Ford Freestar Complaints

2,533 consumer complaints on file.

#10227867May 15, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10227783May 14, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
I'D LIKE TO ADD MY COMPLAINT TO THE LIST OF UNHAPPY FORD CONSUMERS WHO'VE HAD PROBLEMS WITH THEIR TRANSMISSIONS ON THE FORD FREESTAR MINIVANS. I HAVE A 2004 FORD FREESTAR AND IT HAS A LITTLE OVER 44,000 MILES ON IT. WE WERE GOING DOWN THE HIGHWAY AND SUDDENLY WE HAD NO POWER TO GO ANYWHERE, THE RPM INDICATOR WOULD MOVE UP BUT WE HAD NO POWER, IT BASICALLY DIED. WE HAD NO FORWARD OR REVERSE, WE WERE JUST COASTING WITH NO POWER. LUCKILY WE WERE ABLE TO PULL OVER TO THE SIDE OF THE ROAD AND CALL A TOW TRUCK. TOOK IT TO THE FORD GARAGE AND WAS TOLD IT WAS THE TORQUE CONVERTER THAT WENT OUT. WE HAD IT FIXED AND THANKFULLY IT WAS UNDER WARRANTY YET. I KNOW YOU'VE HAD NUMEROUS COMPLAINTS ABOUT THE FORD FREESTAR VANS...COME ON PEOPLE DO SOMETHING BEFORE SOMEONE GETS HURT. WE HAD NO POWER TO GO ANYWHERE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10227524May 12, 2008
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL*THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE MECHANISM FOR THE REAR DOOR HANDLE WAS DEFECTIVE. THE DOOR HANDLE CAME OFF IN HER HAND WHEN SHE WAS OPENING THE LATCH. FORD IS NOT REPAIRING THE FAILURE UNDER WARRANTY, ALTHOUGH THE CONTACT SIGNED UP FOR THE MOST EXPENSIVE COVERAGE. SHE FEELS THAT THIS IS A SAFETY ISSUE BECAUSE HER THREE YEAR OLD CHILD CAN OPEN THE DOOR. THE PARTS HAVE BEEN ON BACK ORDER FOR TWO MONTHS. THE PARTS FOR THE REPAIR HAVE JUST ARRIVED AT THE DEALER. THE REPAIR WILL COST BETWEEN $500 TO $1,000. THE FAILURE MILEAGE WAS 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226990May 8, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
2004 FORD FREESTAR (MINIVAN). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226968May 7, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
DRIVING ON A BUSY HIGHWAY(RTE 422 -OHIO) IN MODERATE TO HEAVY TRAFFIC. STOPPED FOR A SCHOOL BUS AND THE CARS MADE A POP THEN WOULD NOT GO FORWARD OR REVERSE. HAD TO BE TOWED , TOOK TWO HOURS AND CAUSED SOME TRAFFIC CONGESTION. TRANSMISSION FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226851May 6, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING APPROXIMATELY 35-40 MPH, THE VEHICLE BEGAN TO HESITATE AND THE INSTRUMENTAL PANEL LIGHTING FLASHED. THE VEHICLE SHUT OFF A FEW MINUTES LATER AND WAS TOWED TO THE DEALER. THE DEALER STATED THAT WATER PENETRATED THROUGH THE WINDSHIELD WIPER MOTOR AREA AND CAUSED THE MAIN COMPUTERIZED SYSTEM TO FAIL. THE INSTRUMENT PANEL HAD TO BE REPLACED, THE GAS LINE HAD TO BE BLOWN OUT, AND THE SPARK PLUGS WERE REPLACED. THE INSURANCE COMPANY INVESTIGATION CONCLUDED THAT THE FAILURE WAS DUE TO A PRODUCT DEFECT. THE MANUFACTURER ACKNOWLEDGED RECEIVING THE CONTACT'S WRITTEN COMPLAINT; HOWEVER, THEY WOULD NOT ASSIST WITH THE $1,200 REPAIR COST THAT THE CONTACT HAD TO PAY. THE FAILURE MILEAGE WAS 58,502.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226528May 2, 2008
SEAT BELTS
REAR PASSENGER SIDE SEATBELT DAMAGED THROUGH UNKNOWN CAUSE. THIS SEATBELT WAS SPECIFICALLY ONLY USED FOR USE WITH CHILD BOOSTER SEAT. NOW THE SEATBELT IS CUT AND CLEARLY UNSAFE FOR ANYONE'S USE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226356May 1, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILURE AT 47,000 MILES OF USE. VEHICLE WAS SERVICED AT REQUIRED MILEAGE BY DEALER. TRANSMISSION REPAIR SHOP STATES THAT FAILURE MAY BE TORQUE CONVERTER. COST TO CONFIRM WILL BE $350.00. REPAIR WILL BE ADDITIONAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225819April 27, 2008
ENGINE AND ENGINE COOLING
MRS. ATTEE WAS STARTING OUR FORD FREESTAR, WHEN SHE HEARD A CLICKING NOISE AND NOTICED WHAT SHE THOUGHT WAS SMOKE COMING FROM THE HOOD. SHE(MRS. ATTEE) THEN OPENED THE HOOD TO FIND A SMALL FLAME COMING FROM THE ENGINE, SHE PROCEED TO CALL THE FIRE DEPARTMENT. WITHIN 5 MINUTES THE VAN 'S ENGINE WAS ENGULFED IN FLAMES. WHEN THE FIRE DEPARTMENT ARRIVED IT WAS TO LATE, THE FIRE HAD ALREADY DONE ITS DAMAGE(TOTALED). *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10225701April 25, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
2004 FORD FREESTAR TRANSMISSION FAILED WHILE DRIVING. TOWED TO FORD DEALERSHIP AND NEEDED TORQUE CONVERTER REPLACED BECAUSE OF FAILED SPLINE. INSPECTION OF SPLINE SHOWED IT WAS WORN AWAY YET OTHER GEARS REMAINED IN GOOD SHAPE. REVIEW OF INTERNET COMPLAINTS OF THIS PROBLEM WERE NUMEROUS. SOME OF THE FAILURES WERE WITH CHILDREN IN VEHICLE WHILE DRIVING ON BUSY HIGHWAYS. FORTUNATELY MY TRANSMISSION FAILURE WAS ON A EMPTY COUNTRY ROAD I JUST COASTED TO A STOP ( I WAS ONLY GOING ABOUT 10 MPH AT THE TIME ) WITHOUT INCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225753April 25, 2008
SUSPENSION:FRONT
AT 66,000 MILES MY 2005 FORD FREESTAR VAN DEVELOPED A HIGH-PITCHED WHINE AT HIGHWAY SPEEDS IT STARTED ONLY WHEN VAN HAD BEEN DRIVEN FOR SOME DISTANCE BUT INCREASED IN FREQUENCY. TOOK TO A SHOP AND IT WAS DIAGNOSED AS BEARING FAILURE IN BOTH FRONT HUBS SIMULTANEOUSLY. VERY EXPENSIVE TO REPAIR ($775). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225562April 24, 2008
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
IN NOV, 2007 MY 7 YEAR OLD GRANDDAUGHTER STARTED TO EXIT THE BACK PASSENGER VAN DOOR. THE DOOR OPENED AND SHE WAS ABOUT HALF WAY OUT THE DOOR WHEN IT STARTED TO CLOSE ON HER. MY HUSBAND HAD ALREADY GOT OUT OF THE VAN AND WAS ABLE TO STOP THE DOOR FROM CLOSING ON HER. IT DID NOT AUTOMATICALLY STOP AND GO BACK ON CONTACT. THEN IN DEC MY SISTER-IN-LAW WAS ALSO STARTING TO EXIT THE VAN FROM THE SAME DOOR AND THE SAME THING HAPPENED TO HER. THE DOOR OPENED, HESITATED AND THEN STARTED TO CLOSE ON HER. ON APRIL 6, 2008 MY 80+ MOTHER OPENED THE REAR PASSENGER VAN DOOR AND STARTED TO ENTER THE VAN. THE DOOR STARTED CLOSING ON HER. HER LEFT FOOT WAS ALREADY IN THE VAN AND THE DOOR CLOSURE CAUSED HER TO FALL BACKWARDS ONTO THE PAVEMENT. HER LEFT FOOT WAS TANGLED UNDER THE PASSENGER SEAT. HER COUSIN WAS ALREADY SEATED ON THE OTHER SIDE AND WAS ABLE TO GET THE DOOR STOPPED BEFORE IT HURT HER LEG ANY WORSE. SHE HAD LANDED ON HER LOWER BACK AND WAS SORE, STIFF AND UNABLE TO SIT COMFORTABLY FOR ABOUT A WEEK. I MADE AN APPT WITH THE LOCAL FORD DEALER TO SEE IF THEY COULD FIND A PROBLEM. THE FIRST TIME I TOOK IT IN, THEY COULD NOT DUPLICATE THE PROBLEM. I TOLD THEM IT WAS INTERMITTENT,MOST OF THE TIME IT WORKED. WHEN I PICKED THE VAN UP I HAD THE SERVICE MANAGER WALK OUT WITH ME, AND I SHOWED HIM HOW WE OPENED THE DOOR FROM THE OUTSIDE AND THE DOOR OPENED AND IMMEDIATELY STARTED TO CLOSE. THE SERVICE GROUP WAS TESTING IT BY USING THE BUTTONS ON THE REMOTE. THEY TESTED THE VAN AGAIN AND FOUND CODES OF B2589, B2592 AND B2594 IN THE COMPUTER FOR THE SLIDING DOORS. THEY THEN FOUND THE LATCH AND SENSOR ASSEMBLY WERE STICKING AND SHORTED OUT. THEY TOLD US THEY FOUND THE CODES IN BOTH DOORS, EVEN THOUGH WE HADN'T HAD ANY PROBLEMS WITH THE SLIDING DOOR ON THE DRIVERS SIDE. THE ONLY WAY TO "FIX" THE PROBLEM WAS TO REPLACE BOTH SIDES REAR SLIDING DOOR CABLES AND LATCH ASSEMBLIES. THIS IS FOR A 2004 FREESTAR VAN WITH ONLY 10,072 MILES! IT COST US $736.41 TO HAVE THIS FIXED. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10225579April 24, 2008
WHEELS:RIM
TL*THE CONTACT OWNS A 2005 FORD FREESTAR. THE CONTACT STATED THAT THE RIMS ON HER VEHICLE WERE DESIGNED TO HOLD WATER. THE RIMS WERE "PITTED AND RUSTY", ACCORDING TO THE CONTACT. SHE WAS CONCERNED THAT THE DESIGN WAS FAULTY AND THE RIMS MIGHT FAIL IN TEN YEARS. SHE CALLED THE DEALER AND WAS GIVEN THE NUMBER TO ANOTHER DEALER. THE DEALER STATED THAT THE RIM WAS THE THICKEST METAL PART OF THE VEHICLE AND NOTHING WAS WRONG. THE PURCHASE DATE AND POWERTRAIN WERE UNKNOWN. THE CURRENT MILEAGE WAS 21,315 AND FAILURE MILEAGE WAS LESS THAN 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225512April 23, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2005 FORD FREESTAR THAT NEEDS A TRANSMISSION. I WAS DRIVING TO WORK TODAY AND OUT OF NO WHERE MY VAN STOPPED DRIVING. THE ENGINE WAS ON BUT THE VAN WOULDN'T MOVE. I WAS JUST ABOUT TO GET ONTO INTERSTATE 95 (ABOUT 100 FEET FROM ON RAMP) I COULD HAVE BEEN KILLED MY CHILDREN COULD HAVE BEEN KILLED. MY CAR WOULDN'T MOVE AT ALL!!! I WAS SCARED TO DEATH. I HAVE READ MANY COMPLAINTS TODAY ABOUT THE TRANSMISSION PROBLEM WITH FORD FREESTARS. I CAN'T BELIEVE THAT THERE HAS BEEN NO RECALL. I WILL COST ME $3,000 DOLLARS TO HAVE THIS FIXED. I HAVE 4 CHILDREN, WHERE DO I GET THIS MONEY FROM? I HAVE MY VAN AT A GARAGE THAT WE GO TO FOR REGULAR MAINTENANCE. THEY ARE TELLING ME THERE IS NO WARRANTY ON THIS VAN. HOW DOES THIS VAN JUST UP AND DIE WHEN IT IS 3 YEARS OLD WITH 55,000 MILE ON IT AND FORD IS NOT RESPONSIBLE FOR ANYTHING? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225419April 22, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM), STRUCTURE
I HAVE HAD PROBLEMS WITH MY FORD FREE STAR 2005 VAN IT HAS 50,600 MILES ON IT. IT ALL STARTED WHEN THE SPEEDOMETER AND ODOMETER STOPPED WORKING AT HIGHWAY SPEEDS. THEN A FEW SECONDS LATTER THE VAN JUST DIED WHILE DRIVING WITH MY TWO YEAR OLD TWINS IN THE CAR. I WAS ABLE TO START IT UP AGAIN AND IT STARTED TO SPUTTER AND STALL AGAIN. I AM A MECHANIC AND I WAS GOING TO ATTEMPT TO REPAIR THE VEHICLE MYSELF UNTIL I WENT ON LINE AND FOUND OUT THAT OTHER PEOPLE HAVE BEEN COMPLAINING ABOUT THE PCM GETTING WET AND I FOUND OUT MINE WAS WET AND CORRODED. THE PCM WAS GETTING WET BY WATER GETTING THROUGH THE CROWL GASKET. I ALSO FOUND OUT THAT THERE WAS A TSB OUT ON THIS DIRECTING DEALERS HOW TO REPAIR THIS PROBLEM AT COST TO THE CUSTOMER. THE PCM WAS REPLACED NOW THE VEHICLE SHIFTS FUNNY AND GOES IN AND OUT OF GEAR AND I WAS TOLD I HAVE TRANSMISSION DAMAGE NOW. I CALLED FORD CUSTOMER SERVICE AND THEY BASICALLY TOLD ME OH WELL, NOT OUR PROBLEM. BUT HOW IS THIS MY PROBLEM FOR A VEHICLE I DID NOT DESIGN. WATER SHOULD NOT BE ABLE TO GET TO THE PCM. NOW MY VEHICLE SITS AT A DEALER AND THE DEALER SAID THAT ALL PLUG IN CONNECTORS TO SENSORS. AND VITAL COMPUTER COMPONENTS ARE WET AN CORRODED. BUT IF FUNNY HOW THERE IS A TSB OUT ON THIS PROBLEM AND FORD IS DOING NOTHING TO HELP THE CUSTOMER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225157April 20, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
VERY DANGEROUS! BOUGHT A NEW 2004 FORD FREESTAR MINI VAN ON JAN. 22. OF 2005 LEFTOVER . I HAVE 35,000 MILES ON IT. DRIVING HOME WITH MY FAMILY ON THE HEAVILY TRAFFIC LONG ISLAND EXPRESSWAY I 495 AT APPROX 10:30 IN THE EVENING. NO WARNING THE TRANSMISSION DIES. NO POWER AT ALL. I COAST TO THE RIGHT LANE AND WITH NO SHOULDER WHERE I WAS I JUST PRAYED I WOULD NOT GET PLOWED INTO THE REAR WITH MY TWO BOYS AGE 5 AND 10 SLEEPING. THIS WAS EXTREMELY DANGEROUS. AFTER READING THE FORUMS ON THE INTERNET I FIND THIS IS A COMMON PROBLEM WITH THIS VEHICLE. CHECK OUT THIS LINK WHICH IS ONE OF A FEW I HAVE FOUND... HTTP://WWW.CARSURVEY.ORG/VIEWMORECOMMENTS_REVIEW_77118_1.HTML WHAT RECOURSE DO I HAVE AND WHY ISN'T FORD MADE TO REDESIGN / REPAIR THIS DEFICIENCY IN THEIR DESIGN. SOME FAMILY WILL GET INJURED IF NOT KILLED. THESE VANS WERE DESIGNED FOR FAMILIES WITH YOUNG CHILDREN. VERY DISAPPOINTED AND CONCERNED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10224986April 19, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILS AND CAR STALLS IN TRAFFIC WITHOUT WARNING, WHICH CREATES A SAFETY HAZARD. THE FORD DEALER SERVICE DEPARTMENT REPLACED THE PCM, WIRING HARNESS, AND MULTIPLE SENSORS, BUT THE PROBLEM CONTINUED. THE CAUSE APPEARS TO BE FLOODING OF PCM, RELATED WIRING, AND ATTACHED SENSORS DUE TO DESIGN DEFECT. FORD TSB EXISTS ON THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10224680April 16, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2005 FORD FREESTAR. WHILE DRIVING 5 MPH AND AT 2,000 RPM'S, THE VEHICLE BEGAN TO STUTTER. THE VEHICLE HAS BEEN TAKEN TO THE DEALER SEVERAL TIMES FOR TRANSMISSION SERVICE. THE TRANSMISSION CONTINUES TO FAIL. THE VIN WAS UNKNOWN. THE CURRENT MILEAGE WAS 61,000 AND FAILURE MILEAGE WAS 31,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10224443April 14, 2008
STRUCTURE
2004 FORD FREESTAR, BACK LIFTGATE. A DESIGN FLAW ALLOWS RAINWATER OR WATER FROM A CAR WASHING) TO SEEP IN, ACCUMULATE, AND PUDDLE ALL AROUND THE LATCH MECHANISM OF THE BACK LIFT GATE. THIS CAUSES IT TO FREEZE ON ICY DAYS WHICH CAUSES DIFFICULTY OPENING OR CLOSING THE BACK LIFTGATE. EVENTUALLY, THE LATCH MECHANISM RUSTS OUT COMPLETELY AND HAS TO BE REPLACED. THIS IS AN OBVIOUS DESIGN FLAW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10224325April 13, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
AFTER SEVERAL O2 SENSORS AND PCM'S ON OUR 2005 FREESTAR, THE TRANSMISSION JUST QUIT GOING DOWN THE HIGHWAY WITH SCHOOL CHILDREN IN THE VAN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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