Cadillac ATS Complaints

388 consumer complaints on file.

#11528735June 25, 2023
POWER TRAIN
Unexpected shutter of vehicle, loss of power, unpredictable forward motion, erratic movement, delayed acceleration.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528452June 23, 2023
AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE, AIR BAGS:SRS MALFUNCTION WARNING LAMP/LIGHT
The contact owns a 2018 Cadillac ATS. The contact stated that while the front passenger’s side seat was occupied, the air bag (SRS) restraint system warning light illuminated. The vehicle was taken to the local dealer where it was diagnosed that the presence module needed to be replaced. The vehicle was repaired but the failure recurred. The manufacturer was contacted but provided no additional assistance. The failure mileage was approximately 19,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524138May 27, 2023
POWER TRAIN, SUSPENSION, WHEELS
My ball joints on both sides were completely gone, my struts have given out repaired all at the same time, because of those things going out it completely ruined my tires to where they squeak down the road. Both differentials are leaking and my transmission shutters, I also had to replace my water pump that was leaking cooling everywhere
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523488May 23, 2023
POWER TRAIN, SUSPENSION
Differential keeps going out
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519173April 26, 2023
POWER TRAIN
My rear differential completely stopped on the freeway, not moving and saying over 100 mph and my car was barely rolling I am extremely lucky that I did not get rear ended because I was very close to that happening, a few cars had swerved to not crash. Luckily I was able to push my car to the exit and get off of the freeway to wait for the flatbed to pick me up. It is available to be inspected it’s just parked until I can get it fixed, the part is $1800 and I have not been able to afford it. I had a mechanic come and look at it and I was told what part it is. There was absolutely no warning lights for this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516904April 13, 2023
UNKNOWN OR OTHER
It appears that the transmission shift cable detached while I was driving the vehicle. I went to stop the vehicle and put it in park and the vehicle kept rolling. I had to press the parking break to keep the vehicle from moving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515821April 6, 2023
POWER TRAIN
Rear differential is a main issue with the 2013 Cadillac ATS I have read many complains I’m not understanding why there has yet to be a recall on the year an model there was a recall on the 2014 cts. But for the 2013 Ats the dealership said there was poor welding which caused leaks and that should have been and automatic recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515451April 4, 2023
SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY
The contact owns a 2018 Cadillac ATS. The contact stated while driving 35 MPH, there was an abnormal sound coming from the rear of the vehicle. The vehicle was taken to an independent mechanic and axles, gaskets, and seals were replaced; however, the failure reoccurred. The vehicle was taken to the dealer to be diagnosed, and the dealer stated that the rear-end needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but provided no assistance. The failure mileage was 59,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511593March 13, 2023
VISIBILITY/WIPER
My back glass on my 2016 Cadillac ATS shattered on 3-10-2023. It looks like it got hot from the defroster lines as it shattered every inch of the back glass and separated from the seals. I contacted Cadillac and they started Case #9-9552142107. I had the car inspected at my dealership on 3-11-23. They filled out the report on this case number to support the findings of a current recall already in place. Recall date 2015-09-03 Recall no.15V558000 General Motors LLC (GM) is recalling certain model year 2013-2016 Cadillac ATS sedan vehicles manufactured April 23, 2012, to September 2, 2015. In the affected vehicles, the coil antenna module that powers the rear defogger system may generate excessive heat due to excessive cycling or continuous operation. When I contacted Cadillac they said I needed to contact NHTSA with the info to have my car put on the recall
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510177March 4, 2023
EXTERIOR LIGHTING, VISIBILITY/WIPER, UNKNOWN OR OTHER
My headlight bulbs have been replaced and checked 2x by the used auto superstore which I will not name at this time ! and by the manufacturer (dealer) but once it’s dark out and the automatic brights come on and either both or one side goes completely out only to come back on sometimes or not at all which is very dangerous especially at night !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509195February 26, 2023
EXTERIOR LIGHTING:HEADLIGHTS
5am, 2/9/23, it's dark and I'm driving 90 minutes to Portland Airport. ~10 cars that came up behind with what seemed to me to have their bright lights on high beam. Approximately 7 vehicles of these were: ALL Ford F-150 (newish) pickups. Bright lights shining in rear view mirrors is a visibility hazard at night. It seems very unusual that 3/4 of the "high beam" vehicles behind me, were Ford F-150 pickups. (the others were: 1 that did have high beams, 1 with after-market blue lights that were extra bright, one with incorrectly adjusted head light angle).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504832February 1, 2023
POWER TRAIN
2018 cadillac ats (most of the cadillac vehicles reported same issue). The transmission fluid is wrong fluid by manufacturer and driving at regular speed all of a sudden it starts shuddering and loses power or slows down at freeway speeds or any local roads. took the car for inspection to a local dealer and they said it is the transmission fluid which has to be upgraded and charged me hundreds of dollars. But how it is not recalled by GM since they sold the cars with wrong transmission fluid which is causing these issues?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503162January 23, 2023
POWER TRAIN
The contact owns a 2013 Cadillac ATS. The contact stated while attempting to reverse, the gear shifter was stuck in park(P), while the instrument panel indicated that the vehicle was in neutral(N). There was no warning light illuminated. The vehicle was towed to the residence. The dealer was notified of the failure and informed the contact that there was a recall related to the failure. The vehicle was then towed to the dealer who diagnosed that the failure was related to NHTSA Campaign Number: 14V338000 (Power Train) however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and confirmed that the VIN was not included in the recall. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498422December 21, 2022
STEERING
The contact owns a 2015 Cadillac ATS. The contact stated while driving 70 MPH, there was a clicking sound coming from the vehicle. The brake pedal was depressed to the floorboard; however, the vehicle failed to stop as needed. The contact activated the parking brake, and the vehicle was able to stop. The vehicle was towed to the residence. An independent mechanic diagnosed the vehicle and stated that the brake pedal assembly and the rod bearings needed to be replaced. The vehicle was not repaired. The dealer was contacted and stated that the vehicle needed to be diagnosed be being repaired. The manufacturer was made aware of the failure and the contact was informed that the VIN was not included in NHTSA Campaign Number: 16V203000 (Steering). The failure mileage was 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496103December 5, 2022
STEERING
The contact owns a 2015 Cadillac ATS. The contact stated while driving 30-40 MPH, the power steering warning light illuminated, and the vehicle lost power steering functionality. The contact decelerated and pulled into the driveway of a business. However, the contact was able to park on the side of the driveway. The vehicle was towed to an independent mechanic where it was diagnosed that the steering gear motor bolts were fractured. Additionally, the independent mechanic diagnosed that the failure was associated with GM Campaign Number: N202301950 (Loss of Power Assist, Steering-Gear Motor Bolts Broken). The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle could not be repaired under the recall as the VIN was not included. The failure mileage was approximately 49,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495696December 1, 2022
EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
Cur screen shows spider webbing can't see rear view camera when backing out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486645September 27, 2022
STEERING
Power Steering locks up when trying to turn under 20 mph. Have found other safety recalls through GM for the same issue on the 2014 ATS and have contacted a dealer but they have stated it is not for my VIN #. Has happened multiple times before and the local dealer said nothing could be done because they could not duplicate. I had called another GM dealer and they sent me a safety recall bulletin pertaining to the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482775September 3, 2022
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: WARNINGS
unknown
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481483August 27, 2022
AIR BAGS, SEAT BELTS, STEERING
The car just blew out the airbags and the steering locked up
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480821August 23, 2022
ELECTRICAL SYSTEM
CUE screen cracked and is unresponsive and now handsfree safety options don't work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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