Ford Freestar Complaints

2,533 consumer complaints on file.

#10236124July 28, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
ON 7-22-08 MYSELF, SISTER AND KIDS WERE DRIVING AND PULLED THROUGH THE MCDONALD'S DRIVE THROUGH FOR A DRINK THEN WHEN I PULLED OUT ONTO HWY 31 IN CORSICANA TO GET BACK ON INTERSTATE 45 MY 2006 FREESTAR WITH 52205 MILES WOULD NOT GO. IT WAS LIKE THE CAR WAS IN NEUTRAL. LUCKY THE ROAD WENT DOWN HILL A LITTLE AND COULD GET TO THE CENTER LANE. I THEN SAW A FORD DEALER BEHIND ME AND GOT THE VAN THEIR BECAUSE THEY TOWED ME AFTER A $95 DIGNO FEE THEY TOLD ME IT WAS MY PLANTIEY GEARS AND NEED A WHOLE NEW TRANSMISSION FOR $3200 TWO DAYS LATER THE PRICE JUMPED TO $4200 SO I DID NOT GET MY VAN FIXED YET AND TOWED IT HOME. WHEN I CALL FORD THEY SAID THEY CAN NOT DO ANYTHING UNTIL I TAKE MY VAN TO MY DEALER IN TOWN AND PAY ANOTHER DIOGN, FEE. THEN CALL THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235743July 25, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
IN SEPTEMBER OF 2005 WE PURCHASED A USED 05 FORD FREESTAR BY THAT OCTOBER IT WAS IN THE GARAGE THE PCM WITHOUT. THE DEALER HAD THE VAN FOR 3 WEEKS WENT TO PULL OUT AT THE DEALER THE PCM WAS STILL NOT FIXED AFTER 2 OR THREE MORE WEEKS GOT VAN BACK. THEN JUNE OF 06 WENT PULL OUT OF THE DRIVEWAY THE PCM WITHOUT AGAIN. FORD PICK THE VAN UP SAID THEY HAD TO PROBLEM FIXED. THEY DID FOR A LITTLE WHILE BUT NOW TWO YEARS LATER THE PCM IS OUT ONCE AGAIN. IT KEEPS GOING OUT DUE TO WATER GETTING THE PCM. FORD KNOWS THERE IS DESIGN PROBLEM WITH THIS MODEL OF VAN BUT REFUSES TO RECALL AND FIX THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235745July 25, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
AFTER REPLACING ALL BRAKES AND HARDWARE MY FREESTAR DEVELOPED TRANNY SHUDDER. UPON INVESTIGATING ON THE INTERNET,I FOUND IT IS A PERSISTENT PROBLEM WITH FREESTARS. IT IS EXPENSIVE TO FIX. WITHOUT LOOKING MY LOCAL FORD DEALER SAID IT WAS THE TRANNY OR TORQUE CONVERTOR. THIS SHOWS THAT FORD IS AWARE OF THE PROBLEM AND SHOULD HELP CONSUMERS COVER THE COST. THEY WOULDN'T EVEN TAKE IT AS A TRADE-IN. I STILL OWE $5800 ON IT AND IT'S ALMOST WORTHLESS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235791July 25, 2008
SERVICE BRAKES, HYDRAULIC
IN ADDITION TO THE COMPLAINT SUBMITTED EARLIER TODAY. I WAS CONTACTED BY THE SERVICE REPAIR DEPT AT OUR FORD DEALERSHIP AND WAS TOLD THAT WE ARE IN NEED OF BRAKES. THIS WILL BE THE SECOND TIME THAT THEY WILL HAVE BEEN REPLACED AND ADJUSTED. THEY TACKED ON AN ADDITIONALLY $540 MIN. AND THE VEHICLE WILL NOT BE FINISHED UNTIL POSSIBLY TOMORROW MORNING. THEY HAVE HAD THE VEHICLE SINCE EARLY MONDAY MORNING. WE ARE SO VERY DISAPPOINTED WITH THE OVERALL FUNCTION AND RELIABILITY OF THIS VEHICLE. THANKFULLY, WHEN WE WERE DRIVING IT, IT WAS NOT FULL OF CHILDREN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235528July 23, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING AT 55 MPH IN RUSH HOUR TRAFFIC ON WAY HOME FROM HOSPITAL WITH MY FOUR YEAR OLD SON AND WIFE VEHICLE STARTED BUCKING AND JERKING NO POWER. TACHOMETER WAS FLUCTUATING BACK AND FORTH GOT VEHICLE BACK HOME AND CALLED FORD ROADSIDE ASSISTANCE TO COME TOW IT. DEALER REPLACED SENSOR PART # 1F1Z-7M101-AA TOLD US ALL OKAY. VEHICLE HAD 35,760 MILES ON IT ON 6/18/08. VEHICLE AGAIN ON 6/23/08 STARTED WITH SAME PROBLEM TOWED BACK TO DEALER COULD NOT DUPLICATE PROBLEM TOLD AGAIN ALL OKAY 35,784 MILES ON IT. VEHICLE TRANSMISSION AGAIN WOULD NOT GO INTO GEAR DEALER HAD IT FOR 19 DAYS AND REPLACED THE TRANSMISSION TOLD ALL IS OKAY 35,853. VEHICLE PICKED UP ON 7/17/08 BACK IN SHOP ON 7/20/2008 PROBLEM STILL IS NOT FIXED VEHICLE ONLY HAS 40 MILES ON NEW TRANSMISSION STILL WILL NOT STAY IN GEAR OR DRIVE AT ALL AS OF 723/08 DEALER HAS NO ANSWER ON HOW TO FIX PROBLEM OR REASON FOR IT. VEHICLE IS VERY UNRELIABLE TO DRIVE DON'T NO WHEN TRANSMISSION IS GOING TO ACT UP OR STOP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234797July 18, 2008
WHEELS:HUB
TL*THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE FRONT WHEEL ASSEMBLY SCREECHED AT A REALLY HIGH PITCH, SIMILAR TO A SCREAMING SOUND. THE ISSUE OCCURRED AT LEAST 50% OF THE TIME WHEN THE VEHICLE WAS DRIVEN AT VARIOUS SPEEDS. THE NOISE STOPPED WHEN THE STEERING WHEEL WAS TURNED, BUT WOULD START AGAIN WHEN THE WHEEL WAS STRAIGHTENED. THE VEHICLE HAS NOT BEEN TAKEN TO THE DEALER. THE CONTACT WAS INFORMED THAT HER VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 04V446000 (WHEELS:CAP/COVER/HUB). THE CURRENT MILEAGE WAS 100,187 AND FAILURE MILEAGE WAS APPROXIMATELY 75,000. UPDATED 08/04/08. *LJ UPDATED 08/06/08
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234834July 18, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
I WAS DRIVING DOWN THE ROAD WHEN THE TRANSMISSION STARTED TO SLIP. I CONTINUED TO MY HOME (LESS THAN 1 MILE AWAY) WHERE I THEN CHECKED THE TRANSMISSION FLUID LEVEL (IT WAS NORMAL) AND LOOKED TO SEE IF THERE WERE ANY LEAKS (NONE). I THEN STARTED THE ENGINE AND IT MADE A CLICKING AND GRINDING NOISE IN PARK. THE NOISE STOPPED AFTER 2-3 SECONDS AND THEN I ATTEMPTED TO BACK OUT OF THE DRIVE. IT SLIPPED AGAIN, AND WHEN I SHIFTED INTO DRIVE, I THERE WAS NO RESPONSE EXCEPT FOR THE INCREASE IN RPM'S. THE VEHICLE IS CURRENTLY AT THE LOCAL FORD DEALER TO ASSES THE REPAIR BILL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234401July 15, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
I WAS DRIVING DOWN THE STREET WITH 5 CHILDREN AND MY MOTHER IN THE VAN, AND THE TORQUE CONVERTER WENT OUT AND THE CAR WENT INTO NEUTRAL AND WOULDN'T RESPOND TO GEAR CHANGES. LUCKILY, WE WERE GOING DOWNHILL AND WERE ABLE TO COAST INTO AN APARTMENT COMPLEX TO AVOID AN ACCIDENT. WE WERE, HOWEVER, BLOCKING THE ENTRANCE TO COMPLEX AND HAD TO WAIT THERE FOR A TOW. IT WAS HORRIBLE. FORD SHOULD BE HELD RESPONSIBLE FOR THIS DEFECT WITH THE CAR. IT IS OBVIOUSLY SOMETHING THAT IS DEFECTIVE WITH THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234455July 15, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION WENT OUT WHILE BACKING OUT OF DRIVEWAY . MAJOR SLIPPAGE. SEEM STUCK IN NEUTRAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234456July 15, 2008
POWER TRAIN
2005 FORD FREESTAR AUTO TRANSMISSION WENT OUT WHILE BACKING OUT OF DRIVEWAY. FLUID LEVEL OK, FLUID APPEARS CLEAN, SMELLS NEW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234209July 14, 2008
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2004 FORD FREESTAR. THE BRAKES AND ROTORS WERE REPLACED THREE TIMES. THE FRONT END WAS SHAKING AND THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE HUB WAS SQUEALING AND WAS TAKEN TO ANOTHER INDEPENDENT MECHANIC. THE BRAKES WERE REPLACED A SECOND TIME. THE HUB WAS FOUND FAULTY AND NHTSA CAMPAIGN ID NUMBER 04V446000 (WHEELS:CAP/COVER/HUB) WAS DISCOVERED FOR THAT YEAR, MAKE, AND MODEL VEHICLE; HOWEVER, THE MANUFACTURER STATED THAT HER VIN WAS NOT INCLUDED IN THE RECALL. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 13,000 AND CURRENT MILEAGE WAS 36,050.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234285July 14, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
WE HAVE NOT HAD ANY PRIOR PROBLEMS WITH OUR MINIVAN. WE WERE DRIVING WITH OUR 2 SMALL CHILDREN ON A MAJOR HIGHWAY DOING AT LEAST 60 MPH WHEN OUR VAN WOULD NOT GO WHEN MY HUSBAND PUT HIS FOOT ON THE GAS. HE WAS ABLE TO GET THE VAN TO THE SIDE OF THE ROAD WITHOUT ANY INCIDENT. THE ENGINE WAS RUNNING (AIR CONDITIONING, RADIO, DVD PLAYER ALL WORKING)BUT WHEN HE PUT HIS FOOT ON THE GAS THE VEHICLE DID NOT MOVE. WE NOW HAVE TO HAVE A REBUILT TRANSMISSION PUT IN THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234103July 13, 2008
SERVICE BRAKES, HYDRAULIC
THE REAR BRAKE ROTORS AND PADS KEEP WEARING OUT EXTREMELY FAST. I JUST HAD THE BRAKES DONE NOT QUITE A YEAR AGO AND NOW THE ROTORS ARE COMPLETELY WORN OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234105July 13, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
I WAS JUST DRIVING ON THE HIGHWAY AT ABOUT 3 IN THE AFTERNOON 58-60 MPH AND THEN NOTHING. NO TRANSMISSION, TACH WENT UP AND DOWN BUT NO SPEED CHANGE HAD TO GET TOWED NO GEARS FORWARD OR REVERSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10233743July 10, 2008
ENGINE AND ENGINE COOLING:COOLING SYSTEM
I HAVE A 2004 FORD FREESTAR AND THIS SUMMER MY AIR CONDITIONER STOPPED WORKING. I CALLED FORD MOTOR COMPANY AND TOLD THEM THAT I HAD THE CAR FOR LESS THAN 3 YEARS AND NEEDED THEIR ASSISTANCE IN ORDER TO GET MY CAR REPAIRED. THEY DECLINED TO GIVE ME ANY ASSISTANCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10233746July 10, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
AFTER DRIVING UP TO THE UPPER PENINSULA, MY FIANCE WAS DRIVING OUR 2005 FORD FREESTAR LIMITED BACK TO HER PARENT'S HOUSE. SHE DRIVING UP THE HILL ON THE HIGHWAY WHEN SUDDENLY, THE ENGINE'S RPMS INCREASED DRAMATICALLY AND THE VEHICLE BEGAN TO ROLE DOWN THE HILL. SHE WAS NOT TOWING ANYTHING WITH THE VEHICLE. AFTER THE VEHICLE CAME TO REST, SHE WAS NOT ABLE TO PUT THE VEHICLE INTO GEAR AND DRIVE. THE VEHICLE WAS FIRST TOWED TO RAHILLY FORD DEALERSHIP IN NEWBERRY, MI. THEY WERE UNABLE TO DIAGNOSE THE PROBLEM BECAUSE THEY DO NOT HAVE A TRANSMISSION TECHNICIAN, SO THEY OUTSOURCED THE JOB TO A COMPANY IN CANADA CALLED MR. TRANSMISSION. AFTER MR. TRANSMISSION REMOVED THE TRANSMISSION AND DISASSEMBLED IT, THEY DISCOVERED THE FRONT PUMP AND TORQUE CONVERTER FAILED. MR. TRANSMISSION ORDERED A NEW TORQUE CONVERTER, PUMP, AND SEALS TO REPAIR THE TRANSMISSION. TOTAL BILL COMES OUT TO BE $2600 DOLLARS. SO FAR, FORD HAS BEEN NO HELP IN THE REPAIR OF THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10233192July 4, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION, VEHICLE SPEED CONTROL
MY 2007 VAN HAS STOPPED DRIVING ON OVER 6 OCCASIONS WHILE I AM DRIVING, IT HAS BEEN REPAIRED 4X AND ALWAYS TOLD IT WAS A NEW ISSUE. ON THE LAST OCCASION I LEFT THE VAN ON THE ROAD GOT MY MOM TO PICK ME UP. I HAVE 3 KIDS THAT I DRIVE IN THE VEHICLE AND FORD WILL NOT TAKE ANY RESPONSIBILITY, I THINK 4 ATTEMPTS TO FIX A VAN IS MORE THEN FAIR ON MY PART, IT IS EVIDENT THAT FORD DOES NOT KNOW WHAT THE PROBLEM IS, AND I WILL NOT BE THEIR GUINEA PIG. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10232633June 29, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
I AM WRITING ABOUT THE PROBLEM WITH THE 2004 FORD FREESTAR TRANSMISSION. ON 6/28/08 WITH ONLY 84,000 MILE ON THE WAY HOME FROM TN WITH NO WARNING I LOSE MY TRANSMISSION ON A BUSY HIGHWAY. THANK GOD I WE WERE ABLE TO GET OVER TO THE SHOULDER. I HAVE READ MANY COMETS LEFT ON THE INTERNET ON OTHER WEBSITES ABOUT THE SAME ISSUE. I CAN NOT BELIEVE FORD IS NOT DOING ANYTHING ABOUT THIS OR IS ANYONE ELSE. THERE IS NO REASON THAT A VEH THAT IS PROPERLY MAINTENANCE SHOULD HAVE PROBLEMS LIKE THIS WITH SUCH LOW MILEAGE. HOPE SOMETHING IS DONE SOON ABOUT THIS BEFORE SOMEONE GETS HURT OR KILLED. AS OF RIGHT NOW I AM UNABLE TO GET IT FIXED SO AS FOR NOW WE HAVE TO TRY TO FIGURE OUT HOW TO GET AROUND IN A 3 SEATER TRUCK WITH 5 MEMBERS IN A HOUSEHOLD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231728June 20, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING 45 MPH UPHILL, THE TRANSMISSION FAILED. THE CONTACT DEPRESSED THE ACCELERATOR PEDAL, BUT THE VEHICLE DID NOT MOVE. THERE WERE NO WARNING LIGHTS ILLUMINATED PRIOR TO THE FAILURE. THE VEHICLE WAS TOWED TO AN AUTO SHOP. THE MANUFACTURER WANTED HER TO HAVE THE VEHICLE TOWED TO A DEALER AN HOUR AWAY, BUT THE CONTACT REFUSED BECAUSE IT WOULD COST NEARLY $300 IN TOWING COSTS. THE MANUFACTURER ALSO STATED THAT SHE SHOULD HAVE PURCHASED AN EXTENDED WARRANTY ON THE VEHICLE. THE CONTACT WAS INFORMED THAT THE TRANSMISSION REPAIR WOULD COST APPROXIMATELY $3,000. SHE STATED THAT THE VEHICLE UNDERWENT REGULAR OIL CHANGES AND MAINTENANCE; THEREFORE, SHE COULD NOT UNDERSTAND WHY THE FAILURE OCCURRED SO SUDDENLY. THE VIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 39,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231260June 17, 2008
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2006 FORD FREESTAR. WHILE ACCELERATING FROM A STOP LIGHT OR A STOP SIGN, THE BRAKES SEEM AS IF THEY ARE LOCKED AND THE VEHICLE WILL NOT ACCELERATE ABOVE 5 MPH. THE VEHICLE HAS TO BE SHUT OFF AND RESTARTED IN ORDER FOR IT TO CORRECT ITSELF. THERE IS NO RECALL AVAILABLE FOR THIS FAILURE. THE CURRENT MILEAGE WAS 22,326 AND FAILURE MILEAGE WAS 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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