Cadillac ATS Complaints

388 consumer complaints on file.

#11644284February 22, 2025
FUEL/PROPULSION SYSTEM
Car keeps cutting off, when put in neutral, or just cutting on RPM goes up then goes down and cut off, when driving car starts off slow then speed up. put a new fuel pump in the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638325January 24, 2025
AIR BAGS
The contact owns a 2016 Cadillac ATS. The contact stated that the message "Service Air Bag" was displayed, and the passenger's side seat belt warning light was illuminated. The vehicle was not diagnosed or repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637598January 22, 2025
STEERING:ELECTRIC POWER ASSIST SYSTEM
The power steering will randomly stop working while driving! We have had it in the shop 3 times and they can't find anything! We have replaced alternator, battery and it still isn't fixed! I seen u had a recall on the 16, 17, and some 18s for this issue! We have always bought GMs and are very disappointed! Could u please! Fix this issue on our car! Our car must have been over looked on this issue!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634096January 4, 2025
STEERING
I had a total loss of steering about two weeks ago, scariest thing ever in my 50 years of driving. A local automotive shop inspected the car and found one steering motor bolt missing and two broken/sheared laying in their casting holes.General Motors issued a Customer Satisfaction Program 18207 – Loss of Power Steering Assist directive for steering rack inspection and repair and/or replacement. My 2013 Cadillac ATS had the bolt failure exactly as described in the directive but is not covered as the directive program was in effect until November 30, 2020 and has expired. It was and is still a poor engineering design by GM engineering and it still effects those of us operating the models listed in GM CSP 18207. This should have been a recall and not have had an end date of 11/30/2020. I'm sure there are many owners like myself that were never notified by General Motors of this design flaw as it was never a formal recall. I would ask that the NHTSA review Customer Satisfaction Program 18207 as the loss of electric steering due to poor engineering design along with the safety of owners driving the affected vehicles still poses a danger and could seriously injure or kill someone. I do not understand why GM ended the program 11/30/2020. I would like to see either a CSP 18207 with no end date or preferably a recall to ensure owners are notified. I had never heard of an issue with my 2013 Cadillac ATS steering until I had this total steering failure. I only found out about Customer Satisfaction Program 18207 – Loss of Power Steering Assist because I searched the Web to see if other owners had experienced this failure. The repair cost to fix this is around $3,000 dollars. General Motors knows it was a poor design and in my opinion they should continue their 18207 Customer Satisfaction Program and not expect owners to pay. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633794January 3, 2025
POWER TRAIN
When driving at around 40-50mph you can feel that the car has a shudder vibration. Took the car into Cadillac where they are informing me that it is the torque converter that needs replacement. No warning lights. If not fixed can lead to transmission failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631694December 19, 2024
POWER TRAIN
My Vehicle will shift out of gear but will not move and there is a rattling sound when the gear is tried to be put back in park and rest of gears
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627586November 26, 2024
STEERING
The contact owns a 2014 Cadillac ATS. The contact stated while driving approximately 35 MPH, the "Power Steering Fault Drive with Care" message was displayed on the instrument panel and the vehicle became difficult to maneuver. No warning light was illuminated. The vehicle was taken back to the residence. The contact researched and was became aware of an undisclosed recall; however, the VIN was not included. A dealer was not contacted, and the vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 172,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626993November 23, 2024
POWER TRAIN
I’ve only had this vehicle for about 2 years now. I purchased it off of Carvana and had 30 days I could’ve returned the vehicle if there was issues. When I first got it, I noticed the vehicles gas pedal would shutter a tad while going up a hill or at a higher speed like on the highway. It would also jolt a little while taking off but when I took it to the dealership they were saying everything is normal and I believed everything was fine since there was no lights on the dash, it was my first time ever buying a car myself, and I had no reason not to trust them. The vehicle is now at a little less than 85,000 miles and I can’t drive it because of how bad it’s jerking, I did a little more research and come to find out this is a huge issue with GMs vehicles transmissions within that years range however my vehicle in particular isn’t on that list. The CTS and i believe even a few ATS Vs were on there but mine is doing the same exact behaviors as they’re describing. If there’s any way you guys can help me out it would honestly be a blessing
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621735October 24, 2024
POWER TRAIN
The contact owns a 2013 Cadillac ATS. The contact stated that after starting the vehicle and switching gears, the vehicle would not move forward or backward. No warning lights were illuminated. The vehicle was towed to a local independent mechanic and the contact was informed that the failure was possibly related to NHTSA Campaign Number: 14V338000 (Power Train). Another local independent mechanic was contacted for a second opinion and informed the contact that the transmission shifter cable had failed. The local dealer was contacted, but the vehicle was not diagnosed or repaired due to the VIN not being included in NHTSA Campaign Number: 14V338000 (Power Train). The manufacturer was made aware of the failure. The failure mileage was approximately 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609233August 18, 2024
AIR BAGS
My airbag system light has been on now for over two years. My exact vehicle the prior year and after has had a recalled and mine has been missed. GMC wants 2000.00 to replace my airbag situation and my car only has 66000 miles on it for god sakes. Please have my model vin on recall list so my passengers will be safe. This is the second time I have emailed you and no response was given yet. Please recall my airbags.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596850June 26, 2024
ELECTRICAL SYSTEM
The car was parked outside at around 85 degrees. After entering the vehicle and driving with the AC on for a few minutes the CUE screen started to crack on the inside like a spider web. This has already been reported in 11576315 and 11325962. But I can't find any manufacturer communication on these. On the Internet I found that there is a class action lawsuit but only up to the year 2017 and it has already been settled privately. Since the vehicle is out of warranty there is no effort from GM to pay for the replacement. Since the CUE screen is essential for the vehicle operations, i.e. settings, navigation etc. it's a safety issue. On the Internet there are crowds of people complaining about the same issue. GM should react and offer replacement. Especially a replacement where the issue is fixed, otherwise the replacement will crack again after some years. Thanks and BR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594208June 13, 2024
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
The CUE SYSTEM not totally working, and panel plastic is all spider web looking. I view this as a very bad problem( it won’t go to settings), no radio, can’t set the clock Not sure on all the problems as I can’t get to it to find out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592545June 5, 2024
FUEL/PROPULSION SYSTEM
While driving started to smell gas. On same day, car stalled at an intersection in a downtown area. I could not start car. Had to push car in busy traffic to a safe place and called a tow truck. Auto shop I took to said the fuel pump came loose somehow and caused the fuel lines to break causing the fuel leak. Had lines repaired. Fuel pump was not replaced and is working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591239May 29, 2024
SERVICE BRAKES
Breaks are not working properly, once the car sits for a few hours, then once I start it and put it into gear (reverse/drive) as I press the breaks(new break pads) the car continues to roll. This could be the abs module or the calipers but these should be good for the life of the vehicle. No dealer has the abs module. So now I'm stuck putting myself and others in danger.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590820May 26, 2024
POWER TRAIN
Rear differential issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590091May 22, 2024
POWER TRAIN
I was driving the car and trying to put the car in park at the stop light. The car shifter moved, but the shifter wasn't going into any other gear. The shifter moves forward and back, but nothing happens. I almost got in an accident and my dad had to help me park the car. I saw this is a past recall issue and I called Cadillac and they stated I needed to tow my vehicle there and there are no open recalls, so it will be out of pocket. They can't even see my car until the 31st at the soonest. I could've been seriously injured or injured someone else.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588572May 13, 2024
POWER TRAIN
After routine maintenance (oil change) at Cadillac of Knoxville on 5/7/2024, I was notified that my rear differential was leaking. After I arrived back home, upon further research, I found that this was a common problem for this make and model of car and that there was a recall for Cadillac ATS' manufactured between 2013-2016. After calling GM's customer service line, the representative expressed that my VIN did not register under the specific recall and therefore would not qualify for a replacement rear differential. This is a problem in which can total my vehicle, though no problems besides the leak have occurred as of my knowledge. There was no indication before the oil change on 5/7 of a leak, no warning lamps or other telling signs. If I had not brought my vehicle for its routine maintenance, I would not be aware of the situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584055April 19, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2015 Cadillac ATS. The contact stated that while driving at an undisclosed speed and depressing the brake pedal all the way to the floorboard, the vehicle hesitated to respond as needed. The brake assist warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the brake vacuum pump had failed. The vehicle was repaired; however, the failure reoccurred. The vehicle was then taken to an independent mechanic, where it was diagnosed that the brake sensors had failed. The vehicle was repaired; however, the failure persisted. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 19V645000 (Service Brakes, Hydraulic) however, the VIN was not included. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 132,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583376April 16, 2024
POWER TRAIN
The contact owns a 2013 Cadillac ATS. The contact discovered NHTSA Campaign Number: 14V338000 (Power Train). The contact discovered that the recall was repaired, however, the failure occurred. The contact's husband was parked in the vehicle while shifting into drive, and the gear shifter became stuck in between park and drive. The contact turned the vehicle off; however, the vehicle would not restart. The vehicle was towed to an independent mechanic where it was diagnosed with automatic transmission control shift cable detachment. The vehicle was not repaired. The dealer was contacted. The manufacturer was made aware of the failure. The failure mileage was approximately 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579990March 28, 2024
AIR BAGS
The contact owned a 2016 Cadillac ATS. The contact stated while driving 40-50 MPH and entering the expressway, she engaged the turn signal and verified that the road was cleared. The contact stated that while she was making the turn, an 18-wheeler truck suddenly hit the vehicle, causing the vehicle to crash into another vehicle. The contact stated that the vehicle was hit three times and spun onto the median, where the vehicle continued to spin until it hit the fence. The contact stated that her sister was occupying the front passenger's seat at the time of the accident. The air bags failed to deploy. Both the contact and her sister were transported to the hospital by emergency units. The contact stated that she sustained injuries on the left side of her body. The contact sustained severe pain on the left shoulder, left arm, left wrist, lower back, on and the neck down to under the shoulder blade. The contact's sister sustained injuries on the right side of the body. The contact sister sustained severe pain in the head, the ear, the right hip, the lower back, the abdomen, and the neck. A police report was filed. The vehicle was towed and totaled. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 61,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0

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