Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#10939489January 3, 2017
STRUCTURE:BODY
I HAVE A 2015 SUBURBAN AND THE DOOR TRIM BETWEEN THE DOORS COMES LOOSE. OUR VEHICLE IS OUT OF WARRANTY WE TOOK TO THE DEALER AND THE SERVICE TECH SAYS THEY HAVE HAVING A LOT OF ISSUES WITH THIS. WE WERE JUST IN A 2015 GMC DENALI AND THEY ARE HAVING THE SAME THING GOING ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939054January 2, 2017
POWER TRAIN
CAR WOULD REV, THEN SHIFT VERY HARD INTO GEAR FROM A FULL STOP - EITHER GOING FORWARD OR INTO REVERSE. HAD ALSO NOTICED SOME UNEVEN GEAR SHIFTS WHEN GO UP HILLS AND REVVING OF ENGINE PRIOR TO TRANSMISSION ENGAGING WHEN ON THE HIGHWAY. TAKEN TO DEALERSHIP, WHERE I WAS TOLD THE TRANSMISSION PUMP WENT OUT AND WOULD REQUIRE THE ENTIRE TRANSMISSION TO BE REPLACED, WHICH WAS NOT UNDER WARRANTY. THIS HAPPENED AT 144,400 MILES. HOWEVER, THE REMANUFACTURED TRANSMISSION WOULD BE WARANTEED FOR 300,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938997January 1, 2017
UNKNOWN OR OTHER
CRACKED DASHBOARD........I HAVE CONTACTED GM ABOUT THIS ISSUE. I HAVE RESEARCHED TO FIND OUT THAT THIS IS NOT AN ISOLATED PROBLEM. THERE ARE LITERALLY THOUSANDS OF CUSTOMERS WITH THIS ISSUE. THE ISSUE IS EVEN IN THE SAME PLACE AS WELL. GM HAS DECLINED TO REPLACE MY DASHBOARD OR EVEN DECLINED ASSIST ME IN ANY FORM WITH THE REPLACEMENT OF MY DASHBOARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938801December 30, 2016
STRUCTURE:BODY, STEERING, STRUCTURE:FRAME AND MEMBERS
TL* THE CONTACT OWNS A 2008 CHEVROLET SUBURBAN 1500. WHILE CHECKING THE BRAKES AND REMOVING ONE OF THE TIRES, THE CONTACT NOTICED THAT THE CROSS MEMBER THAT HELD THE STEERING STABILIZER BAR WAS RUSTED COMPLETELY THROUGH ON THE PASSENGER SIDE NEAR THE BOLTS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 114,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938824December 30, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CHEVROLET SUBURBAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V383000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 02/16/17*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938873December 30, 2016
FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM
THE VEHICLE IN QUESTION IS A 1999 CHEVROLET SUBURBAN. THE GAS GAUGE READ ERRATICALLY AND INCORRECTLY FOR A NUMBER OF MONTHS. THEN THE ENGINE DIED IMMEDIATELY AFTER I PARKED THE VEHICLE ONE DAY AND FAILED TO RESTART. I DETERMINED THAT THE FUEL PUMP FUSE HAD BLOWN. A NEW FUSE LASTED 30 SECONDS BEFORE BLOWING IN ITS TURN. ON REMOVING THE GAS GAUGE SENDER/FUEL PUMP ASSEMBLY FROM THE GASOLINE TANK, I NOTICED THAT TWO OF THE WIRES WERE FUSED TOGETHER. SEPARATING THE WIRES TOOK SOME EFFORT AND REVEALED THAT THE INSULATION ON BOTH WIRES HAD COMPLETELY ABRADED WHERE THEY CONTACTED EACH OTHER SUCH THAT THE BARE WIRES INSIDE TOUCHED EACH OTHER AND SHORTED OUT THE CIRCUIT. THE INSULATION ON ONE OF THE WIRES HAD OVERHEATED AND PARTIALLY MELTED OFF THE WIRE FOR A SHORT DISTANCE (1/2 INCH) FROM THE POINT OF CONTACT. REPLACEMENT OF THE ENTIRE FUEL PUMP/GAS GAUGE SENDER SOLVED THE PROBLEM. SINCE THE ENTIRE UNIT IS LOCATED INSIDE THE GASOLINE TANK OF THE VEHICLE, I AM CONCERNED THAT THIS SHORT MIGHT HAVE CAUSED A SPARK THAT WOULD IGNITE THE GASOLINE IN THE GASOLINE TANK. IN THE PURPLE WIRE PHOTO, ONE CAN SEE HOW THE POINT OF CONTACT WITH THE GREY WIRE ABRADED THE INSULATION DOWN TO THE BARE WIRE INSIDE. IN THE GREY WIRE PHOTO, ONE CAN SEE BOTH A COMPARABLE ABRASION DOWN TO THE BARE WIRE AND ALSO PARTIAL MELTING OF THE WIRE INSULATION, TO THE POINT THAT ADDITIONAL BARE WIRE SHOWED. THE METAL WIRES DO NOT APPEAR TO HAVE MELTED OR FUSED; ONLY THE INSULATION DID THAT. BUT THE INSULATION MELTING AND FUSION, AS WELL AS THE TWO SAFETY FUSES THAT BLEW, ARGUE THAT THE ABRASION OF THE INSULATION CONTINUED UNTIL THE WIRES INSIDE CAME INTO CONTACT WITH EACH OTHER. THE ENTIRE UNIT IS SPRING LOADED SUCH THAT IT IS IN CONTACT WITH BOTH THE TOP AND THE BOTTOM OF THE GASOLINE TANK. SINCE THE TANK FLEXES SLIGHTLY IN NORMAL USE, THE WIRES FLEX AS WELL, RUBBING EACH OTHER ALWAYS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937401December 25, 2016
UNKNOWN OR OTHER
ABOUT 6 MONTHS AFTER PURCHASING THE VEHICLE, THE DASH CRACKED IN TWO PLACES NEAR THE PASSENGER AIR BAG. THIS AFTERNOON, I NOTICED THE DASH DEVELOPED CRACKS IN THE SAME PLACES. I AM WORRIED IF THE TAKATA AIR BAG DEPLOYS, WE HAVE AN ADDITIONAL ISSUE OF DASH PIECES BEING THROWN ACROSS THE CABIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937319December 24, 2016
AIR BAGS
ONE MORNING CAME OUT TO START MY 2005 SUBURBAN AND THE SERVICE AIRBAG MESSAGE POPPED ON ALONG WITH THE AIRBAG LIGHT. TOOK IT TO MY SERVICE CENTER AND WAS TOLD IT WAS A FRONT IMPACT SENSOR. WAS ALSO TOLD THIS IS A COMMON PROBLEM ON THESE VEHICLES. AFTER DOING SOME RESEARCH ONLINE I HAVE FOUND THIS TO BE A VERY COMMON PROBLEM RENDERING THE AIRBAG SYSTEM INOP. I BELIEVE GM NEEDS TO STEP UP AND FIX THE ISSUE WITH THE SENSORS AS NOT EVERYONE HAS $400 TO FIX A FAULTY SENSOR. THE ODOMETER ON MY SUBURBAN IS 127,000 MILES, SO BY NO MEANS DRIVEN HARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937238December 23, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CHEVROLET SUBURBAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936742December 21, 2016
AIR BAGS, UNKNOWN OR OTHER
DASHBOARD HAS CRACKED WITHOUT ANY INTERVENING EVENT. ONE CRACK ON THE RIGHT PASSENGER SIDE OF THE DASHBOARD IS DIRECTLY ON THE TOP LEFT SIDE OF THE PASSENGER AIRBAG. I'M AFRAID IF AIRBAG WAS DEPLOYED SHARDS OF PLASTIC WOULD BECOME PROJECTILES OR POSSIBLY INTERFERE WITH THE AIRBAG OPERATION. ANOTHER CRACK ON TOP OF DASHBOARD IS ON THE DRIVERS SIDE ON THE TOP LEFT SIDE OF THE INSTRUMENTATION CLUSTER IS MORE THAN 5.5 TO 6 INCHES LONG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935633December 16, 2016
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. THE CONTACT NOTICED A FUEL ODOR AROUND THE VEHICLE. THE DEALER DIAGNOSED THAT THE PLASTIC TUBE CONNECTED TO THE FUEL TANK NEEDED TO BE REPLACED. THE DEALER DID NOT HAVE THE PART AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 31,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935381December 15, 2016
UNKNOWN OR OTHER
OUTSIDE TEMPERATURE. IN SNOW, AIR FLOW TO THE SENSOR IS APPARENTLY BLOCKED AND THE TEMPERATURE READS 33, THE TEMPERATURE OF SNOW RATHER THAN OUTSIDE TEMP. . I WAS GOING FAR TOO FAST LAST WEEKEND SINCE IT TURNS OUT THE TEMPERATURE WAS ACTUALLY IN THE MID-20'S AND I COULD HAVE HAD A DISASTROUS ACCIDENT. I WAS OUT OF SNOWING CONDITIONS AND THOUGHT THE ROADS WERE JUST WET. THE ERROR WILL PERSIST SO LONG AS THERE IS SNOW ON THE FRONT OF THE CAR THIS DOES NOT HAVE TO BE THE CASE: OUR PREVIOUS 2001 SUBURBAN GAVE ACCURATE MEASUREMENTS UNDER ALL CONDITIONS, THUS CATCHING ME OFF-GUARD. . THIS IS A DANGEROUS PROBLEM AND HOPEFULLY CAN BE EASILY FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935439December 15, 2016
UNKNOWN OR OTHER
DASH CRACKING - MULTIPLE PLACES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935548December 15, 2016
AIR BAGS
RECEIVED NOTICE JULY 2016 THAT I WOULD BE CONTACTED. NEVER WAS SO I CALLED ALLEN GMC TOLD THEM ABOUT MY RECALL , MADE AND APPOINTMENT AND DROVE DOWN MET WITH SERVICE ADVISOR STEVE WACKER. HE SAID I CANNOT FIX THIS AS I HAVE NO PARTS. I CALLED 800 222-1020 TALKED TO YVONNE AND GAVE HER ALL MY INFO. SHE PUT ME ON HOLD AND BURT PICKED UP AND I HAD TO GIVE HIM ALL THE INFORMATION AGAIN. BOTH THESE PEOPLE WERE IN THE PHILIPPINES AND SAID THEY COULD NOT TRANSFER ME TO A DECISION MAKER. FUNNY HOW THE SUITS ALL HIDE BEHIND THESE CUST SERV PEOPLE. I ASKED STEVE AND BURT HOW THEY WOULD FEEL ABOUT PUTTING THEIR WIFE OR CHILD IN THAT SEAT WITH THE POSSIBILITY THE AIR BAG COULD KILL THEM AS IT HAS OTHERS. I ASKED FOR A CAR TO DRIVE LIKE HONDA HAS DONE WITH THEIR CUSTOMERS. JUST A BUNCH OF HAPPY TALK AT THE EXPENSE OF A FAMILY MEMBER. I DON'T CARE IF THERE IS A 1/1000 CHANCE IT MAY HAPPEN THEY SHOULD FIX IT OR GIVE YOU A CAR UNTIL THEY DO. THEY SHOULD NOT BE ABLE TO PRODUCE OR SELL NEW CARS UNTIL THE GET THIS SITUATION RESOLVED. GM IS A HUGE COMPANY WITH LOTS OF RESOURCES AND IT SEEMS A CRIME THAT SOMEONE MAY LOSE A LOVED ONE OVER GREED. HOW SOON THEY FORGET WHO WAS LOYAL TO THEM WHEN THEY WERE IN BANKRUPTCY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935235December 14, 2016
UNKNOWN OR OTHER
THE TOP SURFACE OF THE DASHBOARD HAS CRACKED. THE CRACK HAS REACHED THE AREA OF THE FRONT PASSENGER SIDE AIRBAG. THE AREA AFFECTED BY THE CRACKED DASHBOARD SEEMS LOOSE AND MAKES A LOUD RATTLE AS I DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934896December 12, 2016
UNKNOWN OR OTHER
CRACKED DASHBOARD WHERE AIRBAG IS LOCATED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934522December 11, 2016
UNKNOWN OR OTHER, STRUCTURE
FRONT DASHBOARD HAS CRACKED AND SEPARATED INTO PIECES. THE PIECES FLY AROUND INTERIOR OF VEHICLE WHEN DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934362December 10, 2016
SERVICE BRAKES
WHILE TOWING THE FAMILY BOAT ON SECONDARY ROADWAYS, I ATTEMPTED TO STOP IN HEAVY TRAFFIC, WHEN I PRESSED ON THE BRAKE PEDAL IT WENT COMPLETELY TO THE FLOOR AND BOTH THE TRUCK AND BOAT CONTINUED ROLLING TOWARDS STOPPED TRAFFIC. I WAS ONLY ABLE TO STOP THE VEHICLE BY MANUALLY OPERATING THE PARKING BRAKE. HAD I NOT HAD THE PRESENCE OF MIND TO UTILIZE THE PARKING BRAKE I WOULD HAVE COLLIDED WITH THE TRAFFIC STOPPED IN FRONT OF ME. UPON INSPECTION I NOTICED A LARGE MOUNT OF BRAKE FLUID UNDER THE DRIVER'S SIDE FRONT WHEEL. I TRANSPORTED THE VEHICLE TO MY SERVICE STATION WHERE THEY PLACED IT ON A LIFT AND SHOWED ME THE EXTENSIVE CORROSION ON ALL OF THE BRAKE LINES AND TRANSMISSION COOLING LINES. THE LINE WHICH HAD FAILED RESULTED IN NO BRAKING CAPABILITIES WHATSOEVER. THERE IS NOT ONE SERVICEABLE BRAKE LINE LEFT ON THE VEHICLE. THE VEHICLE HAS 75K MILES ON IT AND IS IMMACULATE BOTH INSIDE AND OUT AND HAS BEEN REGULARLY SERVICED. THE BRAKE FAILURE RESULTING IN A TOTAL LOSS OF BRAKES, CAME WITHOUT ANY WARNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934030December 9, 2016
AIR BAGS
RECEIVED A LETTER IN JULY 2016 RECALLING TAKATA AIRBAGS AND IT IS DECEMBER 2016 AND NO PARTS ARE AVAILABLE YET. THIS IS NOT SAFE AND I WANT PARTS IMMEDIATELY AND FOR THE WORK TO BE DONE IMMEDIATELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934042December 9, 2016
STRUCTURE:BODY
DASH COVER CRACKS PRESENT A POTENTIAL SAFETY HAZARD IN THE EVENT OF CRASH/COLLISION WITH OR WITHOUT AIRBAG DEPLOYMENT DUE TO SHARP FLYING DEBRIS. DASH IS CONSTRUCTED OF HARD PLASTIC THAT FRACTURES IN NORMAL USE/WEAR WHICH RESULTS SHARP AND POTENTIALLY DANGEROUS PROJECTILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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