Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#10994118June 9, 2017
UNKNOWN OR OTHER
2015 CHEVY SUBURBAN SHAKES UNCONTROLLABLY STARTING AT 50 MPH. PEAK OF SHAKING AT 77 MPH. INCREASED WEIGHT SEEMS TO INCREASE EFFECT SUCH AS FULL TANK VS LOW. VEHICLE IS IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994148June 9, 2017
SERVICE BRAKES, VEHICLE SPEED CONTROL
ON MOTHER'S DAY I WAS DRIVING MY 2010 CHEVY SUBURBAN WITH 92K MILES ON IT. WHEN I WAS LEAVING THE CAR WASH I ACCELERATED ON THE GAS TO GET ONTO HWY 29. AS SOON AS I GOT UNTO HWY 29 A CAR SWITCHED FROM THE LEFT LANE TO CROSS OVER IN FRONT OF MY VEHICLE TO GET ON TO THE ON RAMP FOR HWY 37 EAST. I PRESSED THE BRAKE TO ENSURE I WOULDN'T HIT HIM. HOWEVER, WHEN I PRESSED THE BRAKE THE SUV WAS STILL ACCELERATING. SO I LOOKED DOWN TO SEE IF THE GAS PEDDLE WAS STUCK UNDER THE MAT. IT WASN'T. SO PRESSED THE BRAKE HARDER. THE SUV WAS STILL ACCELERATING. I THEN PUT THE SUV IN NEUTRAL, BUT IS WAS STILL ACCELERATING ALL THE WHILE KEEPING MY FOOT FIRMLY PRESSED ON THE BRAKE. SO I MOVED THE GEAR SHIFT INTO THE MANUAL POSITION. ONCE MOVED INTO THE MANUAL POSITION THE DASH READ M2 WHICH REPRESENTS SECOND GEAR. SO I QUICKLY TOOK MY FOOT OFF THE BRAKE, GAVE IT GAS, QUICKLY SHIFTED BACK INTO NEUTRAL WHILE HITTING THE BRAKE AND THEN INTO DRIVE. THE ENGINE REVVED REAL LOUD AND THEN THE BRAKE STARTING WORKING AGAIN AND ACCELERATOR WAS NORMAL. MY VEHICLE WAS TOWED TO TEAM CHEVROLET IN VALLEJO & A CASE WAS OPENED WITH GM. I HAVE BEEN GETTING THE RUN AROUND WITH BOTH AND MOSTLY RECENTLY WAS TOLD A LIE FROM THE GM REPRESENTATIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994172June 9, 2017
AIR BAGS, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2011 CHEVROLET SUBURBAN 1500. THE CONTACT STATED THAT THE DASHBOARD WHERE THE AIR BAG COMPARTMENT WAS LOCATED WAS FRACTURED IN TWO SEPARATE LOCATIONS. THE CONTACT HAD NOT TAKEN THE VEHICLE TO THE DEALER. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993899June 8, 2017
UNKNOWN OR OTHER
THE DASHBOARD ON MY VEHICLE IS CRACKING. THIS IS A POTENTIAL SAFETY HAZARD BECAUSE IF THE AIRBAGS DEPLOY THE DASH MAY BREAK COMPLETELY AND SHARDS OF PLASTIC MAY HURT MY FAMILY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993900June 8, 2017
AIR BAGS, UNKNOWN OR OTHER
THE DASHBOARD CRACKED WITH NO INCIDENT TO CAUSE IT. THE VEHICLE WAS PARKED AND WAS NOTICED WHEN RETURNING TO THE CAR. THE VEHICLE IS WELL TAKEN CARE OF AND PARKED/PROTECTED WITH SPACES THAT ARE COVERED. THERE ARE TWO CRACKS, ONE EXTENDS FROM UPPER RIGHT CORNER OF THE PASSENGER AIRBAG AND THE OTHER STARTS AND EXTENDS NEAR THE INSTRUMENT PANEL. THIS IS A KNOWN DEFECT ON GM MADE VEHICLES MANUFACTURED BETWEEN 2007-2013. THERE IS NO EVENT THAT CAUSED THIS CRACK AND THE VEHICLE IS PROTECTED FROM EXTREME HEAT AND COLD. NON-ABRASIVE CLEANING PROTECTS ARE ALSO USED ON THE DASH. THIS HAPPENS TO A MAJORITY OF OWNERS OF THESE VEHICLES AND THERE IS EVEN A FACEBOOK GROUP WITH OVER 4000 MEMBERS THAT DOCUMENTS ALL THE PROBLEMS. THIS IS A SAFETY HAZARD BECAUSE IF THE AIRBAG GOES OFF OR A VEHICLE ACCIDENT OCCURS, THEN SMALL PIECES OF PLASTIC CAN EASILY BECOME PROJECTILES. THESE VEHICLES ARE MUCH TO EXPENSIVE TO HAVE THESE PROBLEMS WITH NO MAJOR EVENT TO CAUSE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993933June 8, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
STEERING WHEEL RANDOMLY LOCKS UP WHEN MAKING A TURN FROM STOP OR LOW SPEED AND NUMEROUS ERROR LIGHTS FLASH WITH STABILITRAK TURNING ON AND OFF RANDOMLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994037June 8, 2017
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
I HAVE EXPERIENCED MY RADIO AND STEERING CONTROLS FAIL TO RESPOND TO TOUCH, DISCONNECT FROM PHONE CALLS, MY CRUISE CONTROL HAS STOPPED WORKING ON SEVERAL OCCASIONS AND IS NOW INTERMITTENT. THE VEHICLE'S LANE DEPARTURE ASSIST IS INTERMITTENT AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993754June 7, 2017
STEERING, SUSPENSION, WHEELS
TL* THE CONTACT OWNS A 2006 CHEVROLET SUBURBAN. WHILE MAKING A LEFT TURN, A LOUD CLUNKING NOISE WAS HEARD COMING FROM THE REAR PASSENGER SIDE OF THE VEHICLE. THE CONTACT CALLED THE DEALER, WOOD CHEVROLET AT (814) 344-8250, AND WAS INFORMED THAT THEY NEVER HEARD OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993842June 7, 2017
STRUCTURE:BODY
THE DASHBOARD IS CRACKING AND CAN BE POTENTIALLY DANGEROUS IF THE AIRBAG DEPLOYS. IF THE AIRBAG DEPLOYS THE CRACKED DASH COULD BECOME MULTIPLE PROJECTILE MISSLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993648June 6, 2017
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
VEHICLE GAS GAUGE AND ODOMETER GAUGES CLUSTERS ARE NOT WORKING THIS PUTS US IN DANGER I DID NOT KNOW HOW MUCH GAS I NEED AND HOW FAST I WAS GOING THIS SHOULD BE FIXED BY THE MANUFACTURER BECAUSE IT WAS A CLUSTER DEFECT
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10993358June 6, 2017
ENGINE, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2000 CHEVROLET SUBURBAN. WHILE DRIVING 20 MPH, THE VEHICLE CAUGHT ON FIRE BETWEEN THE ACCELERATOR PEDAL AND ENGINE FIREWALL. THE FIRE DEPARTMENT WAS NOTIFIED AND WAS ABLE TO EXTINGUISH THE FIRE. A FIRE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT SUSTAINED MINOR BLISTERS TO THE BOTTOM OF THE FEET, WHICH DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 232,000.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10992910June 2, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2011 CHEVROLET SUBURBAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992719June 1, 2017
ENGINE
EXHAUST MANIFOLD BOLT HEAD FELL OFF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992758June 1, 2017
ELECTRICAL SYSTEM, VISIBILITY
TL* THE CONTACT OWNS A 2015 CHEVROLET SURBURBAN. WHILE THE VEHICLE WAS STATIONARY, THE AIR CONDITIONING SYSTEM FAILED. THE VEHICLE WAS DIAGNOSED AS HAVING A FAULTY CONDENSOR. THE DEALER WAS CONTACTED AT SUBURBAN CHEVROLET IN EDEN PRARIE, MINNESOTA, BUT THE PART WAS UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CALL WAS FORWARDED TO NHTSA. THE FAILURE MILEAGE WAS 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992392May 31, 2017
STEERING
THIS IS THE 4TH TIME MY SUBURBAN HAS BEEN IN THE SHOP. IT HAS A CRACKING POP WHILE TURNING THE STEERING WHEEL. WHILE THE CHEVROLET DEALER IS PLEASED TO FIX IT, IT KEEPS HAPPENING AGAIN WITHIN 2 OR 3 DAYS OF SHORT DISTANCE DRIVING. ON SOME OF THE ONLINE FORUMS, SOME DEALERS REPLACED THE STEERING RACK COLUMN. SOME DEALERS DO THE ALIGNMENT AND THE PROBLEM TENDS TO REOCCUR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992401May 31, 2017
UNKNOWN OR OTHER
NATIONAL A/C CONDENSER BACKORDER: TODAY MARKS 21 DAYS WITHOUT AN A/C CONDENSER ON MY CAR. I HAVE A SMALL CHILD (15 MONTHS OLD) AND GM HAS NO IDEA WHEN AN A/C CONDENSER WILL BE AVAILABLE. I AM THE 6TH PERSON AT MY LOCAL DEALERSHIP TO NEED ONE, THE 3RD ONE AT A LOCAL AUTOMOTIVE GARAGE. GM SAYS THEY HAVE NOT HEARD OF THIS ISSUE BUT A SMALL GOOGLE SEARCH WILL SHOW THERE IS A VERY LARGE ISSUE ACROSS THE NATION, HENSE THE NATIONAL BACKORDER ON THE PART. I HAVE TRIED CALLING VARIOUS CHEVROLET DEALERSHIP TRYING TO LOCATE THIS PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992444May 31, 2017
UNKNOWN OR OTHER
BOUGHT A USED 2015 SUBURBAN NOTICED A VIBRATION YOU CAN HEAR AND FEEL BETWEEN 40-60 MPH. TRIED TO GET IT FIXED BUT NO ONE KNOWS WHAT IS CAUSING IT ON 4TH VISIT TO GET IT FIXED RIGHT NOW HAVE HAD IT FOR 3 WEEKS TRIED TO GET DEALER TO TAKE IT BACK AND THEY REFUSED AFTER FIXING BRAKE ROTORS. IT IS ALSO HAVING PROBLEMS DOWNSHIFTING. RANDOMLY. WILL DOWNSHIFT WHILE MAINTAINING SPEEDS OF 50-55 MPH TO 38 WITH NO WARNING WILL MAKE GRINDING NOISES AND AM UNABLE TO STEER OR BREAK. AFRAID MY FAMILY IS GOING TO GET REAR ENDED WHILE IT'S HAPPENING. CAN'T ACCELERATE OR DO ANYTHING WHILE IT'S HAPPENING. DO NOT FEEL SAFE DRIVING MY FAMILY IN THIS CAR BUT IT'S WHAT WE HAVE...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992040May 29, 2017
UNKNOWN OR OTHER
MY VEHICLE'S DASH HAS DEVELOPED A CRACK ON TOP OF THE INSTRUMENT PANEL CONSISTENT WITH THE MANY OTHER COMPLAINTS. LEADS TO THE FAILURE OF THE DASH COMPROMISING THE SAFETY OF PASSENGERS SHOULD AIRBAGS DEPLOY. IN AN ACCIDENT, PLASTIC SHARDS ARE MORE LIKELY TO INJURE PASSENGERS. THE VEHICLE IS ALWAYS KEPT IN THE GARAGE. IT IS NOT A COMMUTER VEHICLE USED FOR WORK THAT SITS IN THE SUN ALL DAY LONG. IT IS A VEHICLE USED FOR TRAVELING. WHEN OUTSIDE, WE HAVE A QUALITY SUNSHADE THAT IS USED. I HAVE A TEN YEAR OLD TRUCK AND THE DASH LOOKS PERFECT. IN NO WAY CAN THIS BE EXPECTED TO BE NORMAL AND IT CONCERNS ME THAT OUR SAFETY COULD BE COMPROMISED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992072May 29, 2017
SERVICE BRAKES
BRAKE LINE FAILED WHILE DRIVING, TURNS OUT ALL LINES ARE RUSTED, NEED ALL BRAKE LINES REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992074May 29, 2017
UNKNOWN OR OTHER
I AM THE SECOND OWNER OF A 2008 CHEVROLET SUBURBAN FOR THE PAST 3.5 YEARS. THERE WAS A SMALL CRACK THAT STARTED ON THE DRIVER SIDE DASHBOARD WHICH IS NOW A LONG CRACK SINCE IT CONTINUES TO GROW. THERE IS ALSO A CRACK ON THE PASSENGER SIDE ABOVE THE AIRBAG. THESE CRACKS WERE NOT CREATED BY CONTACT WITH ANOTHER OBJECT, ACCIDENT, ITEMS LAID ON TOP OF THE DASH, OR VANDALISM. I FEAR THAT IF AIRBAGS ARE DEPLOYED, THE DASH WILL BREAK APART AND PIECES OF PLASTIC WILL BE PROJECTED TOWARDS THE PASSENGERS CAUSING GREAT BODILY HARM OR DEATH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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