Ford Freestar Complaints

2,533 consumer complaints on file.

#10212686December 25, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
THE FIRST TIME WE EXPERIENCED PROBLEMS WITH OUR 2004 FORD FREESTAR (APPROXIMATELY 38,000 MILES)WAS IN APRIL OF 2007. WE WERE EXPERIENCING MANY PROBLEMS RELATED TO THE TRANSMISSION. WE TOOK THE VEHICLE IN TO OUR DEALERSHIP AND WAS TOLD THAT A DEAD MOUSE WAS CAUSING THE PROBLEMS. THE NEXT TIME THE PROBLEMS WERE THE SAME, BUT THEY COULDN'T FIND ANYTHING WRONG WITH THE VAN WHEN TAKEN INTO THE DEALER. THE THIRD TIME, THEY SAID THE TORQUE CONVERTER NEEDED REPLACED. AT THIS TIME THEY KEPT OUR VAN FOR THREE DAYS WAITING FOR FORD TO GET BACK TO THEM BECAUSE THE LOCAL DEALER DIDN'T UNDERSTAND WHAT WAS WRONG WITH IT. THEY FIXED IT BY REPLACING THE TORQUE CONVERTER....$1109 LATER. THE FIRST TWO VISITS AMOUNTED TO APPROXIMATELY $400.00 I SHOULD ADD THE FIRST TIME IT STOPPED WORKING, MY WIFE AND TWO YOUNG CHILDREN WERE DRIVING IN A NOT SO HOT PART OF TOWN AND HAD TO PULL INTO A SEEDY AREA. CARS WERE HONKING THEIR HORNS AND YELLING AT MY WIFE TO MOVE. OUR LITTLEST CHILD WAS CRYING AND EXTREMELY UPSET. I WAS ABLE TO GET TO THEM AND WE DROVE THE SPUTTERING VAN HOME WHERE WE HAD IT TOWED. THE SECOND TIME WE WERE LUCKY. MY WIFE WAS IN HER WORK PARKING LOT. THE THIRD TIME WE WERE EVEN LUCKIER...WE WERE HOME. THE FOURTH TIME WE WERE COMING HOME (JUST TO LET YOU KNOW...IT WAS CHRISTMAS) WE HAD THE SAME THINGS HAPPEN..SPUTTERING, JERKING OF THE TRANSMISSION, ENGINE SHUT OFF. ALL TIMES WE HAD TO HAVE THE VAN TOWED. MY WIFE IS TERRIFIED TO DRIVE IT IN FEAR THAT WHEN WE PULL OUT OF OUR DRIVEWAY, SHE AND THE CHILDREN MAY BE HIT AND KILLED. WE LIVE IN BETWEEN TWO HILLS OF A VERY BUSY ROAD. THIS ROAD IS FREQUENTED BY DUMP TRUCKS AND LANDFILL TRUCKS! NOT ONLY HAVE WE SPENT AN EXTREME AMOUNT OF MONEY ON THE VAN, WE READ WERE MANY FAMILIES HAVE EXPERIENCED THE SAME THING. MY WIFE HAD ALWAYS FELT SAFE IN A FORD....NOT ANY MORE. WE NEED HELP FROM WHOEVER CAN HELP US. PLEASE, LET'S STOP FORD BEFORE SOMEONE GETS KILLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212176December 18, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILURE ON MY2004 FORD FREESTAR WITH 56,000 MILES. MY WIFE WAS DRIVING THE VAN APPROXIMATELY TWO WEEKS AGO...SHE ACCELERATED ONTO THE FREEWAY AND PULLING IN FRONT OF AN 18 WHEELER WHEN THE VAN JUST STOPPED ACCELERATING AND SHE QUICKLY ACTIVATED HER HAZARD LIGHTS AND MERGED OFF OF THE FREEWAY. MY FOUR CHILDREN WHERE IN THE BACK SEATS AND THIS COULD HAVE TURN TRAGIC IN THE BLINK OF AN EYE. THERE WERE NO WARNING SIGNS. WE TOWED THE VAN TO THE FORD DEALER AND THEY STATED IT WAS PROBABLY THE TRANSMISSION. I EXPLAINED TO THEM THAT I LOOKED ON THE INTERNET TO SEE IF THERE WERE ANY RECALLS ON THE FORD FREESTAR TRANSMISSIONS AND DID NOT FIND ANY. HOWEVER, I WAS ABLE TO READ OVER 1300 BLOGS SIMILAR COMPLAINTS AND VERY DISSATISFIED CUSTOMERS ON EDMUNDS.COM WEBSITE. THE HORRIBLE THING THAT RAISE THE RED FLAG IS THAT NO ONE SEEMS TO BE DOING ANYTHING ABOUT THIS. I JUST RECENTLY RETURNED FROM A ONE YEAR TOUR IRAQ, NOT THINKING MY FAMILY WOULD BE IN DANGER ON THE ROADS HERE IN THE GREAT U.S OF A. THIS IS A CRY FOR HELP / REQUEST THAT SOMEONE LOOKS INTO THE FORD FREESTAR TRANSMISSION FAILURES BEFORE SOMEONE GETS KILLED, I PRAY THAT NO ONE HAS ALREADY BEEN KILLED. SENIOR CHIEF TROY THIBEAUX U.S. NAVY *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212191December 18, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE ACCELERATING FROM A STOP WITH THE ACCELERATOR PEDAL DEPRESSED, THE VEHICLE WOULD NOT SHIFT PROPERLY. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY DISCOVERED A TRANSMISSION TORQUE CONVERTER SLIPPAGE. THE SPEED WAS UNKNOWN. THE CURRENT MILEAGE WAS 94,000 AND FAILURE MILEAGE WAS 79,000. THE CONSUMER STATED HE DIDN'T CHANGED THE TRANSMISSION FLUID, BECAUSE THE DEALER TOLD HIM IT WAS NOT NECESSARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212197December 18, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
THIS IS A NATIONAL ISSUE OF A DEFECTIVE AND UNSAFE TRANSMISSIONS OF A FORD MOTOR COMPANY PRODUCT THAT FORD REFUSES TO ACCEPT OR BE HELD ACCOUNTABLE FOR AND ISSUE A RECALL. THIS IS NOT A WARRANTY ISSUE BUT A DEFECTIVE PRODUCT AND INTEGRITY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212244December 18, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
MY CAR SHOWED NO SIGNS OF ANYTHING WRONG..NOT EVEN A LIGHT ON THE DASHBOARD CAME ON. I WAS DOING ABOUT 40MPH AND IT WAS AS IF SOMEONE THREW ME INTO NEUTRAL AND THE CAR WOULDN'T MOVE IN EITHER DIRECTION AT ALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212059December 17, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
ON DEC 15,2007 MY PREGNANT WIFE AND 3 CHILDREN WERE GOING SHOPPING. AS THEY WERE DRIVING UP A INCLINE THE VEHICLE JUST STARTED RACING AS IN NEUTRAL. MY WIFE PULLED THE VEHICLE OVER AS BEST SHE COULD DUE TO A LOW SHOULDER,STILL IN THE ROAD. SHE REMOVED THE KIDS AND BROUGHT THEM UP AN EMBANKMENT SO IF THE VEHICLE WAS HIT THEY WOULD BE SAFE. A FRIEND TOWED US TO A LEVEL SPOT AND I CHECKED THE LINKAGE AND FLUID LEVELS. THERE APPEARS TO BE NO PROBLEM WITH EITHER AND THERE WAS NO SIGN THAT THIS WAS GOING TO HAPPEN. THE TRANSMISSION JUST QUIT AND UPON RESEARCHING I FOUND OUT THAT THIS ISN'T AN ISOLATED PROBLEM AND THAT I'M NOT ALONE. IF THIS HAPPENED AT A BUSIER TIME I THINK IT COULD HAVE BEEN FATAL BECAUSE OF THE LARGER INCREASED TRAFFIC. PLEASE HELP AS THIS IS ARE PRIMARY VEHICLE AND MY WIFE IS DUE IN MARCH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212166December 17, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
2005 FORD FREESTAR VAN WENT INTO NEUTRAL WHILE DRIVING DOWN THE ROAD AT 55MPH ONCE IT STOPPED IT WOULD NOT MOVE. ONLY HAS 38500 MI. DEALER SAYS IT NEEDS NEW TORQUE CONVERTER FOR ONLY $1200-$1500 AND IT'S OUT OF WARR. I WENT ONLINE AND FOUND OUT I WAS NOT THE ONLY ONE WITH PROBLEMS. IT'S LESS THAN 3YR OLD BUT 2500MI OVER WARR. NOW I KNOW WHY EVERYBODY IS BUYING FOREIGN CARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212009December 16, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION BROKE @ 50,000 MILES WITHOUT WARNING. I JUST BOUGHT THIS VAN 8 MONTHS AGO, AND NOW IM MAKING PAYMENTS ON A VAN I CANNOT DRIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210744December 4, 2007
FUEL SYSTEM, OTHER:FUEL INJECTION SYSTEM
BAD EGR VALVE. ORDERED PART 6 WEEKS AGO AND KEEP GETTING TOLD THE PART IS ON BACK ORDER, HAVE CALLED OTHER DEALERS, THEY HAVE SAID THEY WILL HAVE THE PART BUT NEVER GET IT. THIS VEHICLE IS A PRIMARY CAR AND IT HAS BEEN OUT FOR 2 MONTHS NOW. WHAT AM I SUPPOSED TO DO WITH A VEHICLE THAT I CAN'T DRIVE BECAUSE I CANT GET THE PART TO GET IT FIXED? I HAVE TWO FRIENDS WITH THE SAME VEHICLE, SIMILAR MILES BUT THEIR THE 05 MODEL WITH THE SAME PROBLEM, CANT GET THE PART EITHER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210155November 28, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
AFTER LEAVING A FAMILY GATHERING ON THANKSGIVING DAY WE WERE DRIVING HOME (MY HUSBAND, 2 KIDS AND I) WHEN AFTER STOPPING AT A RED LIGHT THE CAR WOULDN'T ACCELERATE, MY HUSBAND TRIED TO PUT IT ON REVERSE AND AND OTHER GEARS BUT IT WOULD NOT MOVE, ALL OF THIS WAS HAPPENING IN THE MIDDLE OF A 3 LINES STREET WITH OTHER CARS HONKING AT US. BECAUSE IT WAS A HOLIDAY WE HAVE THE CAR TOWED TO OUR HOUSE FIRST AND TO THE DEALER THE NEXT MORNING. TO PUT A NEW TRANSMISSION THE DEALER TOLD US THAT IT'LL COST US $4390. AFTER COMPLAINING TO FORD'S CUSTOMER SERVICE THEY AGREED TO LET US PAY $1293. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209934November 26, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
I TOOK MY CAR IN FOR A ROUTINE OIL CHANGE AND TIRE ROTATION. (WHICH I DO EVERY 5K, THIS WAS AT ABOUT 40K). REAR DRIVER BRAKE PADS WERE DOWN TO 10%, ALL OTHERS WERE FINE. WHEN REPLACING PADS, THE MECHANIC FOUND BRAKE FLUID HAD LEAKED INTO THE CALIPER, CAUSING IT TO FAIL. THE CALIPER FAILURE CAUSED OVERHEATING AND DRAGGING OF THE CERAMIC BRAKE PAD ON THE ROTOR, CUTTING A HUGE GROOVE INTO ROTOR, WHICH NEGATED ANY CHANCE OF MACHINING. THE CALIPERS, ROTORS AND BRAKE PADS ALL REQUIRED REPLACEMENT WITH LESS THAN 40K MILES ON THE CAR... BIG $$$$. THIS FAILURE SEEMED PRE-MATURE, AND WAS UNUSUAL EVEN TO A SERVICE MANAGER WITH MANY YEARS OF EXPERIENCE. (HE SUGGESTED THAT FORD SHOULD BE NOTIFIED, WHICH THEY WERE, TODAY, 11/26/2007). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209338November 19, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
ON 11/15/07, MY WIFE WAS DRIVING OUR 2004 FORD FREESTAR WITH 45,000 MILES NEAR OUR HOME, (LUCKILY), WHEN, WITHOUT WARNING OF ANY KIND, THE TRANSMISSION FAILED, RENDERING THE VEHICLE INOPERABLE. THE VEHICLE SIMPLY WOULD NOT MOVE UNDER IT'S OWN POWER AND STOPPED IN AN INTERSECTION WITH TRAFFIC. I CONTACTED THE DEALER I BOUGHT IT FROM THE NEXT DAY AND WAS TOLD BY THE SERVICE WRITER THAT FORD WAS UNAWARE OF ANY PROBLEMS WITH THIS YEAR AND MODEL. OBVIOUSLY, THIS WAS A LIE. I THEN HAD THE VEHICLE TOWED TO THE LOCAL AAMCO DEALER. THE OPERATOR OF THE AAMCO DEALER IS A RETIRED FORD TECHNICIAN WITH OVER 20 YEARS OF EXPERIENCE. IN FACT, HE MAINTAINS HIS FORD CERTIFICATION. NOT ONLY DID HE INSPECT THE TRANSMISSION AND FIND IT TO BE DEFECTIVE, BUT HE ALSO ADVISED ME THAT OURS IS THE THIRD VEHICLE OF THIS MAKE AND MODEL WITH THIS SAME EXACT TRANSMISSION FAILURE IN THE LAST WEEK OR SO. ALL 3 VEHICLES HAVE AROUND THE SAME MILEAGE AS WELL. SO FAR, FORDS CUSTOMER SATISFACTION CENTER IN DEARBORN HAS BEEN LESS THAN HELPFUL AND IS STONEWALLING ME ON A RESOLUTION. I AM AWAITING A PHONE CALL FROM A SUPERVISOR AT THE CALL CENTER BUT I AM NOT HOLDING MY BREATH. I HAVE CONTACTED AN ATTORNEY AND MEET WITH THEM THIS WEEK. THE VEHICLE NEEDS A NEW TRANSMISSION AND WE ARE WITHOUT TRANSPORTATION UNTIL THE ISSUE IS RESOLVED. THIS IS A SERIOUS DEFECT THAT THE PUBLIC NEEDS TO BE AWARE OF. THIS IS A FAMILY VEHICLE THAT WAS MARKETED FOR ITS SAFETY. THE VEHICLE IS UNSAFE AND THE PUBLIC NEEDS TO BE AWARE AND FORD NEEDS TO TAKE THE LEAD AND STEP UP TO THE PLATE AND DO THE RIGHT THING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207513October 31, 2007
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
TL*THE CONTACT OWNS A 2006 FORD FREESTAR. THE CONTACT STATED THAT ON SIX TIMES DIFFERENT OCCASIONS, WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE INTERMITTENTLY DECELERATED TO APPROXIMATELY 20 MPH. THE FAILURE OCCURRED WHILE THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WOULD NO LONGER ACCELERATE AND HAD TO BE PULLED OFF THE ROAD. THE VEHICLE WAS TAKEN TO THE DEALER SIX TIMES, BUT THEY COULD NOT DUPLICATE THE FAILURE. THE CURRENT MILEAGE WAS 21,000 AND FAILURE MILEAGE WAS 4,585. THE CONSUMER STATED WAS NOT INFORMED REPAIR WOULD REMEDY THE PROBLEM. UPDATED 12/12/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206900October 25, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
MY WIFE WAS DRIVING OUR 2004 FORD FREESTAR TO WORK. SHE WAS STOPPED AT A RED LIGHT ON A FREEWAY OVERPASS READY TO ENTER THE FREEWAY. WHEN THE LIGHT TURNED GREEN AND SHE TOOK HER FOOT OFF THE BRAKE THE VAN WOULD NOT MOVE. THE VANS TRANSMISSION HAS BEEN DIAGNOSED BE THE DEALER AS THE PROBLEM. THERE WERE NO WARNING SIGNS OR WARNING LIGHTS TO THE FAILURE. SHE WAS LUCKY THAT THE VAN DID NOT DIE ON THE FREEWAY 20 FEET AWAY AND THAT SHE DID NOT ROLL INTO THE CAR BEHIND HER. THE VAN HAS 62,000 MILES ON IT. AFTER REVIEWING EDMUNDS COMMENT BOARDS ON THE FORD FREESTAR IT SEEMS THAT THIS IS A COMMON OCCURRENCE. APPARENTLY, OTHERS HAVE HAD THE SAME PROBLEM WITH THE TRANSMISSION FAILING WITHOUT NOTICE. ONE POSTER WAS GOING 40MPH WHEN HIS VAN DIED. THIS IN MY OPINION IS A SEVERE SAFETY HAZARD AND FORD SHOULD BE RECALLING THESE VEHICLES AND REIMBURSING PEOPLE FOR NEW TRANSMISSIONS. A TRANSMISSION SHOULD NOT FAIL AT 60,000 MILES AND WITHOUT ANY WARNING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206663October 23, 2007
POWER TRAIN:DRIVELINE, POWER TRAIN:AUTOMATIC TRANSMISSION, WHEELS:HUB
I BOUGHT MY 2004 FORD FREESTAR USED IN FEBRUARY OF 2006 FROM EASTERN MOTORS AND HAD NOTHING BUT PROBLEMS WITH IT. FIRST IT NEEDED A TUNE-UP THEN THE COIL PACK WENT BAD AND NOW NEEDS BRAKES AND TIRES. BUT MY MAIN CONCERN IS MY TRANS-AXLE LIGHT COMING ON. I AM A MECHANIC SO I SCANNED IT ON OBD-II SCANNER,IT TOLD ME THAT MY TORQUE-CONVERTER WAS STUCK IN THE OPEN POSITION. SO IT NEEDED TO BE REPLACED. I CALLED FORD BECAUSE I CANT GET IT AFTERMARKET AND THEY SAID IT WOULD COST ME 300.00 FOR IT. BUT THE PROBLEM IS I CAN'T AFFORD IT AND ITS ON BACK ORDER FOR WHO KNOWS HOW LONG .FORD CANT GET UNTIL THEY GET SOME IN. ITS 2007 AND THE PROBLEM IS STILL THERE IT BUCKS AROUND WHILE DRIVING AND IT DOESN'T GO INTO GEAR RIGHT AWAY. ALSO WHEN YOU TURN THE WHEEL WHILE DRIVING IT MAKES A SQUEAKING NOISE AT THE FRONT WHEELS AND THE WHOLE FRONT END SHAKES WILE DRIVING 45 + MPH. ACCORDING TO MY VIN THERE IS NOTHING WRONG (YEAH RIGHT BS) IF I DIDN'T OWE SO MUCH ON THIS VAN I WOULD GET RID OF IT OR BETTER YET( SET IT ON FIRE MY SELF) SO I WOULDN'T HAVE TO DEAL WITH IT ANY MORE. I HAVE SEEN THE OTHER COMPLAINTS THAT PEOPLE WROTE AND I AGREE THIS IS (BS )AND FORD SUCKS BECAUSE THEY DON'T WANT TO TAKE CARE OF THEIR CUSTOMER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206545October 22, 2007
STEERING
TL*THE CONTACT OWNS A 2004 FORD FREESTAR. THERE IS A RESTRICTION THAT PREVENTS THE STEERING WHEEL FROM TURNING LEFT OR RIGHT PROPERLY. ON AUGUST 31, 2007, THE VEHICLE WAS TAKEN TO THE DEALER AND THEY STATED THAT NOTHING WAS WRONG WITH THE STEERING WHEEL; HOWEVER, THE WHEEL HAS BECOME EVEN HARDER TO TURN. THE CONTACT HAS NOT TAKEN THE VEHICLE BACK TO THE DEALER. THE CURRENT MILEAGE WAS 102,000 AND FAILURE MILEAGE WAS 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206319October 19, 2007
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
'04 FORD FREESTAR QUICK CONNECT ON FUEL LINE WILL COME LOOSE, SPRAYING FUEL ON MUFFLER AND EXHAUST SYSTEM! NO REPAIR KIT AVAILABLE. HAVE TO BUY COMPLETE FUEL LINE. THIS IS THE 2ND TIME ON THIS SAME VEHICLE. I'M AN AUTO-TECH AND HAD TO REPAIR THIS SAME VEHICLE BEFORE FOR THE SAME THING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206106October 11, 2007
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, UNKNOWN OR OTHER
2004 FORD FREESTAR WITH NO REAR DOOR SENSORS. CONSUMER BELIEVES THAT THE REAR SLIDING DOOR SHOULD HAVE SENSORS ON THE REAR OF THE DOOR. *KB THE CONSUMER'S SON WALKED TOWARDS THE REAR OF THE VEHICLE. HER SON GRABBED THE BACK EDGE OF THE DOOR, WHICH ULTIMATELY CLOSED ON HIS FINGERS. THE CONSUMER'S SON SUFFERED BRUISED AND SWOLLEN FINGERS. *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10203689September 21, 2007
SERVICE BRAKES, HYDRAULIC
2005 FORD FREESTAR GRINDING BEGAN BACK BRAKES HAVE HAD VAN MAINTAIN AT DEALERSHIP SINCE GOT NEVER HAD REPORT BRAKES NEED REPLACED AS NOISE INCREASED AT 42,068 MILES TOOK BACK TO DEALERSHIP FOUND BACK BRAKE AND ROTORS NEED REPLACED BUT NOT FRONT BRAKE THIS GOOD THIS IS A FWD VEHICLE FRONT BRAKES SHOULD GO FIRST FORD REPLACED ROTORS AND PADS WANTED 475.00 BUT AFTER POINTING OUT NEVER ADV ANY PROBLEM FINAL PRICE PAID 332.01 AFTER CHECKING MAINTENANCE HISTORY IN COMPUTER CHECKING INTERNET MULTI PROBLEM BACK BRAKES HAVE CONTACT CORP FORD WILL NOT ASSIST OR RECALL ISSUE AT MOMENT THIS IS HUGE SAFETY PROBLEM ORIGINAL BACK BRAKES ARE DEFECTIVE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202554September 11, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
MYSELF, MY HUSBAND AND OUR TWO CHILDREN WERE LEAVING A RESTAURANT WHEN WITHOUT ANY WARNING MY 2004 FORD FREESTAR WOULD NOT ACCELERATE. MY HUSBAND STOPPED THE CAR AND TRIED SEVERAL GEARS AND IT WOULD NOT GO IN ANY DIRECTION. HE TURNED THE CAR OFF AND THEN RESTARTED IT AND IT STILL WOULD NOT GO IN ANY GEAR. HE PUSHED IT BACK INTO THE PARKING LOT AND WE CALLED AAA FOR A TOW TO THE NEAREST FORD DEALERSHIP. SEVERAL HOURS LATER THEY TOLD US THAT THE TRANSMISSION WAS SHOT AND IT WOULD COST ABOUT $3,000 TO REPLACE IT (WHICH I CAN'T AFFORD). THIS VAN HAS APPROXIMATELY 60,000 MILES ON IT. WE BOUGHT IT NEW AND STILL OWE OVER $13,000.00 ON IT. I RESEARCHED THE INTERNET AND FOUND MANY OTHER PEOPLE HAVE HAD THE SAME PROBLEM WITH FREESTAR TRANSMISSIONS GOING OUT ANYWHERE FROM 30,000 MILES TO 70,000 MILES - WAY EARLIER THAN THEY SHOULD. JUST VISIT HTTP://TOWNHALL TALK.EDMUNDS.COM/DIRECT/VIEW/.F0FB94A/71 THIS IS AN OBVIOUS PROBLEM WITH THE FREESTAR, BUT WHEN I CONTACTED THE DEALERSHIP WHERE I PURCHASED MINE (BYERLY FORD IN LOUISVILLE, KY), THEY TOLD ME THERE WAS NO RECALL AND THEREFORE NOTHING THEY COULD DO. WE HAVE SINCE TOWED MY FREESTAR TO A TRANSMISSION SPECIALIST NEAR US WHERE IT IS IN LINE TO BE WORKED ON. HE ISN'T YET SURE IF HE CAN REBUILD THE TRANSMISSION OR IF A NEW ONE WILL HAVE TO BE ORDERED. THIS IS NOW SEPTEMBER 11 AND I HAVE BEEN WITHOUT MY VAN FOR 8 DAYS. I'M ALREADY OUT OVER $300 JUST FOR CAR RENTAL AND NO END IS IN SIGHT. *TR UPDATED 01-16-08. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Freestar