Chevrolet Impala Complaints

10,446 consumer complaints on file.

#10363441November 1, 2010
ELECTRICAL SYSTEM
TYPICAL GM SPEEDOMETER PROBLEM. SPEEDOMETER READS APPROXIMATELY 30 MPH FASTER THAN TRUE SPEED. READS 30MPH WHEN SITTING STILL. GM ISSUED A "RECALL" TO SETTLE A CLASS ACTION SUITE FOR THE SAME ISSUE ON ITS TRUCKS AND SUVS, BUT DID NOT ISSUE IT FOR PASSENGER CARS LIKE THE IMPALA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10363462November 1, 2010
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2003 CHEVROLET IMPALA. THE CONTACT STATED THAT WHEN HE TURNED THE VEHICLE OFF, HE WAS UNABLE TO RESTART IT. THE FAILURE OCCURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE COMPUTER CHIP DID NOT RECOGNIZE THE KEY AND THE PASS LOCK SENSOR FAILED. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 98,000 AND THE CURRENT MILEAGE WAS 113,148.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10363618November 1, 2010
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
AT TIMES THE CAB OF THE 2002 CHEVY IMPALA SEEMS TO OVERHEAT AND WHEN YOU TRY TO START IT ALL OF THE WARNING LIGHTS FLASH, INCLUDING HEADLIGHTS, THEN IT WON'T START. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10363308October 29, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
2005 CHEVROLET IMPALA. S10 APPROPRIATE HANDLING- LETTER FROM REGARDING PROBLEMS WITH THE GM DEALERSHIP *TGW THE CONSUMER STATED THE TRANSMISSION WOULD SOMETIMES SHIFT TOO SLOW OR TOO FAST. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSTIC TEST, BUT THEY COULDN'T FIND ANYTHING WRONG. THE CONSUMER THEN TOOK THE VEHICLE TO AAMCO TRANSMISSION AND THEY FOUND THE PROBLEM WITHIN MINUTES. GM INFORMED THE CONSUMER, THEY WOULD ONLY GIVE HIM $1000.00 TOWARD REPLACING THE TRANSMISSION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10362912October 29, 2010
TIRES, TIRES:TREAD/BELT
I PURCHASED A USED 2008 CHEVROLET ON 10/15/2010 AND THE DEALERSHIP PUT A CURRENT INSPECTION CERTIFICATE ON THE VEHICLE. DURING AN UNRELATED VISIT TO MY AUTO MECHANIC HE NOTICED THE TIRES ( FRONT ONLY ) AND STATED THEY WERE NOT GOOD AND IF HE WOULD HAVE INSPECTED THE VEHICLE, HE WOULD HAVE PLACED A "REJECTION STICKER" ON THE M/V. I TOOK THE VEHICLE TO THE DEALERSHIP WHO STATED THEY WERE OK. WENT BACK TO AUTO MECHANIC WHO ADVISED ME TO FILE COMPLAINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10362737October 28, 2010
ELECTRICAL SYSTEM
SPEEDOMETER IS MISS-READING, AT 65MPH I AM READING 140MPH, IT WILL NOT RESET BACK TO ZERO. NOW IT HAS WENT A COMPLETE CIRCLE AND IS READING 3MPH AT 65MPH GM WILL NOT COVER THE COST OF REPLACEMENT. I HAVE NO IDEA HOW FAST OR SLOW I'M GOING IN A CITY IN A SCHOOL ZONE. THIS IS A SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10362584October 27, 2010
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. THE CONTACT WAS DRIVING APPROXIMATELY 40 MPH WHEN THE SPEEDOMETER FAILED. THE SPEEDOMETER WOULD READ INACCURATE SPEEDS TRAVELED AND THE CONTACT WAS UNABLE TO DETERMINE HIS RATE OF SPEED. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO THE DEALER. THE DEALER ADVISED THE CONTACT THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY AND HE WOULD HAVE TO PAY FOR THE REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 78,950 AND THE CURRENT MILEAGE WAS 80,076. UPDATED 01/06/11*LJ THE CONSUMER STATED THE VEHICLE WAS REPAIRED. GM COVERED THE LABOR AND THE CONSUMER PAID FOR AN HOUR OF LABOR. UPDATD 01/24/11*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10362677October 27, 2010
SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:CONTROL MODULE
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED WHEN THE SECURITY WARNING LIGHT WAS ILLUMINATED, THE VEHICLE WOULD NOT START. THE CONTACT STATED THAT IF THE VEHICLE WAS BEING DRIVEN WHILE THE WARNING LIGHT WAS ILLUMINATED, THE VEHICLE WOULD CONTINUE TO DRIVE BUT IF TURNED OFF, THE CONTACT WOULD HAVE TO HAVE TO WAIT THIRTY MINUTES BEFORE BEING ABLE TO RESTART THE VEHICLE. THE DEALER REPLACED THE STARTER TO NO AVAIL AND ADVISED THE CONTACT THAT HE WAS UNABLE TO DETERMINE WHAT WAS CAUSING THE FAILURE. THE VEHICLE WAS NOT FURTHER REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 106,000 AND THE CURRENT MILEAGE WAS 107,000. UPDATED 03/22/11*LJ THE CONSUMER ALSO STATED THE BRAKES NEEDED TO BE REPLACED EVERY OTHER YEAR. THE CONSUMER HAS SINCE TRADED THE VEHICLE. UPDATED 05/06/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10362551October 26, 2010
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
2002 IMPALA IN THE CHECK ENGINE LIGHT BOX THE LOW COOLANT LIGHT AND THE SECURITY LIGHTS ALSO SHOWS AND THE BATTERY LIGHT THEN THE ENGINE DIES IN THE MIDDLE OF TRAFFIC I HAVE SEEN SO MANY AND MORE PEOPLE WITH IMPALAS IN DANGEROUS MOMENTS TALKING OF IT ONLINE COULD YOU PLEASE HAVE CHEVY CORRECT THIS DEADLY MESS GOT THE PROBLEM FIXED THEN IT STARTED BACK I DO HAVE KIDS ACTIVE IN SCHOOL SPORTS NEEDING TRANSPORTATION I CAN NOT DESCRIBE HOW BEING STRANDED IN TRAFFIC MAKES ME FEEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10362197October 25, 2010
SEATS, VISIBILITY
I OWN A 2011 CHEVROLET IMPALA WHICH HAS A SERIOUS TRAFFIC HAZARD INVOLVING THE THREE REAR HEAD RESTS AFFIXED/SEWN - WHICH MAKES THEM NON-ADJUSTABLE. THE PROBLEM IS AGGRAVATED BY THE FACT THAT THE HEAD RESTS ARE HIGHER THAN MOST VEHICLES. THE FIXED POSITION OF THESE HEAD RESTS BLOCK THE DRIVER'S VISION OUT OF ABOUT ONE THIRD OF THE REAR WINDOW. THE MIDDLE HEAD REST IS ESPECIALLY TROUBLESOME. I WROTE GENERAL MOTORS ABOUT THIS APPROXIMATELY 2 WEEKS AGO AND THEY HAVE NOT RESPONDED. THE SALES AND THE SERVICE DEPARTMENTS AT THE DEALERSHIP ARE WELL AWARE OF MY CONCERNS. NHTSA COMPLAINT 10358310 WAS ALSO FILED CONCERNING THIS IDENTICAL PROBLEM, I HAVE 61 YEARS OF DRIVING EXPERIENCE - ALL SIZES/TYPES OF AUTOS. IN MY CONSIDERED OPINION THIS IS A DESIGN FLAW. I HAVE RAISED THE DRIVER'S SEAT TO THE HIGHEST SETTING AND HAVE TRIED ALL POSSIBLE ADJUSTMENTS TO THE INSIDE AND SIDE MIRRORS IN AN ATTEMPT TO SOLVE THIS TO NO AVAIL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10361916October 23, 2010
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
WITH 92,000 MILES ON MY 2005 IMPALA THE TACHOMETER IS WORKING STRANGELY, AND NOW FROZEN AT 6,100 RPMS. I FEAR THE ENTIRE GAUGE PACKAGE WILL FAIL. THE SPEEDOMETER IS STARTING TO SEEM IMPACTED NOW TOO. THE INTERNET IS FULL OF COMPLAINTS ON THIS ISSUE, BUT GM WILL NOT RECALL? PLEASE HELP. WE HAVE OWNED THIS CAR SINCE NEW, AND CARED FOR IT WELL. IT IS IN GREAT SHAPE AND WE LOVE IT. BUT NOW GAUGES? HELP!! THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10362071October 23, 2010
TRACTION CONTROL SYSTEM
WHEN WHEELS ARE TURNED TO THE RIGHT EITHER SLIGHTLY OR ALL THE WAY THE TRACTION CONTROL KICKS IN, LOSS OF POWER AND LOSS OF BRAKES WHEN ABS ALSO KICKS IN. BOUGHT THE 2002 CHEVY IMPALA LS JUST A WEEK AGO. THIS ISSUE STARTED AS VERY INTERMITTENT BUT I CAN RE-CREATE THE ISSUES NOW JUST ABOUT EVERY TIME I DRIVE THE CAR BY TURNING RIGHT FROM A STOP. AT THIS POINT NOTHING HAS BEEN DONE TO FIX THE ISSUE BECAUSE NO ONE KNOWS WHY IT IS HAPPENING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10361700October 22, 2010
SUSPENSION, TRACTION CONTROL SYSTEM
I PURCHASED MY 2008 IMPALA WITH 28K MILES IN MARCH 2009-CERTIFIED USED. I HAD TO REPLACE THE TIRES WITHIN THE FIRST 6 MONTHS OF OWNERSHIP ( I WAS TOLD THAT GM USES CHEAP TIRES. FROM THE OUTSIDE THE TREAD WAS FINE AND IT APPEARED TO BE IN GOOD SHAPE BUT WHEN IT WAS ON THE LIFT THE TOLD ME THEY ALL HAD METAL SHOWING. I PAID THIS CAR OFF AND GAVE IT TO MY SON IN APRIL 2010- HE HAS SINCE CHANGED ALL 4 TIRES BACK TIRES 3 TIMES. WE HAD THEM ROTATED AND ALIGNED TWICE, THAT IS WHEN IT WAS DISCOVERED THAT THE TIRES HAD WORN ON THE INSIDE AGAIN. THERE IS NO WAY TO KNOW UNLESS IT IS ON A LIFT. MY SON TOOK THE IMPALA TO THE DEALER SERVICE YESTERDAY AND PURCHASED HIS 2 TIRES- IT WAS AGREED BY SERVICE MANAGER THAT IF WE TOOK THE CAR THERE AND BOUGHT TIRES FROM UNIVERSAL THAT HE WOULD PUT THEM ON, DO AN ALIGNMENT AND MOST IMPORTANT INSTALL THE CAMBER BOLT KIT AT NO EXTRA CHARGE. THIS WAS ALSO TOLD TO CHEVY BY (THE SERVICE MANAGER) WHEN THEY CALLED HIM. I DIDN'T GO WITH MY SON TO PICK UP THE CAR- I DID HOWEVER PAY THE $350 WHICH WAS THE PRICE AGREED IMAGINE MY COMPLETE ANGER WHEN I FOUND OUT LAST NIGHT THE CAMBER BOLT KIT WAS NOT INSTALLED AND ALL THAT WAS DONE 2 NEW TIRES AND AN ALIGNMENT! I COULD HAVE DONE THAT DOWN THE STREET FOR LESS MONEY. I EXPECT GM TO DO A RECALL AND FIX THIS SUSPENSION ISSUES- WE HAVE REPLACED TIRES 3 TIMES IN THE LAST 6 MONTHS AND ALIGNED 2 TIMES. WHAT KIND OF NONSENSE IS IT TO TELL MY SON HE DOESN'T NEED THE KIT? AFTER SO MANY COMPLAINTS OF THE SAME ISSUE\GM ISSUED A TSB #08032 FOR POLICE IMPALAS THAT ARE ON THE SAME PLATFORM AND SUSPENSION, BUT NEVER EXTENDED THAT TO THE PUBLIC. SEEMS TO ME THAT THE REAR SUSPENSION HAS AN SEVERE DEFECT THAT CAN CAUSE TIRE BLOWOUT WITHOUT WARNING. NO TIRES SHOULD WEAR LIKE THAT WITH LESS THAN 17,000 MILES WITHOUT A REAR SUSPENSION AND ALIGNMENT PROBLEM THAT NEEDS TO BE RECALLED FOR REPAIR AND REPLACEMENT OF THE PARTS AND TIRES. DOES SOMEONE HAVE TO DIE DUE A DEFECT ON THE CAR ITSELF? THIS HAS TO BE FIXED FOR EVERYONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10361432October 20, 2010
STEERING
I AM HEARING NOISES COMING FROM MY STEERING GEAR AS I MAKE TURNS. THE DEALER TOLD ME MY RACK AND PINION SYSTEM IS GOING OUT. THIS FAILURE CAN LEAD TO THE LOSS OF THE ABILITY TO STEER OR THE STEERING WHEEL LOCKING UP. RESEARCH INDICATES THIS HAS BEEN A PROBLEM WITH CHEVROLET MODELS SINCE 2000. NO CORRECTIVE ACTION HAS TAKEN PLACE YET. I AM SURE THERE ARE INJURIES AND DEATHS RELATED TO THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10361294October 19, 2010
ELECTRICAL SYSTEM
THE SPEEDOMETER,GAS GAUGE, TEMPERATURE GAUGE HAVE QUIT WORKING IN OUR 2004 CHEVY IMPALA. THE TURN SIGNALS WORK WHEN THEY WANT TOO. THE HEAT PANEL CONTROLLER ONLY WORKS ON ONE SIDE. ON OCCASION THE SECURITY LIGHT COMES ON AND THE CAR WON'T START. THE REAR DEFOGGER DOESN'T WORK. LIGHTS ON THE RADIO ONLY WORK WHEN THEY WANT TOO. EVERY SO OFTEN THE TRANSMISSION SLIPS. I WENT ON ANOTHER SIGHT AND SAW THERE ARE OVER 100 COMPLAINTS FOR THESE SAME PROBLEMS, WE HAVE BEEN DEALING WITH THEM FOR ATLEAST 2 YEARS, GM DOESN'T WANT TO HELP OUT WITH ANY OF THESE PROBLEMS.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360821October 17, 2010
SERVICE BRAKES, HYDRAULIC
WE PURCHASED A USED 2006 CHEVY IMPALA IN 2008 WITH 21,000 MILES AND NOW WE HAVE JUST OVER 55,000. AFTER MORE USE IN DOWN HILL DRIVING ABOUT A FEW MONTHS OF OWNING THIS CAR AND USING MORE BRAKE THE STEERING WHEEL WILL WOBBLE FROM THE FRONT ROTOR(S) WARPING. I TALKED TO A CHEVY DEALER SERVICE MAN AND HE SAID THAT CHEVROLET MADE THEM OUT OF SOFTER METAL AND THAT IS NORMAL, THEY SHOULD STRAIGHTEN OUT AND WORK PROPERLY. YEA RIGHT. I SHOULD OF HAD HIM DRIVE IT DOWN HILL AT 75 MPH AND SEE IF HE CRAPS HIS PANTS. A YEAR AGO I HAD THE ROTORS RESURFACED AND THAT CURED THE PROBLEM TILL NOW 09/01/2010 AND THE PROBLEM STARTS AGAIN. I THINK THE ROTORS ARE MADE FROM SOFT METAL AND IS A MANUFACTURE DEFECT. I WOULD TAKE THAT TO THE BANK. UPON INSPECTION OF THE ROTORS THE RIGHT FRONT HAD SOME DIFFERENT COLORING FROM THE HEAT AND WARPAGE I THINK. I HAVE BEEN MY OWN MECHANIC SINCE I WAS A TEENAGER. I AM NOW IN MY 50'S AND IT SEEMS THE METAL IS TOO SOFT. NOW JUST GET CHEVROLET TO ADMIT THE ERROR AND REPLACE THEM WITH GOOD ROTORS BY THE STANDARDS OF SAFETY NOT CHEVROLETS IDEA OF A BANDAIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360826October 17, 2010
ENGINE AND ENGINE COOLING:ENGINE, ENGINE AND ENGINE COOLING:COOLING SYSTEM
I HAVE A 2005 CHEVY IMPALA. THE TEMPERATURE LIGHT KEEPS COMING ON. I HAVE TOOK IT TO GET FIXED AND THEY HAVE BLEED THE RADIATOR AND IT STILL KEEPS COMING ON. IT MAKES YOU THINK THE CAR IS RUNNING HOT. IT ALSO STARTS SWITCHING GEARS HARD WHEN IT GETS LIKE THIS. IT HAS BEEN FROM THE START HARD TO GET IN REVERSE, IF PARKED ON A HILL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360697October 15, 2010
SERVICE BRAKES, HYDRAULIC
DRIVING A RENTED CHEVY IMPALA WITH 7,000 MILES ON THE ODOMETER IN RENO, NV, I WAS ON A MODERATE DOWNWARD SLOPE AT 65 MILES AN HOUR WHEN I USED THE BRAKES TO SLOW THE CAR. THERE WAS AN IMMEDIATE SHAKING IN THE FRONT END AND STEERING WHEEL, ENOUGH TO BELIEVE THAT I HAD A FLAT IN A FRONT TIRE, OR HAD SOME OTHER SUBSTANTIAL MECHANICAL PROBLEM. RELEASING THE BRAKES, THE SHAKING STOPPED. THIS SHAKING OCCURRED SEVERAL MORE TIMES ON THE HILL AS I SLOWED THE CAR. I IMMEDIATELY RETURNED THE CAR TO THE RENTAL COMPANY AND REPORTED THE PROBLEM. I WAS TOLD THAT THIS COMMONLY OCCURS WITH IMPALAS AND WAS DUE TO THE POOR BRAKES INSTALLED ON THE CAR. THE SHAKING WAS SEVERE ENOUGH TO, IN MY OPINION, CAUSE DRIVERS TO LOSE CONTROL OF THE CAR IN A SITUATION WHERE THEY WERE REQUIRED TO BRAKE AND MANEUVER SIMULTANEOUSLY. I WON'T BE RENTING ANY MORE IMPALAS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360624October 15, 2010
ELECTRICAL SYSTEM:WIRING
TL* THE CONTACT OWNS A 2005 CHEVROLET IMPALA. THE CONTACT STATED THAT THE WIRING TO THE HEATER SYSTEM THAT SUPPLIED POWER TO THE BLOWER MOTOR MELTED AND CAUGHT FIRE INSIDE THE INSTRUMENT PANEL. THE HEATER SYSTEM FAILED AS A RESULT OF THE FIRE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE WIRING WAS REPLACED. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT THEY COULD OFFER NO ASSISTANCE. THE CURRENT AND FAILURE MILEAGE WAS 108,284.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10360868October 15, 2010
ELECTRONIC STABILITY CONTROL (ESC)
2008 CHEVY IMPALA LT. CONSUMER STATES POSSIBLE SYSTEM FLAW WITH ELECTRONIC STABILITY CONTROL SYSTEM *TGW THE CONSUMER STATED WHILE DRIVING AT 55 MPH ANOTHER VEHICLE WHO WAS TRAVELING ON HIS LEFT CROSSED INTO HIS LANE WITH NO SIGNAL AND FORCED THE CONSUMER TO MAKE A SHARP RIGHT AND THEN A SHARP LEFT TO AVOID AN ACCIDENT. AS HE MADE THE SHARP LEFT, HIS VEHICLE WENT COMPLETELY OUT OF CONTROL AND SENT HIM INTO A 360 DEGREE SLIDING SPIN ACROSS THE HIGHWAY. THE END RESULT WAS THE ENGINE COMPLETELY SHUTTING DOWN. THE CONSUMER DIDN'T BELIEVE THAT THE VEHICLE SHOULD HAVE WENT OUT OF CONTROL AT THAT SPEED ON VERY DRY CONDITIONS WITH OR WITHOUT THE ELECTRONIC STABILITY CONTROL SYSTEM. UPON RESEARCH, THE CONSUMER DISCOVERED THE PURPOSE OF THE ESC WAS TO MAINTAIN STABILITY IN THOSE TYPE OF SITUATIONS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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