Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#10965918March 14, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. WHILE DRIVING VARIOUS SPEEDS, THE EXTERIOR WINDOW PANELS FAILED ON THE FRONT PASSENGER AND DRIVER SIDE DOORS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THIS WAS THE THIRD TIME THE FAILURE OCCURRED AND THE PANELS NEEDED TO BE REPLACED. THE FIRST TWO TIMES THEY WERE REPLACED UNDER WARRANTY; HOWEVER, THE MANUFACTURER DECLINED TO REPAIR THE LAST FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10960382March 13, 2017
STRUCTURE:BODY
DASH BOARD CRACKING IN MULTIPLE PLACES. ACCORDING TO DEALER PROBLEM NOTED MANY OF THE VEHICLES FROM 2008 TO 2014 SUV'S. GM. REPAIRED FEW VEHICLES WITH 200 DOLLAR DEDUCTIBLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10965728March 13, 2017
SERVICE BRAKES, ENGINE, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2016 CHEVROLET SUBURBAN. WHILE DRIVING 30 MPH, THE VEHICLE FAILED TO ACCELERATE. ALSO, THE BRAKES FAILED TO RESPOND WHEN THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE STALLED. THE FAILURE RECURRED TWO MORE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 14,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10960017March 10, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2008 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 116,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 05/30/17*LJ *AS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10960010March 10, 2017
POWER TRAIN
TL* THE CONTACT OWNED A 1995 CHEVROLET SUBURBAN. WHILE DRIVING 60 MPH THE CONTACT NOTICED SMOKE FROM THE REAR OF THE VEHICLE. THE CONTACT PULLED OVER, TURNED OFF THE ENGINE, OPENED THE HOOD, AND NOTICED FLAMES NEAR THE TRANSMISSION AREA. THE FIRE DEPARTMENT WAS CALLED; HOWEVER, THE VEHICLE WAS COMPLETELY BURNED. THE VEHICLE WAS TOWED TO A TOW YARD AND DECLARED A TOTAL LOSS. THE MANUFACTURER WAS NOT NOTIFIED OF THE INCIDENT. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 236,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10959637March 8, 2017
ENGINE
MY VEHICLE WAS HAVING TROUBLE STARTING AND IDLING ROUGH. I BROUGHT IT IN FOR REPAIRS AND WAS TOLD IT NEEDED A NEW FUEL PUMP AND AIR FILTER. I HAD THOSE CHANGED IN TOTAL SPENDING $1700. THREE DAYS LATER, THE CHECK ENGINE LIGHT STARTED FLASHING IN MY CAR. I COULD FEEL THE ENGINE MISFIRING AND WAS LOSING POWER. THE OIL PRESSURE WAS FLUCTUATING RAPIDLY. I DROVE IT BACK TO MY HOME AND HAD IT TOWED TO THE DEALERSHIP. I WAS TOLD THAT THE CYLINDER 4 WAS MISFIRING CAUSED BY THE CYLINDER DEACTIVATION FAILURE WHICH IS CAUSED BY THE AUTOMATIC FUEL MANAGEMENT SYSTEM. THIS IS CAUSING THE LIFTER TO FAIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958890March 6, 2017
AIR BAGS
TAKATA RECALL: FAILURE TO ACT ON RECALL ON THIS SEVEN YEAR OLD VEHICLE, BY MANUFACTURE AND PINE BELT CHEVROLET, LAKEWOOD, NEW JERSEY. HAVE CALL THE DEALER GIVEN A CASE NUMBER [XXX]. THIS IS THE SECOND CASE NUMBER ISSUED. IN JULY WAS TOLD BY PINE BELT PARTS WERE ON ORDER, NOW ALL THEY WILL GIVE IS CASE NUMBER. I WANT THIS ON RECORD, THAT I HOLD CHEVROLET, PINE BELT CHEVROLET, AND NTSB RESPONSIBLE FOR NOT GETTING THESE VEHICLES REPAIRED. CHEVROLET SHOULD BE REQUIRED TO REPLACE THESE VEHICLE WITH NEW ONE. THANK YOU FOR YOUR TIME; [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958948March 6, 2017
UNKNOWN OR OTHER
MY SUBURBAN IS LESS THAN 10 MONTHS OLD AND THE SUNROOF EXPLODED WHILE DRIVING DOWN THE HIGHWAY AT 65-70 MPH. IT WAS NOT DUE TO THE ENVIRONMENT BECAUSE THE GLASS BUBBLED UPWARD AND BLEW OUT. GENERAL MOTORS/CHEVROLET REFUSES TO REPAIR THE SUNROOF STATING THAT IT IS NOT UNDER WARRANTY. AGAIN, MY VEHICLE IS 10 MONTHS OLD, AND HAS 25,000 MILES ON IT. I DID NOT WANT A SUNROOF DUE TO THE NATIONWIDE ISSUES OF THE GLASS EXPLODING WHILE DRIVING, OR EVEN WHILE SITTING IN THE DRIVEWAY; HOWEVER, GM/CHEVROLET FORCES THE SUNROOF UPON YOU WITH THE NAVIGATION AND DVD PLAYER PACKAGE. NOT ONLY IS THIS A HUGE SAFETY HAZARD FOR MY FAMILY AND I, IT IS ALSO A SAFETY HAZARD FOR OTHER MOTORISTS ON THE ROAD. UPON THE EXPLOSION, IT SOUNDED LIKE A GUN SHOT AND STARTLED ALL PASSENGERS AND CAUSED A DISTRACTION WHILE BEHIND THE WHEEL. GM/CHEVROLET STATED THAT I NEED TO FILE A CLAIM WITH MY AUTO INSURANCE. I DON'T SEE HOW A MANUFACTURER DEFECT IS MY FAULT. WITH NATIONWIDE CLASS ACTION LAWSUITS, ON EXPLODING SUNROOFS, YOU WOULD THINK THE MANUFACTURERS WOULD BE HELD ACCOUNTABLE FOR PRODUCING DEFECTIVE AND UNSAFE PRODUCTS. IN MY OPINION, SUNROOFS NEED TO BE BANNED FROM MANUFACTURING DUE MAINLY TO THE HIGH RISKS THEY IMPOSE ON MOTORISTS AND THEIR PASSENGERS. USE TO, THE ONLY ISSUE WITH SUNROOFS WAS THE INCREASED POTENTIAL FOR LEAKING. NOW, WITHIN THE PAST 6 YEARS, WE HAVE TO WORRY ABOUT BEING PUT AT RISK FOR SPONTANEOUS EXPLOSIONS, AT NOT FAULT OF THE DRIVER. I WANT GENERAL MOTORS HELD ACCOUNTABLE! HAD MY CHILDREN AND I BEEN SERIOUSLY INJURED WHO WOULD HAVE BEEN HELD RESPONSIBLE THEN? EVEN IF THE MANUFACTURER REPAIRS MY SUNROOF, MY FAMILY AND I ARE STILL AT AN INCREASED RISK FOR SHARDS OF GLASS TO SPONTANEOUSLY START FALLING ON US AND FLYING INTO OUR FACE AND EYES. FORTUNATELY, ON THIS OCCASION, MARCH 5, 2017, I HAD THE SUNSHADE CLOSED, WHICH PREVENTED SERIOUS HARM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958955March 6, 2017
STRUCTURE:BODY, STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2013 CHEVROLET SUBURBAN. THE CONTACT STATED THAT ALL FOUR DOOR HANDLES ON THE VEHICLE FRACTURED WITHOUT WARNING. THE DEALER DIAGNOSED THAT THE HANDLES FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958978March 6, 2017
UNKNOWN OR OTHER
DASHBOARD CRACK ABOVE INSTRUMENT PANEL. I NOTICED MY DASHBOARD VIBRATING WHILE DRIVING. I DISCOVERED CRACK AFTER GETTING PARKED. I FEEL THIS COULD BE A DANGER IN REGARDS TO AIR BAGS AND UNPROTECTED INSTRUMENT PANEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958645March 4, 2017
UNKNOWN OR OTHER
THE DASH STARTED CRAKING BY THE AIR BAG WHLE PARK IN THE GARAGE AND A COPLE OF WEEKS LATER ANOTHER CRACK APPEAR ON TOP OF THE CLUSTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957796March 1, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CHEVROLET SUBURBAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957559February 28, 2017
TIRES:SIDEWALL
TL* THE CONTACT OWNS A 2016 CHEVROLET SUBURBAN EQUIPPED WITH CONTINENTAL CROSSCONTACT LX20 TIRES, SIZE: 275/55R20 111S. WHILE DRIVING 55 MPH, THE SIDEWALL OF THE FRONT PASSENGER SIDE TIRE BLEW OUT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE VEHICLE AND TIRE FAILURE MILEAGE WAS 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957603February 28, 2017
AIR BAGS, UNKNOWN OR OTHER
DASHBOARD CRACKED ALONG PASSENGER AIRBAG INTERFACE. KNOWN DEFECT UNREMEDIED BY OEM. SHARP EDGES DUE TO CRACK CAN HINDER AIRBAG DEPLOYMENT AS WELL AS SHRAPNEL FROM THE DASH IN A CRASH COULD INJURE OCCUPANTS. THIS IS A KNOWN DEFECT IN PLASTIC MANUFACTURE BY GM FOR MODEL YEARS 2007-2011.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957648February 28, 2017
AIR BAGS, ELECTRICAL SYSTEM:STARTER ASSEMBLY, BACK OVER PREVENTION: CAMERA SYSTEM
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED AND THE ELECTRONIC STARTER FAILED. IN ADDITION, WHILE THE VEHICLE WAS IN REVERSE, THE REAR ASSIST SENSOR FAILED. AS A RESULT, THE CONTACT CRASHED INTO A TREE. THE CONTACT SUSTAINED NECK INJURIES, BUT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PART WAS NOT AVAILABLE FOR THE RECALL REMEDY. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 135,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10957711February 28, 2017
SERVICE BRAKES
WHILE DRIVING HER VEHICLE TODAY MY WIFE DEPRESSED HER BRAKE TO STOP AND SHE SAID THE BRAKE FELT LIKE PUSHING ON A RUBBER TIRE. THE CAR WOULD NOT STOP CAUSING HER TO RUN A STOP SIGN AND HIT ANOTHER VEHICLE. WE HAD THE SAME PROBLEM LAST MONTH AND THE VEHICLE WAS TAKEN TO THE CHEVROLET DEALERSHIP AND "REPAIRED" ACCORDING TO THE CURRENT SAFETY BULLETIN ISSUED BY CHEVROLET. THIS COLLISION CAUSED THE OTHER PERSON TO GO TO THE HOSPITAL VIA EMS AND MY WIFE WAS TAKEN BY POV TO ER FOR EVALUATION. OBVIOUSLY WHATEVER "FIX" WAS DONE BY THE DEALERSHIP WAS NOT THE CAUSE OF THE PROBLEM. I WAS TOLD THE VACUUM ASSIST PUMP AND HOSES WERE REPLACED, BUT THE VEHICLE STILL HAD THE SAME ISSUE.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10957336February 27, 2017
UNKNOWN OR OTHER
I HAVE A CRACK ON THE INSTRUMENT SIDE ON DASHBOARD LIKE I HAVE SEEN SEVERAL OTHER PEOPLE HAVE IN THE EXACT SAME SPOT. THE WHOLE DASH IS BRITTLE AND FROM WHAT IVE SEEN IT WILL START CRACKING BY THE AIRBAG SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957422February 27, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 1999 CHEVROLET SUBURBAN 2500. WHILE DRIVING 5 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO STOP. THE VEHICLE STRUCK A BUILDING. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 177,000. UPDATED 05/05/17*LJ *CN
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10956473February 23, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
FOR THE 3RD TIME MY WIFE WHILE DRIVING HER CAR HAD THESE ISSUES! SERVICE POWER STEERING WHERE IT MAKES IT HARD TO TURN. BRAKE AND ABS LIGHTS COME ON MAKING THE BRAKE PEDAL GO TO THE FLOOR BARELY STOPING THE SUBURBAN, SERVICE STABILITRAC AND SERVICE TRAILER BRAKE! THIS IS THE SECOND TIME IT'S AT THE DEALER THE FIRST TIME IT WENT AWAY SO QUICKLY WE THOUGHT IT WAS A FLUKE BUT IT DEFINITELY SCARED MY WIFE TO DEATH! BY THE TIME WE GET IT TO THE DEALER IT CLEARS IT'S SELF AND THEY CAN'T FIND ANYTHING WRONG! WE VIDEOED THE INCIDENTS AND NEED HELP TO SEE WHY THOSE ISSUES AREN'T RECALLED ON OUR SUBURBAN LIKE THEY HAVE RECALLED ON OTHER 2015 SUBURBANS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956643February 23, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2007 CHEVROLET SUBURBAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 06/01/17*LJ UPDATED 10/13/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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