Cadillac ATS Complaints

388 consumer complaints on file.

#11480249August 19, 2022
TIRES
The contact owns a 2014 Cadillac ATS equipped with Bridgestone Tires, Tire Line: DriveGuard Plus, Tire Size: 225/40/R18, Dot Number: EJ17CMM0922. The contact stated that while attempting to change a flat tire on rear passenger’s side of the vehicle he noticed cracks on the tire. The contact inspected the other three tires and noticed the same cracks. The contact stated that all four tires where replaced. The dealer was contacted and a claim was filed. The manufacturer was contacted and referred the contact back to the retail store. The failure mileage for the vehicle was 170,000. The tire failure mileage was 2,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479166August 13, 2022
POWER TRAIN, SUSPENSION
2011 Cadillac ATS 3.6, Rear Differential went out, Repairmen has stated that this part is not available anywhere, and that Cadillac should have recalled this in the ATS, because there is a shortage of this part. Due to the inefficiency of the Rear Differential. But, Cadillac would have been out of a lot of money. Without this part, the Cadillac is undrivable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472813July 7, 2022
ENGINE
The contact owns a 2013 Cadillac ATS. The contact stated while stopped at a traffic light or while slowing to approximately 15 MPH, the vehicle started shaking and idling roughly. The contact stated that the check engine and driver’s assist warning light were illuminated. The contact stated that the motive power was reduced and the vehicle hesitated while depressing the accelerator pedal. Additionally, the power steering failed to function as needed. The contact arrived at her destination and after restarting the vehicle, the power steering functionality returned. The contact had taken the vehicle to a dealer who diagnosed that the thermostat needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer had been informed of the failure. The failure mileage was approximately 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469601June 16, 2022
SUSPENSION
I was making a left turn and I heard a loud popping noise. I pulled the vehicle into a parking lot. After stopping it would not move. When I put the car in gear I would hear a loud grinding noise coming from the back wheel base. I had the vehicle towed to a repair shop. I was told that the roll pins that connect the axel to the rear differential had come out. I am unable to have the car repaired because there are no rear differentials available in that there is a nationwide back order and no one knows when they will be available. This seems similar to the problem that led to a recall of the 2014-15 Cadillac CTS model. NHTSA Recall No. : 20V-038 https://www.autoblog.com/2020/02/03/cadillac-cts-v-sport-recall/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468230June 8, 2022
POWER TRAIN:SHIFT LINKAGE/CABLE/ROD
While waiting for the car in front of me in the valet line, I put my 2013 Cadillac ATS in park. When it was my turn, I attempted to put the car back in drive to move forward, but the shifter was locked in the park position. I had my foot on the brake and when I took it off the car began rolling forward, even though the shifter was in the park position. The screen above the steering wheel as well as the light on the shifter indicated that my vehicle was in drive, even though the shifter was locked in the 'park' position. I powered the car off, and after that it would not start. The screen and on the shifter still indicated that the car was in drive. Ultimately, the vehicle had to be towed. After having the vehicle inspected by a mechanic, it was found that the transmission shift cable became detached/failed/malfunctioned. I discovered that there was a recall on certain Cadillac vehicles for the issue I experienced, (recall number 14V338000). However, my vehicle did not have the recall when my VIN was looked up, but my car experienced the recall issue nevertheless. My safety as well as several others were put at risk because the car would roll if my foot was not on the brake, which could have seriously injured anybody/anything in its path. There were no warning lamps/messages/symptoms of the problem prior to the failure. The vehicle component has not been inspected by the manufacturer, as they quoted me a price of over $1000, holding me responsible even when there is a recall that matches the failure that took place in my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467229June 2, 2022
POWER TRAIN
Transmission shudder noticed between 42 to 48 mph. It appears the transmission is shaking, it seems to be continually shifting between gears in the 42 to 48 mph range.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465686May 23, 2022
POWER TRAIN
The contact owns a 2014 Cadillac ATS. The contact stated that the vehicle hesitated while attempting to accelerate. There was a howling sound coming from the driver’s side of the vehicle. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the rear differential failed and needed to be replaced. The vehicle not been repaired due to the part being on backorder. The manufacturer was not made aware of the failure. The contact stated that the vehicle was inoperable. The approximate failure mileage was 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464773May 16, 2022
SERVICE BRAKES
The contact owns a 2017 Cadillac ATS. The contact stated that while driving approximately 75 MPH and attempting to stop the vehicle, the brake pedal was very stiff and hard to depress causing the braking distance to be extended. The contact drove off the roadway to avoid a collision and activated the parking brake and shifted to park(P) causing the vehicle to come to an abrupt stop. During the failure the “Service Brake Assist" message was displayed. The vehicle was towed to the local dealer. The vehicle was not yet repaired. The manufacturer was not yet notified of the failure. The failure mileage was 50,098.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461018April 16, 2022
POWER TRAIN
There is a shudder at around 1500 to 2k rpms and appears there have been thousands of complaints about this. Also the touch screen has been replaced 7 times in my car which is another issue with the ATS LEMON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460393April 11, 2022
POWER TRAIN
The contact owns a 2014 Cadillac ATS. The contact stated while driving 55 MPH on the highway the transmission was shifting irregularly and the vehicle started to decelerate. There was no warning light illuminated. The contact stated that the failure was intermittent. The contact was able to pull off to the side of the roadway and waited 10-15 minutes before restarting the vehicle. The contact was able to drive safely to an independent mechanic however, the vehicle was not diagnosed or repaired. The contact notified the manufacturer of the failure. The failure mileage was 105,396.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459670April 5, 2022
STRUCTURE:BODY
Cadillac ATS is sold with a faulty driver console. The console is known as the Cadillac User Experience (CUE). Faulty-console is a serious safety issue for the following reasons: 1. Driver distractions: loss of navigation and unexpected changes in radio and air-conditioning are constant distractions. These distractions take the driver's attention away from the roadway. They also force driver's to make unexpected stops on highways and roadways. 2. Customer profile: Cadillac ATS customers are mostly seniors and mature individuals. Constant distractions have amplified impact. Considering the above major factors, the faulty console is a safety issue due to constant distractions. We paid $1,065.30 to replace the faulty CUE screen for something that must be recalled. There are many references made to faulty CUE consoles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456835March 15, 2022
UNKNOWN OR OTHER
The CUE screen doesn’t work, has spider web on each corner, can’t use hands free phone or navigation, the screen won’t change from the taking your eyes off message while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456480March 13, 2022
AIR BAGS
Vehicle was involved in a accident all front damage and airbags didn’t deploy
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11454880March 2, 2022
AIR BAGS:SRS MALFUNCTION WARNING LAMP/LIGHT
Airbag module fail on passenger seat
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450216February 3, 2022
UNKNOWN OR OTHER
Cadillac ATS is sold with a faulty driver console. The console is known as the Cadillac User Experience (CUE). Faulty-console is a serious safety issue for the following reasons: 1. Driver distractions: loss of navigation and unexpected changes in radio and air-conditioning are constant distractions. These distractions take the driver's attention away from the roadway. They also force driver's to make unexpected stops on highways and roadways. 2. Customer profile: Cadillac ATS customers are mostly seniors and mature individuals. Constant distractions have amplified impact. Considering the above major factors, the faulty console is a safety issue due to constant distractions. We paid $1,065.30 to replace the faulty CUE screen for something that must be recalled. There are many references made to faulty CUE consoles on the internet and its time for NHTSA to take a step forward and call these faulty consoles and constant distractions a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447949January 18, 2022
SUSPENSION
The contact owns a 2013 Cadillac ATS. The contact stated that while her husband was driving approximately 35-40 MPH, the vehicle started making abnormal loud popping sounds, and the vehicle inadvertently stalled. The contact's husband was able to push the vehicle to the side of the road with assistance. The vehicle was towed to an independent mechanic who diagnosed that one of the driver’s side rear axle was missing all the bolts. Additionally, the passenger’s side rear axle was missing one bolt and had loosened bolts. The independent mechanic replaced the driver’s side rear axle bolts and washers and tightened the passenger side rear axle bolts. The dealer and the manufacturer were not notified of the failure. The vehicle was repaired. The failure mileage was approximately 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446114January 4, 2022
STEERING
The contact’s son owns a 2015 Cadillac ATS. The contact stated that while his son was exiting his driveway, the vehicle lost power steering assist with the power steering warning light illuminated on the instrument panel. The contact inspected the vehicle and discovered that the bolts holding the steering motor had corroded and fallen out of the rack and pinion. The contact called the dealer and was informed that there were no recalls on the vehicle; the dealer referred him to the manufacturer for assistance. The contact immediately called the manufacturer and was informed that there was a warranty on the vehicle for the rack and pinion; however, the vehicle no longer qualified under the warranty. The contact’s son had the vehicle repaired by an independent mechanic. The failure mileage was approximately 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440887November 18, 2021
TIRES, TIRES:SIDEWALL
This is the 3rd tire now that I am going to have to replace. PEPE Cadillac replaced the 1st one on 4/21/20 and another one on 6/30/21 and now another one any day. It seems like the tires start bulging off the rim and as per the dealership they are unsafe to drive and need to be replaced. It cost me $276.51 and $274.49 respectively and whatever its going to cost now to replace the 3rd one. First one failed at 10,856 miles, Second one failed at 16,244 miles and now the 3rd one at 19,967 miles. I am attaching the dealership invoices and photo for y our review. Also, as per the dealership employee GM is aware of this problem but is not doing anything.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435637October 5, 2021
POWER TRAIN
Transmission causes car to shudder or shake/vibrate at lower speeds and lower rpm (auto shifting) It's been like this since it was purchased. If you perform manual shifting at 2500 RPM's or higher you don't experience the same shake/vibration. Ron Craft Cadillac says it's performing as expected.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434476September 27, 2021
POWER TRAIN
The contact owns a 2013 Cadillac ATS. The contact stated that while the vehicle was parked in a parking lot, the vehicle was shifted to reverse and then shifted to drive however, the vehicle moved backward. The brakes would not engage when depressed to stop the vehicle from moving backward. The contact applied parking brakes to stop the vehicle. The contact had assistance from an independent mechanic who helped to move the vehicle into a parking space. The vehicle was not diagnosed nor repaired and remained at the parking lot. The dealer and manufacturer were not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 14V338000 (Power Train). The failure mileage was approximately 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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