Ford Focus Complaints

22,326 consumer complaints on file.

#10047264November 20, 2003
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
2001 FORD FOCUS, HAD TO REPLACE FUEL PUMP (THE CAR JUST DIED) WITH A LITTLE OVER 40,000 MILES ON CAR; TOLD AT THE TIME THE REPAIR WAS NOT COVERED AND WAS NOT A RECALL ISSUE; WENT ON LINE AND DID A SEARCH FOR "PROBLEMS WITH FORD FOCUS"; FOUND SEVERAL SIMILAR COMPLAINTS; HAD FUEL PUMP REPLACED AT MY OWN EXPENSE AT PACIFIC COAST FORD IN FEDERAL WAY, WA; ALSO, BRAKES HAVE ALWAYS SQUEAKED. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10048346November 19, 2003
EXTERIOR LIGHTING:TURN SIGNAL
TURN SIGNAL CAME ON AND OFF WHEN USED. DEALER WAS AWARE THAT THE PROBLEM WAS INTERMITTENT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047204November 19, 2003
ELECTRICAL SYSTEM:IGNITION
IGNITION LOCKED, WAS UNABLE TO INSERT KEY, AFTER HOUR OF TRIAL. KEY FINALLY GOT INTO THE IGNITION, BUT COULD NOT TURN TO ANY DIRECTION. HAD TO TOW VEHICLE TO DEALERSHIP, LET DEALERSHIP FIX IT. TOTAL COST WAS OVER $450. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10042057November 19, 2003
WHEELS:RIM
REAR DRIVE WHEEL RIM IS BENT AND DAMAGED THE TIRE. DEALER STATED PROBABLY CONSUMER HIT A POTHOLE OR A CURB AND BENT THE WHEEL.*AK THE DEALER REFUSED TO REPLACED THE RIM UNDER THE WARRANTY BECAUSE THEY BELIEVED THE DENTED RIM CAME FROM THE VEHICLE HITTING A ROCK OR POTHOLE. THE BENT RIM CAUSED THE TIRE TO HAVE BUMPS ON IT. *PH *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047099November 18, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
I OWN A 2000 FORD FOCUS 2000 SE 4 DR SEDAN. IT WAS BOUGHT AS NEW CAR 11/1999 AND CURRENTLY HAS 39500 CAREFULLY DRIVEN MILES. EARLIER THIS AUTUMN AN AMBER DASHBOARD WARNING LIGHT CAME ON AS I WAS DRIVING. AT FIRST OPPORTUNITY TO DECODE ITS MEANING FROM VEHICLE'S MANUAL, I LEARNED IT WAS THE 'AUTOMATIC TRANSAXLE/COOLING' WARNING LIGHT ON ZTEC EQUIPPED MODELS (LIKE MINE). I TOOK IT TO LINCOLN MERCURY DEAL (WHERE I HAVE HAD MY FOCUS REPAIRED OFTEN): 'BARON LINCOLN MERCURY' IN FLUSHING, NEW YORK WHERE THEY PERFORMED A COMPUTERIZED CHECK OF SYMPTOMS. I WAS TOLD SERVICE WRITER THERE WERE 'CODES' WHICH INDICATED SOLENOID AND GEAR RATIO PROBLEMS IN 2ND AND 4TH. I WASN'T SURE WHAT ALL THAT MEANT BUT SEEMED LIKE GOOD IDEA TO TAKE ADVICE AND SCHEDULE ANOTHER MORE DETAILED INSPECTION FOR POSSIBLE REPAIRS; THE EARLIEST OPPORTUNITY WAS AROUND 10 DAYS FROM THAT DAY AND I TOOK IT. I SHOULD MENTION THAT THE LIGHT HAD NOT CONTINUED TO REMAIN 'ON' FOLLOWING THE 1ST TIME. I TOOK MY CAR TO BARON ON A SATURDAY MORNING AND ON MONDAY FOLLOWING IT, I SAW SAME LIGHT TO COME 'ON. THAT DAY I CALLED LOCAL AAMCO DEALER AND AGREED TO HAVE CAR LOOKED AT THERE THE NEXT MORNING WHERE THEIR COMPUTER FOUND SAME THING. I AGREED TO LET AAMCO OPEN UP TRANSMISSION FOR DIAGNOSTIC WORK-UP AND THAT AFTERNOON WAS TOLD THAT NEEDED REPAIRS TOTALLING APPROXIMATELY $2700. I AGREED TO LET AAMCO PERFORM WORK AFTER HAVING FIRST CONTACTED THE SAME SERVICE WRITER AT BARON LINCOLN-MERCURY WHO INFORMED ME THAT THEY VERY SELDOM DID TRANSMISSION WORK AND THAT IF THEY DID IT'D COST AROUND $2700. SINCE AAMCO'S SPECIALTY IS TRANSMISSIONS, IT MADE SENSE TO PROCEED. I AM A TWO TIME FORD CUSTOMER ('96 AND '2000) AND WON'T PERMIT THE IDEA OF BUYING ANOTHER TO CROSS MY MIND. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10039948November 18, 2003
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING AT 35 MPH AND WITH NO WARNING VEHICLE CAUGHT ON FIRE, HEAVY BLACK SMOKE AND FLAMES CAME FROM UNDER THE HOOD. THE DEALER WAS NOTIFIED. *AK NO WARNING LIGHT ILLUMINATED TO INDICATE THERE WAS ANY KIND OF PROBLEM. *NLM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10047047November 17, 2003
EQUIPMENT, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM:IGNITION, SUSPENSION:FRONT, ENGINE AND ENGINE COOLING:ENGINE, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
HI, I OWN A 2000 FORD FOCUS AND IT HAS BEEN NOTHING BUT TROUBLE. I PURCHASED THE CAR BRAND NEW IN 2000 AND HAVE HAD IT IN THE SHOP SO MANY TIMES. I HAVE HAD MY REAR PASSENGER SIDE WINDOW MECHANISM REPLACED BY FORD, THEN PERSONALLY REPLACED THE DRIVER FRONT WINDOW MECHANISM AND THE DRIVER BACK MECHANISM DUE TO CABLE BREAKS. I HAVE HAD IT IN WITH THE RADIO 3 TIMES AND IT STILL DOES NOT WORK CORRECTLY. I HAVE HAD TO HAVE THE BRAKES REPLACED, THE IGNITION BLOCK REPLACED, THE STRUTS AND SHOCKS. THE TRUNK RELEASE HAS NEVER WORKED. NOW IT KEEPS BREAKING DOWN ON ME IF I DRIVE FOR MORE THAN 1 HOUR NON STOP. THIS WEEKEND I WENT TO SAN ANTONIO FROM CORPUS, IT DIED ON THE HIGHWAY 3 TIMES GOING TO SA AND COMING HOME 4 TIMES & HOW SAFE IS THAT! FORD SAID THEY CANNOT DO ANYTHING FOR ME UNLESS IT IS MESSING UP WHEN I BRING IT IN WHILE IT IS ACTING UP, HOWEVER IT ALWAYS HAPPENS WHEN I AM AWAY FROM TOWN. THEY TOLD ME THAT IF THEY HOOK IT UP TO THE MACHINE IT WILL NOT TELL THEM ANYTHING. ALSO, ON SEVERAL OCCASIONS MY ACCELERATOR HAS STUCK AND I CANNOT BRAKE, I HAVE TO PUT THE CAR IN NEUTRAL AND PRESS ON THE BRAKE HARD WHILE THE RPM'S ARE STILL REVVING AND PULL THE EMERGENCY BRAKE, THE FIRST TIME THIS HAPPENED I WAS PULLING INTO A PARKING SPOT AND WENT OVER THE YELLOW DIVIDER. IS THERE ANYTHING I CAN DO? *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047064November 17, 2003
TIRES:SIDEWALL, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC, VISIBILITY:SUN/MOON ROOF ASSEMBLY, ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH, TIRES, ELECTRICAL SYSTEM:HORN, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
9 REPAIR ISSUES IN 8,000 MILES. 1. GRINDING BRAKES. 2. SUNROOF FAILED TO CLOSE. 3. ENGINE SENSOR FAILED. 4. TIRE DEVELOPED A BUBBLE. 5. INTAKE RUNNER FAILED. 6. STEREO JAMMED. 7. HORN FAILED. 8. DEFECTIVE CONTROL ASSEMBLY. 9. DEFECTIVE MANIFOLD ASSEMBLY. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046961November 15, 2003
ELECTRICAL SYSTEM:IGNITION:SWITCH
I OWN A 2000 FORD FOCUS, WHICH MY 17 YEAR OLD SON DRIVES. TODAY I GOT A CALL FROM HIM SAYING HE WAS STRANDED AT A FRIENDS HOUSE. THE PROBLEM, HE COULD NOT GET HIS KEY TO GO ALL THE WAY INTO THE IGNITION SWITCH. I DROVE OUT TO WHERE HE WAS AND FOUND THE KEY WOULD NOT GO ALL THE WAY IN, IT ACTS LIKE IT IS THE WRONG KEY FOR THAT SWITCH. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046985November 15, 2003
STRUCTURE
WATER ON PASSENGER SIDE FLOOR WHEN RAINS. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046928November 14, 2003
UNKNOWN OR OTHER
2002 FORD FOCUS SE WAGON NOTICED RAIN WATER LEAKING INTO PASSENGER COMPARTMENT VIA HEATING/COOLING COWLING ON PASSENGER SIDE WETTING FLOOR MAT SIGNIFICANTLY TILL THE POINT IT WAS COMPLETELY SOGGY. CHECKED GRILL BETWEEN HOOD AND WINDSHIELD AND NOTED NO LEAVES BLOCKING DRAINS. NOTED RUBBER DAM NOT CONTINUOUS, AND WATER APPEARED TO BE LEAKING INTO ENGINE COMPARTMENT VIA ONE OF THESE GAPS AND THEN INTO THE HEATING/COOLING COWLING ALONG TOP SURFACE OF REAR OF ENGINE COMPARTMENT. THE FIT BETWEEN THE COWLING AND THE 'FIREWALL' AT THE BACK OF THE ENGINE COMPARTMENT IS NOT GOOD, AND THERE ARE GAPS ALONG THE ENTIRE TOP SURFACE ALLOWING WATER TO DRAIN IN. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046933November 14, 2003
ELECTRICAL SYSTEM:IGNITION:SWITCH
AFTER PARKING AT MY HOME I COULD NOT GET THE KEY BACK IN THE IGNITION. I HAD TO HAVE THE CAR TOWED TO THE DEALER FOR THE IGNITION TO BE REPLACED. I WAS TOLD ON THE PHONE THAT THIS IS A COMMON PROBLEM. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046954November 14, 2003
ELECTRICAL SYSTEM:IGNITION:SWITCH, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
I NOTICED THE DOORS SQUEAKING SOON AFTER I PURCHASED THE CAR. THE NOISE BECAME PROGRESSIVELY WORSE OVER THE NEXT YEAR. THE DEALERSHIP BRUSHED OFF MY QUESTIONS TELLING ME THE DOORS JUST NEEDED GREASE. NOW THAT THE WARRANTY IS UP THEY TELL ME IT WILL COST $405.00 FOR THEM TO FIX. THE DOORS HAVE NOT SQUEAKED FOR OVER A YEAR, NOW THEY DON'T LOCK AND BOTH REAR DOORS FLY OPEN WHEN I TAKE A CORNER SO I KEEP THEM TIED SHUT WITH BUNGEE CORDS AND ROPES. ALL THE JUNK I USED TO KEEP IN THE BACK SEAT IS NOW GONE, IT FLEW OUT OF THE CAR WHILE I WAS GETTING ON THE HIGHWAY. THANK GOD I DIDN'T HAVE PASSENGERS. I HAVE HAD TROUBLE WITH THE GAS GAUGE SINCE I BOUGHT THE CAR, AND THE IGNITION LOCKED AND HAD TO BE REPLACED. THE TOW TRUCK DRIVER KNEW WHAT KIND OF CAR I HAD BEFORE I TOLD HIM-HE SAID THEY PICK UP A FEW FORD FOCUS'S EVERY WEEK DUE TO THE IGNITION PROBLEMS. I HAVE ALSO GONE THROUGH BRAKES AND TIRES AT AN ALARMING RATE. THE ACCUMULATION OF BRAKE DUST ON THE FRONT PANELS IS UNREAL ALL I DO NOW IS WASH THIS CAR AND WRITE CHECKS TO PAY FOR REPAIRS. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047877November 13, 2003
FUEL SYSTEM, OTHER:DELIVERY
WHILE MERGING INTO TRAFFIC 2001 FORD FOCUS STALLED.*MR (NAR) DEFECTIVE FUEL DELIVERY MODULE. *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046832November 13, 2003
VISIBILITY:WINDSHIELD WIPER/WASHER, SUSPENSION:FRONT, ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES:TRUNK LID:LOCK
WHILE DRIVING I LOST ALL POWER TO THE CAR. IT COMPLETELY SHUT DOWN AND I COULD NOT START IT. IT HAS BEEN TOWED TO DEALERSHIP TO BE FIXED TWICE. I DO NOT FEEL SAFE DRIVING THIS CAR WITH MY KIDS IN IT. I DON'T THINK THE PROBLEM IS FIXED AND I'M WAITING FOR THIS TO HAPPEN AGAIN. NOW I NEED TO TAKE IT BACK TO THE DEALERSHIP AGAIN BECAUSE THERE IS A BAD VIBRATION IN THE FRONT END. I HAD IT THERE PREVIOUSLY FOR THIS ALSO, AND THEY SAID IT NEEDED THE TIRES ROTATED AND BALANCED. EVEN THOUGH IT IS STILL UNDER WARRANTY, THEY CHARGED ME $36.00....THE VIBRATION IS WORSE NOW SO OBVIOUSLY THAT WASN'T THE PROBLEM. OH I FORGOT TO MENTION THAT THE TRUNK WON'T LATCH PROPERLY AND THE WINDSHIELD WIPERS WON'T GO THE WHOLE WAY DOWN WHEN YOU TURN THEM OFF. THIS CAR IS NOT SAFE TO DRIVE. THE DEALERSHIP ACTS LIKE THEY HAVEN'T HAD ANY COMPLAINTS WITH THIS CAR! *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046845November 13, 2003
FUEL SYSTEM, GASOLINE:DELIVERY
I HAVE A 2001 FORD FOCUS ZX3. AROUND APPROXIMATELY 36,000 MILES I STARTED NOTICING THE ENGINE MISSING. SHORTLY AFTER WHEN THE GAS TANK WOULD BE 1/4 FULL AND BELOW THE CAR WOULD EXPERIENCE WHAT FELT LIKE FUEL STARVATION, FREQUENTLY IN COORDINATION WITH A SHARP TURN. THE CAR WOULD SPIT AND SPUTTER FOR A FEW SECONDS AND THEN IT WOULD CLEAR UP AND BE FINE. THIS USUALLY OCCURRED WHEN ACCELERATING ON AN INTERSTATE ON RAMP AND WAS (AND STILL IS) POTENTIALLY DANGEROUS. THE SEVERITY AND FREQUENCY OF THE CAR STALLING GRADUALLY BECAME WORSE OVER A FEW MONTHS TIME. NOW THE CAR HAS APPROXIMATELY 46,000 MILES ON IT. ON NOVEMBER 9, 2003 WHILE ON THE INTERSTATE TRAVELING AT 65 MPH WITH 1/2 TANK OF GAS THE CAR STARTED GOING THROUGH FUEL STARVATION. IT LAST A FEW SECONDS AND THEN CLEARED UP. THIS IS A MAJOR SAFETY HAZARD. BEFORE THE LAST INCIDENT, I THOUGHT THAT IF I MADE SURE THE GAS TANK WAS NOT LOW THE CAR WOULD BE OKAY. I DID SOME RESEARCH ON THIS INCIDENT AFTER THE LAST INCIDENT. I SEARCHED THE NHTSA SITE AND FOCALJET. I SAW THAT MANY PEOPLE WERE SUFFERING THIS PROBLEM AND LEARNED WHAT THE PROBABLE CAUSE WAS. I BELIEVE THE PROBLEM IS THE LINING OF THE GAS TANK COMING LOOSE AND KEEPING THE FUEL DELIVERY MODULE FROM TAKING UP AS MUCH GAS AS THE CAR NEEDS TO KEEP RUNNING. I CONTACTED THE LOCAL FORD DEALERSHIP ON NOVEMBER 11, 2003. THE SERVICE MANAGER TOLD ME HE HAD HEARD OF THE PROBLEM, BUT HAD NEVER HAD A CUSTOMER THAT HAD A PROBLEM WITH IT. I AM TAKING THE CAR IN ON NOVEMBER 18, 2003 TO GET REPAIRED. TO BE CLEAR, THE CAR HAS NOT TOTALLY STALLED DUE TO THIS PROBLEM. IT ACTS LIKE IT IS GOING TO DIE AND THE RPMS GO DOWN. PUSHING IN THE ACCELERATOR PEDAL DOES NOT MAKE THE RPMS GO UP. THE CAR RUNS VERY ROUGH FOR SEVERAL SECONDS (SPITTING AND SPUTTERING IS HOW I DESCRIBE IT) AND THEN CLEARS OUT. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046852November 13, 2003
TIRES, ELECTRICAL SYSTEM:IGNITION:SWITCH, SERVICE BRAKES, HYDRAULIC
I HAVE REPLACED THE IGNITION SWITCH 3 TIMES IN LEAST THAT 2 YEARS AND TWICE IN THREE MONTHS. THE DEALERSHIP TELLS ME TO CALL FORD AND FORD TELLS ME IT A DEALERSHIP'S PROBLEM CALL THEM THE OLD RUN AROUND. I ALSO HAVE REPLACE ALL FOUR BRAKES AND TIRES WITH ONLY 25000 MILES ON THE CAR AND THEY STILL SQUEEZE AND GRIND WHEN APPLYING THE BRAKE. I BROUGHT THE CAR USED SO I DO NOT KNOW IF ANYTHING WAS REPLACE BEFORE I PURCHASED IT LOVELY VEHICLE. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046857November 13, 2003
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
MERGING ON TO THE EXPRESS WAY, MY 2000 FORD FOCUS HAD A SUDDEN LOSS OF POWER AND I WAS ALMOST HIT BY A SEMI, SINCE WHERE I WAS DRIVING WAS SURROUNDED BY CONCRETE BARRIERS. I LATER FOUND THAT THIS IS A FUEL PUMP PROBLEM THAT IS A COMMON PROBLEM FOR FOCUS OWNERS. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046854November 13, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
BRAKES/ROTORS/PAD HAVE WORN AND/OR MALFUNCTIONED MORE THAN THREE TIMES IN THE TWO YEARS I HAVE HAD THIS CAR. THE FIRST TIME WAS WITHIN TWO MONTHS OF OWNERSHIP, DEALER REPAIRED, BUT ONLY AFTER PRESSING THE POINT. HAD TO REPLACE THE ABOVE TWICE ALREADY. ONE TIME BRAKES FAILED AS MY WIFE DROVE MY CHILDREN AND NEARLY RESULTED IN A SERIOUS ACCIDENT. BRAKE PROBLEMS HAPPENING YET AGAIN. WHY IS THIS NOT A RECALLED ISSUE? I AM OUT HUNDREDS OF DOLLARS FOR THIS. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046873November 13, 2003
ELECTRICAL SYSTEM:IGNITION
IGNITION WOULD NOT TURN SO KEY IS STUCK INSIDE. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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