SEARCHING THE WEB SITES I FIND THAT CHEVY MAY HAVE USED INFERIOR METALS FOR THEIR BRAKE LINES DURING THIS TIME FRAME. IF THIS IS TRUE, WHY HAVE THEY NOT TAKEN CARE OF CORRECTING THIS ISSUE? THANKS, CONCERNED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10764023September 15, 2015
SERVICE BRAKES
BACKING OUT OF A PARKING SPACE WENT TO STOP AND BRAKE PEDAL SUNK TO THE FLOOR ABS AND BRAKE LIGHT CAME ON I PUT THE TRUCK IN PARK OPENED THE HOOD THE MASTER CYLINDER HAD FLUID THEN LOOKED UNDER THE TRUCK AND UNDER THE DRIVERS SIDE DOOR BRAKE FLUID WAS LEAKING FROM 1 OF THE 2 STEEL RUSTED LINES HAD THE TRUCK TOWED TO A REPAIR SHOP THE SHOP SAID THE 2 LINES FROM THE MASTER CYLINDER TO THE ABS BLOCK HAD SEVERE CORROSION AND THE REST OF THE BRAKE LINES AREN'T MUCH BETTER IM SORRY GUYS BUT THIS IS A SERIOUS PROBLEM TO ME I COULD HAVE BEEN KILLED OR KILLED SOMEONE ELSE IM ONE OF THE LUCKY ONES I GUESS SO NOW THE TRUCK IS IN THE SHOP HAVING ALL THE BRAKE LINES CHANGED FOR A COST OF $ 600.00 AND GUESS WHAT WE ALSO OWN A 2003 TAHOE WITH 90000 MILES ON IT I GUESS THEY WILL HAVE TO BE CHANGED ALSO SAME CONDITION ALL BRAKE LINES RUSTED BADLY HOW MANY PEOPLE MUST BE SERIOUSLY INJURED OR KILLED BEFORE SOMETHING IS DONE ABOUT THIS PROBLEM ITS WIDE SPREAD LOOK ON LINE HOW MANY PEOPLE HAVE GONE THROUGH THIS ITS A SHAME MAKE G.M DO THE RIGHT THING HERE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763749September 14, 2015
FUEL/PROPULSION SYSTEM
THE REAR FUEL TANK STRAP BROKE BY THE BOLT. THE STRAP THEN PIVOTED DOWN ONTO THE DRIVE SHAFT. THE ONLY REASON THE TANK DID NOT HIT THE ROAD IS BECAUSE OF THE STRENGTH OF THE FUEL FILLER HOSES FROM THE GAS CAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763346September 13, 2015
SERVICE BRAKES
MY ANTILOCK BRAKES ARE GOING OFF AT SLOW SPEEDS, ALMOST CAUSING ACCIDENT, GOING ABOUT 4-5 MPH, NEED TO KNOW IF MY VIN IS COVERED IN RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762783September 10, 2015
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2008 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE DASHBOARD DEVELOPED TWO CRACKS. ONE WAS NEAR THE INSTRUMENT CLUSTER AND THE OTHER WAS NEAR THE PASSENGER SIDE AIR BAG. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 120,000. MA 10/25/15
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762712September 9, 2015
STRUCTURE:BODY, AIR BAGS, UNKNOWN OR OTHER
IN SEPTEMBER 2014, I NOTICED MY DASH ABOVE THE INSTRUMENT CLUSTER CRACKING. I PURCHASED THIS CAR AS A GM CERTIFIED USED CAR WITH ORIGINAL FACTORY WARRANTEE IN APRIL 2013 WITH 60081 MILES ON IT. IN LESS THAN 5 MONTHS OF OWNERSHIP IT DEVELOPED THIS CRACK WHILE STILL UNDER FACTORY WARRANTEE. I TOOK IT TO MY LOCAL DEALER WITH ALL MY PAPERWORK AND THEY SAID IT WAS NOT COVERED, NOR WOULD THEY REPLACE IT. THIS CRACK HAS DEVELOPED DUE TO NO FAULT OF MY OWN FROM NEGLECT, EXCESS WEAR AND TEAR, EXCESS SUNLIGHT OR ANYTHING OTHER THAN MANUFACTURE FLAW. THIS CRACK HAS CONTINUED TO SPREAD AND DUE TO THE THIN AND SHARP NATURE OF THE PLASTIC, IF I WERE TO GET INTO AN ACCIDENT, THIS WOULD SPLINTER AND ACT LIKE SHRAPNEL WITHIN THE CABIN. MY FAMILY'S LIFE IS DANGER DUE TO THIS FACT AND GM REFUSES TO ACKNOWLEDGE THIS IS AN ISSUE. PLEASE LOOK INTO THIS AS I KNOW MANY OTHERS HAVE THE SAME ISSUE WITH EVEN 2015 MODELS. I AM ASKING FOR THE SAFETY OF MY FAMILY AND YOURS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762748September 9, 2015
SEAT BELTS, UNKNOWN OR OTHER
I PURCHASED MY 2007 CHEVROLET SUBURBAN BRAND NEW IN 2007. I THINK THE MILEAGE IS SOMEWHERE AROUND 150,000 BUT NOT SURE BECAUSE THE ODOMETER CLUSTER WENT OUT ON THE VEHICLE SEVERAL YEARS AGO. ALSO, MY DOOR HANDLES ARE STARTING TO PEEL APART WHICH ARE CUTTING MY HANDS AND MY CHILDREN'S HANDS. ONE INCIDENT IT SLICED MY HAND OPEN VERY SIMILAR SEVER PAPER CUT BUT WORSE. THE HANDLES WERE ALREADY REPLACED ONCE ON MY SUBURBAN BACK IN 2009 BY GM AND AT GM'S COST. THE MAIN ISSUE ABOUT THIS EMAIL IS THE SEATBELTS AND THE DASHBOARD. THERE ARE FOUR PASSENGER SEATBELTS THAT DO NOT WORK HARDLY AT ALL. SOMETIMES THEY WILL SNAP IN/BUCKLE AND THERE ARE A LOT OF TIMES THAT THEY DO NOT. THE CRACK IN MY DASHBOARD IS RIGHT NEXT TO THE AIRBAG. IT REALLY CONCERNS ME AS FAR AS BEING A SAFETY ISSUE. I DO HAVE FIVE SMALL CHILDREN THAT ARE CONSTANTLY WITH ME IN MY CAR. I JUST WANT THIS DASHED FIXED AT NO CHARGE BEING THAT IT IS A DEFECT. I HAVE SIGNED A PETITION WITH THOUSANDS OF OTHER GM OWNERS WITH THE SAME EXACT ISSUE....CRACKED DASHBOARD AND MOST OF THEM IN THE SAME EXACT PLACE. . I'M JUST ASKING FOR THIS TO BE REPLACED AND CORRECTED.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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