Ford Focus Complaints

22,326 consumer complaints on file.

#10105067December 20, 2004
SEAT BELTS:FRONT:RETRACTOR
VEHICLE WAS IN A COLLISION. WHILE DRIVING AT APPROXIMATELY 50 MPH, THE DRIVER HIT A DEER. CONSUMER TOOK THE VEHICLE TO THE DEALERSHIP, AND WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE SEAT BELT TENSIONER WERE UNAVAILABLE. OWNER SAYS THAT WHEN USING THE SEAT BELTS IN THE FRONT SEATS THE BELT WILL NOT RETRACT AUTOMATICALLY. CONSUMER WAS TOLD BY THE MANUFACTURER THAT THERE MAY BE TWO OR THREE MONTHS BEFORE PARTS WILL BECOME AVAILABLE. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10105084December 20, 2004
ELECTRICAL SYSTEM:12V/24V/48V BATTERY, SUSPENSION:FRONT
AFTER HAVING THE VEHICLE SERVICED ON TWO DIFFERENT RECALLS VEHICLE PERFORMED POORLY. THE FIRST RECALL WAS FOR BATTERY WIRING CORROSION. CURRENTLY, THE BATTERY FAILED. THE SECOND WAS FOR THE PIN BOLT CONTROLS. STEERING WHEEL SHOOK, AND THE TWO LEFT FRONT TIRES WERE REPLACED FOR EXTENSIVE WEAR, AND A BLOW OUT. THE TIRES WERE REPLACED, AND THE VEHICLE ALIGNED. HOWEVER, VEHICLE CONTINUED TO WEAR OUT, THE TIRES AND THE STEERING WHEEL SHOOK. MANUFACTURER OFFERED NO SOLUTION. NO RECALLS FOUND. *AK.....ALSO, WAS EXPERIENCING PROBLEMS WITH DECREASED POWER. CONSUMER OBJECTED TO PAYING FOR REPAIRS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10105100December 20, 2004
AIR BAGS:FRONTAL
WHILE DRIVING 40 MPH CONSUMER LOST CONTROL OF THE VEHICLE AND IT CRASHED INTO A GUARD RAIL. UPON IMPACT, BOTH FRONTAL AIR BAGS FAILED TO DEPLOY. DRIVER SUSTAINED MINOR INJURIES, AND WAS TRANSPORTED TO A HOSPITAL. VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION. *AK.....*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10104172December 20, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
TODAY, DURING A SNOWSTORM, I TRIED TO START THE CAR AND THE KEY WOULD NOT INSERT INTO THE IGNITION - THE WHEEL WAS LOCKED AND THERE WAS NO WAY TO START THE CAR. I HAS TWO BABIES WITH ME, AND HAD TO CALL AAA. I HAVE CHECKED ON THE WEB AND THIS IS A HIGE PROBLEM WITH THIS CAR, YET THE FORD COMPANY WILL NOT ISSUE A RECALL. IT IS INCREDIBLY UNSAFE. THE CAR WAS INOPERABLE. I WAS STRANDED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10104088December 19, 2004
FUEL SYSTEM, GASOLINE
PLEASE LOOK INTO THE FUEL SYSTEMS OF THE 2000 FORD FOCUS. MY SON AND HIS FRIEND WERE KILLED IN AN AUTOMOBILE ACCIDENT ON 12/8 IN DETROIT, MI. EARLY THAT MORNING, THEY STRUCK A FIRE HYDRANT AND THE CAR EXPLODED (BACK OF THE ENGINE FIRE). EARLIER, IN THE SUMMER OF 2004, I HAD DRIVEN THE CAR HOME, TURNED OFF THE ENGINE, AND GONE IN THE HOUSE. ABOUT 5 MINUTES LATER. I CAME OUT TO GO TO DINNER WITH MY WIFE...THE CAR WOULDN'T TURN OVER. WHEN I GOT OUT, I FOUND GAS SPEWED ALL OVER THE STREET. I HOSED DOWN THE AREA, AND HAD THE CAR TOWED TO BILL BROWN FORD-LIVONIA, MI. THE CAR WAS REPAIRED, AND I WAS ASSURED THAT ALL WAS WELL. NOW, 5-6 MONTHS LATER, THIS ACCIDENT OCCURRED. I AM NOT SUGGESTING THAT THE ACCIDENT (HITTING THE HYDRANT) WASN'T MY SON'S DOING. HOWEVER, THE SPEED AT WHICH THE ACCIDENT OCCURRED (EST. AT 35 MPH) SHOULDN'T HAVE RESULTED IN A FUEL LINE BREAK AND FIRE. PLEASE CHECK INTO THE INCIDENT. THE INCIDENT REPORT NUMBER (DETROIT POLICE DEPARTMENT) IS [XXX]. THE VIN NUMBER OF THE CAR IS [XXX]. THE SERVICE RECORD AT BILL BROWN FORD WILL NOTE A LONG HISTORY OF FUEL SYSTEM PROBLEMS, INCLUDING THE ISSUE NOTED ABOVE (GAS ON THE STREET). MORE THAN ANYTHING I WANT TO PREVENT ANOTHER TRAGEDY. PLEASE LOOK INTO THIS MATTER. *JB UPDATED 07/24/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
2
#10104095December 19, 2004
ELECTRICAL SYSTEM:IGNITION
IGNITION WILL NOT TURN. ONE MINUTE IT WAS WORKING FINE, AND THE NEXT, THE KEY WILL NOT TURN. ALSO, ONE MINUTE MY AUTOMATIC LOCKS WILL WORK, THEN MY CAR TOTALLY UN-PROGRAMMED ITSELF. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103993December 17, 2004
ELECTRICAL SYSTEM:IGNITION
2000 FORD FOCUS HAS A DEFECTIVE IGNITION. THE CAR WILL LOCK UP AT ANY TIME. PROBLEM HAS BEEN FIXED TWICE IN MY CAR, NOW THE PROBLEM HAS RETURNED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101372December 17, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM, STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS, ELECTRICAL SYSTEM:IGNITION, POWER TRAIN:MANUAL TRANSMISSION
THE CONSUMER HEARD A GRINDING NOISE COMING FROM THE REAR BRAKE DRUMS. THE DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK THE REAR DRUM BRAKE PADS WERE DEFECTIVE, PARTS AND COMPOUND WERE MISSING, TRIM UNDER THE STEERING COLUMN WAS MISSING, THE TRANSMISSION WAS SLIPPING IN FIRST, SECOND AND THIRD GEAR, AND THE IGNITION WAS DAMAGED. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10105549December 16, 2004
LATCHES/LOCKS/LINKAGES
FORD FOCUS CONCERNING THE REAR DOOR LATCH FAILURE THAT ALLOWS THE DOOR TO OPEN WHILE THE VEHICLE WAS IN MOTION. *BF WHEN THE BRAKES WERE APPLIED, BOTH REAR DOORS WOULD OPEN. THE REAR HATCH OPENED ONCE PER WEEK. THE CONSUMER WAS INFORMED THAT THE 14 MONTH OLD LATCHES WERE WORN OUT. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103932December 16, 2004
ENGINE AND ENGINE COOLING
WHILE AT A STOP THE PISTONS DROPPED. CONSUMER MANAGED TO PULL OVER, AND HAD THE VEHICLE TOWED. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103803December 15, 2004
ELECTRICAL SYSTEM:IGNITION
RECALL 03V482000 CONCERNING INTERMITTENT STALLING. MANUFACTURER IS NOT ALLOWING THE DEALER TO HONOR THIS RECALL BECAUSE THE VEHICLE HAS A BRANDED TITLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103000December 15, 2004
SUSPENSION:FRONT:WHEEL BEARING
FORD EXTENDED THEIR WARRANTY ON REAR WHEEL BEARINGS ON THE 2000 FORD FOCUS, BEACUSE OF PROBLEMS AND SAFETY ISSUES WHICH COULD LEAD TO BALL JOIONT SEPARATION WITH LOSS OF STEERING CONTROL. MY VEHICLE IS NOW EXPERIENCING REAR WHEEL BEARING PROBLEMS, BUT FORD REFUSES TO HAVE THE PROBLEM FIXED AT THEIR EXPENSE, BECAUSE THE EXTENDED WARRANTY PERIOD HAS EXPIRED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103002December 15, 2004
LATCHES/LOCKS/LINKAGES:TRUNK LID:LOCK
TRUNK LOCK MALFUNCTIONED, HAD TO REPLACE ENTIRE LOCKING MECHANISM ($100) AFTER SEVERAL HOURS TRYING TO GAIN ACCESS INTO THE TRUNK, THIS PROBLEM IS ALL OVER THE INTERNET, THOUGHT IT NEEDS TO BE REPORTED HERE. THE OLD PART IS AVAILABLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103020December 15, 2004
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
THE LATEST IN A LONG LINE OF PROBLEMS WITH MY 2000 FORD FOCUS WAGON OCCURRED TODAY. THE AIRBAG WARNING LIGHT CAME ON YESTERDAY AND STAYED ON. I TOOK IT TO MY MECHANIC TODAY WHO INFORMED ME THAT THE RESTRAINT SYSTEM IS MALFUNCTIONING AND MY AIRBAGS MAY NOT WORK AS A RESULT. THE COST OF REPAIR WILL BE $640. I HAVE HAD PROBLEMS WITH THE BRAKES, ROTORS, IGNITION SWITCH, CHECK ENGINE LIGHT, ETC. I HAVE NEVER EXPERIENCED SO MANY PROBLEMS WITH A CAR BEFORE. THE FORD FOCUS IS A LEMON AND IS UNSAFE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096927December 15, 2004
SUSPENSION:REAR
CONSUMER HAS CONTINUOUSLY REPLACED THE WHEEL BEARINGS. TWICE ON THE REAR LEFT, AND THREE TIMES ON THE REAR RIGHT. THERE IS A GRINDING NOISE COMING FROM THE REAR END OF THE VEHICLE. CONSUMER STATES THAT HE HAS HAD THE VEHICLE REPAIRED ON A RECALL NUMBER 011017000 BEFORE. THE PROBLEM HAS NOT BEEN RESOLVED. *NM AT THE TIME OF THE FAILURE THE VEHICLE WAS OUT OF WARRANTY ALTHOUGH IT ONLY HAD 27,000 MILES. THE VEHICLE IS RARELY DRIVEN YET THE REAR BEARINGS WEAR OUT EVERY 3000-5000 MILES. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10094011December 15, 2004
SERVICE BRAKES, HYDRAULIC
WHILE APPLYING THE BRAKE PEDAL CONSUMER HEARD A SQUEAKING NOISE COMING FROM THE REAR AND THE VEHICLE JERKED. VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION, AN D MECHANIC DETERMINED THAT THE BRAKE PADS NEEDED TO BE REPLACED. *AK THE VEHICLE WAS TAKEN BACK TO THE DEALER ON OCTOBER 7, 2004 TO HAVE THE REAR BRAKES REPLACED. THE DEALER INDICATED THAT THE REPLACEMENT OF THE REAR BRAKES WOULD MAKE THE NOISE SUBSIDE. AS OF NOVEMBER 5, 2004 THE VEHICLE STILL MAKES NOISE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10054106December 15, 2004
ELECTRICAL SYSTEM:IGNITION
THE CONSUMER WAS UNABLE TO TURN THE KEY IN THE IGNITION SWITCH, OR TURN THE STEERING WHEEL. THE DEALERSHIP WAS NOTIFIED. *JB THE IGNITION WAS REPLACED. FORD SUGGESTED THAT THE IGNITION SWITCH WAS COVERED NOT THE IGNITION CYLINDER. *SC THE CONSUMER STATED THAT THE KEY CYLINDER FAILED AGAIN. THE CONSUMER CONTACTED FORD TO GET A REFUND FROM JANUARY AND WAS TOLD THAT IT WAS NOT THEIR PROBLEM AND THE REFUND WAS DENIED. THE VEHICLE PART WAS CHANGED AS A GOODWILL EFFORT BY FORD. *TC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102938December 14, 2004
ELECTRICAL SYSTEM:IGNITION
THE KEY WOULD TURN TO THE OFF POSITION AND THE CAR WOULDN'T SHUT OFF. THEY REPLACED THE IGNITION CYLINDER, BUT SINCE IT WAS FIXED IN FEBRUARY OF 2004 IT HAS SINCE DONE THE SAME THINGS 2 MORE TIMES. THESE 2 TIMES, HOWEVER, THE CAR WOULD TURN OFF, BUT I COULDN'T GET THE KEY TO GO TO THE OFF POSITION AND I COULDN'T GET THE KEY OUT OF THE IGNITION. I TOOK IT TO THE DEALERSHIP 2 TIMES AFTER THEY REPLACED THE IGNITION CYLINDER (ONCE IN NOVEMBER 2004 AND ONCE IN DECEMBER 2004). THEY SAID THEY CAN'T DO ANYTHING ABOUT IT BECAUSE IT WON'T DUPLICATE THE PROBLEM WHEN I HAVE IT AT THE DEALERSHIP. AFTER I DRIVE IT THERE THE KEY COMES OUT OF THE IGNITION. IT WAS FINE ALL SUMMER, AND IT SEEMS TO JUST DO THIS IN COLD WEATHER. HOWEVER, I HAVE ALSO EXPERIENCED THAT MY RADIO IS STAYING ON AFTER THE CAR IS TURNED OFF, AND MY SEAT BELT LIGHT AND AND WARNING BUZZER ALSO DON'T WORK WHEN I HAVE THIS IGNITION PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103744December 14, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
WHILE DRIVING AT UNKNOWN SPEED ENGINE LIGHT ILLUMINATED. THEN, VEHICLE STALLED, AND CONSUMER RESTARTED THE VEHICLE. DEALERSHIP INFORMED THE CONSUMER THAT PROBLEM PERTAINED TO THE HEAD GASKET VALVE FAILURE. HOWEVER, THE PROBLEM WAS NOT RESOLVED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102907December 14, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
I HAD RECEIVED A NOTICE THAT MY CAR MAY NEED TO HAVE MY FUEL FILTER REPLACED DUE TO POSSIBLE HESITATION; HOWEVER, I WAS NOT TO HAVE THIS DONE UNLESS THE SYSTEM FAILED. ON MY WAY HOME FOR THANKSGIVING, I WAS TRAVELING ON THE INTERSTATE, AND MY CAR STARTED TO SLOW...I LET OFF THE GAS, PRESSED ON THE GAS, AND FRANTICALLY PUMPED THE GAS AS CARS PASSED ME GOING 80 MPH. WHEN THE SYSTEM FAILED, I WAS OUT OF STATE, 400 MILES FROM HOME, SITTING ALONG SIDE AN INTERSTATE FULL OF HOLIDAY TRAFFIC, BUT FORD DOES NOT CONSIDER THIS A SAFETY CONCERN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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