Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#10956661February 23, 2017
ELECTRICAL SYSTEM, SEATS
WHILE COMMUTING TO WORK ON INTERSTATE 15, NORTHBOUND ON FEBRUARY 1, 2017, WITH MY TWO SONS IN THE VEHICLE, I SMELLED SMOKE. I PULLED OVER TO INVESTIGATE AND REALIZED THE FRONT PASSENGER SEAT WAS ON FIRE (PICTURES ATTACHED). I NOTICED THE SWITCH FOR THE HEATED SEAT WAS ON, SO I TURNED IT OFF. I THEN PROCEEDED TO THE CHEVROLET DEALERSHIP IN BUTTE, MT (APPROX. 15 MILES) AND HAD THEM DISCONNECT THE ELECTRICAL TO THE SEAT AND ENSURE IT WAS NOT STILL BURNING. THIS DISABLED THE POWER SEAT, SEAT HEATER AND PASSENGER FRONT AIRBAGS. I CONTACTED GM PRODUCT SERVICES TO INFORM THEM AND THEY STARTED A SERVICE REQUEST, NUMBER 8-2712194856. THEY INSTRUCTED ME TO TAKE IT TO THE CHEVROLET DEALERSHIP IN DILLON, MT WHERE I LIVE FOR INSPECTION. AFTER THE DEALERSHIP FINISHED THE INSPECTION AND SENT THEIR FINDINGS TO GM PRODUCT SERVICES I WAS INFORMED BY THE CUSTOMER RELATIONSHIP SPECIALIST AT GM THAT THEY HAD COMPLETED THEIR INVESTIGATION AND CLOSED THE CASE ON MY "PRODUCT ALLEGATION", CONCLUDING IT WAS "NORMAL WEAR AND TEAR" THAT CAUSED THE SEAT TO CATCH FIRE AND THAT GM WOULD NOT PAY FOR ANY REPAIR OR DAMAGES. WHEN I ASKED HOW TO PROCEED WITH APPEAL OF THEIR DECISION, I WAS INFORMED THEIR DECISION WAS FINAL AND NON-APPEALABLE. I REQUESTED WRITTEN RECORD OF THEIR FINDINGS TO WHICH THEY SENT THE ATTACHED LETTER STATING THEY WOULD NOT ASSUME RESPONSIBILITY AND SUGGESTED I RESOLVE THE MATTER WITH MY INSURANCE CARRIER. THEIR LETTER STATED NOTHING SPECIFIC OF THEIR FINDINGS DURING THE INSPECTION. I REQUESTED INFO FROM THE DEALERSHIP THAT DID THE INSPECTION AND THEY SAID THEY COULD NOT RELEASE THAT INFORMATION WITHOUT CONSENT FROM GM. MY INSURANCE CARRIER INSPECTED THE VEHICLE AND DOCUMENTED THE CAUSE OF THE FIRE AS AN ELECTRICAL SHORT.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10956664February 23, 2017
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), SUSPENSION
CAR ONLY HAS 60,000 MILES BRAKE BOOSTER IS GOING OUT AND CHEVY KNOWS THERE IS A PROBLEM BUT HAVE NOT RECALLED. ALSO FRONT SHOCKS ARE GOING OUT DUE TO MAGNETIC RIDE SYSTEM LOTS OF PEOPLE HAVE THE SAME PROBLEM CHEVY ONCE AGAIN HAS NOT RECALLED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956210February 22, 2017
AIR BAGS, STRUCTURE:BODY, UNKNOWN OR OTHER
DASHBOARD HAS BEGUN TO CRACK IN NUMEROUS AREAS, 1 AREA THAT IS VERY CONCERNING IS RIGHT BY THE PASSENGER AIRBAG WHICH I FEEL CONCERNED THAT IF IT WERE TO INFLATE THE DASHBOARD WOULD WOULD SEND PROJECTILES FLYING. THE DASH IS ALSO CRACKING SEVERELY ABOVE THE INSTRUMENT CLUSTER. UPON RESEARCH THIS IS A ISSUE THAT THE INTERNET IS FLOODED WITH AND GM REFUSES TO ADDRESS THE PROBLEM. I CONTACTED GM IN REGARDS TO THIS ISSUE AND THEY REFUSE TO TAKE RESPONSIBILITY ALTHOUGH AT A DEALETHIS SHIP WHEN I WENT LOOKING AROUND 4 OUT OF THE 5 VEHICLES FOR SALE ON THE LOT HAD THE SAME CRACKS IN THE SAME PLACES. I NEED HELP FROM NHTSA TO RESOLVE THIS ISSUE BEFORE MY FAMILY IS PUT IN DANGER IN THE EVENT OF A VEHICLE ACCIDENT. THIS CRACK SEEMED TO OCCUR WHEN THE WEATHER GOT COLD, I TURNED ON MY HEAT AND THE DESK IMMEDIATELY CRACKED. THIS IS FLAWED EQUIPMENT AND WE AS CONSUMERS SHOULD NOT HAVE TO DEAL WITH IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955766February 21, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CHEVROLET SUBURBAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS) HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED ANY FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS REMEDY NOT YET AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955073February 16, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CHEVROLET SUBURBAN 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT. UPDATED 06/21/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954787February 15, 2017
SEAT BELTS
REAR SEATBELTS ARE FALLING APART...THE BASE WHERE THE BUCKLE CLASPS INTO. DOESN'T HAPPEN IN THE DRIVE OR PASSENGER SEATS, JUST THE BACK TWO ROWS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954826February 15, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CHEVROLET SUBURBAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000(AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954458February 14, 2017
STRUCTURE:BODY
THE BLACK TRIM ON THE PASSENGER SIDE DOOR (COVERING THE SPACE BETWEEN THE FRONT & REAR DOORS) HAS COME LOOSE AND THE VIBRATION IS NOTICEABLE AT HIGHWAY SPEEDS. THIS IS NOT COVERED BY THE CERTIFIED PRE-OWNED WARRANTY OR THE EXTENDED WARRANTY I PURCHASED SEPARATELY FROM THE DEALER. THE DEALERSHIP HAS TOLD ME IT'S A $250 REPAIR AND HAVE HEARD MANY COMPLAINTS OF THIS ALREADY FROM OTHER OWNERS. I'VE GOT ONE IN NEED OF REPAIR NOW AND ANOTHER IS COMING LOOSE ON THE OTHER SIDE. AS THE VEHICLE OWNER, I'M SURPRISED THE MANUFACTURER IS NOT TAKEN CARE OF THIS ON A 2 YR OLD VEHICLE AND I'M CONCERNED AT $250/TRIM THIS IS GOING TO BE COSTLY ISSUE GOING FORWARD IF THEY DON'T ADDRESS IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954569February 14, 2017
UNKNOWN OR OTHER
THE DASHBOARD IS CRACKING IN SEVERAL PLACES INCLUDED BY THE FRONT PASSENGER AIRBAG. WHILE RESEARCHING TO SEE IF A RECALL WAS AVAILABLE, NOTED NUMEROUS IDENTICAL ISSUES WERE NOTED DATING BACK TO 2009 BUT NO RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954215February 13, 2017
EXTERIOR LIGHTING
ON THE INTERSTATE THERE WAS A LINE OF MOTORCYCLES OF AT LEAST 50. AHEAD AND BEHIND THEM WERE A FEW OF THE NEWER SUBURBANS AND TAHOES BY CHEVY/GMC. I DIDNT HAVE ISSUES WITH THE LINE AND DELAY. I HAD AN ISSUE WITH THEIR HAZZARDS/EMERGENCY LIGHTS BLINKING. WHEN THOSE VEHICLES HAVE THEIR HAZARD LIGHTS BLINKING, THE BRAKE LIGHTS DO NOT WORK WHEN THEY ARE PRESSING ON THE BRAKES!!!! SO IT IS AN EXTREME SAFETY HAZARD FOR OTHER DRIVERS WHEN THE BRAKE LIGHTS DO NOT WORK WHEN THE HAZARD LIGHTS ARE ON AND BLINKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954351February 13, 2017
AIR BAGS
AIR BAGS HAZARD WARNING DISPLAYS ON DASH TODAY 2/13/2017, WHEN VEHICLE WAS GETTING STARTED. IT WAS PARKED IN DRIVE WAY NEVER BEEN IN ACCIDENT AND WARNING LIGHT STAYS ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10953864February 10, 2017
WHEELS
I WAS DRIVING ON THE HIGHWAY 95 COMING BACK FROM DAYTONA WHEN A DRIVER LET ME KNOW THAT MY TIRES WHERE LOW SO I WHEN TO A GAS STATION TO PUT SOME AIR IN AND THATS WHEN I NOTICE THAT MY TIRES HAD A LOT OF NAILS LTHE 4 TIRES. THIS IS RIDICULOUS. MY TIRES ARE LNOT EVEN 2 YEARS OLD AND I HAVE THE RECEIPT TO PROVE IT. SOMEONE HAS TO DO SOMETHING. BECAUSE I HAVE A NEW BORN BABY WITH ME AND DRIVING WITH FLAT TIRES IS NOT AN OPTION. PLEASE TAKE MY COMPLAINT IN CONSIDERARATION. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10953672February 9, 2017
AIR BAGS
FOR APPROXIMATELY THE LAST 4 YEARS THE AIRBAG LIGHT HAS BEEN ON INDICATING AN ISSUE WITH THE AIRBAG SYSTEM. GIVEN ALL THE AIRBAG PROBLEMS IN RECENT YEARS AND THE FACT THIS SEEMS TO BE A COMMON PROBLEM WITH 2005 GM SUVS AND GIVEN AIRBAGS ARE VITAL SAFETY EQUIPMENT GM NEEDS TO PROVIDE OWNERS WITH THESE PROBLEMS A FREE FIX OR BE FORCED TO RECALL THESE VEHICLES IMMEDIATELY FOR REPAIRS BEFORE ALOT OF PEOPLE GET HURT OR KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10950246February 8, 2017
UNKNOWN OR OTHER
THE DASH PANEL OF MY 2011 SUBURBAN LTZ HAS MULTIPLE CRACKS. THE CRACKS ARE ON THE DRIVER'S SIDE, ABOVE THE INSTRUMENT PANEL FROM ONE END TO THE OTHER, AND AT THE PASSENGER SIDE AIR BAG, FROM ONE END TO THE AIR BAG. I HAVE PAID TO HAVE THE CRACKS REPAIRED MULTIPLE TIMES, BUT THEY CONTINUE TO CRACK, AS EVIDENCED BY THE ATTACHED PICTURES. THESE CRACKS HAVE APPEARED COMPLETELY ON THEIR OWN WITHOUT ANYTHING BEING PLACED ONTO OR HITTING THE DASH PANEL. SHOULD I BE INVOLVED AN ACCIDENT CAUSING THE AIRBAGS TO DEPLOY, THESE CRACKS WOULD CREATE A "SHRAPNEL EFFECT" OF THE PLASTIC PIECES BEING FORCED INTO THE PASSENGER CABIN AND POSSIBLY INTO THE FACES OF PASSENGERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949755February 6, 2017
STRUCTURE:BODY
CRACKED DASHBOARD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949197February 3, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2012 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE PASSENGER SIDE DASHBOARD FRACTURED. THE FRACTURE SPAN ACROSS THE PASSENGER SIDE AIR BAG HOUSING AND ABOVE THE INSTRUMENT PANEL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 19,152.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949227February 3, 2017
STRUCTURE
MY DASH HAS CRACKED IN SEVERAL LOCATIONS, TO THE POINT THAT PIECES ARE GOING TO START FALLING INWARD. THE LARGEST CRACKS ARE AROUND THE DRIVER SIDE HUMP ABOVE THE CLUSTER. THIS CRACK WAS NOT DUE TO ANY NEGLECT OR BANGING. IT JUST APPEARED ONE MORNING. IT HAPPENED ABOUT 6 MONTHS AGO. THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949243February 3, 2017
UNKNOWN OR OTHER
CRACKED DASHBOARD ABOVE THE INSTRUMENT CLUSTER AND AROUND THE PASSENGER SIDE AIRBAG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949307February 3, 2017
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM
TAKATA RECALL: IT'S BEEN OVER 9 MONTHS SINCE I RECEIVED A RECALL NOTICE REGARDING MY SUBURBAN. I HAVE MADE SEVERAL CALLS AND STILL NO FIX FOR THE PROBLEM. I HAVE ALSO HAD PROBLEMS WITH THE EMISSION SENSOR CAUSED BY GAS TANK CAP. THIS APPEARS TO BE A PROBLEM FOR ALL SUBURBANS. I ALSO EXPERIENCED A LOSS IN POWER WITH THIS VEHICLE WHILE ON THE HIGHWAY. THE STABILITRQCK LIGHT CAME ON AND I WAS ABLE TO SAFELY EXIT THE HIGHWAY. COULD HAVE BEEN A SEVERE ACCIDENT IF INWAS NOT NEAR AN EXIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948803February 1, 2017
ENGINE
THE ENGINE HAS A DESIGN FLAW AND CONSUMES OIL RAPIDLY, LOSES OIL AND DETERIORATES INTERNAL PARTS OF MOTOR CAUSING TOTAL ENGINE REPLACEMENT OR REPAIR. THIS MOTOR IS CURRENTLY APART OF A CLASS ACTION LAWSUIT BUT THE LAWSUIT IS ONLY FOR THIS ENGINE IN THE 2010-2013 VEHICLES. THIS MOTOR HOWEVER HAS BEEN IN GM VEHICLE SINCE 2007 AND I ASSUME THAT THE COMPANY WITHHELD THIS INFORMATION FROM CONSUMERS AND PUBLIC JUST AS THEY DID IN 2010. I BELIEVE THAT GM SHOULD BE RESPONSIBLE FOR THE DESIGN FLAW OF MOTOR IN ALL VEHICLES THAT INCLUDED THE ENGINE. PERSONALLY I HAD TO REPLACE MY MOTOR FOR EXCESSIVE OIL CONSUMPTION AT THE COST OF $7,712.13 WHICH INCLUDED TAXES. THEN, OF COURSE, THE MOTOR YOU PUT IN INHERENTLY HAS THE SAME ISSUE AND ITS JUST A MATTER OF TIME BEFORE IT FAILS DUE TO EXCESSIVE OIL CONSUMPTION. THE LAWSUIT IS GOING TO BE FILED FOR 2010-2013 MODELS I THINK THERE SHOULD BE A RECALL AND I WOULD LIKE TO SEE PRESSURE TO INCLUDE EARLIER MODELS WITH THE EXACT SAME MOTOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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