BMW X1 Complaints

853 consumer complaints on file.

#11044966November 9, 2017
AIR BAGS
TAKATA RECALL - HAVE ASKED ABOUT THE REPLACEMENT OF THE DRIVER AIRBAG AS A RECALL ITEM FOR ALMOST ONE YEAR WITH NO RESOLUTION. DEALERSHIP STATES THEY GET 20 REPLACEMENT BAGS PER MONTH AND I AM ON A WAITING LIST. VERY DANGEROUS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044274November 7, 2017
AIR BAGS
AIRBAG RECALL FROM EARLY 2016 AND STILL DON'T HAVE A REPLACEMENT. WE ARE ON THE WAITING LIST PER THE DEALERSHIP BUT OUR REPLACEMENT IS STILL MONTHS OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043005November 3, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 BMW X1 SAV. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED WHILE DRIVING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT EMAILED BMW OF MANHATTAN (555 W 57TH ST, NEW YORK, NY 10019, PHONE NUMBER: (212) 586-2269) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 44,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11042807November 2, 2017
AIR BAGS
AFTER RECEIVING THE FIRST AIRBAG RECALL NOTICE FROM BMW OF NO. AMERICA, I"VE BEEN CONTACTING BMW OF HONOLULU FOR ALMOST 2 YRS TO TRY TO GET THEM TO REPLACE THE DEFECTIVE AIRBAG. THEY TELL ME THAT THEY DON'T HAVE THE PARTS OR THE LAST TIME I CALLED THEY TOLD BE THEY WOULD CALL ME BACK AND I'VE NEVER HEARD BACK FROM THEM (SEVERAL MOS AGO). I TALKED W/ THE SALES PERSON I BOUGHT THE CAR FROM AND SHE TOLD ME SHE WOULD CALL ME BACK W/ STATUS AND HAVE NEVER HEARD BACK FROM HER. IT'S VERY FRUSTRATING TO KEEP RECEIVING THESE AIRBAG RECALL NOTICE FROM BMW AND WHEN I CALL TO SEE WHEN THEY CAN REPAIR MY CAR, I NEVER HEAR BACK FROM THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041070October 30, 2017
AIR BAGS, SEAT BELTS
ON 10/28, MY DAUGHTER WAS INVOLVED IN A FRONTAL OFFSET HEAD ON COLLISION WITH A CHEVY SILVERADO. THE IMPACT OCCURRED INSIDE OF A TURNING LANE WHERE THE CHEVY WAS TRAVELING APPROX. 15 MPH, AND MY DAUGHTER BEGAN ACCELERATING OUT OF THE TURN LANE AT 5-10MPH WHEN THEY COLLIDED. THE SILVERADO'S AIRBAGS DEPLOYED, THE BMWS DID NOT. NO FRONT AIRBAGS OR KNEE AIRBAGS DEPLOYED. SHE HIT HER HEAD ON THE STEERING WHEEL, WHILE WEARING HER SEATBELT, SO THIS ALSO BEGS THE QUESTION, WHY THE SEATBELT PRETENSIONERS DID NOT HOLD HER BACK FROM THE STEERING WHEEL. BMW 'S ALSO COME EQUIPPED WITH EMERGENCY FLASHERS UPON ACCIDENT, THAT DID NOT HAPPEN EITHER. MY IMPRESSION IS THAT NONE OF THE BMW SAFETY SYSTEMS WENT INTO EFFECT DURING THIS COLLISION. BMW ASSIST ALSO NEVER CALLED, WHICH AGAIN IS ANOTHER TOUTED BMW SAFETY SYSTEM IN ALL THEIR CARS.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11039845October 25, 2017
AIR BAGS
TAKATA RECALL: I CONTACTED BMW OF HOUSTON NORTH TO ASK THEM TO REPLACE THE AIRBAGS. THEY TOLD ME AS SOON AS THE AIRBAG COMPANY RESPONDED, THEY WILL NOTIFY ME. IT HAS BEEN OVER 6 MONTHS, AND I AM VERY WORRIED THAT I AM DRIVING WITH A POTENTIAL LETAL PRODUCT. I HAVE CALLED THEM A COUPLE OF TIMES, BUT THE ANSWER REMAINS THE SAME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039149October 24, 2017
AIR BAGS
TAKATA RECALL - CALLED UPON RECEIPT OF THE LETTER FROM BMW/NTSB STATING THE REPAIR IS NOW AVAILABLE, MADE AN APPOINTMENT FOR 3 WEEKS OUT AS THE PARTS TAKE THAT LONG TO GET IN. NOW I'VE RECEIVED A CALL AFTER 2 WEEKS WITH AN APPOINTMENT THAT RALPH SCHOMP BMW WAS TOLD BY BMW USA THAT THEY ARE LIMITED TO THE NUMBER OF AIRBAGS THEY ARE ALLOWED TO REPLACE EACH WEEK SO THEY NEED TO CANCEL MY APPOINTMENT INDEFINITELY. I WAS ALSO TOLD THAT THE PARTS ARE NOW ON BACK ORDER, SO THERE IS NO WAY TO GET THE AIRBAG REPAIRED IN A TIMELY MANNER. I SPOKE WITH BMW USA & THEY ADVISED THAT YES, THEY ARE LIMITING HOW MANY RECALLS CAN BE REPAIRED EACH WEEK, BUT THAT THE PARTS ARE NOT ON BACK ORDER. SHE ADVISED I TRY A LARGER DEALER IN MY AREA OR COMPLAIN TO THE SERVICE MANAGER AS THEY CAN MAGICALLY GET THINGS REPAIRED. I AM WORKING WITH THE LARGEST DEALER IN THE REGION - SO, SINCE NOW I AM HAVING PROBLEMS GETTING REPAIRS MADE I'M CONTACTING YOU TO HELP ME. I WANT TO GET RID OF THE CAR AS THE SERVICE IS HORRIBLE AND MY SAFETY IS AT RISK!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034988October 23, 2017
AIR BAGS
2015 BMW X1. CONSUMER WRITES IN REGARDS TO DRIVERS AIRBAG MODULE SAFETY RECALL. *LD THE CONSUMER STATED THE PART TO REPAIR THE VEHICLE WAS UNAVAILABLE. UPDATED 10/23/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035447October 21, 2017
AIR BAGS, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
BMW OF SAN ANTONIO DOES NOT HAVE PART AVAILABLE TO COMPLETE RECALL. PARTS AVAILABILITY IS UNKNOWN AND DID NOT RESCHEDULE FOR SAFETY RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034039October 17, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 BMW X1. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED BMW OF BELLVIEW (13617 NE 20TH ST, BELLEVUE, WA 98005) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. ...UPDATED 11/12/17/*BF UPDATED 7/31/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033921October 16, 2017
AIR BAGS
TAKATA RECALL RECALL CAMPAIGN 16V-071. RECEIVED LETTER STATING "WE ARE PLEASED TO INFORM YOU THAT WE HAVE THE NECESSARY PARTS TO COMPLETE THIS RECALL. PLEASE CONTACT YOUR AUTHORIZED BMW CENTER IMMEDIATELY TO SCHEDULE AN APPOINTMENT TO HAVE THIS IMPORTANT FREE REPAIR PERFORMED AS SOON AS POSSIBLE." DEALER SAID IT WAS NOT POSSIBLE NOW OR IN THE FORESEEABLE FUTURE. BMW CUSTOMER SERVICE SAID THEY DID NOT KNOW AND SUGGESTED IT MIGHT BE FOR ANOTHER VEHICLE. THE LETTER IS FOR THE CORRECT MODEL. THE LETTER SENT SEEMS PATENTLY FALSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033384October 14, 2017
AIR BAGS
TAKATA RECALL; I'VE BEEN TRYING FOR ABOUT 2 YRS TO HAVE THE DEFECTIVE AIRBAG IN MY CAR REPLACED BY MY LOCAL BMW DEALER AND STILL HAVEN'T BEEN ABLE TO DO SO. WHEN I FIRST CALLED THEM ABOUT THE AIRBAG THEY TOLD ME THEY DIDIN'T HAVE THE REPLACEMENT AIRBAG AND THAT THEY WOULD LET ME KNOW WHEN THEY HAVE IT. IN SEPT OF THIS YEAR, I GOT A NOTICE IN THE MAIL FROM BMW OF NORTH AMERICA, TELLING ME THEY HAD THE REPLACEMENT PARTS IN STOCK AND TO CALL MY LOCAL BMW DEALER IMMEDIATELY TO SCHEDULE THE REPAIR. I CALLED BMW OF HONOLULU ON 9/21 TO MAKE AN APPOINTMENT AND THE LADY I TALKED TO TOLD ME SHE WAS IN CHARGE OF THE AIRBAG RECALL. I ASKED FOR AN APPOINT ASAP AND SHE TOLD ME THAT THE COMPUTER SYSTEM WAS DOWN AND THAT SHE WOULD CALL ME BACK THE SAME DAY. TODAY IS SAT, 10/14 AND NO ONE HAS CALLED ME BACK TO TELL ME WHAT'S GOING ON OR WHEN OR IF THEY CAN DO THE REPAIR. ALL BMW DOES IS SEND THESE DIRE LETTERS TO MAKE ME WORRY BUT, THEY DON'T DO ANYTHING OR LET ME KNOW WHAT'S HAPPENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033255October 13, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 BMW X1. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BMW OF BELLEVUE (13617 NE 20TH ST, BELLEVUE, WA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WOULD NOT BE AVAILABLE FOR THE RECALL REMEDY UNTIL FEBRUARY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE MANUFACTURER ALSO INFORMED THE CONTACT THAT NHTSA WAS RESPONSIBLE FOR PART DISTRIBUTION. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033021October 12, 2017
AIR BAGS
RECALL NOTICE FOR DRIVER SIDE AIRBAG IN 2016. LETTER FROM BMW INDICATING FINAL REMEDY AVAILABLE FOR REPLACEMENT OF AIRBAG. CALLED BMW OF FAIRFAX SERVICE CENTER 10/12/17 AND TOLD THEY WOULD HAVE TO ORDER THE PART AND IT WOULD TAKE 4-8 WEEKS TO ARRIVE. THE LETTER SAYS TO DO THIS ASAP BUT 4-8 WKS BEFORE I CAN EVEN SCHEDULE THE REPLACEMENT IS NOT ASAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032702October 10, 2017
UNKNOWN OR OTHER
WHILE EXITING THE INTERSTATE, I HEARD A LARGE BOOM AND I NOTICED FLYING PIECES OF GLASS WHEN I CHECKED THE REVIEW WINDOW. I PULLED OVER, GOT OUT OF CAR TO LOOK FOR DAMAGE SAW NONE BUT COULD HEAR GLASS FRAGMENTS WHEN I BEGAN TO MOVE AGAIN. I WAS ONLY BLOCKS FROM MY DESTINATION AND CHECKED THE ROOF TO SEE THE BROKEN MOON ROOF. NOTHING IMPACTED THE CAR SO THE WINDOW BROKE ON ITS OWN. I CHECKED WITH THE DEALERSHIP AND WAS INFORMED THAT THEY HAVE NO RECORD OF SPONTANEOUS BREAKAGE OF THE MOON ROOFS BUT MY SON REMEMBER SEEING A NEW SEGMENT ON ABC REGARDING THIS AND SENT ME THE LINK WHICH IS WHY I AM FOLLOWING UP WITH THIS COMPLAINT. I TOOK A PICTURE BUT DON'T KNOW HOW TO GET IT FROM MY PHONE TO THIS SITE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030631September 30, 2017
ELECTRICAL SYSTEM
X1 WITH COMFORT ACCESS PACKAGE. POWER TAILGATE OFTEN CLOSES UNPROMPTED WHEN PUTTING GROCERIES ECT IN THE BACK OF THE PARKED CAR. CLOSED TWICE WHILE I WAS CHANGING A TODDLER'S DIAPER IN THE BACK ALMOST HITTING ME AND HER. BOTH FEET WERE FIRMLY ON THE GROUND WHEN IT HAPPENED AND NOBODY WAS TOUCHING THE KEY. LUCKILY IT BEEPS BEFORE CLOSING BUT IT COULD CAUSE SERIOUS INJURY IF CAUGHT IN THE CLOSING DOOR. THE TAILGATE ALSO OPENS AT RANDOM TIMES JUST WHEN WALKING PAST THE REAR OF THE PARKED CAR. THE DEALERSHIP TRIED TO BLAME BOTH ISSUES ON ME INADVERTENTLY PRESSING THE KEY, BUT IT HAS HAPPENED TOO MANY TIMES SINCE I ORIGINALLY REPORTED IT TO MY SALESMAN ONE MONTH AFTER PURCHASE. BECAUSE IT DOES NOT HAPPEN EVERY TIME, THE DEALER SAID THEY CAN'T REPLICATE IT AND IT IS MY FAULT. A QUICK GOOGLE SEARCH INDICATES THIS IS A COMMON ISSUE ON THE X1 FOR THOSE WITH COMFORT ACCESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030409September 28, 2017
STRUCTURE:BODY, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
MY HUSBAND WAS DRIVING HOME FROM WORK ON PAPER MILL ROAD IN NEWARK, DELAWARE AND HEARD A "KERTHUNK" FROM THE ENGINE. HE PULLED OVER TO THE HARD SHOULDER OF THE ROAD, SAW HE HAD NOT RUN OVER ANYTHING, AND THEN SAW OIL GUSHING ONTO THE ROAD FROM THE MOTOR. A FEW MINUTES LATER, AS HE WAS SITTING IN THE STATIONARY CAR, HE SAW THE HOOD OF THE CAR STARTING TO BUBBLE. HE EXITED THE VEHICLE AND THE CAR WENT UP IN FLAMES. THE FIRE DEPARTMENT CAME AND EXTINGUISHED THE FIRE -- THAT PROCESS TOOK AROUND 15 MINUTES. THE DELAWARE STATE PATROL (OFFICER FERGUSON) ARRIVED ON THE SCENE AND HAD THE CAR TOWED. THE CAR HAD BEEN MAINTAINED BY THE BMW DEALER FOR A "CHECK ENGINE" LIGHT 9 DAYS BEFORE THE FIRE. BMW USA ISSUED A NOTICE IN JULY 2017 ABOUT ISSUES WITH A THERMOSTAT IN THE X1. THE THERMOSTAT WAS THE ONLY PART REPLACED BY THE DEALER DURING SERVICE (NB: THERE HAD ALSO BEEN A NORMAL OIL CHANGE MAINTENANCE AT THE END OF AUGUST BY THE SAME DEALER.)
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11022997September 13, 2017
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022741September 11, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2015 BMW X1. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (SCHOMP BMW, DENVER CO, 303-730-1300) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019098August 23, 2017
AIR BAGS
TAKATA RECALL. I GOT INTO AN ACCIDENT WITH MY 2014 BMW X1 IN THE WINTER OF 2015, JUST A YEAR AFTER LEASING THIS VEHICLE. A CAR HIT ME SO HARD FROM BEHIND, THAT I HIT THE CAR IN FRONT OF ME, TOTALING MY CAR COMPLETELY. I WAS SENT TO THE HOSPITAL BECAUSE MY AIRBAGS FAILED TO DEPLOY. THIS HAS CAUSED ME THOUSANDS OF DOLLARS IN MEDICAL BILL THAT MY HEALTH INSURANCE DID NOT COVER. IF THE AIRBAGS WENT OFF, I MAY NOT HAVE HIT MY HEAD AND WOULD HAVE SAVED ME FROM GOING TO THE HOSPITAL. THIS RECALL COULD HAVE CAUSED OTHERS WITH A MORE SEVERE ACCIDENT POSSIBLE DEATH. THEREFORE BMW SHOULD NOT ONLY REPLACE THE DEFECTED AIRBAGS BUT ALSO COMPENSATE EVERYONE WHO RISKED THEIR LIVES DRIVING THIS MACHINE THAT COULD HAVE KILLED THEM.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0

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