Jeep Compass Complaints

4,014 consumer complaints on file.

#11300059January 17, 2020
ELECTRICAL SYSTEM, ENGINE
THE JEEP COMPASS 2018 CAR JUST STOPS IN THE MIDDLE OF DRIVING. THERE IS NO OIL LIGHT TO INDICATE IT IS LOW ON OIL. THIS IS A SERIOUS SAFETY HAZARD . THIS HAS HAPPENED TWICE. THE CAR EATS OIL. DEALER SAID TO DRIVE FOR 2000 MILES AND BRING IT IN . I AM TERRIFIED OF DRIVING IT. IT NEEDS A NEW ENGLINE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300057January 17, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I HAD A SAFETY ISSUE WITH MY 2017 JEEP COMPASS THAT I AM CURRENTLY LEASING. THE CAR WOULD STOP AND SHUT DOWN ON ITS OWN WITHOUT WARNING OR ANY LIGHTS TURNING ON. IT HAD TO DO WITH THE PARKING BRAKE AS WELL. WHEN I BROUGHT IT TO THE NORTH HAVEN, CT DEALERSHIP TO GET FIXED, THEY SAID THEY WERE UNABLE TO FIX IT AND HAD TO CONTACT CHRYSLER. CHRYSLER TOLD THEM WHAT TO DO. THE DEALERSHIP DID AS TOLD AND IT RESOLVED THE ISSUE--SOMETHING ABOUT THE BATTERY. WHEN I WAS INFORMED ABOUT WHAT HAPPENED, I ASKED WHY THERE WAS NO WARNING OR CHECK ENGINE LIGHT GOING OFF ALERTING ME THAT SOMETHING WAS NOT RIGHT. THE PERSON AT THE DEALERSHIP SAID 'WELL ONCE YOU NOTICE THINGS AREN'T WORKING WELL, THEN IT'S PROBABLY A BATTERY ISSUE. BRING IT BACK IN.' HOW IS THIS ACCEPTABLE? THERE IS NO WARNING THAT MY CAR IS GOING TO JUST STOP AS I AM DRIVING. I JUST HAVE TO WAIT UNTIL OTHER THINGS GO WRONG TO DETERMINE IF IT IS MAYBE A BATTERY ISSUE? THAT IS UNHEARD OF. THE DEALERSHIP HAD MY CAR FOR ALMOST A WEEK, DID NOT GIVE ME A LOANER, BUT SAID I COULD RENT A CAR AT A LOW COST. RENT A CAR? I AM NOT GOING TO PAY MONEY FOR A CAR WHEN MINE IS STILL UNDER WARRANTY. AND WHEN ASKED IF THERE WAS A RECALL REGARDING THIS ISSUE, THE PERSON AT THE DEALERSHIP SAID 'NO, THEY ONLY DO RECALLS WHEN IT IS A SAFETY ISSUE.' SO WHEN MY JEEP AUTOMATICALLY SHUT DOWN ON A ROAD WITH A SPEED LIMIT OF 55, THAT'S NOT A SAFETY ISSUE? I AM COMPLETELY UNSATISFIED WITH MY EXPERIENCE RESOLVING THIS ISSUE, AND TO BE HONEST, I CANNOT SAY THAT IT IS RESOLVED BECAUSE THERE WILL BE NO WARNING AS TO WHETHER OR NOT IT IS GOING TO HAPPEN AGAIN. THE PRODUCT IS NOT SAFE APPARENTLY BECAUSE THERE IS NO INDICATION AS TO WHEN THE BATTERY NEEDED TO BE SERVICED. WHEN I WENT TO THE DEALERSHIP AND REQUESTED SAFER CAR, THE MANAGER SAID THEY COULD NOT DO ANYTHING, ACCEPTING THE FACT THAT I DRIVE AN UNSAFE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299787January 16, 2020
ENGINE
OIL BURNING UP WAY BEFORE OIL CHANGE IS DUE. CAUSED MY CAR TO STALL IN THE MIDDLE OF THE ROAD. THE STALL OCCURRED WHILE MAKING A RIGHT TURN AT AN INTERSECTION SPEED OF APPROXIMATELY 10-15 MPH. MILEAGE WAS ABOUT 39000 WHILE MAKING THE TURN A QUICK CHIME AND OIL PRESSURE LOW CAME ON AND DISAPPEARED AND THE CAR IMMEDIATELY STALLED. COME TO FIND OUT THAT WAS WAS OIL ON DIPSTICK. NO WARNINGS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299937January 16, 2020
ENGINE
2.4L MULTIAIR MOTOR BURNS OIL AT EXCESSIVE RATE. NEW CAR BURNS 1QT OF OIL PER 850 MILES. NO "LOW OIL" INDICATOR LIGHT. WHEN LOW ON OIL, CAR STALLS, JOLTS, OR SHUTS OFF. STALL GENERALLY OCCURS WHEN TURNING AT LOW SPEEDS (LESS THAN 30 MPH). SIGNIFICANT SAFETY HAZARD IF TURNING IN FRONT OF ONCOMING TRAFFIC. CAR WILL STALL IF DOWN 2 QUARTS. THEREFORE, IF YOU DO NOT REFILL OIL EVERY 1500 MILES, YOU RISK STALLING ON ROADWAYS. CURRENT VEHICLE HAS 26,000 MILES. NORMALLY ADD 5 QUARTS OF OIL BETWEEN SCHEDULED OIL CHANGES. STALLING HAS OCCURRED APPROXIMATELY 10 TIMES. TWO TIMES STALL OCCURRED IN INTERSECTION, ALMOST RESULTING IN HIGH SPEED COLLISION FROM OPPOSING TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299976January 16, 2020
ENGINE
MY CAR IS NOT EVEN 2 YEARS OLD AND IT HAS COMPLETELY SHUT DOWN TWICE WHILE DRIVING. VERY QUICKLY A 'LOW OIL PRESSURE WARNING' SIGN WILL FLASH ON THE DASHBOARD, AND SOON AFTER THE CAR BECOMES LIMP AND COMPLETELY SHUTS DOWN. IT WILL NOT MOVE AND DOESN'T ALLOW FURTHER DRIVING. THE DEALERSHIP FOUND MY OIL IS LOW, EVEN THOUGH I HAVEN'T EVEN HIT 2500 MILES SINCE MY LAST OIL CHANGE. THEY ARE HAVING ME COME BACK AFTER 500 MILES TO MONITOR OIL CONSUMPTION AND INVESTIGATE FURTHER. THIS IS EXTREMELY FRUSTRATING AND DANGEROUS, AS IT HAS SHUT OFF WHEN I'M ON MAIN ROADS WITH CARS ALL AROUND ME. I'M VERY DISAPPOINTED, AS I HAVE NEVER HAD ANY ISSUES WITH PREVIOUS JEEPS I'VE OWNED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299592January 15, 2020
ENGINE
ENGINE STALLS WHILE AT HIGHWAY SPEED. HAVE TO HURRY AND PULL OVER BEFORE STEARING LOCKS UP. IT'S BEEN HAPPENING SINCE I GOT THE VEHICLE. HAD IT IN 3 TO 4 TIMES AND THE DEALER SAYS THERE IS NOTHING WRONG. IT HAPPENED AGAIN TWICE THIS WEEK. I'M LUCKY I'VE BEEN ABLE TO PULL OVER WITH OUT CAUSING A WREAK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299426January 14, 2020
SERVICE BRAKES
MY BRAKES STARTED GRINDING AT 5,000 MILES BUT IT IS INCONSISTENT, MAINLY FROM COLD TO START AND ANOTHER TIME IT DID IT FREQUENTLY DURING THE DAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299048January 13, 2020
SEATS, VISIBILITY/WIPER
TH E COVERAGE OF THE SEATS BELT IS EXPOSED. THAT IS IN THE TWO FRONTS SEATS. THE MIRROR OF THE WINDSHIELDS WERE TAKEN OFF PARTLY AND/ OR TOTALITY BROKEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298901January 12, 2020
ELECTRICAL SYSTEM
ALTERNATOR FAILED PREMATURELY AT ONLY 20,358 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298355January 10, 2020
AIR BAGS
I AM NOT THE ONLY ONE COMPLAINING ABOUT THIS. I'VE SEEN OTHER COMPLAINTS ABOUT THIS PROBLEM ONLINE. WHEN I TEST DROVE MY CAR, THE AIRBAG LIGHT TURNED ON. THE SALES GUYS SAID IT WAS A DEFECT AND WOULD GET FIXED. WELL, THAT NEVER HAPPENED AND I WENT BACK TO THE DEALERSHIP THREE TIMES AND AFTER THEY GAVE ME A HARD TIME, I GAVE UP. I EMAILED CHRYSLER, CALLED THEM, NOTHING! I WILL NEVER BUY A JEEP AGAIN. HORRIBLE CUSTOMER SERVICE. THE AIR BAG LIGHT DINGS AND GOES ON AND OFF SPORADICALLY AND IT'S BEEN LIKE THIS SINCE 2015. IF I GET INTO A CRASH AND THIS LIGHT IS ON, I'M AFRAID THE AIRBAG WILL NOT RELEASE. THERE WILL BE A LAWSUIT REGARDLESS IF I'M DEAD OR NOT! I GUESS YOU WON'T REACT UNTIL SOMEONE GETS INTO AN ACCIDENT? MEANWHILE, WEHAE TO LIVE WITH THE CONSTANT DING, DING, DING! JEEP COMPASS AIRBAG WARNING LIGHT. IF THIS LIGHT STAYS ILLUMINATED AFTER THE ENGINE HAS STARTED IT SIGNALS THAT THERE IS A FAULT WITHIN THE AIRBAG MODULE AND YOU ARE NO LONGER BEING OFFERED THE SAFETY IN THE WAY YOUR JEEP WAS DESIGNED TO. YOU SHOULD GET THIS CHECKED OUT AS SOON AS POSSIBLE BY YOUR LOCAL GARAGE. UNFORTUNATELY AT THIS TIME WE DO NOT STOCK ANY TOOLS WHICH ARE SUITABLE TO DIAGNOSE THE JEEP AIRBAG SYSTEM, AND BUYING THESE TOOLS YOURSELF CAN BE VERY EXPENSIVE. HTTP://WWW.CARPROBLEMZOO.COM/JEEP/COMPASS/AIR-BAG-LIGHT-ON-PROBLEMS.PHP HTTP://WWW.ARFC.ORG/COMPLAINTS/2015/JEEP/COMPASS/AIR_BAGS/PROBLEM.ASPX LETTER TO AND FROM CHRYSLER. RE: CHRYSLER GROUP LLC CUSTOMER ASSISTANCE ([XXX]) CUSTOMERASSIST WED 1/6/2016 2:31 PM DEAR [XXX], THANK YOU FOR CONTACTING THE JEEP CUSTOMER ASSISTANCE CENTER REGARDING YOUR COMPASS. OUR RECORDS SHOW THAT YOU HAVE CONTACTED US BY TELEPHONE AND WE ARE CURRENTLY ADDRESSING YOUR CONCERN. WE HAVE UPDATED YOUR FILE TO REFLECT THE LATEST INFORMATION YOU PROVIDED IN THE EMAIL MESSAGE. SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298424January 10, 2020
VEHICLE SPEED CONTROL, SERVICE BRAKES
TL* THE CONTACT OWNS A 2017 JEEP COMPASS. THE CONTACT STATED THAT WHILE STOPPED AT A TRAFFIC LIGHT AND ATTEMPTING TO MOVE OFF, THE ACCELERATOR PEDAL WAS DEPRESSED BUT FAILED TO RESPOND. THE CONTACT STATED THAT THE PARKING BRAKE ALSO ACTIVATED INDEPENDENTLY. ADDITIONALLY, WHILE ATTEMPTING TO SLOW THE VEHICLE AT A TRAFFIC LIGHT, EXTRA EFFORT WAS NEEDED TO DEPRESS THE BRAKE WHILE SLOWING THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE THEN CAME TO AN ABRUPT STOP. ZIMMER CHRYSLER DODGE JEEP RAM LOCATED AT 1086 BURLINGTON PIKE, FLORENCE, KY 41042, (859)795-2122 TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT AN ELECTRICAL FAILURE IN THE RADIO AND AIR CONDITION BLOWER MAY HAVE ALSO CAUSED THE FAILURE IN THE TRANSMISSION. THE AIR CONDITION BLOWER AND RADIO WERE REPLACED. THE CONTACT WAS INFORMED THAT THE CORRECTIVE MEASURES TAKEN TO REPLACE THE BLOWER MOTOR AND THE RADIO MAY ALSO FIX THE FAILURE IN THE TRANSMISSION. THE CONTACT STATED THAT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE OR RETRIEVE A FAULT CODE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, CASE NUMBER: 59537226. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298278January 9, 2020
ELECTRICAL SYSTEM
SHORT VERSION: I USED THE REMOTE STARTER ON MY COMPASS. AS I WAS DRIVING, I NOTICED A SMALL RED LIGHT BETWEEN MY WINDSHIELD AND DASHBOARD. THE RED LIGHT TURNED INTO A VERY SMALL BRIGHT ORANGE FLAME. WHEN I STOPPED THE CAR IT WAS GONE. I CHECKED WITH A FLASHLIGHT AND SAW BURN MARK'S ON BOTH THE WINDSHIELD AND DASHBOARD. WHEN I STARTED THE VEHICLE WITHOUT THE REMOTE STARTER NOTHING HAPPENED. BUT THAN WHEN I TRIED WITH THE REMOTE STARTER AGAIN. IT BEGAN TO BURN AGAIN AND THIS TIME THERE WAS SMOKE. DEALERSHIP TOLD ME THAT IT WAS THE PROGRAM IN THE REMOTE STARTER THAT CAUSED THE ISSUE BUT IT IS NOT COVERED UNDER MY EXTENDED WARRANTY. AND DUE TO THE MILEAGE OF THE VEHICLE THE REGULAR WARRANTY EXPIRED. FIAT CHRYSLER HAS AGREED WITH THE DEALERSHIP. THE DEALERSHIP STATES THAT THE VEHICLE IS SAFE TO DRIVE BECAUSE THEY REMOVED THE POWER SUPPLY FUSE AND THE 30 AMP FUSE FROM POWER SUPPLY CIRCUIT AND DOWN CIRCUIT.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11297943January 8, 2020
ELECTRICAL SYSTEM, ENGINE, STEERING
CAR STALLED 4 TIMES IN THE LAST 4 MONTHS WHILE AT STOP LIGHTS. I WAS STOPPED AT LIGHT AND WHEN I WENT TO MOVE AGAIN THE CAR STALLED-ALL PANEL LIGHTS FLASHED AND CAR WOULD NOT TURN ON AGAIN. AFTER MULTIPLE ATTEMPTS THE CAR FINALLY STARTED. AFTER THE MOST RECENT OCCURRENCE I DROVE IMMEDIATELY TO THE NEAREST MIDAS BECAUSE OI WAS AFRAID TO DRIVE IT ANY FARTHER. THEY RAN DIAGNOSTICS AND COULD NOT FIND A DEFINITIVE ANSWER. THE BATTERY WAS FINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297746January 7, 2020
ELECTRICAL SYSTEM, ENGINE
CAR WILL NOT START. STARTS AND THEN SHUTS OFF. NOT BATTERY RELATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297761January 7, 2020
ENGINE
TL* THE CONTACTS WIFE OWNS A 2018 JEEP COMPASS. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE EMERGENCY BRAKE WARNING INDICATOR ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT STATED THAT THE FAILURE RECURRED 6 TIMES. THE VEHICLE WAS TAKEN TO CROTON AUTO PARK (1 MUNICIPAL PL, CROTON ON HUDSON, NY 10520, (914) 271-5100) ON TWO OCCASIONS TO BE DIAGNOSED AND REPAIRED. THE CONTACT WAS INFORMED THAT THE PCV VALVE NEEDED TO BE REPLACED AND SECONDARILY, AN OIL CONSUMPTION TEST NEEDED TO BE PERFORMED AT 500 MILE INTERVALS UP TO 1,500 MILES. THE PCV VALVE WAS REPLACED HOWEVER, A DETERMINATION WAS NOT MADE REGARDING THE OIL CONSUMPTION TEST. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 18,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297340January 6, 2020
VEHICLE SPEED CONTROL, ENGINE
TL* THE CONTACT OWNS A 2016 JEEP COMPASS. WHILE DRIVING 40 MPH, THE VEHICLE HESITATED AND THE ELECTRONIC THROTTLE CONTROLLER WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE FAILURE PERSISTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT WAS CONCERNED THAT THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 16V907000 (ENGINE AND ENGINE COOLING). NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED. THE FAILURE MILEAGE WAS 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11296835January 3, 2020
FUEL/PROPULSION SYSTEM
IT TAKES 20 MINUTES TO PUT A FEW GALLONS OF GAS IN. THE GAS PUMP KEEPS SHUTTING OFF. I TOOK IT TO BE REPAIRED, AND THE ENTIRE GAS TANK NEEDS TO BE REPLACED. IT CANNOT BE SERVICED. MILEAGE APPROX. 40,000. DEALER SAYS THERE HAVE BEEN 2 UPDATES/REDESIGNS OF THE GAS TANK DUE TO THIS PROBLEM, BUT CHRYSLER WILL NOT PROVIDE REPAIR ASSIST BECAUSE IT IS OUT OF WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11296838January 3, 2020
ENGINE, UNKNOWN OR OTHER
SINCE I'VE PURCHASED THE VEHICLE THE EMERGENCY BRAKES COMES ON RANDOMLY. I CAN LITERALLY BE DRIVING AND COME TO A STOP SIGN AND IT COMES ON. THIS IS UNSAFE AND CAN CAUSE OTHERS TO HIT YOU FROM BEHIND. MY CAR HAS ALSO FOR THE SECOND TIME IN ONE YEAR HAD CHECK ENGINE AND TRANSMISSION LIGHT TO COME ON. THIS SHOULD NOT TAKE PLACE WITH A BRAND NEW CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11296693January 2, 2020
SERVICE BRAKES, ENGINE, STEERING
1) THE JEEP COMPASS WAS TRAVELING IN MOTION ON A FARM TO MARKET ROAD AND STALLED. IT COMPLETELY SHUT DOWN. NO STEERING, NO BRAKING. COMPLETE FAILURE. NO WAY TO SIGNAL OR LET OTHERS TRAVELING DOWN THE SAME HIGHWAY THAT THE VEHICLE WAS STALLED. 2) THE HOOD HAS POPPED OPEN WHILE TRAVELING DOWN A MAJOR HIGHWAY. 3) ALL THE ALARMS IN THE VEHICLE HAVE GONE OFF WHILE TRAVELING DOWN THE ROAD. 4) THE LOW OIL PRESSURE LIGHT AND ALARM HAS GONE OFF WHILE TRAVELING DOWN THE ROAD. 5) SETTINGS, SUCH AS PARK BRAKE AND RADIO, HAVE CHANGED INDISCRIMINATELY. **BY FAR, THE MOST SERIOUS AND DANGEROUS PROBLEM IS THE VEHICLE STALLING WHEN IN MOTION. THEN, IT WAS HARD TO RESTART, IN THE MIDDLE OF THE ROAD!!**
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11296659January 2, 2020
POWER TRAIN
I WAS DRIVING GOING ABOUT 45 WHEN MY JEEP OUT OF NOWHERE STOPPED AND WOULDN'T GO FAST THEN 20MPH. SO THEN I GOT A CODE READER AND IT SAID IT WAS THE POWERTRAIN. WHICH MAKES THEN ENGINE NOT WANT TO GO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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