Ford Focus Complaints

22,326 consumer complaints on file.

#10047934November 13, 2003
ELECTRICAL SYSTEM:IGNITION:SWITCH, STEERING:COLUMN
WHEN TRYING TO START THE VEHICLE THE KEY DID NOT TURN IN THE IGNITION. DEALER REPLACED THE STEERING COLUMN FOUR TIMES, BUT THE PROBLEM STILL OCCURS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046885November 13, 2003
SUSPENSION:FRONT
FRONT END MADE A VERY LOUD CLANGING NOISE LASTED ABOUT 10 MINUTES, PULLED OFF HIGHWAY LOOKED UNDER VEHICLE COULD NOT SEE ANYTHING WRONG, ON SEVERAL OCCASIONS WHILE DRIVING BETWEEN 55-65 MPH CAR WOULD JERK VERY BAD, DEALER COULD NOT SOLVE OR FIND A PROBLEM, VEHICLE AT REPAIR SHOP NOW. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10048154November 12, 2003
STEERING
VARIOUS PROBLEMS WITH 2000 FORD FOCUS.*MR WHILE DRIVING THE STEERING WHEEL ALMOST CAME OFF IN THE DRIVER'S HAND. THE VEHICLE WAS TOWED TO THE DEALER. THE DEALER REFUSED TO GIVE THE CONSUMER A LOANER WHILE THE VEHICLE WAS BEING REPAIRED. *NLM THE STEERING WHEEL SEPARATED FROM THE STEERING COLUMN DUE TO A BOLT BREAKING WHEN THE VEHICLE WAS MAKING A LEFT TURN AT APPROX. 25 MPH. *MJJ *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046752November 12, 2003
ELECTRICAL SYSTEM:IGNITION, EQUIPMENT:ELECTRICAL
IGNITION LOCKED UP. THIS IS THE SECOND INCIDENT IN 2.5 YEARS. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046762November 12, 2003
ELECTRICAL SYSTEM:IGNITION
TECHNICAL BULLETIN NO. 15421 MY IGNITION SWITCH FAILED, PREVENTING ME FROM BEING ABLE TO TURN MY KEY IN THE IGNITION. I HAD TO CALL A LOCKSMITH WHO REPLACED THE SWITH FOR $275. THE LOCKSMITH SAID HE HAD SEEN DOZENS OF FORD FOCUSES WITH SIMILAR PROBLEMS, SOMETHING HE BLAME ON A DEFECTIVE SET OF TUMBLERS WITHIN THE SWITCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047804November 12, 2003
ELECTRICAL SYSTEM
THE CONSUMER NOTICED THAT ALL ELECTRICAL TAIL-LIGHTS AND LIGHTS INSIDE THE VEHICLE WERE LOST. UPON INSPECTION BY THE MECHANIC ON THE VEHICLE, AN ELECTRICAL WIRE WAS FOUND TO HAVE A SHORT. PLEASE DESCRIBE DETAILS. *PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047807November 12, 2003
ENGINE AND ENGINE COOLING:ENGINE
THE VEHICLE BURN OIL EXCESSIVELY WHILE DRIVING. UPON INSPECTION BY THE MECHANIC, THE HEAD GASKETS WERE LEAKING. PLEASE PROVIDE DETAILS. *PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047808November 12, 2003
AIR BAGS:FRONTAL
WHILE DRIVING AT 25 MPH, THE SIDE AIR BAGS INADVERTENTLY DEPLOYED. THE DRIVER SUSTAINED INJURIES AS A RESULT. THE VEHICLE WAS TOWED TO THE DEALERSHIP FOR INVESTIGATION. PLEASE PROVIDE ANY FURTHER INFORMATION. *PH
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10047832November 12, 2003
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING, THE VEHICLE WOULD INTERMITTENTLY STALL. THE CONSUMER WOULD HAVE TO DEPRESS THE GAS PEDAL IN ORDER FOR THE VEHICLE NOT TO STALL. CAUSE HAS YET TO BE DETERMINED. THE DEALERSHIP WAS NOTIFIED, AND THE PROBLEM WAS RESOLVED. *PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046801November 12, 2003
TIRES:SIDEWALL
WHILE DRIVING DOWN THE HIGHWAY AT 60 MPH THE LEFT FRONT TIRE ON MY CAR SUDDENLY BLEW OUT. IT WAS A FAILURE OF THE SIDEWALL. THE TIRE WAS A GOODYEAR INTEGRITY SIZE P185/65/R-14. THE SUDDEN BLOWOUT CAUSED 900 DOLLARS DAMAGE TO MY CAR AND THE DEALER AND TIRE MANUFACTURER REFUSED TO PAY. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046826November 12, 2003
STRUCTURE:BODY:HOOD, FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM, ENGINE AND ENGINE COOLING:ENGINE, LATCHES/LOCKS/LINKAGES:TRUNK LID:LOCK, VEHICLE SPEED CONTROL
LEAKING WATER INTO PASSENGER FOOT-COMPARTMENT. ISOLATED PROBLEM TO PLASTIC COVER THAT SITS BENEATH WINDSHIELD, AND IS MOSTLY ACCESSIBLE WITH HOOD OPEN. THE PROBLEM IS THAT THE PLASTIC COMES AWAY FROM WINDSHIELD DUE TO SOME BUCKLING IN THE PLASTIC. FIXED PROBLEM BY APPLYING PRESSURE TO PLASTIC TO BEND IT BACK TO SHAPE SO IT SNAGGED-UP CLOSER TO WINDSHIELD. NOT SEEN PROBLEM SINCE. MASTIC TO ADHERE PLASTIC TO WINDSHIELD MIGHT BE AN OPTION TO OTHER PEOPLE. THE FUEL GAUGE SOMETIMES REFUSES TO WORK. FOUND THIS TO BE CASE WHEN KEY IS PUT INTO IGNITION AND KEY-TURNED TO START ENGINE WAS DONE TOO QUICKLY. IF ENTERING KEY INTO IGNITION AND THEN TURNING KEY EACH CLICK, GIVING EACH CLICK A HALF-SECOND, THEN GAUGE APPEARS TO BE MORE RELIABLE. WHEN ENGINE GOES INTO SLOW-IDLING STATE, ENGINE IDLES VERY ERRATICALLY AND IS NOT SMOOTH. SOUNDS LIKE ONLY SOME OF CYLINDERS ARE FIRING. THIS HAS ONLY STARTED TO OCCUR TODAY AND SINCE READING COMMENTS ON THIS WEBSITE, I'M CONCERNED. HAVE TRIED ADDING FUEL-INJECTOR-CLEANER TO FUEL TANK, AWAITING RESULTS OF THAT. THE TRUNK WOULD NOT CLOSE. THE PROBLEM HERE WAS FIXED BY REMOVING THE LOCKING ASSEMBLY FROM THE TRUNK-LID AND SIMPLY DOWSING THE MECHANISMS WITH WD40 AND THEN BENDING SOME SPRING-LOADED COMPONENTS.. THERE ARE 2 MOVING COMPONENTS IN THE LOCK. FIRST IS SHAPE OF A LOOP THAT YOU CAN EASILY MOVE WITH FINGER/SCREWDRIVER. THIS COMPONENT LOCKS ONTO STUB THAT YOU CAN SEE WHEN OPENING TRUNK. THE OTHER COMPONENT IS HIDDEN WITHIN CASING AND MOVES IN FRONT OF OTHER COMPONENT TO HOLD IT IN A LOCKED POSITION. PROBLEM WAS WITH THIS COMPONENT. PROBLEM WAS COMPONENT HAD "SOMEHOW" GOTTEN BENT AND NOT FREE TO LEAVE CASING AND BLOCK OTHER COMPONENT. BENDING THIS TO A POSITION FREEING IT OF CASING FIXED PROBLEM. ENGINE LACKED POWER WHEN UNDER LOAD WHEN ACCELERATING, VEHICLE WOULD SHUDDER AND DECELERATE INSTEAD OF ACCELERATE. PROBLEM RESOLVED WHEN FORD DEALER REPLACED SPARK-PLUGS PLUS LEADS AND A FULL ENGINE TUNE-UP. $230 PLUS BUT FIXED PROBLEM. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045941November 11, 2003
SUSPENSION:FRONT:SPRINGS:AIR SUSPENSION SYSTEM, FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
CURRENTLY OWN A 2000 FORD FOCUS WAGON WITH APPROXIMATELY 57,000 MILES ON IT. IN THE LAST 3 MONTHS WE HAVE HAD 2 BREAKDOWNS THAT COULD OF VERY EASILY ENDED TRAGICALLY. 1ST: 3 MONTHS AGO THE FRONT DRIVER SIDE SUSPENSION SPRING SHEARED IN HALF. THE SHARP SHEAR OF THE SPRING WENT INTO THE TIRE AND ENDED RIPPED IT APART. THANK GOD MY WIFE AND KIDS WERE ONLY GOING 25 MPH. 2ND: 1 WEEK AGO THE FUEL LINE CLIP ATTACHING THE FUEL LINE TO THE GAS TANK BURST INTO PIECES IN A PARKING LOT OF A LOCAL STORE AS MY WIFE WAS DRIVING AROUND. AGAIN, THANK GOD NOBODY WAS SMOKING NEARBY. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045947November 11, 2003
SUSPENSION:REAR, EQUIPMENT
2000 FORD FOCUS - RECALLED IN 2001 FOR REAR WHEEL BEARING PROBLEM - SUPPOSEDLY THE DEALERSHIP - VILLAGE FORD DEARBORN, MI - INSPECTED AND PROCEEDED WITH THE PROPER SERVICE - NOW WITH BAD REAR WHEEL BEARING PROBLEM - MY TIRE WAS READY TO FALL OFF PER THE MECHANIC - WHEN THE MECHANIC CONTACTED FORD CUSTOMER SERVICE FOR PART - HE WAS TOLD THAT WAS A RECALL ITEM AND I SHOULD BRING TO A FORD DEALERSHIP FOR REPAIR. ON 11-11-03 I BROUGHT MY VEHICLE TO AVIS FORD SOUTHFIELD MI FOR THIS REPAIR - I WAS TOLD BY THE DEALERSHIP THAT NO RECALL EXIST ON THE REAR WHEEL BEARING AND FURTHERMORE IF ONE DID EXIST THE WARRANTY ON THE REPLACEMENT WOULD BE VOID. THE MECHANIC THAT EVALUATED MY CAR ON 11-8-03 STATED THIS NEEDED TO BE ADDRESSED ASAP - HE TIGHTENED THE WHEEL- WHICH IS WHY I SCHEDULED A REPAIR ON 11-11-03. I WILL NEED TO RETURN MY VEHICLE TO THE FORMER MECHANIC FOR SERVICE BUT WILL BE UNABLE TO DO SO UNTIL 11-15-03. PLEASE ADVISE THE PROCESS FOR FILING COMPLAINT AGAINST FORD MOTOR COMPANY - SO I CAN RECOVER MY EXPENSES. THE MECHANIC WILL GIVE ME THE DEFECTIVE PART. I DO NOT THINK THAT VILLAGE FORD EVER CHANGED THE PART OR DID THE REPAIRS UNDER THE EARLIER RECALL. VIN [XXX]. *AK INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045985November 11, 2003
SUSPENSION:REAR
REAR WHEEL BEARINGS NEEDED REPLACEMENT AFTER ONLY 67,000 MILES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045994November 11, 2003
TIRES, ELECTRICAL SYSTEM:IGNITION, FUEL SYSTEM, GASOLINE, SERVICE BRAKES, AIR:ANTILOCK
NUMEROUS PROBLEMS WITH FOCUS. BOUGHT CAR IN 2001. SINCE THE DAY THAT I DROVE OFF THE LOT I HAD SQUEAKY BRAKES. TOOK TO SERVICER AND WAS TOLD DUST ON BRAKES & IT WAS NORMAL. AFTER THREE ATTEMPTS, THEY CHANGED PADS & ROTORS. NOW I HEAR THE SQUEAK AGAIN. CAR CUT OFF WHILE GOING UP A HILL. WAS TOLD BY THE SERVICER THAT IT HAPPENED BECAUSE THE WEATHER HAD RECENTLY GOTTEN HOT AND IT "SHOCKED" THE CAR. KEY WOULDN'T ENTER THE IGNITION. HAD TO HAVE THE CAR TOWED TO SERVICER. CAR SHUTS OFF IF UNDER HALF A TANK. SERVICER TOLD ME " KEEP THE GAS OVER HALF A TANK". SOMETIMES I SMELL SOMETHING BURNING WHILE HEAT ON IN CAR. ON 2 OCCASSIONS SAW SMOKE COMING FROM THE VENTS WHILE A/C ON ( DIDN'T TAKE TO SERVICER FOR THESE PROBLEMS BECAUSE THEY NEVER OCCURED AGAIN). TODAY 11/10/03 THE CHECK ENGINE LIGHT CAME ON AND THE CAR STARTED SHAKING AND STALLING EVENTUALLY CUTTING OFF. TOOK TO THE SERVICER AND EXPLAINED THE PROBLEM, WITHOUT EVEN MENTIONING THE MAKE AND MODEL OF MY CAR THE TECHNICIAN SAID, " YOU MUST HAVE A FOCUS". NO LONGER UNDER FACTORY WARRANTY AND CAN'T AFFORD TO PAY FOR THESE DEFECTS THAT FORD IS VERY MUCH AWARE OF. ALSO, THE CAR NO LONGER HAS VALUE. TRIED TO TRADE IT IN BEFORE FACTORY WARRANTY RAN OUT LAST YEAR, AND WAS TOLD CAR ONLY WORTH $4,000 WHILE I STILL OWED $10,000, WHICH MEANS I WOULD HAVE HAD TO COME UP WITH THE $6,000 DIFFERENCE TO BE FREE FROM THE CAR. THE CAR WAS ONLY 2 YRS OLD WHEN I TRIED TO TRADE IT IN! SO, I FEEL I GOT RIPPED OFF WITH A LEMON THAT I CAN'T EVEN GET RID OF. I AM SERIOUSLY CONSIDERING CALLING THE FINANCE COMPANY AND VOLUNTARILY GIVING THE CAR BACK, BUT THEN MY CREDIT WILL SHOW A REPOSSESSION, WHICH IS NOT FAIR BEING THAT THE CONSUMERS WERE NEVER TOLD ABOUT THE HISTORY OF PROBLEMS WITH THE FOCUS BEFORE WE BOUGHT THEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046011November 11, 2003
ENGINE AND ENGINE COOLING:ENGINE
I BOUGHT MY FORD FOCUS ZX5 ON OCTOBER OF 2002. A MONTH AFTER I HAD IT I TOOK IT THROUGH THE CAR WASH AND IT STALLED. EVER SINCE THEN I HAD HAVE PROBLEMS STARTING IT. I BROUGHT IT IN AND WAS TOLD THAT THERE WAS NOTHING WRONG WITH THE CAR. ON JULY 21, 2003 CAR STALLED GOING THROUGH AN INTERSECTION WITH ON-COMING TRAFFIC, I GOT THE CAR TO START AND I BROUGHT IT IN TO THE DEALERSHIP AND AGAIN THEY CAN'T FIND ANYTHING WRONG WITH THE CAR. THEY REFERRED ME TO THE DISPUTE SETTLEMENT BOARD. I FILLED OUT ALL THE INFORMATION AND SUBMITTED IT. ON SEPTEMBER 11, 2003 THE BOARD DECIDED THAT THEY DID NOT FIND A PROBLEM SO I HAD A FORD ENGINEER COME OUT. HE FINALLY CAME OUT IN OCTOBER AND SAID THERE WAS NOTHING WRONG WITH THE CAR. I DO NOT FEEL SAFE IN THIS VEHICLE. I TRIED TO GET RID OF THIS VEHICLE BUT I OWE $10,000.00 MORE THAN IT IS WORTH. PLEASE HELP. I DON'T KNOW WHAT ELSE TO DO.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045837November 10, 2003
FUEL SYSTEM, GASOLINE:DELIVERY
APPROXIMATELY 2 MONTHS AGO, I WAS TRAVELING AT 70 MPH IN FREEWAY TRAFFIC, AND MY 2003 FORD FOCUS QUIT ACCELERATING. THERE WAS NO PRIOR WARNING.*AK I BEGAN PUMPING THE GAS PEDAL, THINKING A FUEL LINE MIGHT BE CLOGGED, BUT IT DIDN'T SEEM TO HELP. FINALLY, ALTHOUGH SOMEWHAT CHUGGING, I GOT ENOUGH ACCELERATION TO WEAVE OUT OF TRAFFIC AND EXIT AT AN OFFRAMP. I PULLED INTO THE FIRST PARKING LOT, PUT MY CAR IN NEUTRAL, AND LET IT IDLE. THE ENGINE SOUNDED SMOOTH. AFTER A FEW MINUTES, I PUT THE CAR BACK IN DRIVE AND ALL WAS FINE. I TOOK MY CAR TO THE SAN DIEGO FORD DEALERSHIP AND WAS TOLD NO PROBLEM COULD BE DETECTED. I WAS ADVISED TO LET THE GAS TANK GO TO EMPTY, ADD STP, AND SEE IF THE PROBLEM CEASED. I DID SO. NOW, SEVERAL WEEKS LATER, I WAS DRIVING ABOUT 65MPH DOWN A DANGEROUS WINDING GRADE NEAR MY HOME IN MORONGO VALLEY. AGAIN, MY CAR LOST ACCELERATION. I BEGAN PUMPING THE GAS PEDAL, BUT THE MOTOR JUST REVVED. IT WAS AS THOUGH MY CAR HAD SLIPPED INTO NEUTRAL. I GLANCED DOWN AT THE AUTOMATIC SHIFT LEVER, TO SEE IF I HAD ACCIDENTALLY KNOCKED IT OUT OF GEAR. IT WAS STILL IN DRIVE. I BEGAN LOSING SPEED AND HAD TO COAST DOWN TO THE BOTTOM OF THE GRADE, WHERE THERE WAS PARKING ACCESSIBILITY. THE SAME AS BEFORE, I PLACED MY CAR IN PARK, LET IT IDLE FOR A COUPLE OF MINUTES, PUT IT IN DRIVE, AND IT WAS FINE. I TOOK IT TO PALM SPRINGS FORD, WHERE IT IS RIGHT NOW. I RECEIVED A PHONE MESSAGE FRIDAY EVENING, AFTER WORK, AND I WAS TOLD THE CAR HAS CHECKED OUT FINE. I HAD ASSUMED THIS WOULD HAPPEN, BECAUSE THE PROBLEM IS SO INTERMITTENT. THE SERVICE ATTENDANT, MIKE BRUNI, STATED HE HAD DOCUMENTED THE PROBLEM AND I COULD PICK UP MY CAR. I LEFT A MESSAGE ON HIS VOICEMAIL, EXPLAINING MY FEAR OF A COLLISION. THERE IS DEFINITELY A MAJOR PROBLEM THAT MUST BE FIXED, OR I FEEL MY SAFETY IS IN JEOPARDY. UNTIL THE PROBLEM IS ELIMINATED, I AM RELUCTANT TO TAKE MY CAR HOME. I SEE THE 2000-2001 FOCUS HAD A STALLING PROBLEM ALSO. ANY RELATION?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045879November 10, 2003
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
ENGINE STALL DURING TURN. DEALER SAYS IT WAS DUE TO BAD FUEL PUMP AND IT NEEDED TO BE REPLACED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045807November 9, 2003
SEAT BELTS:FRONT:RETRACTOR
SEAT BELT RETRACTOR IS JAMMED AND DOES NOT ALLOW THE SEAT BELT TO BE WITHDRAWN FOR PROPER USE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045745November 8, 2003
ENGINE AND ENGINE COOLING:ENGINE
WHEN I DRIVING MORE THAN 40 MILES CONTINUALLY THE ENGINE STALLS, I HAVE TO WAIT AND MAKE SEVERAL TRIES TO RESTART IT AGAIN, SOME TIMES WHILE I IN THE HIGHWAY ITS MAKE ME LOSE THE CONTROL OF THE VEHICLE DUE TO THE LOST OF ACCELERATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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