Ford Focus Complaints

22,326 consumer complaints on file.

#10103330December 8, 2004
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
CONSUMER TOOK THE VEHICLE IN TO THE DEALERSHIP FOR A REPLACEMENT OF A VALVE COVER. AFTER PICKING UP VEHICLE AND DRIVING, CONSUMER NOTICED SMOKE COMING FROM UNDER THE HOOD. CONTACTED MECHANIC, AND INFORMED CONSUMER THAT SOLVENT USED IN REPAIR OF VALVE COVER CAUSED SMOKE, AND WILL DISAPPEAR. CONSUMER PARKED VEHICLE, AND A PASSER BY NOTICED SMOKE AND FLAMES COMING FROM UNDER THE HOOD. LOCAL FIRE DEPARTMENT WAS CONTACTED, AND FLAMES WERE EXTINGUISHED. CONSUMER CONTACTED THE INSURANCE COMPANY. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10102367December 8, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
MY 2001 FORD FOCUS SE WAGON HAD ITS IGNITION SWITCH MALFUNCTION. FORD DEALERSHIP SAID GRAPHITE AND/OR WD40 WOULD NOT FIX IT, THAT IT HAD TO BE REPLACED. IT COST USD$440 AND I LOST A FULL DAY'S PAY. THE TOW TRUCK DRIVER SAID HE'S RESPONDED TO 24 CALLS ON FORD FOCUS IGNITION FAILURES. I FOUND A WEBSITE CALL WWW.AUTOMOTIVETALK.NET WHERE 85 PEOPLE HAVE MADE COMPLAINTS ON THE IGNITION SWITCH THIS YEAR. WHAT DO WE HAVE TO DO TO START A RECALL. THIS IS A NEW CAR AND SHOULD NOT BE HAVING THIS PROBLEM. I AM NOT ALONE, AS I HAVE READ MANY POSTINGS ON THE SAME PROBLEM. I CAN BE EMAILED AT [email protected]. THX, LAURA *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102404December 8, 2004
ELECTRICAL SYSTEM:IGNITION, STEERING:COLUMN LOCKING:ANTI-THEFT DEVICE
I RECENTLY PURCHASED A USED 2003 FORD FOCUS FROM MENLOVE DODGE TOYOTA IN BOUNTIFUL IN LATE SEPTEMBER. VERYTHING WAS GOING FINE, UNTIL ONE DAY MY WIFE COMES HOME AN HOUR LATE FROM WORK SAYING THAT THE KEYS FOR OUR CAR WOULD TURN IN THE IGNITION, SHE HAD TO ENLIST THE HELP 2 OTHER CO-WORKERS & FINALLY GOT IT STARTED AFTER AN HOUR OF TRYING IT. O I WENT OUT TO TAKE A LOOK AT THE IGNITION AND SURE ENOUGH THE KEY WOULD NOT TURN UNTIL AFTER A BOUT 20-30 TRIES. SO THEN I GOT TO THINKING, WITH THIS CAR HAVING LESS THAN 50,000 MILES ON IT I SHOULD HAVE IT LOOKED AT. AFTER TALKING TO OTHER PEOPLE & DOING RESEARCH ON THE INTERNET, IT APPEARS TO BE A VERY COMMON PROBLEM, WHICH FORD APPARENTLY FAILS TO ACKNOWLEDGE. THIS IS A VERY SERIOUS PROBLEM AS WHAT IF YOU WERE DRIVING ON THE FREEWAY & YOUR CAR STOPS RUNNING, YOUR GOING 65 MPH, THE STEERING WHEEL LOCKS BECAUSE THE KEY WONT TURN TO THE ON POSITION AGAIN. I CALLED TO GET A QUOTE ON GETTING THIS FIXED AND WAS TOLD IT WOULD COST ME IN THE BALL PARK OF 200-300 DOLLARS FOR A DEFECT THAT IS OBVIOUSLY A KNOW PROBLEM BY FORD. HAVE FOUND A MESSAGE BOARD THAT OTHER FOR FOCUS OWNERS HAVE POSTED INFORMATION ON WITH THE SAME COMPLAINT. MY FELLING IS, WITH SO MANY FORD FOCUS OWNERS OUT THERE WITH THE SAME PROBLEM, FORD NEEDS TO STEP UP AND ADMIT THERE IS A PROBLEM & ISSUE A RECALL ON THESE IGNITIONS. HERE IS THE URL TO THE SITE I REFERRED TO: HTTP://WWW.AUTOWHIZ.COM/MESSAGEBOARDS/MESSAGE.PHP?ID=1784&PAGE=1*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10060912December 7, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
CONSUMER HAD EXPERIENCED SYMPTOMS OF ENGINE HESITATION, LOSS OF POWER SURGING, AND OTHER SIMILAR SYMPTOMS DUE TO VEHICLE'S FUEL PUMP WHICH WAS DEFECTIVE BEFORE RECEIVING RECALL NOTICE FROM MANUFACTURER. (NAR) *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103266December 7, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
REAR BRAKE PADS HAD TO BE REPLACED BY THE DEALERSHIP BECAUSE THE CONSUMER WOULD HEAR A SQUEAKING NOISE WHEN BRAKING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103312December 7, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
CONSUMER WAS UNABLE TO OPEN BOTH REAR DOORS, AND THE FRONTAL DRIVER'S DOOR FROM THE OUTSIDE. TO UNLOCK THE DOORS CONSUMER HAD TO GO THROUGH THE PASSENGER'S FRONT DOOR AND UNLOCK IT FROM THE INSIDE. VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102337December 7, 2004
ELECTRICAL SYSTEM:IGNITION, EQUIPMENT:MECHANICAL
THE KEY WILL NOT TURN IN THE IGNITION. IGNITION HAD TO BE REPLACED. THIS IS THE THIRD TIME IT HAS HAPPENED, AND I HAD TO HAVE IT TOWED EACH TIME.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102205December 6, 2004
STEERING:COLUMN LOCKING:ANTI-THEFT DEVICE
STEERING COLUMN IGNITION LOCK. KEY INSERTED AND WON'T COME OUT, CAN'T TURN KEY - NO STEERING, NO POWER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102208December 6, 2004
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD, EQUIPMENT:MECHANICAL
VEHICLE FIRE SUSTAINED ON 2001 FORD FOCUS AFTER REPLACEMENT OF A VALVE GASKET COVER AT HOLLINGSWORTH RICHARD FORD IN BATON ROUGE LOUISIANA. FOLLOWING REPLACEMENT OF GASKET, SMOKE WAS NOTED FROM THE HOOD. DEALER SERVICE REPRESENTATIVE STATED THAT SMOKE WAS DUE TO A CLEANING SOLVENT USED AFTER SERVICING THE VEHICLE AND SHOULD STOP IN ABOUT TWO DAYS. THE FOLLOWING DAY (AFTER SERVICE), THE VEHICLE CAUGHT ON FIRE WHERE THE FIRE HAD TO BE EXTINGUISHED BY THE LOCAL FIRE DEPARTMENT. MY SON AND I WERE IN THE VEHICLE AND BEARLY ESCAPED BEFORE THE FRONT OF VEHICLE WAS ENGULFED IN FLAMES. REPORT HAS BEEN FILED WITH DEALER WHO TOLD ME THAT THIS WAS A MATTER THAT SHOULD BE HANDLED BY THE INSURANCE. FORD DEALER SHOWED NOR INDICATED THEIR ACCEPTANCE OF ANY LIABILITY REGARDING THIS ISSUE. RESEARCH HAS INDICATED MANY CUSTOMER COMPLAINTS OF VEHICLES FIRES CENTERED AROUND THIS YEAR OF FOCUS.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10102209December 6, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
2000 FORD FOCUS. IGNITION LOCKS, PUT KEY IN IGNITION BUT KEY WILL NOT TURN, NO MATTER WHAT IS DONE. THIS IS THE SECOND TIME THIS HAS OCCURRED WITH THIS SAME VEHICLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102237December 6, 2004
FUEL SYSTEM, OTHER:DELIVERY:FUEL PUMP
FUEL PUMP IN MY 2001 FORD FOCUS FAILED AND HAD TO BE REPLACED. FORD OFFERED ME NO REASONABLE SOLUTION FOR THIS PROBLEM. MY CAR HAS ONLY 26,000 MILES, AND IS 1 MONTH OUTSIDE THE WARRANTY. FORD APPARENTLY HAS A RECALL FOR JUST THIS PROBLEM, BUT CLAIMED THAT MY CAR IS NOT AFFECTED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102132December 4, 2004
ELECTRICAL SYSTEM:IGNITION
ONCE I PLACE THE KEY IN THE IGNITION OF MY 2000 FORD FOCUS ZTS IT DOESN'T ALWAYS TURN. I HAVE TO PLAY AROUND WITH IT FOR A MINUTE OR TWO BEFORE I GET IT TO TURN OVER AND START MY CAR. I FEAR SOON THAT IT WON'T WORK AT ALL AND I'LL BE STUCK SOME PLACE. I'VE KNOWN OF MANY OTHER PEOPLE THAT HAVE HAD THIS VERY SAME PROBLEM WITH THEIR FOCUS'S. PEOPLE HAVE HAD A DEALERSHIP FIX IT, ONLY TO HAVE IT START DOING IT AGAIN WITH IN A MONTH LATER AND SEVERAL HUNDRED DOLLARS LESS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102138December 4, 2004
ELECTRICAL SYSTEM:IGNITION
I BROUGHT MY 2000 FOCUS BRAND NEW. YESTERDAY, WENT TO A MEETING ON THE OTHER SIDE OF THE CITY. I WAS THE LAST TO LEAVE AND MY KEY WOULD ONLY GO HALF WAY INTO THE IGNITION. NO MATTER OF WIGGLING WOULD GET IT TO BUDGE. I HAD TO CALL A TOW TRUCK AND TAKE IT TO THE DEALERSHIP. THEY REPLACED THE IGNITION: TOTAL COST 394.41 WITH TOWING. LEARNED FROM A FRIEND THAT THERE HAS BEEN A TECHICAL SERVICE BULLETIN ON THIS FOR YEARS. OF COURSE MY CAR IS OUT OF WARRENTY. BUT I HAVE FILED A COMPLAINT WITH FORD AND ASKING FOR A "GOOD WILL' REMBURSMENT TO COVER COSTS. I THINK THIS SHOULD BE SENT TO THE MAJOR NETWORKS FOR INVESTIGATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102151December 4, 2004
ELECTRICAL SYSTEM:IGNITION
MY IGNITION LOCKED LEAVING ME STRANDED. I HAVE TOWED THE CAR TO THE DEALERSHIP. UPON LOOKING THROUGH WEBSITES (WWW.EDMUNDS.COM, WWW.AUTOWHIZ.COM), I SEE THIS IS A COMMON PROBLEM. THERE WERE OVER 200 RESPONSES WITH SIMILAR PROBLEMS. SOMEONE FROM A LOCAL REPAIR SHOP TRIED TO GET THE KEY TO TURN AND COULD NOT. HE SAID HE HAD WORKED FOR FORD FOR 38 YEARS AND BELIEVED THAT THE CYLINDER WAS THE PROBLEM. HE SAID THAT HE HAD SEEN A NUMBER OF EARLY FORD FOCUSES (MINE IS 2000) HAVE SIMILAR PROBLEMS. I HAVE HAD A LOT OF PROBLEMS WITH THE FOCUS. THERE HAVE BEEN MORE THAN 12 RECALLS ON THE CAR. THE DEALERSHIPS AND CUSTOMER SERVICE ARE MORE OFTEN THAN NOT UNCOOPERATIVE. I'VE FOUND THAT DEALERS DO NOT WANT TO HONOR THE RECALLS, ESPECIALLY IF A RENTAL CAR COMES WITH IT. THEY DID NOT WANT TO REPLACE THE FUEL PUMP WHICH WAS RECALLED UNLESS I EXHIBITED PROBLEMS EVEN THOUGH THE FUEL PUMP HAD BEEN RECALLED. FOCUS OWNERS ARE SPENDING UPWARDS OF $350 ON THE IGNITION REPAIR ALTHOUGH IT IS CLEARLY A MANUFACTURER'S DEFECT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102152December 4, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
IGNITION KEY FAILS TO TURN IN LOCK CYLINDER. STEERING WHEEL CANNOT BE MOVED OR UNLOCKED WHEN VEHICLE IS PARKED. VEHICLE HAS BEEN STRANDED AND TOWED TO FORD DEALER FOR REPAIR 3 TIMES ( AT 22000, 37254 & 43000 MILES) NOW. INOPERATIVE LOCK CYLINDER WAS DRILLED OUT AND REPLACED IN EACH CASE. I WAS CHARGED $287.00 FOR THE SECOND REPAIR (PLUS TOWING) BECAUSE IT "WAS NOT COVERED UNDER WARRANTY".*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107068December 3, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
CONTINUOUS PROBLEM WITH SMELL OF GAS IN VEHICLE. EXPERIENCE BAD ACCELERATION AND CAR BURNING EXCESSIVE AMOUNTS OF GAS. *BF THE VEHICLE WOULD ALSO COAST AND STOP IN THE MIDDLE OF THE STREET. THE EMISSION SYSTEM LIGHT HAD COME ON. THERE WAS AN INCIDENT WHEN THE CONSUMER VIEWED WHITE SMOKE COMING FROM OUT OF THE MUFFLER. THE CONSUMER WAS INFORMED THAT THE FUEL PUMP WAS THE PROBLEM. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103104December 3, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
CONSUMER WAS UNABLE TO START VEHICLE. THE IGNITION SWITCH WOULD NOT TURN ON. DEALER WAS CONTACTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102006December 2, 2004
STRUCTURE:BODY:DOOR
WHILE DRIVING 35 MPH DRIVER'S SIDE DOOR FLEW OPEN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102017December 2, 2004
ELECTRICAL SYSTEM:IGNITION
UPON STARTING THE VEHICLE IT FAILED TO START. THE KEYS WOULDN'T TURN IN THE IGNITION, AND THE STEERING WHEEL LOCKED UP. A LOCK SMITH INFORMED THE CONSUMER THAT THIS WAS A COMMON PROBLEM WITH THESE VEHICLE, AND WAS CAUSED BY THE IGNITION CHIP FREEZING UP. HE REFUSED TO REPLACE THE IGNITION BECAUSE OF PAST EXPERIENCES. AFTER THE IGNITION WAS REPLACED THE PARTS FAILED AGAIN BECAUSE OF THE SAME FAILURE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100946December 2, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
IGNITION SWITCH LOCKED UP. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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