Ford Focus Complaints

22,326 consumer complaints on file.

#10270240May 28, 2009
ENGINE AND ENGINE COOLING, STEERING
TL*THE CONTACT OWNS A 2001 FORD FOCUS. WHILE DRIVING APPROXIMATELY 35 MPH ON NORMAL ROAD CONDITIONS, THE ENGINE BEGAN TO IDLE EXCESSIVELY HIGH. ON A SEPARATE OCCASION, THE VEHICLE STALLED WITHOUT WARNING AND LOST POWER STEERING. THE DRIVER EXPERIENCED EXTREME DIFFICULTY STEERING THE VEHICLE AND HAD TO USE EXCESSIVE FORCE TO TURN THE STEERING WHEEL. THE VEHICLE WAS ABLE TO RESUME NORMAL OPERATION. THE FAILURES OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THEY WANTED TO CHARGE THE CONTACT FOR A DIAGNOSTIC; HOWEVER, THE CONTACT REFUSED DUE TO THE COST. THE TECHNICIAN REFUSED TO REPAIR THE VEHICLE UNLESS THE AFTERMARKET PARTS WERE REPLACED BY THE MANUFACTURER. THE PARTS CONSISTED OF THE PCV VALVE AND FUEL FILTER. THE VEHICLE HAS NOT BEEN REPAIRED. THE MANUFACTURER CONDUCTED A CAMPAIGN (03V-482) TO ADDRESS THE STALLING IN THE VEHICLES. THE CONTACT EXPERIENCED THE IDENTICAL FAILURES MENTIONED IN THE CAMPAIGN, BUT THE VIN WAS EXCLUDED. THE FAILURE MILEAGE WAS 118,000 AND CURRENT MILEAGE WAS 119,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10270079May 27, 2009
ELECTRICAL SYSTEM
I OWN A 2004 FORD FOCUS THAT THE IGNITION WENT OUT ON, I WOULD PUT THE KEY IN AND THE KEY WOULD NOT TURN, LOCKED STEERING WHEEL. FOR A WHILE, I WOULD WIGGLE THE KEY AND IT WOULD FINALLY TURN OVER, UNTIL 2 WEEKS AGO( 5-2009) WHEN I HAD TO HAVE IT TOWED AFTER I GOT IN MY CAR AND IT WOULD NOT START. THE FORD DEALERSHIP LOOKED AT IT THE NEXT MORNING AND TOLD ME IT WOULD BE $450.00 TO FIX AND THAT THIS PROBLEM HAS HAPPENED TO ALOT OF FOCUS OWNERS, I DON'T UNDERSTAND WHY FORD WOULD NOT WANT TO CORRECT THIS PROBLEM, STARTING YOUR CAR IS THE MOST IMPORTANT THING NEEDED TO DRIVE SO WITHOUT BEING ABLE TO COUNT ON YOUR IGNITION YOUR CAR IS USELESS AND WITHOUT FORD RECOGNIZING THIS PROBLEM AND FIXING IT, I BELIEVE ALOT OF FORD OWNERS MAY NOT BE IN THE FUTURE. YOU NEED TO BE ABLE TO START A CAR! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10270091May 27, 2009
ELECTRICAL SYSTEM:IGNITION
MY 2007 FORD FOCUS KEY IS STUCK IN MY IGNITION &ITS A SECURITY AND SAFETY HAZARD, FORD WANTS TO CHARGE 400-500 DOLLARS TO FIX THEIR OWN COMMON PROBLEM. THE CONSEQUENCE OF THIS IS I WILL PROBABLY STOP STIMULATING THE ECONOMY ALONG WITH OTHERS AND NOT BUY AN AMERICAN MADE CAR. I REFUSE TO CORRECT A PROBLEM FORD WILL NOT CORRECT FOR FREE SO I AM BUYING ANOTHER CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10270125May 27, 2009
ELECTRICAL SYSTEM:WIRING
TL*THE CONTACT OWNS A 2000 FORD FOCUS. THE CONTACT TOOK HER VEHICLE FOR ROUTINE INSPECTION AND WAS INFORMED THAT THE DECK-LID WIRE HARNESS FATIGUED AND DEVELOPED DAMAGED WIRES IN THE BEND AREA OF THE WIRE HARNESS. THE MANUFACTURER STATED THAT THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN ID NUMBER 00V411000 (ELECTRICAL SYSTEM:WIRING); THEREFORE, THEY WOULD NOT ASSUME ANY RESPONSIBILITY FOR THE REPAIRS. SHE IS IN THE PROCESS OF HAVING THE VEHICLE REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 188,000. UPDATED 06/03/09 *BF UPDATED 06/04/09.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10269944May 26, 2009
ELECTRICAL SYSTEM:IGNITION
TL*THE CONTACT OWNS A 2000 FORD FOCUS. THE CONTACT STATED THAT THE ENGINE WOULD NOT START WHEN THE IGNITION WAS TURNED. IN ADDITION, THE STEERING COLUMN LOCKED. HE STRUCK THE KEY WITH A HAMMER UNTIL THE ENGINE WAS ABLE TO START. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THROUGH RESEARCH, THE CONTACT FOUND NUMEROUS COMPLAINTS REGARDING THE SAME ISSUE. THE FAILURE HAS OCCURRED ALMOST DAILY EVER SINCE THE VEHICLE WAS PURCHASED. THE CURRENT AND FAILURE MILEAGES WERE 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10269968May 26, 2009
AIR BAGS
TL*THE CONTACT OWNS A 2008 FORD FOCUS. THE CONTACT'S VEHICLE WAS REAR-ENDED AND DESTROYED BY A HIT-AND-RUN DRIVER. THE AIR BAGS FAILED TO DEPLOY. AN OCCUPANT IN HER VEHICLE SUSTAINED NECK AND BACK INJURIES. BOTH THE CONTACT AND OCCUPANT WERE WEARING THEIR SEAT BELTS AT THE TIME OF THE CRASH. THE VEHICLE WAS TOWED FROM THE SCENE AND A POLICE REPORT WAS FILED. THE SPEED WAS UNKNOWN. THE FAILURE MILEAGE WAS 13,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10269836May 24, 2009
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM:IGNITION
2001 FORD FOCUS IGNITION LOCK UP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10269690May 22, 2009
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL*THE CONTACT OWNS A 2002 FORD FOCUS. ON MAY 20, 2009, WHEN THE CONTACT ATTEMPTED TO OPEN THE REAR PASSENGER SIDE DOOR, HE WAS UNABLE TO UNLATCH THE LOCK. HE TOOK THE VEHICLE TO THE DEALER AND THEY FOUND THAT THE REAR PASSENGER SIDE DOOR LATCH MOTOR FAILED. A NEW MOTOR WOULD COST $400. THE MANUFACTURER STATED THAT THERE WAS NO RECALL FOR THE FAILURE; THEREFORE, THEY WOULD NOT ASSIST. THE CURRENT AND FAILURE MILEAGES WERE 129,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10269753May 22, 2009
FUEL SYSTEM, OTHER
ACCELERATOR PEDAL STICKS HAPPENED RIGHT AFTER PURCHASE IN 04, THROTTLE BODY HAS BEEN REPLACED BY DEALER TWICE ALREADY, NOW OUT OF WARRANTY AND THROTTLE BODY STICKING AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10269754May 22, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
ON ACCELERATION FROM STOP CAR TACKS OUT TO 6 AND TRANSMISSION REVS THEN SHIFTS VERY HARD, CALLED FORD AND THEY TOLD ME IT WAS THEY WAY I DRIVE MY CAR. SAID TRANSMISSION LEARNS HOW TO SHIFT THAT WAY, CAR STILL NOT REPAIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10269755May 22, 2009
VISIBILITY
WINDSHIELD WIPERS WILL NOT RETURN TO HOME POSITION WHEN TURNED OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10269752May 22, 2009
ELECTRICAL SYSTEM
IGNITION SWITCH WONT TURN WHICH PREVENTS THE CAR FROM STARTING THIS HAPPENS ON A DAILY BASIS, FOR WAY OVER A YR NOW. TOW TRUCK DRIVER TOLD ME THIS IS COMMON PROBLEM WITH THIS 2004 ZX3 FOCUS. HE SAID TO HIT THE KEY A COUPLE OF TIMES WITH YOUR HAND AND IT WILL TURN, AND IT DOES. ONLY WAY THE CAR WILL START. CALLED MY LOCAL FORD DEALER AND WAS TOLD 550.00 TO REPLACE. SO STILL NOT REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10269660May 21, 2009
ELECTRICAL SYSTEM:IGNITION
MY KEYS ARE STUCK IN THE IGNITION OF MY 2005 FORD FOCUS. THIS JUST HAPPENED TODAY AND THEY ARE STILL IN THERE. I WILL HAVE TO LOCK MY CAR WITH THE KEYS IN IT AND PRAY NO ONE STEALS IT. THIS HAS HAPPENED ONCE BEFORE AND WAS STUCK FOR 2-3 DAYS. THE KEYS OFTEN ACT LIKE THEY ARE GOING TO STICK, THEN, THANKFULLY THEY COME OUT. THIS IS SUCH A NUISANCE AND A RISK. I ASKED MY DEALERSHIP WOULD THE PROBLEM BE FIXED IF I HAD IT REPAIRED AND WAS TOLD THAT IT MIGHT STILL HAPPEN AND THAT THIS IS A COMMON PROBLEM WITH THE FOCUS. NOT SO GOOD NEWS SINCE, I AM SURE THIS WOULD NOT BE CHEAP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10269544May 20, 2009
ELECTRICAL SYSTEM
I HAVE A 2000 FORD FOCUS ZX3 AND WHILE I AM DRIVING DOWN THE HIGHWAY MY TRANSMISSION WILL REV ALL THE GAUGES IN THE CAR WILL GO UP AND DOWN AND MY HEADLIGHTS FLASH. I HAVE TAKEN IT TO A FORD DEALERSHIP THEY SAY THEY FIX THE PROBLEM AND AS I PULL AWAY THE SAME THING HAPPENS. SO WHY IS IT THAT FORD THE PEOPLE THAT MAKE MY CAR CAN'T EVEN TELL ME WHAT'S WRONG WITH IT. SO HAVING TAKEN MY CAR TO FOUR DIFFERENT PLACES AND THE PROBLEM KEEPS HAPPENING, NOBODY SEEMS TO KNOW HOW TO FIX IT, I GUESS I WILL HAVE TO GET ANOTHER CAR (IT WILL NOT BE A FORD). THIS IS REALLY GREAT TIMING WITH THE ECONOMY AND ALL. I MEAN I PUT A NEW ALTERNATOR ON, A NEW BATTERY, I HAD THE GROUND WIRES CLEANED, A NEW IGNITION SWITCH PUT ON. OH YEAH IT ALWAYS SMELLS LIKE SOMETHING IS BURNING UNDER MY HOOD (LIKE WHEN YOU BLOW A CANDLE OUT). IT'S PRETTY BAD WHEN YOU'RE DRIVING ON THE HIGHWAY AND BASICALLY YOUR CAR DIES,SOMEBODY COULD SMASH INTO YOU CAUSING A PILE-UP. I AM AFRAID TO DRIVE MY CAR WHO KNOWS WHAT WILL HAPPEN NEXT. I JUST THINK IF YOU MAKE A PRODUCT YOU SHOULD KNOW HOW TO CORRECT THE PROBLEMS SO YOU HAVE A SAFE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10269322May 19, 2009
SERVICE BRAKES, HYDRAULIC
THE INNER BRAKE PADS ON THE FRONT AXLES ARE PRONE TO BINDING DUE TO RUST. THE CLEARANCES ARE VERY TIGHT. THIS CAUSES PREMATURE, UNEVEN BRAKE AND ROTOR WEAR ONCE THE PAD RUSTS UP AND STOPS FLOATING. MY PADS JUST FAILED AFTER 42K MILES; YET THE OUTER PADS WERE OVER 1/4" THICK. I PROPOSE A SEVERAL-PART REMEDY (FIRST 3 TO BE DONE BY SERVICING TECHNICIAN): 1. EXAMINE THE PADS MORE FREQUENTLY THAN THE USUAL ONCE A YEAR REQUIRED BY TYPICAL SAFETY INSPECTIONS; PULL THE WHEELS AND CHECK FOR MOVEMENT OF THE INBOARD PADS. THE PADS MAY HAVE TO BE RETRACTED WITH A C CLAMP SO THEY HAVE ROOM TO MOVE. 2. IF THE PADS ARE FROZEN, REMOVE BRAKE DISK AND PADS AND REMOVE RUST ON THE SLIDING SURFACE DOWN TO BARE METAL WITH A FLAT FILE, UNTIL PADS SLIDE FREELY. 3. LUBRICATE SURFACES WITH MOLYKOTE OR SIMILAR ANTI-SEIZE COMPOUND. 4. THE MANUFACTURER SHOULD REVIEW THE DESIGN WITH BRAKE VENDORS TO COME UP WITH A SOLUTION WHICH COULD BE INCORPORATED INTO REPLACEMENT PADS. IF SLIGHTLY SHORTER PADS ARE THE ANSWER, THEY SHOULD INCLUDE ANTI-RATTLE MEASURES. ALSO, A SQUEALER SPRING SHOULD BE ADDED TO CONTACT THE BRAKE DISK WHEN THE PAD IS ALMOST GONE TO GIVE AN AUDIBLE WARNING TO THE DRIVER. THESE WORK WELL ON CHRYSLERS (I DON'T KNOW WHO MAKES THEM). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10268787May 14, 2009
FUEL SYSTEM, GASOLINE
2002 FORD FOCUS BOUGHT THE END OF MARCH 2009, NOW SITS IN DRIVEWAY, BECAUSE FORD WILL NOT FIX FUEL DELIVERY MODULE FAILURE, BECAUSE OF VIN# NOT ON LIST AS BEING ONE OF THE 671000 UNITS AFFECTED. THE CAR IS DOING THE SAME THING AS ALL THE OTHER 671000 THAT WERE AFFECTED, SURGING, LOSS OF POWER, STALLING, HESITATION. WE WERE GOING DOWN THE ROAD, CHANGED LANES AND IT STARTED DOING THIS, NOW I HAVE HAD 3 MECHANICS WORK ON THIS CAR, NO HELP REPLACED FUEL PUMP, BATTERY, FUEL FILTER ETC, NO LUCK. IT STARTS WHEN IT WANTS WILL RUN THEN IT STARTS LOSING POWER, STALLS. WE DID EXPECT PROBLEMS WITH USED CAR, BUT NOT ONE THAT SHOULD HAVE BEEN INCLUDED IN A RECALL AND FIXED. IF ACCIDENT HAPPENS BECAUSE OF THIS PROBLEM FORD WILL BE AT FAULT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10268795May 14, 2009
ELECTRICAL SYSTEM:IGNITION
THE KEY WILL NOT TURN IN IGNITION TO START THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10268454May 12, 2009
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
I HAVE A 2002 FORD FOCUS. ABOUT A YEAR AGO MY LEFT REAR WINDOW REGULATOR WENT OUT WHILE I WAS DRIVING DOWN I24. THE SOUND OF THE WINDOW SLAMMING DOWN SCARED ME SO BAD I ALMOST DROVE OFF THE ROAD AT 70MPH WITH 3 KIDS IN THE CAR. THE SOUND WAS LIKE A GUNSHOT. ABOUT 2 MONTHS LATER THE RIGHT REAR WINDOW REGULATOR WENT OUT THIS TIME I WAS DRIVING MY 3 YEAR OLD SON TO THE BABYSITTER. THE SOUND WAS SO LOUD I SWERVED ALMOST HITTING THE CAR NEXT TO ME. I GOT BOTH WINDOWS FIXED FOR ABOUT 350.00. A WEEK AGO THE LEFT WINDOW REGULATOR WENT OUT AGAIN. I AM NOW AFRAID TO DRIVE THIS CAR FOR FEAR THE NEXT WINDOW WILL GO OUT AND STARTLE ME INTO AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10268577May 12, 2009
ENGINE AND ENGINE COOLING
I WAS DRIVING AT 45 MPH WITH NO SIGNS THAT THERE WAS A PROBLEM WITH THE CAR WHEN THE ENGINE SUDDENLY STALLED. I WAS ABLE TO COAST SAFELY TO THE SHOULDER WHERE I TRIED TO RESTART THE ENGINE. THE ENGINE NEVER RESTARTED AFTER SEVERAL ATTEMPTS, SO I HAD TO CALL A TOW TRUCK. THE NEXT DAY, THE CAR WAS GIVEN A JUMP AND THE ENGINE STARTED, BUT SOMETHING DIDN'T SEEM RIGHT BECAUSE THE ENGINE WAS RUNNING MUCH LOUDER THAN USUAL. THE PROBLEM IS IN THE PROCESS OF BEING CORRECTED, IT WILL BE BROUGHT TO A MECHANIC TOMORROW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10268433May 11, 2009
LATCHES/LOCKS/LINKAGES
I PURCHASED A 2003 FORD FOCUS FOR MY DAUGHTER AND SHE WAS STRANDED AFTER DRIVING IT TO WORK WHEN SHE COULDN'T GET THE STEERING WHEEL UNLOCKED TO USE HER KEY. THE DEALERSHIP TOLD HER IT IS COMMON IN FORD FOCUSES OF THIS YEAR. THIS HAS RESULTED IN THE SHAFT NEEDING TO BE REPLACED FOR $500 AND THERE IS NOT GUARANTEE THAT IT WON'T HAPPEN AGAIN BECAUSE OF THIS MAKE/MODEL OF CAR. THIS IS RIDICULOUS SINCE FORD HAS KNOWN ABOUT THIS FOR YEARS AND AS FAR AS I KNOW, THERE HAS BEEN NO RECALL ISSUED TO DATE. UNACCEPTABLE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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