Cadillac ATS Complaints

388 consumer complaints on file.

#11577647March 15, 2024
AIR BAGS, AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576479March 10, 2024
UNKNOWN OR OTHER
My Cadillac Cue screen is frozen and cracking, and apply play and GPS are no longer visible on the screen when driving. Instead, I would have to look down at my phone while I’m driving to use the gps.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576315March 8, 2024
UNKNOWN OR OTHER
Hi, the cue screen is cracked which makes it no longer handsfree. It cracked in July of 2023 and it's a 2018, purchased in October 2017, the dealer will not fix it, I don't have $1500 to replace it with a one year warranty and it could happen again. I am not eligible for the class action suit which stopped with cars up to 2017. Please advise since this is an extreme hazard since the screen cracks and if driving using navigation it can cause an accident !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575648March 5, 2024
ENGINE, POWER TRAIN
My engine RPM would randomly lock to 4000 rpms while driving, i could rev the car or apply the brakes but it will sit their until it decides to respond. This has happened a few times and mostly down hill and flats. Difficult to replicate. Cooling system has been a plague at around 80k miles i've had to replace a clamp at the back near the water outlet flange which i was quoted $2000 for just the labor alone as the engine would need to be removed.And the water pump failed at around 82000 miles. Also plagued with P06DE "Engine Oil Pressure Control Circuit Stuck On" error code a few times now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575697March 5, 2024
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
Transmission drags. When stopping the car jerks bad and sometimes proceeds to accelerate. When at a stop auto start has a hard jerk I reported this problem to Cadillac dealership when I first got the car. They claim they couldn't find an issue. The touch pad goes out frequently.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570484February 7, 2024
FUEL/PROPULSION SYSTEM, POWER TRAIN, STEERING
What are the cooling hoses that carry coolant from the engine to the radiator busted not once but twice. It has many electrical problems even when cleared with an OBD2 sensor they will still come on. The power steering is completely off and malfunctions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566405January 19, 2024
AIR BAGS, ENGINE, ELECTRICAL SYSTEM
My air bag light randomly appeared and has been on for at about year now the dealership wants me to pay a ridiculous amount of money for all of these safety hazards including to fix my “airbag sensor” when I have never used the airbags. I am the one and only owner of the car which I purchased directly from the Ed Morse bayview Cadillac dealership. Faulty airbags and or sensors are a huge safety hazard. I need to know my airbags are working correctly as well as the sensors not only for my safety but as well as my child. My car has recently been diagnosed with serious transmission problems which include a vibration at 50 mph shuddering erratically and frequently to the point it is scary to drive. the transmission going out could cause me to get into an accident or be stuck in the road and put into danger which is another safety hazard. Lastly, The electric CUE screen is supposed to be used for safety for many reasons which include hands-free directions when you are lost and can use gps without having to use your phone while driving. You need the CUE screen to be able to access the radio for alerts and warnings. You need the CUE screen to able to use your phone hands-free to prevent accidents. The CUE screen is defective. The screens they use cannot withstand the heat and they sell you the car knowing the screens don’t last and will crack and no longer have the touch screen ability to control or use any of the features for our safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557178November 28, 2023
POWER TRAIN
The contact owns a 2018 Cadillac ATS. The contact stated while driving at undisclosed speeds, there was an abnormal growling sound coming from the vehicle. The contact looked underneath the vehicle, checked the tires, and checked the inside of the vehicle but found no failure. The contact continued to drive the vehicle and heard an abnormal winding or rubber sound. There were no warning lights illuminated. The vehicle was towed to the local dealer, where it was diagnosed and determined that the differential needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 84,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555187November 15, 2023
POWER TRAIN
Took it in 2 weeks ago for an oil changed and they replaced a camshaft solenoid saying that was causing my issues. I had to take it back yesterday and now they're telling me it's a torque converter or a transmission and it's going to cost me $3,500. After reviewing I think have GM has a lot of issues with this component . GM was aware of the situation and never fixed it. As I read through the technical Bulletin due to the cost so they have the consumers pick up the cost.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553825November 6, 2023
AIR BAGS, ELECTRICAL SYSTEM
My airbag is defective and other vin numbers on my make and model and year were recalled and mine hasn’t and doesn’t work. Light still remains on. I have low mileage on my car too. Please do a recall on my airbag for my vin. I also have replaced my Cue system twice already . My model vin hasn’t been recalled for that either. I should be reimbursed for having to keep on replacing it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553393November 3, 2023
STEERING
Reporting a case for GM recall N182161890. I bought my vehicle in 2022. I was informed that my car had all the recalls completed on that vehicle. My vehicle had exactly what this recall was for happen to it on 10/20/23. After contacting Cadillac, they informed me that this recall was never completed on my vehicle. Cadillac then told me that this recall was expired so it can no longer be completed. They said that the recall expired on 11/30/2020. I was under the impression that recalls do not expire, especially ones that can cause lose of power steering and could lead to collision or injury. Cadillac told me it expired because it was a "Customer Satisfaction Program" recall and not a "Product Safety" recall. I'm confused on how the lose of steering is not a product safety issue. Cadillac is unwilling to fix the recall at this time, even though they have confirmed it had never been completed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551989October 26, 2023
UNKNOWN OR OTHER
Greetings! I hope this message finds you in great health and spirits. I am experiencing an issue with the transmission linkage cable on my 2013 Cadillac ATS Luxury. There was a product safety recall issued in 2014 - recall bulletin 14179A. I purchased this vehicle in January 2015. I took it to a local Cadillac dealership and they found that I need a new cable. They stated the issue was repaired in 2014, before I owned the vehicle, and they have refused to fix the issue at no cost to me. If the cable was replaced with the same part that has deemed defective and the recall does not expire, this should be resolved at the manufacturer's expense.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549600October 12, 2023
EXTERIOR LIGHTING
I received a warning message : Right low beam light failure. I took the car to the deal and was quoted a price of $900.00 to replace the light. This is a safety issue and should not cost that much to replace a light. Searching the web, that is an average price for this type of repair???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547616October 1, 2023
EXTERIOR LIGHTING
Adaptive forward lighting malfunctions. Lights point upward sometimes while driving and will not change. It blinds on coming vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547225September 28, 2023
ELECTRICAL SYSTEM
The Cadillac CUE Infotainment system has failed for the second time. Device was replaced 2 years ago
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545227September 18, 2023
POWER TRAIN
The contact owns a 2013 Cadillac ATS. The contact stated that after starting the vehicle and attempting to shift into drive, the vehicle failed to shift out of park. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 14V338000 (Power Train), and the VIN was included. The manufacturer was notified of the failure and informed the contact that the vehicle was repaired under the recall by the previous owner of the vehicle. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538026August 11, 2023
POWER TRAIN
Second time shifter cable failed. Thankfully I was in park and not driving. I had it replaced in 2021 and now 2023 it did the same thing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535202July 29, 2023
SEATS
I was in a minor rear end accident. I was the victim. My driver seat felt like it came off the hinges causing me to hit my face and chest on the steering wheel.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11529854June 30, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
The cue system screen has become unresponsive due to separation of the glue the system is pretty much the heart of the car everything electrical is controlled thre that screen along with the back up camera
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528990June 26, 2023
POWER TRAIN
The contact owns a 2013 Cadillac ATS. The contact stated while parking the vehicle, the contact attempted to shift into reverse; however, the vehicle failed to respond. The contact turned off the vehicle however, the vehicle failed to shift out of drive. The vehicle was taken to an independent mechanic and the contact was informed that the shifter cable was out of place. The vehicle was repaired, but the failure reoccurred. The vehicle was not diagnosed. The manufacturer was not contacted. The failure mileage was 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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