Chevrolet Impala Complaints

10,446 consumer complaints on file.

#10360674October 15, 2010
STEERING
CHEVROLET IMPALA 2003 AFTER RUNNING OVER A POTHOLE FEB. 2009, A CLICKING SOUND WAS IMMEDIATELY OBSERVED WITH EACH REVOLUTION OF THE WHEEL. TOOK IT TO A PEP BOYS FOR INSPECTION. THEY SAID THEY DIDN'T SEE ANYTHING WRONG AFTER VISUAL AND DRIVE INSPECTION. STILL CONTINUED TO HEAR CLICKING SOUND. ON OCT. 6, WHILE BACKING OUT OF PARKING SPACE AND TURNING WHEEL TO LEFT, A LOUD SCRAPING SOUND WAS MADE. STOPPED CAR, GOT OUT TO INSPECT WHETHER OR NOT ANYTHING WAS ON GROUND, ETC. NOTHING WAS THERE. SOUND CONTINUED UNTIL CHANGING GEAR TO DRIVE. OCT. 12, 2010 TURNED WHEEL TOWARDS LEFT WHILE IN DRIVE AND A VERY LOUD CLICKING- THEN BUMPING NOISE WAS MADE. IT SOUNDED LIKE THE WHEEL WAS GOING TO BREAK OR SOMETHING IF I CONTINUED TURNING. I WAS SIX BLOCKS FROM HOME, SO DROVE SLOWLY AND VERY SLOWLY FOR THE NEXT 2 LEFT TURNS IN WHICH ON THE 2ND LEFT TURN THE BUMPING SOUND HAPPENED AGAIN. IT HAS FRIGHTENED ME SO THAT I AM PETRIFIED TO DRIVE MY CAR. PLAN TO TAKE TO A MECHANIC BUT WITH ASSISTANCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360440October 14, 2010
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
I HAVE A 2004 CHEVY IMPALA, THE SPEEDOMETER IS RUNNING 40 MILES OVER WHAT THE CAR IS REALLY MOVING. I WAS ALMOST REAR ENDED BECAUSE I WAS NOT GOING FAST ENOUGH ON THE FREEWAY. SOMETHING IS FAULTY IN THE DASH BOARD. I AM NOT SURE IF THERE IS A RECALL ON THIS FOR GM CARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360447October 14, 2010
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
2002 CHEVY IMPALA. BOUGHT NEW. THE SPEEDOMETER AND THE FUEL GAGE STARTED TO ACT ERRATICALLY TWO YEARS AGO. THE SPEEDOMETER FAILED COMPLETELY LAST YEAR. IT SHOWS INFINITE SPEED FOR EXAMPLE WHILE IDLING. NO WAY TO KNOW HOW FAST THE CAR IS GOING. THOUSANDS OF PEOPLE REPORTING THE SAME PROBLEM ON VARIOUS INTERNET BLOGS. THE PROBLEM EXISTS ON ALL IMPALA MODELS, STARTING WITH 2001 AND UNTIL PRESENT. SOME OTHER GM CARS HAVE A SIMILAR PROBLEM. GM DOES NOT CARE. DEALERS CHARGE UP TO $900 TO REPLACE AN INSTRUMENT CLUSTER, AND SOMETIMES A SPEED SENSORS. MANY TIMES THEY ARE GUESSING THE PROBLEM AND OVERCHARGE CUSTOMERS FOR TRAIL AND ERROR DIAGNOSTIC. THE ISSUE IS A SAFETY ISSUE. PEOPLE ARE GETTING SPEEDING TICKETS FOR NO FAULT OF THEIR OWN. CAR CAN OVERTURN ON SHARP TURNS. THE DRIVER HAS ONLY HIS GUT FEELING TO GUESS HOW FAST HE IS GOING. HE CAN BE TO SLOW ON A HIGHWAY AND POSE RISK TO OTHER DRIVERS. GM IS NOT CONCERNED AND WON'T FIX THIS PROBLEM, UNLESS A RECALL IS FORCED ON IT. PLEASE SAFEGUARD THE LIVES OF DRIVERS AND FORCE GM TO DO WHAT IS FAIR AND JUST. THEY SOLD A DEFECTIVE PRODUCT AND SHOULD FIX THE PROBLEM IMMEDIATELY. THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360589October 14, 2010
ELECTRICAL SYSTEM
MY IMPALA IS HAVING SEVERAL SAFETY ISSUES WHICH I HAVE NOTICED IS A COMMON OCCURRENCE IN THESE VEHICLES. I HAVE ALSO NOTICED GM HAS NOT RECALLED THESE ISSUES. FIRST SAFETY ISSUE IS IN THE INSTRUMENT CLUSTER PANEL IN WHICH THERE ARE FAULTY STEPPER MOTORS THAT CAUSE MY GAS GAUGE, TEMPERATURE GAUGE AND SPEEDOMETER TO NOT FUNCTION AT ALL. NOT KNOWING HOW MUCH GAS YOU HAVE, HOW FAST YOU ARE GOING, OR WHAT TEMPERATURE YOUR CAR IS. THESE ARE SERIOUS SAFETY ISSUES TO ANY DRIVER. SECOND ISSUE, MY PASS LOCK SECURITY SYSTEM IS MALFUNCTIONING. THE SECURITY LIGHT STAYS ON AND CAUSES MY CAR TO NOT START, LEAVING ME AND MY INFANT SON STRANDED FOR UP TO THIRTY MINUTES UNTIL IT DECIDES TO START. SHAME ON GM FOR NOT RESOLVING THESE ISSUES IN ALL THEIR MODELS. WHEN WILL THERE BE RECALLS FOR THESE OBVIOUS SAFETY ISSUES?! THIS IS THE LAST GM CAR I BUY! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360203October 13, 2010
POWER TRAIN, ELECTRICAL SYSTEM
I HAVE A IMPALA LT THAT SUDDENLY STARTED LOCKING IN PARK NOT ALLOWING ME TO SHIFT TO OTHER GEARS. APPARENTLY THERE IS SOME SOLENOID THAT RUNS FROM THE SHIFTER TO THE BRAKE PEDAL WHICH RELEASED THE BUTTON ON THE STICK SHIFT. I HAVE TO TAKE IT IN YET TO CONFIRM THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360290October 13, 2010
ELECTRICAL SYSTEM
MY CAR WON'T START. THE "SECURITY" LIGHT SOMETIMES FLASHES OR REMAINS STEADY, IN EITHER EVENT, MY CAR WON'T START. IT HAPPENS AT LEAST 2 TIMES A DAY. THE MOST RECENT TIME WAS MOMENTS AGO WHEN I TRIED TO START THE CAR. NOW, I CAN'T CONTINUE WITH MY WORK DAY BECAUSE IT WON'T START. I HAVE HAD TO MISS WORK AS WELL AS OTHER IMPORTANT APPOINTMENTS BECAUSE OF THIS. I HAVE BEEN RESEARCHING THIS PROBLEM TO SEE IF OTHER CHEVY OWNERS HAVE HAD OR ARE CURRENTLY EXPERIENCING THE SAME PROBLEM, AND THERE ARE MANY MANY OTHERS WHO SHARED THERE EXPERIENCES ON TOPIX.COM AND CARCOMPLAINTS.COM. I THINK THIS IS ABSOLUTELY RIDICULOUS. WHAT IF IT WAS A LIFE OR DEATH SITUATION???? IN ADDITION, WINTER IS FAST APPROACHING, AND ARE WE SUPPOSED TO BE STRANDED OUTSIDE IN BELOW ZERO TEMPERATURES??? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360359October 13, 2010
ELECTRICAL SYSTEM
THE SPEEDOMETER OF MY 2004 CHEVY IMPALA GOES OUT. WHILE DRIVING DOWN THE ROAD IT WILL START CLIMBING EVEN THOUGH MY SPEED HAS NOT CHANGED. I MAY BE GOING 40 MPH BUT THE SPEEDOMETER READS 120 MPH! THE GAS GAUGE WILL ALSO READ WRONG AND MY TEMP GAUGE JUST PLAIN DOESN'T WORK. THIS HAS BEEN GOING ON FOR OVER 2 YEARS NOW. GM SAYS IT'S NOT A RECALL ISSUE. IT CAN BE CORRECTED FOR AWHILE IF WE DISCONNECT AND RECONNECT THE BATTERY, BUT THE FIX IS SHORT LIVED. WE HAVE NOT YET HAD IT REPAIRED, THE COST IS OVER $400. WE PLAN ON HAVING IT FIXED SOON. I CONSTANTLY FEEL UNSAFE DRIVING THIS CAR WHEN THE SPEEDOMETER MALFUNCTIONS. I FEEL GM SHOULD BE RESPONSIBLE FOR THE COST OF REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360115October 12, 2010
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE SECURITY SYSTEM ON THE VEHICLE WOULD LOCK UP AND THE VEHICLE WOULD NOT START AS A RESULT. THE FAILURE OCCURRED AT LEAST ONCE EVERY WEEK AT ANY TIME. THE CONTACT WOULD HAVE TO WAIT AND KEEP ATTEMPTING TO START THE VEHICLE; EVENTUALLY, IT WOULD START. THE BATTERY, ALTERNATOR AND STARTER WERE REPLACED BUT THE FAILURE CONTINUED TO OCCUR. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE WIRING SYSTEM NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER HAD NOT BEEN NOTIFIED. THE CURRENT MILEAGE WAS APPROXIMATELY 127,000. THE FAILURE MILEAGE WAS APPROXIMATELY 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360024October 11, 2010
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
THE PASS LOCK SYSTEM WILL NOT ALLOW MY WIFE'S CAR TO CRANK AT TIMES. YOU HAVE TO LEAVE THE KEY IN THE IGNITION FOR 10 MINS BEFORE THE CAR WILL START. THIS HAS HAPPEN WHEN MY WIFE AND MY TWIN GIRLS WERE IN A BAD PLACE AND HAD TO LOCK THE DOORS AND JUST SIT IN 90 DEG WEATHER CHEVY DEALER HAS NO ANSWERS. THIS IS A SAFETY PROBLEM WHAT HAS TO HAPPEN BEFORE THEY ARE MADE TO FIX IT SOMEONE HAS TO BE KILLED OR RAPED BECAUSE THE CAR WON'T CRANK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10359619October 8, 2010
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2009 CHEVY IMPALA. THE CONTACT WAS DRIVING 20 MPH AROUND A CURVE WHEN THE STEERING WHEEL BEGAN TO SHAKE AND THE FRONT BRAKES OVERHEATED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. THE DEALER REFUSED TO INSPECT THE VEHICLE AND REFERRED THE CONTACT TO THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED AND ADVISED THAT THEY HAD NOT RECEIVED ANY SIMILAR COMPLAINTS AND PROVIDED NO FURTHER ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 11,000. UPDATED 01/06/11 *BF THE CONSUMER STATED AFTER THE BRAKES COOLED DOWN THE SHAKING OF THE STEERING WHEEL DID STOP. UPDATED 01/24/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10359648October 8, 2010
SERVICE BRAKES, HYDRAULIC
BRAKES BEGAN PULSATING RAPIDLY WHILE GOING DOWN STEEP DECLINE. THIS RESULTED IN EXTREME DIFFICULTY TO CONTROL CAR. CAR WAS TAKEN TO DEALERSHIP AND ROTORS WERE TURNED DOWN. THE CAR BEGAN DOING THE SAME THING 2 MONTHS LATER. DEALERSHIP SAID THERE WAS NOTHING THEY COULD DO AND HANDED ME PAPERS STATING TO JUST GEAR CAR DOWN WHEN DRIVING DOWN MOUNTAINS. UNFORTUNATELY, THIS DOESN'T CORRECT THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10359527October 7, 2010
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
THE DRIVER SIDE WINDOW REGULATOR BROKE CAUSING THE WINDOW TO DROP SUDDENLY IN THE DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10359568October 7, 2010
STEERING
TL* THE CONTACT OWNS A 2007 CHEVROLET IMPALA. THE CONTACT HAD TAKEN THE VEHICLE TO AN INDEPENDENT MECHANIC FOR ROUTINE REPAIRS WHEN SHE WAS INFORMED THAT THE INTERMEDIATE STEERING SHAFT WAS DEFECTIVE. THE VEHICLE WAS REPAIRED. DUE TO THE DEFECT FOUR TIRES HAD TO BE REPLACED WITH NEW TIRES AND A WHEEL ALIGNMENT PERFORMED. THERE WAS A TECHNICAL SERVICE BULLETIN, NUMBER 01-02- 32-00101 (STEERING); ASSOCIATED WITH NHTSA ITEM NUMBER 618086. THE CONTACT HAD SIGNIFICANT CONCERN OF THE POTENTIAL SAFETY HAZARD. THE FAILURE MILEAGE WAS 38,717.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10359215October 5, 2010
VISIBILITY, LATCHES/LOCKS/LINKAGES, EXTERIOR LIGHTING
TL*THE CONTACT OWNS A 2003 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 40 MPH HE ATTEMPTED TO OPEN THE REAR PASSENGER SIDE WINDOW BUT IT WOULD NOT OPEN. THE FAILURE CONTINUED TO OCCUR INTERMITTENTLY. HE ALSO MENTIONED THAT THE HEADLIGHTS WOULD FLICKER INTERMITTENTLY WHILE DRIVING VARIOUS SPEEDS AND THE DOOR LOCKS WOULD ALSO MALFUNCTION. THE CONTACT COULD ONLY MANUALLY UNLOCK THE DOORS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURES. HE REPLACED THE ALTERNATOR HIMSELF BUT THE FAILURES CONTINUED TO RECUR. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE VCM NEEDED TO BE REPLACED, BUT IT WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 137,000 AND THE CURRENT MILEAGE WAS 157,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10359246October 5, 2010
SUSPENSION:REAR, STRUCTURE:FRAME AND MEMBERS
HAD CLUNK NOISE COMING FROM REAR SUSPENSION WHEN GOING OVER EVEN THE SMALLEST BUMP OR CRACK IN THE ROAD. TOOK BACK TO DEALER AND THEY FOUND THE CROSS MEMBERS OF THE CHASSIS - BOLTS HAD WORKED LOOSE. THEY TIGHTENED THEM. NO MORE NOISE SO FAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10359298October 5, 2010
ELECTRICAL SYSTEM
DO NOT WORRY ABOUT FILLING OUT THIS FORM BECAUSE IT IS A WASTE OF TIME. I FILLED A COMPLAINT ON MARCH 2010 AND STILL NO RESPONSE, I CONTACTED THEM AND THEY TELL ME THAT THE ENGINEER HAS FOUND NO PROBLEMS WITH A 2003 CHEVY IMPALA PASS-LOCK SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10359150October 4, 2010
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
LOW BEAMS ARE NO LONGER OPERABLE ON THE CAR. SEEMS TO BE A RUNNING THEME WITH THE CHEVY IMPALA CARS. 2004 CHEVY IMPALA I HAVE ALREADY SPENT MORE IN REPAIRS THAN TO PURCHASE THE VEHICLE. TRANSMISSION, FRONT DRIVE LINE AND NOW MY PASSLOCK LOCKS ME OUT OF THE CAR- CAR WON'T TURN ON FOR SOMETIMES 3 DAYS. LIGHTS QUIT WORKING ABOUT ONE MONTH AGO I LIVE IN HAWAII AND CAN'T GET MY CAR TO PASS SAFETY INSPECTION TO GET MY STICKER SO I NOW HAVE A CAR WITH 60,000 MILES THAT CAN'T BE DRIVEN ON THE ROAD, CAN'T BE SOLD. IMPALA'S ARE MONEY SUCKING DANGEROUS LEMON VEHICLES. I CAN'T AFFORD TO FIX IT CAN'T SELL IT SO NOW WHAT THE HELL AM I SUPPOSED TO DO WITH THIS CAR???????????? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10358755October 1, 2010
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
TL*THE CONTACT OWNS A 2000 CHEVROLET IMPALA. THE CONTACT STATED THAT THERE WAS A PROBLEM WITH THE BLOWER MOTOR ON THE VEHICLE. THEY THOUGHT IT WAS INITIALLY CAUSED BY THE RESISTOR, BUT THE PROBLEM CONTINUED TO OCCUR; HOWEVER,THE CONTACT NOTICED THAT THERE WAS A PROBLEM WITH THE BLOWER MOTOR. THE DEALER INSPECTED THE VEHICLE AND CONFIRMED THAT THE BLOWER MOTOR CAUSED THE FAILURE TO OCCUR WHICH PREVENTED THE ENGINE FROM COOLING DOWN AND THE DEFROST TO MALFUNCTION. THE CRUISE CONTROL ALSO FAILED TO FUNCTION NORMALLY. THE VIN WAS NOT AVAILABLE AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS 76000 AND THE CURRENT MILEAGE WAS 79000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10358766October 1, 2010
ELECTRICAL SYSTEM
SPEEDOMETER DISPLAYS INCORRECT SPEED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10358310September 29, 2010
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
TL*THE CONTACT OWNS A 2011 CHEVROLET IMPALA. WHILE DRIVING THE VEHICLE AT ANY SPEED, THE CONTACT NOTICED THAT IT WAS DIFFICULT TO SEE THROUGH THE REAR WINDOW DUE TO THE REAR SEAT HEAD RESTS BLOCKING HER VIEW. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS OPERATING TO STANDARDS AND COULD NOT BE REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 11. UPDATED 12/30/10*LJ UPDATED 01/04/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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