Ford Freestar Complaints

2,533 consumer complaints on file.

#10216316January 28, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
TRANSMISSION FAILURE AFTER 59,000 MILES DUE TO STRIPPED SPLIES ON TORQUE CONVERTER. A SEARCH FOR TORQUE CONVERTER STRIPPED SPLINES RETURNS FORD FREESTAR AS THE TOP RESULT. THERE ARE SEVERAL OTHER PEOPLE EXPERIENCING THE SAME ISSUE. IT SHOULD BE REVIEW TO SEE IF THERE IS A GENERAL DEFECT WITH THE TORQUE CONVERTERS. IT SEEMS EARLY IN THIS MODEL YEARS LIFE FOR TRANSMISSION FAILURES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215962January 25, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
TURNED OFF OF HIGHWAY TRIED TO ACCELERATE WOULD NOT DO ANYTHING IN ANY GEAR. NO WARNING, NO LIGHTS CAME ON, JUST STOPPED. HAD IT TOWED TURNED OUT TO BE TORQUE CONVERTER COST US $1100 TO FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215673January 22, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
WITH 51,000 MILES ON MY 2004 FORD FREESTAR THE TRANSMISSION SIMPLY FAILED WHILE TRAVELING 70 MPH ON THE INTERSTATE. VEHICLE BASICALLY SLIPPED INTO NEUTRAL AND COASTED TO A STOP ON THE SHOULDER. GEARS WOULD NO LONGER ENGAGE AND HAD TO BE TOWED TO THE FORD DEALERSHIP. DEALERSHIP BLAMES A FAULTY TORQUE CONVERTER AND WANTS $1,600.00 IN REPAIRS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215476January 20, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
JUST DRIVING ALONG AND THE TRANSMISSION STOPPED WORKING. WOULD NOT WORK IN ANY GEAR, BUT WOULD GO INTO PARK. NO WARNING LIGHTS OR NOISES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215135January 16, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
2005 FORD FREESTAR TRANSMISSION FAILURE AT 60K MILES NO WARNING JUST QUIT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214793January 14, 2008
STEERING, STEERING:RACK AND PINION
PURCHASED VEHICLE IN USED CONDITION LIC. AUTO DEALER 06/07. 10/07 VEHICLE BEGAN TO "DRINK" POWER STEERING FLUID; RESEVOIR DRY/ REFILL/ DRY ETC.., 12/07 VEHICLE BEGAN TO MAKE A LOUD POP DURING TURNING; MOVING IN BOTH FORWARD & REVERSE DIRECTIONS AND ALSO SIMILAR NOISE WHEN BREAKS WERE APPLIED ABOVE 20 MPH. TROUBLE SHOOTING AND PHYSICAL INVESTIGATION OF LOGICAL CAUSES REVEALED PROBABLE CRACK IN "RACK" PORTION OF RACK AND PINION STEERING SYSTEM. REPAIR IS SCHEDULED FOR 02/01 ABSOLUTE FAILURE MAY RESULT IN CRASH DUE TO WHEEL SEPARATION WHILE VEHICLE IS IN MOTION. NATURE OF SEPARATION MIGHT RESULT IN VEHICLE FLIPPING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214677January 13, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE ACCELERATING AT A STOP LIGHT. I FELT A POP AND THERE WAS NO POWER TO GO FORWARD OR REVERSE. IT WAS LIKE RUNNING IN NEUTRAL. TRIED SHIFTING GEARS BUT IT WOULD NOT MOVE. I DID RESEARCH ABOUT WHAT HAD HAPPENED AND FOUND MANY SIMILAR CASES OF INTERNAL PROBLEMS WITH THE TORQUE CONVERTER AND TRANSMISSION. THERE WHERE NO WARNING SIGNS. NO LIGHTS ON THE DASH COLUMN EVEN AFTER THE PROBLEM OCCURRED. I HAD MY 3 YEAR OLD SON IN THE VEHICLE AND WE WERE VERY LUCKY THAT WE WERE NOT ON THE HIGHWAY WHERE SOMETHING HORRIBLE COULD HAVE HAPPENED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214419January 10, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A FORD FREESTAR 2004 & AT 44,000 MILES MY TRANSMISSION NEEDS TO BE REPLACED. I AM NOT GETTING ANYWHERE WITH FORD AND I THINK THIS COULD RESULT IN A FATAL ACCIDENT. I HAVE SEEN A LOT OF OTHER 2004 FREESTARS WITH THE SAME PROBLEM & I THINK FORD SHOULD ADDRESS THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214274January 9, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
WIFE WAS TAKING KIDS TO KARATE, WENT TO PULL OUT FROM INTERSECTION AND ALL OF SUDDEN VEHICLE WOULD NOT MOVE, IT WOULD ROLL BUT HAD NO POWER IN ANY GEAR. ALMOST CAUSED AN ACCIDENT BUT LUCKILY DID NOT. HAD VAN TOWED TO CARSON FORD WHO REPLACED TORQUE CONVERTER FOR $1200. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214217January 8, 2008
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
I'VE BEEN ASKING ABOUT THE WEIRD BRAKE NOISE (GRINDING) EACH TIME I'VE TAKEN MY VEHICLE IN FOR SERVICE AT FORD DEALERSHIPS. I WAS ALWAYS TOLD NOTHING WAS WRONG AND THAT MY PADS WERE FINE. I TOOK CAR TO ANOTHER REPAIR SHOP BECAUSE MY BRAKES WERE OBVIOUSLY SHOT AND THEY SAID THE CALIPERS WERE BAD. THEY ALSO SAID IT SEEMED PREMATURE FOR MY CAR. THE FORD DEALERSHIP SAID THE SAME THING TO ME OVER THE PHONE AND A THIRD REPAIR SHOP SAID THEY SHOULDN'T HAVE BEEN BAD IN THE 2 YEARS THAT I'VE OWNED THE CAR. I'VE SEARCHED THE WEB AND FOUND MANY OTHERS COMPLAINING OF THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214251January 8, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER, STRUCTURE
VAN WITHOUT WARNING STOPPED MOVING AND ENGINE CUT OFF. THIS IS A FOLLOW UP FROM OUR CHRISTMAS ADVENTURE. GOT IT TOWED TO DEALER AND AFTER 2 DAYS OF "LOOKING INTO THE PROBLEM" TOLD ME THAT WATER LEAKED IN FROM UNDER DASH(IT HAD NOT RAINED OR SNOWED FOR DAYS- ROADS WEREN'T EVEN WET) AND GOT THE COMPUTER WET AN CAUSED IT TO MALFUNCTION. SEALED LEAK AND $250 LATER SENT US ON OUR WAY. FAST FORWARD 2WEEKS AND OUR VAN IS BACK IN THE SHOP AGAIN FOR THE SAME PROBLEMS. COME ON NOW, ENOUGH IS ENOUGH!!!!! RECALL THIS PROBLEM BEFORE PEOPLE GET KILLED!!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214055January 7, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
OUR 2005 FORD FREESTAR HAS ONLY 46,000 MILES ON IT. DECEMBER 23, 2007, TWO DAYS BEFORE CHRISTMAS, THE TRANSMISSION/TRANSAXLE INDICATOR LIGHT COME ON AS THE TRANSMISSION DOWNSHIFTED SUDDENLY AT 55MPH. WE TOOK TO THE THRELKELD FORD DEALERSHIP AND THEY SAID THE SHIFTING SOLENOIDS HAD TO BE REPLACED FOR $1,012.00. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213969January 6, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
DRIVING DOWN THE INTERSTATE, CRUISE CONTROL SET AT 74, AND ALL AT ONCE THE ENGINE REVS AND ALL POWER IS LOST . MANAGED TO GET OFF TO THE SIDE. 3 ADULTS AND A 4 YEAR OLD. IT TOOK 2 HOURS FOR A TOW TRUCK TO GET THERE. NOW I FIND OUT THAT THE TRANSMISSION WILL HAVE TO BE REPLACED AND THAT THIS IS A BIG PROBLEM WITH THIS TYPE OF FORD PRODUCTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213550January 3, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
2004 FORD FREESTAR....DRIVING 45 MPH IN VERY HEAVY TRAFFIC...WIFE DRIVING WITH A 5 YEAR OLD, 2 YEAR OLD, AND 6 MONTH OLD....TRANSMISSION JUST DISENGAGED....JUST WENT INTO NON-OPERATIONAL MODE EVEN THOUGH YOU COULD SHIFT FROM R TO D TO 1 TO 2...VAN IS AT REPAIR SHOP AND THEY ARE INDICATING TRANS. FAILURE....IE TORQUE CONVERTER.*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213617January 3, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
2004 FORD FREESTAR VAN WITH 32,593 MILES ON ODOMETER WAS BEING DRIVEN ON A FLAT, STRAIGHT, STRETCH OF HIGHWAY AT A CONSTANT 60 MPH WHEN DRIVER EXPERIENCED SUDDEN LOSS OF POWER. DRIVER DANGEROUSLY MANEUVERED OUT OF TRAFFIC ON HIGHWAY, BUT COULD ONLY COAST AND SOON DISCOVERED THERE WERE NO GEARS WORKING IN THE TRANSMISSION, NO DRIVE, NO REVERSE, NO LOW GEARS....NO ABILITY TO MOVE VAN AT ALL! WAITED FOR TWO HOURS FOR A TOW TRUCK ON A COLD MINNESOTA WINTER NIGHT IN DECEMBER. CAR WAS TOWED TO FORD DEALER. WAS INITIALLY TOLD BY SERVICE ADVISOR THAT OUR FORD FREESTAR WITH 32,593 MILES (9 WEEKS OUT OF WARRANTY) NEEDED AN ENTIRE TRANSMISSION REPLACEMENT FOR $3700, THEY TOLD US IT WAS TOO EXTENSIVE OF DAMAGE TO REPAIR ANY PARTS INDIVIDUALLY (THIS RECOMMENDATION CAME FROM THEM DESPITE THE FACT THAT THEY ADMITTED THEY HAD NOT EVEN PUT THE CAR UP ON A LIFT). WE CALLED FORD DIRECTLY TO REQUEST ASSISTANCE AND PLEAD OUR CASE FOR A VEHICLE THAT HAD EXTREMELY LOW MILEAGE AND WAS BARELY OUT OF WARRANTY. THE FORD REPRESENTATIVE TOLD US THEY WOULD CALL THE DEALERSHIP DIRECTLY TO DISCUSS PROBLEM. A DAY LATER WE RECEIVED A CALL FROM THE SERVICE ADVISOR AT THE DEALERSHIP AND THEY TOLD US THEY WOULD BE REPAIRING THE BROKEN PART, A TORQUE CONVERTER. FORD OFFERED $1000 TOWARDS THE REPAIR. IT TOOK 10 DAYS FOR THE DEALERSHIP TO REPAIR THE BROKEN TORQUE CONVERTER. OUR COST WAS ULTIMATELY $1220.41. THIS WAS AN OUTRAGEOUS BALANCE DUE TO REPAIR A PART THAT SHOULD NOT HAVE BROKEN AT SUCH LOW MILEAGE! FORD DIDN'T GIVE US A LOANER CAR DURING THE REPAIR TIME AND THEN SLAPPED US WITH AN INSULT OF A BILL.*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213363January 1, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
FAILURE OF THE TORQUE CONVERTER/AUTOMATIC TRANSMISSION IN THE 2004 FORD FREESTAR IS A SERIOUS AND WIDESPREAD SAFETY DEFECT. NHTSA NEEDS TO WAKE UP AND ISSUE A RECALL BEFORE SOMEONE GETS KILLED DRIVING ONE OF THESE THINGS. THIS IS A FAMILY VEHICLE! FAMILIES DESERVE SAFE VEHICLES, ESPECIALLY WHEN PURCHASING DECISIONS ARE MADE BASED ON SAFETY CLAIMS!*CN DUPLICATETO 10290338*SMCH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213255December 31, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
VEHICLE LOST POWER WHILE MOVING. NO FORWARD OR REVERSE. PROBLEM DIAGNOSED AS A TORQUE CONVERTER FAILURE ON TRANSMISSION AT 49,500 MILES. TRANSMISSION REBUILD NECESSARY TO CORRECT PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213083December 28, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
WHILE TRAVELING ON I-81 SOUTHBOUND, MY 2004 FORD FREESTAR VAN WENT OUT OF GEAR AND THE VAN LOST POWER. WHEN WE COASTED TO THE SHOULDER THE VAN WOULD NOT GO INTO GEAR. THE FORD DEALERSHIP THAT IS WORKING ON THE VAN BELIEVES IT IS THE TRANS TORQUE CONVERTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212716December 26, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
1. THERE WAS NO PRIOR WARNING 2. AFTER NORMAL HIGHWAY DRIVING, I CAME TO A COMPLETE STOP. I ATTEMPTED TO PUT THE VEHICLE IN REVERSE BUT THE VEHICLE WOULD NOT SHIFT. 3. THE MECHANIC SAID IT WAS THE TORQUE CONVERTOR AND THE SHAFT WERE DAMAGED, CAUSING METAL TO ENTIRE THE TRANSMISSION, SCORING IN THE VALVE COMPARTMENT. THE ENTIRE TRANSMISSION AND RADIATOR ARE BEING REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212870December 26, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
DRIVING ALONG AT HIGHWAY SPEED WHEN I NOTICED MY TACHOMETER SPIKE UPWARD AND THE ENGINE RACING. I TURNED OFF THE CRUISE CONTROL AND GAVE THE VAN GAS ONLY TO HEAR THE ENGINE RACE AND NO PICK UP IN SPEED. I WAS LUCKY ENOUGH TO BE ABLE TO GET ONTO THE SHOULDER SAFELY. THE FORD DEALER TELLS ME THAT THE "PLANETARY SHAFT" HAS BROKEN OFF INSIDE THE PUMP IN MY TRANSMISSION AND THAT MY REPAIR WILL COST ME ROUGHLY $3000.00. THIS FREE STAR IS ONLY 3 YEARS OLD. WHY IS THIS HAPPENING TO THESE FAIRLY NEW VEHICLES? I HAVE NOTICES OVER 1300 COMPLAINTS ON EDMUNDS NOT TO MENTION THE ONE ON THIS SITE. WHY ISN'T FORD DOING A RECALL. DO THEY NEED THE EXTRA MONEY TO MAKE THEIR STOCK HOLDER HAPPY! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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