Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#11003093July 5, 2017
AIR BAGS, STRUCTURE:BODY
CRACKED DASH BY INSTRUMENT PANEL AND PASSENGER AIRBAG. THE ONE BY THE INSTRUMENTAL PANEL STARTED OFF AS A HAIRLINE CRACKED AND GOT WORSE VERY FAST. I USED EPOXY TO TRY AND STOP THE CRACK. THE ONE BY THE AIRBAG JUST APPEARED WITHIN THE LAST MONTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002968July 4, 2017
STEERING
I CONSTANTLY HAVE TO TURN THE STEERING WHEEL (ADJUSTING) FROM SIDE TO SIDE IN ORDER TO MAINTAIN A STRAIGHT DIRECTION, EVEN WHEN THE ROAD IS STRAIGHT. IT IS ESPECIALLY NECESSARY WHEN DRIVING ON HIGHWAYS. THE ONLY TIME I DON'T HAVE TO CONSTANTLY CORRECT THE STEERING IS WHEN THERE IS A CONSTANT SIDE WIND FROM ONE SIDE. IT IS AS IF I'M DRIVING A HIGH MILEAGE VEHICLE WITH WORN STEERING COMPONENTS. THE ISSUE HAS PERSISTED FROM DAY ONE WHEN THE VEHICLE WAS BOUGHT NEW. THIS IS MY FOURTH SUBURBAN, AND THE FIRST TIME I HAVE THIS ISSUE. I HAVE BEEN INFORMED THAT THE FIRST THREE SUBURBAN'S HAD HYDRAULIC P/S; AND THAT THIS SUBURBAN HAS ELECTRONIC P/S. I HAVE COMPLAINED TO THE DEALERSHIP MULTIPLE TIMES, AND BEEN TOLD THERE IS NOTHING THEY CAN DO ABOUT IT. I HAVE ALSO REPORTED IT TO GM UNDER CASE NUMBER 8-3065886402.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002905July 3, 2017
UNKNOWN OR OTHER
AIR CONDITIONING CONDENSER IS FAULTY VEHICLE IS COVERED BUMPER TO BUMPER UNDER WARRANTY AND NO REPLACEMENT IS AVAILABLE. NO RENTAL CAR OFFERED, NO DATE OF REPAIR IS AVAILABLE. DRIVING WITH NO AIR CONDITIONING IN THE HEAT IS MISERABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002584June 30, 2017
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
2013 CHEVROLET SUBURBAN HAVE AN ELECTRICAL AND TRANSMISSION CLUNKING PROBLEM FOR THE PAST 2 YEARS, AND GMC DON'T WANT TO DO ANYTHING ABOUT IT. KRYSTAL DEALERSHIP IN BROOKLYN, NY AND MANFREDI DEALERSHIP IN STATEN ISLAND, NY, HAVE NO CUSTOMER SERVICE WHAT'S SO EVER
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11002388June 29, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CHEVROLET SUBURBAN 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS) FOR THE FRONTAL PASSENGER AIR BAG INFLATOR; HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE LOCAL DEALER (HUFFINES CHEVROLET PLANO LOCATED ON , 1001 COIT RD, PLANO, TX, 75093). THE MANUFACTURER WAS NOTIFIED OF THE ISSUE, BUT DID NOT OFFER ANY ASSISTANCE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002416June 29, 2017
AIR BAGS, UNKNOWN OR OTHER
SEVERAL CRACKS ON THE DASHBOARD THAT COVERS THE AIR BAG ASSEMBLY CONCERNED THAT IF THE AIRBAG DEPLOYS THAT THE PLASTIC FROM THE DASHBOARD WILL CAUSE BODILY HARM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001889June 28, 2017
ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
WHEN YOU ENGAGE VEHICLE IN DRIVE, THERE IS A VERY JERKY, PUSH-PULL WHEN ACCELERATING UNTIL TRACTION CONTROL SENSOR FLASHES AND TURNS STABILITRAK OFF. THIS CAN BE VERY DANGEROUS WHEN PULLING OUT INTO TRAFFIC AND THE VEHICLE DOES NOT WANT TO SMOOTHLY ACCELERATING TO A SAFE MERGE IN SPEED. I ALSO HAVE AN ISSUE WITH THE DASHBOARD CRACKING AND CAUSING THE SPEAKER BUILT INTO THE DASH TO RATTLE UNCONTROLLABLE - THIS IS VERY IRRITATING AND A SAFETY ISSUE AS IT CAUSES ME TO TAKE MY EYES/HANDS OFF THE WHEEL TO TRY AND STOP THE RATTLE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001914June 28, 2017
ENGINE, UNKNOWN OR OTHER
CHECK ENGINE LIGHT TURNED ON TOOK IT IN FOR CODE RESULTS BAD FIRING ON PLUG 7. REPLACED STILL ENGINE RUNNING ROUGH AND LIGHT IS STILL ON. AFTER RESEARCH IT SEEMS THAT THE THROTTLE POSITION SENSOR SEEMS TO GO BAD ON THESE VEHICLES? OF COURSE IT IS OUT OF WARRANTY, MAKES ME WONDER IF THIS SHOULD BE A RECALL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001975June 28, 2017
ENGINE
THERE WAS A NOT ANY BIG EVENT THAT CAUSED IT. AIR CONDITIONING WAS BLOWING COLD AIR ON MONDAY JUNE 26, 2017; ON TUESDAY JUNE 27, 2017 IT WAS WARM AIR EVEN AFTER DRIVING AROUND FOR 5 MINUTES. IMMEDIATELY TOOK IT TO THE DEALER WE PURCHASED IT FROM: PRIORITY CHEVROLET. THE CONDENSER HAD STOPPED WORKING. COULDN'T HOLD FREON BECAUSE THERE WAS A HOLE IN IT....?!?!?! NOT SURE OF THE CAUSE. MY CAR IS BARELY 2 YEARS OLD! I HAVE FOUR YOUNG CHILDREN IN THE MIDDLE OF SUMMER. INITIALLY WE WERE TOLD 1-2 MONTH WAIT!? APPARENTLY THIS ISN'T THE FIRST CONDENSER THEY HAVE HAD TO REPLACE. TELLS ME SOMETHING ISN'T ISN'T RIGHT WITH CHEVROLET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001582June 27, 2017
UNKNOWN OR OTHER
THE DASH CRACKED OUT OF THE BLUE ONE MAIN SPOT AND IT BRANCHED OFF FROM THERE. I JUST LOOKED UP YESTERDAY AFTER GETTING OUT OF THE CAR AND THERE IT WAS IT WASN'T THERE THE OTHER DAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001594June 27, 2017
UNKNOWN OR OTHER
I HAVE MULTIPLE CRACKS IN MY DASHBOARD. ONE ON THE TOP RIGHT CORNER OF THE AIRBAG AND ANOTHER OVER THE INSTRUMENT PANEL. THIS IS A WIDESPREAD PROBLEM THAT GM HAS REFUSED TO ACKNOWLEDGE. THERE ARE THOUSANDS OF PEOPLE AFFECTED BY THIS. THIS DASHBOARD SHOULD BE RECALLED. IT SERIOUSLY IMPACTS OUR RESALE VALUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001714June 27, 2017
UNKNOWN OR OTHER
A/C STOPPED COOLING. REPAIR SHOP IDENTIFIED IT AS A LEAKING CONDENSER. REPAIR SHOP WAS UNSUCCESSFUL IN FINDING REPLACEMENT PART AT LOCAL AUTO PARTS DEALERS (E.G., ADVANCED AUTO, ETC.) AND WAS TOLD THAT LOCAL CHEVY DEALERSHIP HAD PURCHASED ENTIRE STOCK OF RESPECTIVE A/C CONDENSERS AND THAT PARTS WERE BACKORDERED. AFTER CALLING LOCAL CHEVY DEALER, THEY WERE FAMILIAR WITH ISSUE AND SAID THEY "WOULDN'T BE SURPRISED IF THERE WAS A RECALL" BECAUSE THEY WERE SEEING A LOT OF THESE ISSUES. WHEN I TOOK THE CAR TO GET REPAIRED THE SERVICE REP SAID, "I HOPE CUSTOMERS ARE REIMBURSED FOR THESE REPAIRS." THERE SEEMS TO BE A SYSTEMIC PROBLEM WITH THESE CONDENSERS AND CHEVY IS AWARE OF IT, AT LEAST THEIR SERVICE DEPARTMENTS ARE. I WOULD APPRECIATE A RECALL BEING ISSUED AND REIMBURSEMENT OF MY $942.63.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001813June 27, 2017
UNKNOWN OR OTHER
I'M A FRUSTRATED CUSTOMER WITH A 2015 CHEVY SUBURBAN LOOKING FOR SOME ASSISTANCE WITH THE AIR CONDENSER ON MY VEHICLE. I HAVE GONE ALMOST 2.5 MONTHS WITHOUT A/C AND I AM INCREDIBLY DISAPPOINTED TO BE HAVE BEEN GOING SO LONG WITHOUT SOMETHING AS BASIC AS A/C. I HAVE 3 SMALL CHILDREN AND IT'S INCREDIBLY UNCOMFORTABLE IN THE VEHICLE NOW THAT IT'S SUMMER TEMPERATURES ESPECIALLY WITH BLACK LEATHER INTERIOR. ON AN UNEXPECTEDLY COOL DAY LIKE TODAY WITH OUTDOOR TEMPS AT 67 THE DRIVERSIDE FOOT AREA IS 98 DEGREES BECAUSE OF HOT AIR BLOWING WHICH I ASSUME COMES FROM THE ENGINE. I SHUT OFF ALL THE VENTS AND FANS AND IT STILL BLOWS. ON DAYS WHEN IT'S WARMER THAT FLOOR TEMP IS MORE LIKE 114-118 DEGREES AND IT'S CAUSING PAIN AND BURNING SENSATION TO MY FEET. I'VE CONTACTED MY DEALERSHIP AND THEY OFFERED ME TO END MY LEASE EARLY AND GET INTO A NEW SUBURBAN. I'VE BEEN SO DISAPPOINTED WITH THE WAY THIS HAS BEEN HANDLED. I HAVE NEVER BEEN SO UNSATISFIED AS CUSTOMER FOR SUCH A LONG PERIOD OF TIME. I FEEL LIKE I SHOULD BE REIMBURSED FOR THE TWO VISITS FOR DIAGNOSTICS ON THE VEHICLE TO FIND OUT WHY THE A/C WASN'T WORKING AND THE RENTAL CAR I NEEDED. I ALSO FEEL LIKE I SHOULDN'T HAVE TO BE PAYING MY LEASE PAYMENTS FOR A FAULTY VEHICLE FOR THE LAST FEW MONTHS THAT IT HASN'T BEEN FUNCTIONING PROPERLY. LASTLY, I WOULD LIKE THE OPTION OF ENDING MY LEASE EARLY WITHOUT PENALTY TO GET INTO A MORE COMFORTABLE VEHICLE OF MY CHOICE. I'VE CONTACTED GM CUSTOMER SERVICE ONLY TO BE TOLD THERE'S NOTHING THEY CAN DO UNLESS GM DECIDES THAT THIS SHOULD BE A RECALL. FRANKLY, THIS IS A PROBLEM AMONGST MANY VEHICLES IN THE GM LINE. THIS IS FRUSTRATING AND IS REALLY BECOMING A SAFETY ISSUE AS TEMPERATURES RISE. I AM GENUINELY CONCERNED FOR MY FAMILY'S SAFETY AND I AM FRUSTRATED WITH THE OVERALL LACK OF URGENCY ON THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001322June 26, 2017
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
TL* THE CONTACT OWNS A 2011 CHEVROLET SUBURBAN. THE CONTACT NOTICED THAT THE DASHBOARD CRACKED APART. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED AND MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001394June 26, 2017
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2007 CHEVROLET SUBURBAN. THE CONTACT NOTICED A FUEL ODOR WHEN THE VEHICLE WAS PARKED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER: BERTOT TIRES LOCATED AT 1209 BEACH LAKE HWY, BEACH LAKE, PA 18405; PHONE NUMBER: (570) 729-0246 WHERE IT WAS DIAGNOSED THAT THE FUEL LINE WAS LEAKING AND THE FUEL SENDING UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 101,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001518June 26, 2017
SERVICE BRAKES
I HAD A RUSTED BRAKE LINE (DRIVER SIDE FRONT) FAIL JUNE 25TH, 2017. THIS TRUCK IS 12 YEARS OLD AND HAS LESS THAN 90,000 MILES. IMMEDIATELY ALL BRAKING WAS LOST AND THE PEDAL PUSHED TO THE FLOOR. REPEATED PRESSING THE BRAKE ONLY PUMPED OUT ALL THE BRAKE FLUID. THIS WAS A SUDDEN AND CATASTROPHIC LOSS OF BRAKING. THE WORST PART IS, BRAKING IS SUPPOSED TO BE SPLIT AND INDEPENDENT BETWEEN FRONT AND REAR BRAKES, SO IF YOU LOSE THE FRONT, THE REAR BRAKES STILL WORK, AND VICE VERSA. WELL I LOST ALL BRAKING, I HAD NO FRONT OR REAR BRAKING! THIS SHOULD BE A CLEAR SAFETY PROBLEM AND A MANDATORY RECALL! I CRASHED INTO THE CAR IN FRONT OF ME, BECAUSE OF COURSE MY EMERGENCY BRAKE DIDN'T WORK EITHER. DESPITE GM'S INSISTENCE THAT SOMEHOW THIS PREMATURE BRAKE LINE FAILURE IS NORMAL AND THE OWNER'S MAINTENANCE PROBLEM, IT SHOULD BE A VERY SIMPLE ISSUE FOR THE NHTSA TO SIMPLY OPEN A SINGLE BRAKE LINE AND TEST TO REALIZE THE AFFECTED VEHICLES DO IN FACT LOSE ALL BRAKING, NOT JUST FRONT OR REAR. I'VE ALREADY COMPLETELY LOST FAITH IN GM TO DO THE RIGHT THING, BUT I'D LIKE TO BELIEVE THE NHTSA WILL STILL DO THE RIGHT THING, AND NOT LET GM OFF WITH A CLEAR SAFETY PROBLEM WITH THEIR BRAKE DESIGN. THIS CRASH WAS PULLING UP TO THE STOPLIGHT IN PRESCOTT, WI, HEADING INTO TOWN ACROSS THE PRESCOTT BRIDGE. I WAS DRIVING MAYBE 30 MPH WHEN I REALIZED I HAD LOST ALL BRAKES.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11001164June 24, 2017
AIR BAGS, UNKNOWN OR OTHER
TAKATA RECALL. DEALER HAS NO REPAIR FOR MY VEHICLE. DASH IS CRACKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000176June 20, 2017
AIR BAGS, UNKNOWN OR OTHER
DASHBOARD CRACKED AROUND THE PASSENGER SIDE AIRBAG AS WELL AS OTHER LOCATIONS ON THE DASH. THE CONCERN IS THAT THE AIRBAG INFLATION WILL BE IMPEDED BY THE CRACKING DASHBOARD. VEHICLE WAS IN MOTION ON A CITY STREET WHEN THE CRACK OCCURRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995878June 19, 2017
UNKNOWN OR OTHER
MY DASHBOARD HAS CRACKED ABOVE THE STEERING WHEEL AND BY THE AIRBAG. UPON GOING ON THE INTERNET, I HAVE SEEN HUNDREDS OF PEOPLE WITH THE SAME CRACKS I HAVE IN THE SAME PLACES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10999990June 19, 2017
UNKNOWN OR OTHER
THE DASH DEVELOPED MINOR CRACKS INITIALLY AND HAS SINCE CRACKED COMPLETELY ON EACH SIDE OF THE PASSENGER COMPARTMENT. I AM CONCERNED THESE SHARP PLASTIC PIECES COULD BECOME AIRBORNE DURING ROUGH ROAD CONDITIONS OR CRASH IMPACT LEADING TO SHRAPNEL LIKE SITUATIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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