Jeep Compass Complaints

4,014 consumer complaints on file.

#11302395January 27, 2020
SUSPENSION
CLICKING NOISE FROM SUSPENSION AREA WHEN DRIVING. VEHICLE ONLY DRIVEN AT SLOWER SPEEDS AS IT'S VEHICLE MY DAUGHTER DRIVES TO SCHOOL. I TOOK TO MECHANIC AND HE SAID THE FRAME IS BADLY RUSTED AND JUST TOUCHING IT TO SHOW ME THE FRAME WAS BREAKING. VEHICLE HAS TO HAVE THE FRAME REPLACED TO SAFELY DRIVE VEHICLE AGAIN. THIS SHOULDN'T HAPPEN TO A CAR OF THIS AGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301910January 26, 2020
POWER TRAIN
WHILE DRIVING ON FREEWAY THIS MORNING THE VEHICLE DRIVETRAIN DISENGAGE AND WAS NOT ABLE TO ACCELERATE WITH WARNING MESSAGE SHOWING PLACE CAR IN PARK - SELECT MODE - SOMETHING TO THAT AFFECT - THIS THE SECOND TIME THIS HAS HAPPENED- FIRST TIME ON FREEWAY- THANK GOODNESS TRAFFIC WAS NEXT TO NONE I THINK THIS IS VERY SERIOUS!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302070January 26, 2020
ENGINE
TWO DAYS IN A ROW THE ENGINE SHUT DOWN LESS THEN ONE MILE INTO MY MORNING COMMUTE AS I WAS TURNING ONTO THE MAIN ROAD OUT OF MY DEVELOPMENT. THE ENGINE SHUT OFF, THE STEERING BECAME DIFFICULT, AND THE PARKING BRAKE ENGAGED. NO WARNING LIGHTS CAME ON, AND NOTHING INDICATED WHY THE CAR WAS SHUTTING DOWN. WHEN TAKEN INTO THE DEALER AFTER THE SECOND INCIDENT IN AS MANY DAYS, I WAS TOLD THE ENGINE WAS LOW OR OUT OF OIL AND SHUTTING DOWN IS A SAFETY FEATURE AS IS ENGAGING THE EMERGENCY BRAKE IN TRAFFIC. I WASN'T DUE FOR AN OIL CHANGE FOR ANOTHER MONTH BASED ON JEEP'S RECOMMENDED SCHEDULE, BUT I WAS FORCED TO DO ONE SO THEY COULD VERIFY THE ISSUE. I WAS ALSO TOLD THE COMPASS HAS A NEW HIGHLY EFFICIENT ENGINE AND THESE NEW ENGINES ARE SO EFFICIENT THEY BURN/LEAK OIL, AND I AM TO CHECK MY OIL EVERY 500-1000 MILES AND ALWAYS HAVE A QUART IN THE CAR TO TOP IT OFF. WHEN I ASKED WHY THERE WASN'T A DASHBOARD INDICATOR THE OIL WAS LOW I WAS TOLD THE COMPASS DOES NOT HAVE SUCH AN INDICATOR. I AM CONCERNED FOR MY SAFETY, MY FAMILY'S, AS WELL AS OTHER DRIVERS AS I DO NOT KNOW WHEN THE CAR WILL SHUT DOWN AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301719January 24, 2020
ELECTRICAL SYSTEM, ENGINE, SUSPENSION
ENGINE HAS EXCESSIVE OIL CONSUMPTION WHICH CAUSES THE VEHICLE TO JUST STALL OUT. RECOMMENDED 5000 OIL CHANGES BUT DEALERS WILL SAY 3000 AND TO CHECK OIL EVERY 2 DAYS BECAUSE IT MAY NEED 4-5 QTS BETWEEN OIL CHANGES. THIS STARTED WITHIN 5 MONTHS OF DRIVING IT OFF THE SHOWROOM FLOOR. DEALER AND CHRYSLER CORP ARE AWARE OF ISSUES BUT NO FIX HAS BEEN DISCOVERED NOT DO THEY CARE. MY DAUGHTER AND HER 2 BABIES WERE ALMOST KILLED WHEN IT JUST STALLED EXITING A MAJOR FREEWAY AND AN 18 WHEELER RIGHT BEHIND HER...CASE MANAGER (3RD CASE SINCE 2017) AT FCA WAS 'OH, SO SCARY'. THIS IS A SERIOUS, DEADLY ISSUE AND DEALERS OMIT THINGS FROM THE SYSTEM, PERFORM THE CONSUMPTION TESTS IMPROPERLY OR DON'T RECORD THEM AT ALL SO THEY WILL NOT HAVE TO DO WHAT'S RIGHT. THE VEHICLE WILL TOTALLY SHUT DOWN WHILE TURNING, EMERGENCY BRAKE WILL APPLY AND IT TAKES A BIT TO GET IT STARTED AGAIN. SOMETIMES LIGHTS ON DASH WILL ALL FLASH ON OR SOMETIMES JUST THE OIL LIGHT (EVEN WITHIN 2 WEEKS OF AN OIL CHANGE).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301746January 24, 2020
STEERING
2016 JEEP COMPASS WITH 51K MILES. I TOOK IT IN FOR A TIRE ROTATION AND MY DRIVERS SIDE TIE ROD WAS WARN SO MUCH THAT THEY WOULD NOT ALLOW ME TO DRIVE IT OUT OF THE SHOP. MY 90K MILE TIRES NEEDED REPLACED AT 30K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301312January 23, 2020
SERVICE BRAKES
THE BRAKES ON THE COMPASS ARE VERY SENSITIVE. WHILE DRIVING OR FROM A COLD START, APPLYING THE BRAKES AT SLOW SPEEDS WILL CAUSE THE VEHICLE TO LURCH TO AN ALMOST EMERGENCY STOP. I OWN 4 VEHICLES AND NONE OF THE OTHER CARS HAVE BRAKES AS TOUCHY AS THESE. MY FAMILY REFUSES TO DRIVE THE COMPASS BECAUSE OF THE BRAKE ISSUE. THE DEALER TELLS ME THERE IS NO RECALL OR TSB ON THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301425January 23, 2020
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
THE TIPM IS FAILING CAUSED ME TO STALL AT 70MPH ON A HIGHWAY IN TRAFFIC DOORS UNLOCKED AND THEN THREW ALL ELECTRICAL CODES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301496January 23, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
I WAS AT A RED LIGHTING TURNING RIGHT AND WHEN I STARTED TO GO THE CAR STALLED AND WOULD NOT LET ME GO FORWARD. I TRIED TURNING THE CAR ON AND OFF AND IT MADE A NOISE LIKE THE CAR WAS TURNING ON BUT WOULD NOT LET ME MOVE FORWARD. I TRIED TURNING IT ON AND OFF A COUPLE TIMES THEN THE CHECK ENGINE LIGHT CAME ON. I POPPED THE HOOD AND THEN TRIED TURNING THE CAR ON AGAIN, THIS TIME IT DID TURN ON AND WAS LETTING ME MOVE FORWARD AND THEN IT STALLED AGAIN AND WOULD NOT LET ME GO FORWARD. MY HUSBAND HAD TO PUSH THE CAR AND JUMP START IT (ITS A MANUAL) WE DROVE STRAIGHT TO DODGE TO HAVE IT LOOKED AT. THEY WERE UNABLE TO DUPLICATE THE ISSUE AND RELEASED THE CAR BACK TO US.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301497January 23, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
I WAS BACKING OUT OF MY DRIVE WAY WHEN THE CAR COMPLETELY STOPPED AND STALLED. I TRIED TURNING THE CAR BACK ON AND IT SOUNDS LIKE IT IS ON BUT DOES NOT LET ME ACCELERATE OR REVERSE. I TRIED MULTIPLE TIMES TURNING IT ON AND OFF AND IT STILL WOULD NOT LET ME DRIVE. WE PUSHED THE CAR BACK INTO THE DRIVEWAY AND ABOUT 3 HOURS LATER I TRIED TURNING IT ON AGAIN AND IT TURNED ON. WE TOOK IT BACK TO DODGE (THIS IS THE SECOND TIME THIS CAR HAS STALLED LIKE THIS RANDOMLY) AND THEY COULD NOT DUPLICATE THE ISSUE AND RELEASED THE CAR BACK TO US.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301186January 22, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, POWER TRAIN
MY 2019 JEEP COMPASS HAS HAD NUMEROUS SAFETY CONCERNS, ESPECIALLY RELATED TO THE ENGINE AND THE PUSH-TO-START FEATURE. MOST RECENTLY, I HAVE BEEN IN (D) DRIVE, BOTH STATIONARY (I.E AT A RED LIGHT) OR IN MOTION (I.E HIGHWAY, MAIN ROAD, SIDE STREET, ROTARY) AND BOTH ON A CITY STREET AND HIGHWAY WHEN THE VEHICLE'S DASHBOARD ALERTS ME TO SHIFT THE CAR INTO THE (P) PARK GEAR. I CAN FEEL THE CAR START TO DECELERATE WHEN IT SEND THIS MESSAGE. FIRST, I SHIFT THE CAR INTO THE DESIRED GEAR (P), THEN BRAKE LOCKS ITSELF SO THAT I AM UNABLE TO USE TO PUSH-TO-START FEATURE AND PLACE THE CAR BACK INTO DRIVE. THIS HAS HAPPENED TO ME 4X/MORE. I HAVE HAD MY CAR IN THE SERVICE CENTER AT THE DEALERSHIP TWICE FOR THE ISSUE AND THEY ARE UNABLE TO FIND THE ACTUAL PROBLEM. IT SEEMS TO ME THAT IT IS THE ENGINE/PUSH-TO-START FEATURE. IN 2017 I HAD A DEFECTIVE BATTERY AND THE CAR ACTED VERY SIMILAR, SO I AM THINKING IT MAY BE THE BATTERY AGAIN. I FILED A CLAIM/CASE WITH JEEP TODAY. I AM AWAITING PROPER DOCUMENTATION FROM THE SERVICE CENTER IN TERMS OF INVOICES. MY LIFE IS AT RISK DUE TO THIS HUGE SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301047January 22, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2012 JEEP COMPASS. WHILE DRIVING 45 MPH DROVE OVER BLACK ICE AND LOSS CONTROL OF THE VEHICLE. AS A RESULT, THE CONTACT CRASHED INTO AN EMBANKMENT, ROLLED OVER TWICE AND CRASHED INTO ANOTHER EMBANKMENT THAT BROUGHT THE VEHICLE TO A STOP. THE DRIVER AND PASSENGER SIDE AIR BAGS DEPLOYED HOWEVER THE FRONTAL AIR BAGS FAILED TO DEPLOY. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE CONTACT SUSTAINED INJURIES TO THE HEAD AND WAS TAKEN TO THE HOSPITAL FOR MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT LOT. THE INSURANCE DEEMED VEHICLE A TOTAL LOSS AND REFERRED THE CONTACT TO NHTSA. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 89,000. *DT *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11301055January 22, 2020
UNKNOWN OR OTHER
WHILE I WAS DRIVING TO WORK, THE CAR STARTED TO FEEL LIKE IT WAS GOING OVER A SPEED BUMP, IT WAS PUSHING FORWARD BUT JUST ENOUGH FOR ME TO GET OUT OF THE ROAD INTO A GAS STATION. WHEN I FINALLY STOPPED, I TURNED THE CAR OFF AND BACK ON. IT WOULD START BUT WOULD NOT MOVE. TOOK IT TO A TRANSMISSION SHOP AND THAT WHAT THEY SAID IS THE PROBLEM. I ONLY HAVE ABOUT 160K MILES AND SHOULD NOT HAVE TO REPLACE MY TRANSMISSION SO SOON!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301074January 22, 2020
FUEL/PROPULSION SYSTEM
OCT. 2019, DRIVING ON HIGHWAY, ACCELERATION AND SPEED EFFECTED, LOSE OF POWER. AFTER EXITING HIGHWAY, STOPPED AT RED LIGHT. CAR TOOK TWO MINUTES TO ACCELERATE FROM 0 TO 30, CHUGGING, ROUGH RUNNING. STOPPED, TURNED OFF IGNITION. RESTARTED AND RAN NORMAL FROM 10 MINUTES, THEN PROBLEM REPEATED THREE OTHER TIMES. IN SHOP, THEY REPLACED AND INTAKE SENSOR AND OUTPUT SPEED SHAFT SENSOR. COST ME $300+ AND THE OUTPUT SENSORY INSTALLED DID NOT WORK, HAD TO REPLACE IT WITH ANOTHER BEFORE CAR RAN RIGHT. CAR TIED UP FOR FOUR DAYS. I AM GIVING UP ON JEEP, POOR QUALITY, FREQUENT REPAIRS. THIS PROBLEM ON THE HIGHWAY PUT MY SAFETY AT RISK NOT BEING ABLE TO CONTROL SPEED AND SUDDENLY DECELERATING IN FRONT OF FOLLOWING TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300400January 20, 2020
VEHICLE SPEED CONTROL
THE STICK SHIFT DOES NOT MOVE OUT OF PARK. IT STAYS LOCKED IN THAT POSITION. I HAVE TO KEEP PULLING ON THE SHIFT HANDLE AND PUMPING THE BRAKE TO GET IT TO UNLOCK. THE VEHICLE IS IN STATIONARY MODE. I AM UNSURE WHAT US CAUSING THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300405January 20, 2020
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
I HAVE MY 2018 JEEP COMPASS FOR LITERALLY 10 MONTHS NOW NOT EVEN A YEAR. BOUGHT THE CAR IN APRIL OF 2019 AND IT IS NOW JANUARY 2020. I'VE TAKEN MY CAR APPROXIMATELY 2 TIMES TO THE SHOP FOR ROUTINE MAINTENANCE. ANY TIME I PUT THE CAR IN REVERSE IT JERKS AS IF SOMETHING UNDERNEATH THE CAR IS ABOUT TO FALL OUT. WHEN PLACED IN DRIVE IT GOES INTO SOME SORT OF LIMP MODE WHERE IT DOES NOT WANT TO GO THIS HAS HAPPENED TO ME ABOUT 3 TIMES NOW. TWICE IN TRAFFIC! WHERE I'M STALLED OUT ON THE HIGHWAY WAVING FOR PEOPLE TO GO AROUND. AN ABSOLUTE NIGHTMARE. AS OF LAST NIGHT I WAS PARKED AT A GROCERY STORE ABOUT TO PULL OFF WHEN THE CAR JERKED AND SHUT OFF AGAIN. WHEN I TRIED TO TURN THE CAR BACK ON THE DASH LIGHT STARTED TO GO HAY WIRE AND THE ENGINE LIGHT POPPED ON WITH THE TRANSMISSION LIGHT DINGING RED THAT THE TRANSMISSION NEEDS SERVICING WHEN I PUT THE CAR IN DRIVE AGAIN IT WENT NO WHERE.THIS IS A HUGE BURDEN IN MY LIFE RIGHT NOW THIS IS MY ONLY TRANSPORTATION TO GET MY CHILDREN AND I BACK AND FORTH FROM SCHOOL, WORK, CHURCH ETC. AND I CAN'T EVEN RELY ON IT THIS IS FRUSTRATING THIS CAR IS ONLY 2 YEARS OLD AND HAS THIS MANY MAJOR PROBLEMS WITH IT. I'M LITERALLY AFRAID TO DRIVE THIS CAR ANYWHERE ANYMORE. I CAN'T BELIEVE THAT THIS ISSUE HASN'T BEEN RECALLED YET IT'S SOO MANY COMPLAINTS ON THIS VEHICLE. I LITERALLY LOOK UP EVERYDAY TO SEE IF THIS ISSUE HAS BEEN RECALLED OR IF I'VE RECEIVED A NOTICE IN THE MAIL OF THIS PARTICULAR RECALL AND NOTHING! THIS IS NOT RIGHT AT ALL AND SOMETHING NEEDS TO BE DONE ASAP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300419January 20, 2020
FUEL/PROPULSION SYSTEM, POWER TRAIN
I BELIEVE MY VEHICLE FITS RECALL OF THE CANAM OR POWER TRAIN SENSOR THAT NEEDS TO BE FIXED. MY ENGINE KEEPS COMING ON. THE CAR BUCKS BUT NOT ALL THE TIME. FEELS LIKE SOMETHING GOING ON WITH TRAINMISIION AND AT 87,000 THAT IMPOSSIBLE. PLEASE LOOK INTO THIS MATTER. YES BELIEVE RECALL FITS MY CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300482January 20, 2020
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
JEEP COMPASS PROBLEMS WITH STALLING AND SHUTTING OFF WHILE DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300488January 20, 2020
AIR BAGS
I TRAVELING AT A SPEED OF APPROXIMATELY 55MPH WHEN A DEER JUMPED ONTO THE ROAD. I HIT THE DEER SMASHING THE FRONT END OF MY 2107 JEEP COMPASS. MOST OF THE DAMAGE IS ON THE DRIVERS SIDE FRONT END & DRIVERS SIDE FRONT QUARTER PANEL. MY VEHICLE SHUT DOWN HOWEVER I WAS SURPRISED AFTER HITTING THE DEER THAT MY AIR BAG DID NOT DEPLOY.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11300546January 20, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
12-29-19 VEHICLE STALLS WHILE DRIVING. CHANGED OIL AS TECH STATES THAT IT IS NORMAL FOR A CALL TO STALL WHILE DRIVING IF IT IS UNDER THE RECOMMENDED OIL LEVEL. 1-7-2020 VEHICLE STALLS AT STOPLIGHT. 1-9-2020 JEEP CHANGES OUT IGNITION SWITCH. 1-10-2020 PU VEHICLE AUTO START STOP WOULD NOT ENGAGE. WENT BACK TO JEEP. COULD NOT RECREATE THE PROBLEM. 1-10-2020 AUTO START STOP MALFUNCTION. 1-11-2020 WENT BACK TO JEEP COULD NOT RECREATE THE PROBLEM BRING BACK IN ON MONDAY. 1-13-2020 CAR TURNS OFF BY ITSELF WHILE AT STOPLIGHT. 9:57 AUTO START STOP MALFUNCTION RED LIGHT BLINKING ON DASH. 1-17-2020 PU CAR MILEAGE 24190 STOP START UNAVAILABLE SERVICES TOP START SYSTEM AT 24193. 1-18-2020 CAR STALLS AGAIN WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300260January 19, 2020
ENGINE
5/2018, WE BOUGHT A 2018 JEEP COMPASS SPORT WITH EXTENDED WARRANTY AND GAP INSURANCE. WE WERE DILIGENT ON GETTING OIL CHANGED PER RECOMMENDATIONS. 8/2018, PULLING OUT IN INTERSECTION, VEHICLE DIED, SPONTANEOUSLY ENGAGED THE EMERGENCY BRAKE. THIS HAPPEND A FEW MORE TIMES WE TOOK IN FOR SERVICE. 11/2018, (WELL WITHIN THE LEMON LAW GUIDELINES)WE TOOK TO THE WAXAHACHIE. THEY INSPECTED IT/CHANGED OIL, THEY TOLD US IT WAS LOW ON OIL, THAT THE DYING OF THE CAR WAS A SAFETY MECHANISM AND WE JUST NEEDED TO CHANGE THE OIL MORE OFTEN. KEEP IN MIND, THE OIL HAD BEEN CHANGED PER VEHICLE RECOMMENDATIONS. WE BEGAN CHANGING THE OIL EVERY 3000 MILES. THE VEHICLE STILL DIED MULTIPLE TIMES OVER NEXT SEVERAL MONTHS, GOING DOWN THE TOLLWAY, PULLING OUT ON THE SERVICE ROAD TO GET ON THE HIGHWAY, MIDDLE OF BUSY INTERSECTIONS WITH CHILDREN IN VEHICLE. 10/1/2019, FRUSTRATED/CONCERNED ABOUT SAFETY, TOOK THE VEHICLE BACK IN FOR SERVICE. AT THIS TIME IT HAD ONLY BEEN 2000 MILES SINCE THE WAS OIL CHANGED, WAS LOW ON OIL. THIS IS WHEN WE WERE TOLD THAT CHRYSLER IS AWARE OF THIS ISSUE AND WE NEVER GOT A RECALL. HAD US BRING THE VEHICLE BACK IN EVERY 1000 MILES FOR OIL CONSUMPTION TEST. 10/15/2019, 2 QTS LOW AFTER 1000 MILES. THEY ORDERED NEW ENGINE. THEY WERE BACKED UP SO ON11/12/19 THEY CALLED TO BRING CAR IN FOR NEW ENGINE 11/22, WE PICKED UP CAR, DROVE APPROXIMATELY 10 MILES, OVERHEATED. WE RETURNED TO SERVICE DEPARTMENT. THEY KEPT IT/WE PICKED UP 11/26, DROVE TWO MILES/DIED GOING DOWN SERVICE ROAD. WE TOOK BACK. 12/2, PICKED UP/ WARNING LIGHT CAME ON DURING TEST DRIVE. LEFT THERE. PICKED UP 12/4/19. 1/4/20,VEHICLE OVERHEATED WHILE DRIVING. TOOK TO WAXAHACHIE.10 DAYS LATER, THEY SAID NEEDS NEW ENGINE. 3RD ENGINE/LESS THAN 2 YEAR OLD CAR. GOAL IS GET THEM TO BUY BACK FOR WHAT WE OWE, REFUND DOWN PAYMENT, TRADE IN, REMAINDER OF WARRANTY/GAP INSURANCE. NEVER RECEIVED ANY RECALL ON THIS VEHICLE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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