Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#10948413January 30, 2017
STRUCTURE:BODY
I HAVE ONE LARGE SPIDER CRACK ABOVE THE INSTRUMENT CLUSTER AND ANOTHER CRACK NEXT TO THE PASSENGER SIDE AIR BAG IN THE DASHBOARD. THIS POSES A VERY LIKE IMPEDIMENT TO THE SAFETY AND FUNCTION OF THE AIRBAGS IN A WRECK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948339January 29, 2017
AIR BAGS
WE WERE FIRST NOTIFIED OF THE RECALL IN JULY, 2016 - 6 MONTHS HAVE GONE BY AND WE CAN'T GET ANYONE AT GM/CHEVY TO PROVIDE ANY ESTIMATE FOR WHEN THE REPAIR WILL BE DONE - AS I MENTIONED, A FULL 6 MONTHS HAS GONE BY AND WE HAVEN'T A CLUE HOW TO FIX THIS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947805January 26, 2017
STRUCTURE
DASHBOARD IS CRACKING IN DIFFERENT SPOTS, 2 PLACES IN THE LAST FEW MONTHS. I'M CONCERNED THAT IT CAN POSSIBLY COME APART WHILE I'M DRIVING. THE CRACKS HAPPENED WHILE DRIVING. I KNOW THE CRACK NEXT TO THE AIRBAG CRACKED BECAUSE THE MATERIAL IS TO THIN TO SUPPORT THE WEIGHT OF THE SPEAKER IN THE DASH, I'M GUESSING THE REST OF THE DASH IS ALSO MADE THE SAME WAY, SO ANY VIBRATION OR HITTING ANY POTHOLES IS CAUSING IT TO BREAK. I HAVE HEARD THAT THIS IS A BIG PROBLEM WITH ALL OF THESE GMS AND GMCS IN THE MID TO LATE 2000S. SOMETHING NEED TO BE DONE ABOUT IT BEFORE SOMEONE GETS HURT WHILE DRIVING THESE VEHICLES. GM KNOWS ABOUT THIS PROBLEM AND WON'T DO ANYTHING ABOUT IT. SO MUCH FOR THE GOVERNMENT BAILOUT! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946694January 20, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 CHEVROLET SUBURBAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946766January 20, 2017
AIR BAGS
TAKATA RECALL - THE INFORMATION AVAILABLE FROM GM ON THIS RECALL IS THAT AT THIS TIME, GM CONSIDERS YOUR VEHICLE SAFE. THE FACT THAT 11 PEOPLE SO FAR HAVE BEEN KILLED BY TAKATA AIRBAG'S TELLS ME IT IS NOT SAFE FOR MY FAMILY TO HAVE THESE IN OUR VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946789January 20, 2017
ENGINE
I WAS NOTIFIED BY THE VEHICLE THAT OIL PRESSURE IS LOW, TURN OFF IMMEDIATELY. I TOOK IT TO THE DEALER AND THEY ADVISED ME I NEEDED A NEW ENGINE. MY VEHICLE HAD 110,000 MILES, IT WAS WELL MAINTAINED, AND WAS DRIVEN CAREFULLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945855January 17, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2003 CHEVROLET SUBURBAN. AT VARIOUS TIMES, THE IGNITION SWITCH FAILED AND ALL THE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 225,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945522January 16, 2017
STRUCTURE:BODY
MAJOR CRACK HAS OCCURRED IN THE TOP OF THE DASH BOARD FROM NEAR THE WINDSHIELD TO THE TOP OF THE INSTRUMENT CLUSTER. DASH HAS CRACKED COMPLETELY THROUGH MAKING THE PLASTIC LOOSE. CONCERN WITH THE DASHBOARD IF THE AIRBAG DEPLOYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945428January 15, 2017
ELECTRICAL SYSTEM, POWER TRAIN
INSTRUMENT CLUSTER SHORTS OUT AND GEAR INDICATOR GOES BLANK. NO MESSAGE CENTER INFORMATION WARNINGS ARE DISPLAYED. PART IS DEFECTIVE AND CAR MAKERS SHOULD REPLACE IT. NOT KNOWING WHAT GEAR VEHICLE IS IN CAN LEAD TO DEATH IF VEHICLE LEFT IN NEUTRAL AND ROLLS AWAY. GM NEEDS TO FIX THIS EXPENSIVE PROBLEM. ALSO 4L60E TRANSMISSION ON THESE VEHICLES FAILS AND STARTS SLIPPING BECAUSE OF DEFECTIVE SUN SHELL AND REAL PISTON SEAL. GM SHOULD RECALL ALL THESE BAD TRANSMISSIONS. WARRANTY SHOULD HAVE BEEN FOR LIFE. WHY SHOULD SUCH AN EXPENSIVE PART TO REPAIR FAIL UNDER NORMAL USE? RECALL ! BOTH THESE PARTS FAIL WHEN DRIVING. ALL WARNING OF VEHICLE CONDITIONS ARE SENT TO FAILED CLUSTER. VEHICLE WAS MADE IN MEXICO FOR RE-IMPORTATION AND SALE IN USA AND MAYBE PARTS SUPPLIERS IN MEXICO PROVIDED DEFECTIVE PARTS. MANY PEOPLE HAVE SUFFERED FINANCIAL LOSS TRYING TO FIX THESE PROBLEMS, LASTLY, THE EMISSION SOLENOID NEAR THE TANK ALSO FAILS. VEHICLE MAY NOT PASS EMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945005January 13, 2017
AIR BAGS
TAKATA RECALL--IT HAS NOW BEEN 6 MONTHS SINCE THIS RECALL CAMPAIGN STARTED. MY DEALER KEEPS TELLING ME THERE ARE NO PARTS AVAILABLE. I LIVE IN THE HIGH HEAT AND HUMIDITY AREA WHICH IS THE PRIMARY DANGER AREA PROMPTING THIS RECALL. MEANWHILE, I BECAUSE OF THE DANGER I CAN NOT USE THE PASSENGER SEAT OF MY VEHICLE. WHEN IS THIS PROBLEM GOING TO GET FIXED SO I CAN TRANSPORT LOVED ONES IN THIS VEHICLE? GET CHEVROLET, GM AND TAKATA MOVING ON THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945065January 13, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS) WAS RECEIVED IN MAY. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 03/03/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945080January 13, 2017
AIR BAGS
TAKATA RECALL. RECALL DATE 5/27/2016. RECEIVED LETTER ADVISING OF THE RECALL AND THAT I WOULD RECEIVE 2ND LETTER ONCE PART WAS AVAILABLE. I HAVEN'T RECEIVED THE LETTER SO I CHECKED THE STATUS OF THE RECALL AND WEBSITE STATES: RECALL STATUS: RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE. THIS IS A SERIOUS RECALL THAT CAN CAUSE SERIOUS INJURY OR EVEN DEATH YET HERE WE ARE ALMOST 8 MONTHS LATER THAT STILL CANNOT BE CORRECTED. OUR 2ND VEHICLE ALSO HAS THE RECALL SO WE ARE BEING LEFT WITH 2 UNSAFE VEHICLES FOR OUR FAMILY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945106January 13, 2017
SERVICE BRAKES
WHEN I APPLY THE BRAKES AT LOW SPEED I FEEL A CHATTERING LIKE THE ANTI-LOCK BRAKES ARE ACTIVATED AND THE CAR WON'T STOP UNTIL I LET UP AND RE-APPLY PRESSURE TO THE PEDAL. I'VE COME CLOSE TO AN ACCIDENT MORE THAN ONCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944331January 11, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CHEVROLET SUBURBAN 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944385January 11, 2017
AIR BAGS, STRUCTURE:BODY, UNKNOWN OR OTHER
THE FIRST ISSUE WAS THE DASHBOARD CRAKING IN NUMEROUS SPOTS AND CHEVY DID FINALY REPLACE THE ENTIRE DASH. THE NEXT ISSUE WAS THE PAINT ON THE "WHITE EXTERIOR" BEGAIN CHIPPING OFF IN LARGE 4-7 INCH PARTS ALL OVER THE SUV. THE DEALER FORCED ME TO PAY HALF OR THE PARTIAL REPAINT .1000. :( TAKATA RECALL IS THE LATEST. I WONDER HOW AMERICA CAN BE GREAT AGAIN WITH THIS LEVEL OF QUALITY. SO SAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944416January 11, 2017
STRUCTURE:BODY
DASHBOARD IS CRACKED IN TWO DISTINCT PLACES AND IS A SAFETY CONCERN BECAUSE IT IS NEXT TO THE AIR BAGS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10943800January 9, 2017
STRUCTURE:BODY, UNKNOWN OR OTHER
DASHBOARD IS CRACKED IN SEVERAL PLACES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10940385January 8, 2017
SERVICE BRAKES
HAD MY TRUCK LOOKED AT BY ALL AMERICAN CHEVROLET IN 2014 AFTER I READ YOUR ARTICLE A COUPLE OF YEARS AGO, AND WHILE THEY SAID THE LINES LOOKED RUSTY UNDERNEATH THE TRUCK, THINGS LOOKED OK. THE GM EXEC [XXX] WAS ESTIMATING A $500 REPAIR COST, AND FIGURED IT WAS NO BIG DEAL WHEN I EVENTUALLY GOT TO THAT POINT. I ALSO READ THAT GM SAID IF A PROBLEM OCCURRED I'D NOT LOSE BRAKING BECAUSE IT WAS A DOUBLE SYSTEM, AND THAT I WOULD ALSO GET AN INDICATION ON THE DASH OF A PROBLEM. SADLY OVER THE CHRISTMAS HOLIDAY 2016, I EXPERIENCED A TOTAL BRAKE LINE FAILURE, AND LUCKILY NO ONE WAS HURT. THE REPAIR WAS NOT THE $500 ESTIMATED BY GM IT WAS OVER $2,000. "..G.M. DOES NOT COMMENT ON OTHER AUTOMAKERS? RECALLS, [XXX], A SPOKESMAN FOR G.M., WROTE IN AN EMAIL. [XXX] GM ADDED THAT GENERAL MOTORS HAD DEVELOPED A PARTS KIT LAST YEAR FOR THE BRAKE LINES..." ?THESE ARE AVAILABLE THROUGH DEALERS AND THE AFTERMARKET,? HE SAID. ?BASED ON TIME STUDIES, THE REPAIR INCLUDING LABOR SHOULD COST ABOUT $500. WE CAN ONLY SUGGEST HOW MUCH LABOR TIME THE REPAIR SHOULD TAKE.? I ALSO RECEIVED NO WARNING ON THE DASH OF THE TRUCK WHEN THE LINES FAILED, AND THE FLUID WAS POURING ONTO THE ROAD, I COULD SEE A TRAIL OF IT BEHIND THE CAR. LUCKILY I HAD KEPT THE EMERGENCY BRAKE WELL MAINTAINED AND I DOWNSHIFTED THE TRUCK TO STOP AND HAD IT TOWED BY AAA TO THE SHOP. CAN WE TALK ABOUT THIS OR WHO AT GM SHOULD I SPEAK WITH? WHEN THE BRAKES FAILED I NEEDED TO GET THE TRUCK REPAIRED RIGHT AWAY AND THE COST WAS OVER $2200. [XXX] [XXX] *DL INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10940060January 6, 2017
ENGINE AND ENGINE COOLING, FUEL/PROPULSION SYSTEM
MY VEHICLE HAS AN OIL CONSUMPTION ISSUE, LIKE MANY OF THE 07-08 MODELS. WE HAVE TAKEN IT TO 2 DEALERSHIPS, AND THEY REQUEST THAT WE REPLACE THE CAM AND LIFTERS. WE HAVE BEEN TOLD BY 2 DIFFERENT CHEVROLET DEALERSHIPS THAT THIS IS A BAD DESIGN BY CHEVY, AND THEY SEE IT ALL THE TIME WITH THIS YEAR. THEY ALSO STATED THAT THEY WOULD NOT EVEN SELL OUR VEHICLE ON THEIR LOT IF WE TRADED IT IN. I LIVE IN A SMALL TOWN, AND I KNOW 4 PEOPLE WHO HAD THIS SAME ISSUE, AND HAD TO BUY NEW VEHICLES BECAUSE CHEVY DID NOT OFFER A SOLUTION. THE REPAIRS COST APPROXIMATELY $5000. OUR ONLY OPTION IS TO TRADE IT IN OR PAY THE REPAIRS OUT OF POCKET. THIS IS A BAD DESIGN BY CHEVY, AND A SAFETY ISSUE. WE CANNOT DRIVE OUR VEHICLE AT THIS TIME. WHEN THE ISSUE BEGAN IN OCTOBER OF 2016 WE WERE DRIVING DOWN THE HIGHWAY AND IT STARTED MAKING A KNOCKING NOISE. WE TOOK THE VEHICLE TO A CHEVY DEALERSHIP IN FOLEY ALABAMA, (SOUTHERN CHEVROLET) AND WERE TOLD BY THEM IT IS A BAD DESIGN, AND THEY HAVE SEEN MANY TRUCKS WITH THE SAME ISSUE. THEY DIAGNOSED AND GAVE US THE OPTION OF REPLACING THE CAM AND LIFTERS FOR $5000. WE DID NOT DO THIS AT THE TIME, AND TOOK IT TO ANOTHER MECHANIC WHO STATED HE HAD SEEN THIS ISSUE MULTIPLE TIMES HIMSELF. HE GAVE US A TEMPORARY FIX, AND WE DROVE THE VEHICLE HOME. WE TOOK IT TO OUR LOCAL CHEVY DEALERSHIP WHO TOLD US THE EXACT SAME THING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939573January 4, 2017
TIRES
TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN EQUIPPED WITH CONTINENTAL CROSSCONTACT LX20 TIRES, SIZE: P275/55R20. WHILE DRIVING APPROXIMATELY 50 MPH, A LOUD NOISE AND HEAVY VIBRATION OCCURRED UNDERNEATH THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT ALL FOUR TIRES HAD EXCESSIVE WEAR. THE TIRES WERE ROTATED SEVERAL TIMES, BUT THE FAILURE RECURRED. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER WHERE IT WAS DETERMINED THAT THE TIRES MAY HAVE TO BE REPLACED. THE TIRES WERE NOT REPLACED. THE TIRES WERE THE ORIGINAL TIRES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE DOT NUMBER WAS NOT PROVIDED. THE APPROXIMATE TIRE AND VEHICLE FAILURE MILEAGE WAS 30,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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