Cadillac ATS Complaints

388 consumer complaints on file.

#11434480September 27, 2021
AIR BAGS
When driving, I accidentaley hit a curb on the front left rim and the side air bags deployed. There was no damage to vehicle other than hitting the rim. I want to know if there is a recall on this or if there has been any other incidents of this kind. The only deployed air bags were the side ones by the windows The front air bags did not deploy. I need answers to why the car deplyed air bags when it was a curb check and no physical damage to the car? Is there any recalls on this?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433357September 17, 2021
STEERING, UNKNOWN OR OTHER
While out driving, the vehicle would not shift gear into park upon arriving at a parking lot. The car was transported to an nearby garage and the transmission shift cable was found to be melted/severed upon undercarriage inspection. This is a recall for other models of 2013-2014 ATS. If the transmission shift cable detaches while the vehicle is being driven, the transmission gear selection may not match the indicated gear and the vehicle may move in an unintended or unexpected direction, increasing the risk of a crash. Furthermore, when the driver goes to stop and park the vehicle, despite selecting the 'PARK' position, the transmission may not be in 'PARK.' If the vehicle is not in the 'PARK' position there is a risk the vehicle will roll away as the driver and other occupants exit the vehicle or anytime thereafter. A vehicle rollaway increases the risk of injury to exiting occupants and bystanders.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433272September 16, 2021
POWER TRAIN
transmission shift cable detach. The gear selected does not change for the vehicle to operate correctly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433277September 16, 2021
UNKNOWN OR OTHER
rear axle differential failed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432511September 10, 2021
POWER TRAIN
The contact owns a 2014 Cadillac ATS. The contact stated while the vehicle was parked, the gear shifter was engaged but the vehicle failed to respond. There were no warning lights illuminated. The vehicle was towed to an independent mechanic who diagnosed that the transmission shift cable had detached, and the failure was related to NHTSA Campaign Number: 14V338000 (Power Train). The dealer was made aware of the failure and informed the contact that her VIN was not included in the recall. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 122,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429269August 16, 2021
EXTERIOR LIGHTING
Advance lighting system the headlights stick up in the air when they should be leveled out. It’s a danger when driving at night.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418215May 23, 2021
POWER TRAIN, SUSPENSION
At 38,000 miles, rear differential leak discovered. Dealership repaired leak. At 42,000 dear differential leak discovered. Prognosis: rear differential failure. Dealership replaced rear differential, shocks. Cost repairs paid by me (cadillac rejected paying repairs).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416597May 14, 2021
UNKNOWN OR OTHER
WHITE HAZY WEB LIKE OBSTRUCTION SUDDENLY APPEARED ON THE DISPLAY OF THE CUE SYSTEM. IT OBSTRUCTS 35% OF THE SCREEN AND MAKES IT DIFFICULT TO UTILIZE THE BACK UP CAMERA. IT WAS FINE ONE DAY AND THEN THE OBSTRUCTION APPEARED THE NEXT DAY. IT IS GARAGE STORED AND I HAVE 44,000 ORIGINAL MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414428April 29, 2021
ELECTRICAL SYSTEM
STARTED MY CAR ONE DAY AND THE CUE SCREEN WAS BLACK AND UNRESPONSIVE. I DO NOT HAVE ANY FEATURES NEEDED TO FEEL SAFE IN MY CAR (BACK UP SCREEN, RADIO, BLUETOOTH, NAVIGATION, AIR CONDITIONING, TEMPERATURE CONTROL, ETC.)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413323April 22, 2021
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, BACK OVER PREVENTION: WARNINGS
THE GAS FUEL TANK CONTINUOUSLY STOPS EVERY TIME YOU ARE PUMPING GAS. SO IT TAKES VERY LONG TO FILL UP THE TANK. MY CENTER ELECTRICAL SCREEN FOR THE RADIO, BLUETOOTH, ETC DOESN'T WORK. I PAID EXTRA FOR THE FEATURE AND IT DOESN'T WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407229April 9, 2021
POWER TRAIN
TL* THE CONTACT OWNS A 2013 CADILLAC ATS. THE CONTACT STATED THAT THE VEHICLE WAS UNABLE TO BE SHIFTED OUT OF PARK. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO CADILLAC OF NOVI (41350 GRAND RIVER AVE, NOVI, MI 48375, (866)613-0742) AND WAS UNABLE TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 14V338000 (POWER TRAIN) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406772April 6, 2021
ELECTRICAL SYSTEM
THE TOUCH SCREEN CONTROL ON THE CENTER CONSOLE IS NOT WORKING AS DESIGNED. I AM UNABLE TO TO CHANGE FUNCTIONS, SUCH AS CHANGING RADIO CONTROLS TO AIR CONDITIONING CONTROLS. I AM UMABLE TO NAVIGATE THE SCREEN UP/DOWN AND SIDE TO SIDE. IT BOUNCES AROUMD UNCONTROLLABLE AND WHEN I DRIVE THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404353March 22, 2021
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I BEEN HAVING ELECTRONIC ISSUES SICE I GOT IT FROM DEALER IN TEMPE AZ CALLED AUTO NATION. THE MAIN TOUCH SCREEN IN COCKPIT WON'T POWER UP HAVE HAD MULTIPLE ISSUES IN PAST FOR REPAIR/REPLACE THIS WILL BE THE THIRD TIME THIS HAS HAPPEN AN NOT ALL PARTS AND SERVICE WAS COVERED UNDER WARRANTY I HAD THRU ALSTATE AN IT WAS A COUPLE HUNDRED OUT OF POCKET FOR THE NEW HARNESS ASSEMBLY THAT CADILLAC HAD FOR A NEW TOUCH SCREEN ASSEMBLY THAT WAS INSTALLED THE LAST TIME IN 2018 AN NOW IT'S HAPPENED AGAIN SCREEN WON'T TURN ON AC CONTROLS WON'T WORK AN TURN SIGNALS ARE INTERMITTENT ALMOST GOT REAR-ENDED DRIVING THROUGH TOWN BECAUSE TURN SIGNAL WOULD NOT INDICATE DIRECTION I WAS TURNING AN OTHER DRIVER HAD BRAKES LOCKED UP SLIDING TOWARDS ME BUT LUCKILY STOPPED WITH ONLY INCHES APART VERY SCARY. BUT IT COMING IN TO SUMMER A AC IS A MUST TO HAVE. BUT NOW SINCE THIS HAS HAPPENED THERE IS A BAD POWER DRAW SOMEWHERE THAT KEEPS MAKING MY BATTERY GO DEAD SO CAR IS PARKED TILL I CAN ENOUGH FINANCES TO COVER MECHANIC. CAR IS WELL MAINTAINED AND NOT DRIVEN HARD IT SHOWS NO RECALLS FOR ELECTRICAL COMPONENTS BUT THIS WILL BE THIRD TIME THIS HAS HAPPEN AN WOULDN'T THINK I AM THE ONLY ONE THIS HAS HAPPEN TO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11402710March 13, 2021
EXTERIOR LIGHTING
ON STARTUP THE HEADLIGHTS AUTO LEVEL. ISSUE ARISES WHEN HEADLIGHTS DO NOT PROPERLY LEVEL AND ARE LEFT AT UNSAFE POSITIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399813March 8, 2021
STEERING, SUSPENSION
THE VEHICLE WAS LEAVING A PARKING SPACE WHEN THE POWER STEERING JUST STOPPED WORKING IN THE MIDDLE OF THE ROAD. THE SERVICE POWER STEERING LIGHT CAME ON ANDHAD TO GET THE TOWED TO THE MECHANIC. THE MECHANIC FOUND THE POWER STEERING BOLTS CORRODED AND IN ORDER TO REMOVED THEM HE HAD TO REMOVE THE RACK AND PINION AND ALSO FOUND THOSE BOLTS TO BE CORRODED. MY DAUGHTER WAS USING THE VEHICLE AND USUALLY TRAVELS ON THE HIGHWAY TO WORK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399290March 5, 2021
POWER TRAIN
TL* THE CONTACT OWNS A 2014 CADILLAC ATS. THE CONTACT STATED THAT OCCASIONALLY THE VEHICLE FAILED TO SHIFT INTO OTHER GEARS. THE VEHICLE WOULD BE RESTARTED AND SHIFTED INTO GEAR. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO LOCAL DEALER. THE VEHICLE WAS NOT REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 14V338000 (POWER TRAIN) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT UNDER RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 49,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399147March 4, 2021
ELECTRICAL SYSTEM
ON FEBRUARY 22ND 2021 THE CAR HAD TO BE TOWED TO A AUTO REPAIR SHOP. IT WAS DETERMINED THAT THE WIRING WAS WET AND THE ENTIRE WIRING HAD COMPLETELY BURNED OUT. I HAVE HAD NUMEROUS REPAIRS DONE ON THIS VEHICLE FROM THE TIME I PURCHASED IT TO THE PRESENT DATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398266February 28, 2021
POWER TRAIN
CHECK ENGINE LIGHT CAME ON 2.5.21. TOOK IT TO THE DEALER AND IT NEEDED A HOSE AND SENSOR WHICH WAS FIXED. ON THE MULTIPOINT INSPECTION,IT WAS NOTED THAT THERE IS A SAFETY ISSUE. THE REAR DIFFERENTIAL WAS LEAKING WHICH CAN CAUSE THE TIRES TO SEIZE WHILE DRIVING. THE CAR ONLY HAS 63K MILES ON IT. IT IS A 2013 CADILLAC ATS TURBO.THE MANUFACTURER'S WARRANTY EXPIRED AND THEY WILL NOT COVER THE REPLACEMENT.HOWEVER, I DID FIND A RECALL ON THE CTS MODEL. I ALSO SEE A LARGE AMOUNT OF COMPLAINTS ON THE ATS MODEL, AS WELL. THE DEALER QUOTED ME $5K TO REPLACE THE DIFFERENTIAL WITH ONLY A 1 YEAR WARRANTY. I BELIEVE THIS IS A RESULT OF POOR QUALITY AND CRAFTMANSHIP AND THAT THERE SHOULD BE A RECALL ON THE ATS MODELS, AS WELL. THE FACT THAT THEY ONLY OFFER A 1 YEAR WARRANTY IS ALSO CONCERNING. THIS WOULD REFLECT THEY KNOW OF THE ISSUE, AND WILL ONLY COVER IT FOR THE SHORTEST AMOUNT POSSIBLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397631February 23, 2021
SERVICE BRAKES
DROVE MY CAR ON THE HIGHWAY AND THE BRAKES FAILED. I APPLIED ALL OF MY FORCE TO GET THE CAR TO STOP. THIS IS THE SECOND TIME THE BRAKES FAILED WHILE DRIVING ON THE HIGHWAY IN LESS THAN 14 MONTHS. HAD IT REPAIRED THE FIRST TIME. IT HAD NO BRAKE ASSIST AND A CRACKED PCV VALVE. THE VACUUM PUMP AND HOSE TO BOOSTER WAS REPLACED. 14 MONTHS LATER IT HAPPENED AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397224February 21, 2021
ELECTRICAL SYSTEM
THE CUE SCREEN CRACKED AND NO LONGER FUNCTIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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