Ford Focus Complaints

22,326 consumer complaints on file.

#10275035June 26, 2009
STRUCTURE:FRAME AND MEMBERS, SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
TL*THE CONTACT OWNS A 2003 FORD FOCUS. THE CONTACT TOOK HIS VEHICLE TO THE DEALER FOR ROUTINE INSPECTION. HE WAS ADVISED THAT THE FRONT CROSS MEMBER HAD EXCESSIVE CORROSION. HE CALLED AN AUTHORIZED DEALER AND WAS INFORMED THAT THE COMPONENT NEEDED TO BE REPLACED AT THE COST OF $800. HE IS IN THE PROCESS OF HAVING THE VEHICLE REPAIRED. THE MANUFACTURER STATED THAT THE COMPONENT WAS NOT COVERED UNDER WARRANTY. THE CONTACT HAS POSSESSION OF THE FAILED COMPONENT. THE FAILURE AND CURRENT MILEAGES WERE 60,000. UPDATED 07/28/09. *LJ THE CONSUMER WAS INFORMED THE EXCESSIVE CORROSION WAS THE RESULT OF NOT HAVING ADEQUATE CORROSION PROTECTION AT THE TIME OF MANUFACTURING AND IT WAS IN DANGER OF FAILING. UPDATED 07/31/09.,*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274985June 25, 2009
STEERING
TL*THE CONTACT OWNS A 2001 FORD FOCUS. WHILE BACKING OUT OF THE DRIVEWAY AT AN UNKNOWN SPEED, THE CONTACT TURNED THE STEERING WHEEL AND HEARD A NOISE. THE STEERING WHEEL BECAME INOPERATIVE. THE VEHICLE WAS INSPECTED BY A CERTIFIED MECHANIC, WHO STATED THAT THE STEERING SHAFT FAILED. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10275002June 25, 2009
ELECTRICAL SYSTEM:IGNITION
THE KEY WILL NOT TURN IN MY IGNITION ON MY 2003 FORD FOCUS. I HAVE TO JIGGLE AND JIGGLE TO GET IT FINALLY TURN. IT IS LIKE IT LOCKS UP. GOING TO SEE A LOCK SMITH ABOUT POSSIBLY GETTING IT FIXED IF I CAN NOT GET FORD TO MAKE A GOOD FAITH REPAIR ON IT. TOOK MY 20 MINUTES TO GET THE KEY TO TURN IN ORDER TO START MY CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274848June 24, 2009
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
TL*THE CONTACT OWNS A 2003 FORD FOCUS. THE CONTACT STATED THAT THE WINDSHIELD WIPER MOTOR IN HIS VEHICLE WOULD NOT RETURN TO THE OFF (PARK) POSITION. WHEN HE TURNED IT OFF, THE WIPERS WOULD STOP IN THE MIDDLE OF THE WINDSHIELD. NHTSA CAMPAIGN ID NUMBER 01V258000 ONLY INCLUDED THE 2000-2001 MODELS. THE MANUFACTURER PROVIDED HIM WITH A REFERENCE NUMBER AND REFUSED LIABILITY. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 44,000. UPDATED 08/04/09.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274700June 23, 2009
STRUCTURE
TL*THE CONTACT OWNS A 2000 FORD FOCUS. WHILE DRIVING 65 MPH, THE CONTACT CRASHED INTO A GUARDRAIL WITH THE FRONT DRIVER'S SIDE OF THE VEHICLE. HE SUSTAINED INJURIES TO THE LEFT SIDE OF HIS HEAD DUE TO THE GRAB HANDLE. A POLICE REPORT WAS FILED AND THE VEHICLE WAS REPAIRED. THE CONTACT FEELS THAT THE GRAB RAIL IN THE VEHICLE IS UNSAFE BECAUSE IT PROTRUDES FROM THE HEAD LINER IN A FOLDED POSITION. THE CONTACT IS IN THE PROCESS OF NOTIFYING THE MANUFACTURER. THE FAILURE MILEAGE WAS 139,000 AND CURRENT MILEAGE WAS 140,000. UPDATED 06/29/09 *BF UPDATED 07/02/09.*JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10274716June 23, 2009
FUEL SYSTEM, GASOLINE
TL*THE CONTACT OWNS A 2001 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE HESITATES AS IF IT WILL STALL. AFTER SEVERAL MONTHS OF EXPERIENCING THIS ISSUE, THE CONTACT TOOK THE VEHICLE TO THE DEALER. A MECHANIC REPLACED THE FUEL DELIVERY MODULE ACCORDING TO NHTSA CAMPAIGN ID NUMBER 03V482000 (FUEL SYSTEM, GASOLINE), WHICH CORRECTED THE FAILURE. CURRENTLY, FOUR YEARS LATER, THE FAILURE HAS RECURRED. THE DEALER STATED THAT BECAUSE THE VEHICLE WAS PREVIOUSLY REPAIRED AND WAS ONLY COVERED FOR 12,000 MILES, THEY WOULD NO LONGER BE RESPONSIBLE FOR ANY NEW REPAIRS. THE FAILURE MILEAGE WAS 75,000 AND CURRENT MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274775June 23, 2009
ELECTRICAL SYSTEM:IGNITION, LATCHES/LOCKS/LINKAGES
OUR 17 YEAR OLD DAUGHTER STOPPED AT A SEVEN-ELEVEN STORE AND WHEN SHE TRIED TO RETURN HOME THE IGNITION KEY IN OUR 2004 FORD FOCUS WOULD NOT TURN. THIS LEFT OUR DAUGHTER STRANDED AND REQUIRED HER TO WAIT FOR A TOW TRUCK. BEING A 17 YEAR OLD GIRL STRANDED OUTSIDE A SEVEN-ELEVEN WAS NOT A GOOD FEELING! I BELIEVE FORD IS AWARE OF MANY COMPLAINTS ABOUT THEIR FOCUS IGNITION LOCKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274574June 22, 2009
ELECTRICAL SYSTEM:IGNITION
2003 FORD FOCUS ZX3. IGNITION SWITCH LOCKING UP AND NOT ALLOWING THE STEERING WHEEL TO UNLOCK. THIS PROBLEM HAS OCCURRED AT LEAST 6 TIME IN THE LAST 12 MONTHS. THIS PROBLEM HAS MADE ME LATE FOR WORK EACH TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274595June 22, 2009
ELECTRICAL SYSTEM:IGNITION
TL*THE CONTACT OWNS A 2005 FORD FOCUS. THE CONTACT STATED THAT THE KEY COULD NOT BE REMOVED FROM THE IGNITION. WHENEVER SHE DRIVES HER VEHICLE, SHE HAS TO LOCK IT WITH ANOTHER KEY SINCE THE IGNITION KEY CANNOT BE REMOVED. THE FORD MANUFACTURER INFORMED HER TO TAKE THE VEHICLE TO THE DEALER, BUT SHE HAS NOT DONE SO AT THIS TIME. THE MANUFACTURER FURTHER STATED THAT THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIR COSTS. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274687June 22, 2009
ELECTRICAL SYSTEM:IGNITION
IGNITION LOCK BROKE AND THE CAR WOULD NOT START. THIS LEFT ME STRANDED IN A PRETTY ROUGH NEIGHBORHOOD. AFTER GETTING A LIFT HOME, I SEE THIS IS AN INCREDIBLY COMMON PROBLEM WITH THE 2001 FORD FOCUS, LEAVING PEOPLE STRANDED IN SOME PRETTY DANGEROUS PLACES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274338June 19, 2009
ELECTRICAL SYSTEM:IGNITION, STEERING
IGNITION KEY MECHANISM WOULD JAM AND NOT TURN -PREVENTING TURNING THE KEY AND LOCKING THE STEERING WHEEL. UNABLE TO TOW CAR (LUCKILY ALL 2-3 TIMES THIS HAPPENED I WAS CLOSE ENOUGH TO DEALER FOR FLATBED TOW). WAS ABLE TO REMOVE THE IGNITION KEY AND THE CAR WAS STILL RUNNING. LAST OCCURRENCE THAT WAS NOT UNDER WARRANTY AND FORD WOULD NOT REIMBURSE EVEN THOUGH OTHER FOCUS OWNER HAD THIS PROBLEM - SOME UP TO 10 OCCURRENCES AND FORD SAID NOT A DEFECT. I ONLY HAD TWO KEYS ON MY KEY RING SO NOT A WEIGHT ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274295June 18, 2009
SERVICE BRAKES, HYDRAULIC, ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
2000 FORD FOCUS SE, PURCHASED NEW 04/2001 --- 06/02 - CAR DIED ON FATHERS DAY, REPLACED BATTERY WITH ONE FROM AUTO ZONE; ?/03 - AT SERVICE CALL FOR RECALL OF HARNESS WIRING, COMPLAINED ABOUT LED LIGHTS FLICKERING, NO PROBLEM FOUND; 10/05 - CAR DIED, TOWED TO FORD, BATTERY REPLACED; 12/06 - SERVICE AT FORD, COMPLAINED ABOUT LED LIGHTS FLICKERING AGAIN, NO REMEDY; 06/07 - CAR DIED, TOWED TO CHRYSLER DEALER (MY EMPLOYER), COULD NOT LOCATE PROB, CHARGED BATTERY, 06/07 CAR DIED, REPLACED BATTERY; 06/07 CAR DIED, TOWED TO CHRYSLER - REPLACED ALTERNATOR; 09/08, IGNITION LOCKED/REPLACED; 02/09 CAR DIED, TOWED TO FORD, REPLACED BATTERY; 06/09, ELECTRICAL SYSTEM WARNING LIGHT ILLUMINATES AT 35-40 MPH. POSITIVE BATTERY CABLE INSULATION MELTED. SERVICE AT DODGE (EMPLOYER) - REROUTE POSITIVE CABLE DIRECTLY TO BOLT ON CONNECTOR TO BATTERY, PROBLEM CONTINUES - CARRIED TO FORD, THEY ADVISE ALTERNATOR IS BAD AND MUST BE REPLACED. ---- 9 YEARS, 5 BATTERIES, 3 ALTERNATORS, PROBLEM NOT CORRECTED. DEALER CONTINUES TO TREAT THE SYMPTOMS, NOT CURE THE DISEASE. SOMETHING IS CAUSING THIS TO HAPPEN CONTINUOUSLY. NUMEROUS FOCUS OWNERS AT LEAST THROUGH 2003 EXPERIENCE SAME ISSUES. SERVICE ADVISOR ADMITTED TO ME THAT THEY "REPLACE A LOT OF BATTERIES AND ALTERNATORS IN FOCUSES" AND THAT "IT SEEMS TO BE INORDINATELY HIGH NUMBERS". OTHER PROBLEMS WITH THIS CAR INCLUDE 3 SETS OF INFERIOR BRAKE PADS (FINALLY HAD A GOOD SET INSTALLED BY AN INDEPENDENT MECHANIC) AND CRACKED MOTOR MOUNTS CAUSING INTENSE VIBRATION ESPECIALLY WHEN ENGINE IS COLD. SEEKING REMEDY FOR ELECTRICAL ISSUES - CONSIDERING CONSULTING ATTORNEY TO START CLASS ACTION LAWSUIT. CONCERNED ABOUT POTENTIAL FIRE HAZARD. MY DAUGHTER WAS DRIVING THIS CAR FOR PAST 2 YEARS, FINALLY KNUCKLED AND BOUGHT HER A GREAT CHRYSLER PT CRUISER FOR HER PERSONAL SAFETY. I AM NOT IN A POSITION TO ACQUIRE ANOTHER VEHICLE FOR MYSELF AND MUST CONTINUE TO DRIVE THE FOCUS UNTIL OTHERWISE CAPABLE OF ANOTHER VEHICLE. WILL NEVER BUY FORD AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274088June 17, 2009
SUSPENSION:FRONT
THE RIGHT FRONT COIL SPRING ON MY 2000 FORD FOCUS HAS BROKEN. THIS FAILURE IS DUE TO A DEFECT IN THE MANUFACTURE OF THESE SPRINGS! FORD HAS ADMITTED AS MUCH IN THEIR CUSTOMER SATISFACTION PROGRAM LETTER DATED NOVEMBER 2004. THIS FAILURE HAPPENED WHILE MY 18 YEAR OLD DAUGHTER WAS DRIVING THE VEHICLE. FORTUNATELY IT DID NOT RESULT IN A CRASH, BUT AFTER READING SOME OF THE SUMMARIES IN THE OTHER 88 COMPLAINTS I BELIEVE THAT ONLY BY SHEAR LUCK AND THE GRACE OF GOD THERE HAVE BEEN NO FATALITIES. I DO BELIEVE THAT THERE HAVE BEEN SOME CRASHES AND INJURIES, ( SEE COMPLAINTS ON FRONT SUSPENSION IN YOUR DATABASE. I.E. ID NO. 886337) AS SOMEONE WHO WORKS IN THE AUTOMOTIVE INDUSTRY I STRIVE TO MAINTAIN MY VEHICLES TO VERY HIGH STANDARDS AND THIS INCLUDES KEEPING THEM CLEAN INCLUDING THE UNDERCARRIAGE. THIS IS WHY IF YOU WERE TO INSPECT MY VEHICLE YOU WOULD NOT FIND ANY EXCESSIVE CORROSION ANYWHERE ON THE CAR EXCEPT THE SPRING AT THE FAILURE AREA. THE FAILURE OCCURRED WHEN MY DAUGHTER WAS GOING OVER A SPEED BUMP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274115June 17, 2009
ELECTRICAL SYSTEM:IGNITION
TL*THE CONTACT OWNS A 2003 FORD FOCUS. UPON STARTING THE VEHICLE, THE CONTACT WAS UNABLE TO TURN THE KEY IN THE IGNITION. THE STEERING WHEEL WOULD NOT BUDGE; THEREFORE, A TOW TRUCK WAS CALLED. THE CONTACT PREVIOUSLY EXPERIENCED ISSUES WITH THE KEY BECOMING STUCK IN THE IGNITION; HOWEVER, SHE WAS ALWAYS ABLE TO START THE VEHICLE. THE TOW TRUCK DRIVER STATED THAT THE FAILURE WAS IDENTICAL TO TWO OTHER VEHICLES HE TOWED THE PREVIOUS DAY. THE MANUFACTURER STATED THAT THERE WERE NO RECALLS AND THEY HAD NEVER HEARD OF THIS TYPE OF FAILURE. THEY WERE UNABLE TO ASSIST AND WOULD NOT ASSUME RESPONSIBILITY FOR ANY REPAIRS. THE FAILURE MILEAGE WAS 58,450 UPDATED 07/08/09 *BF UPDATED 07/08/09.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274187June 17, 2009
ELECTRICAL SYSTEM:IGNITION
2004 FORD FOCUS. THE KEY WILL NOT TURN IN THE IGNITION AND THE IGNITION NEEDS TO BE REPLACED. THIS HAS HAPPENED TO TONS OF OTHER PEOPLE WITH THE SAME CAR AND ISSUE AND FORD HAS NOT RECALLED IT BECAUSE THEY ARE CHEAP.*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10273929June 16, 2009
ELECTRICAL SYSTEM:IGNITION, EQUIPMENT:MECHANICAL
2003 FORD FOCUS .WE HAVE HAD IGNITION PROBLEMS SINCE WE BOUGHT THE CAR 4 YEARS AGO ( WAS A USED CAR) THE IGNITION WAS REPLACED ONCE. NOW WE HAVE TROUBLE AGAIN. MY WIFE GOT STUCK AT A SHOPPING CENTER. MY SON, A MECHANIC TRIED TO HELP, BUT COULDN'T GET THE KEY TO TURN. SHE CALLED AAA. WHEN HE ARRIVED HE "HIT" THE IGNITION VERY HARD AND THE KEY TURNED. SHE WAS ABLE TO GET HOME, BUT WE EXPECT TO HAVE MORE TROUBLE. IT HAS BEEN HAPPENING ALMOST EVERYDAY. IF THE CAR WERE TO STALL ON THE HIGHWAY, AND NOT BE ABLE TO GET THE KEY TO TURN, IT COULD BE VERY DANGEROUS AND COULD CAUSE A SERIOUS ACCIDENT. THIS SHOULD A SAFETY RECALL. EVERYONE NEEDS TO BE ABLE TO AT LEAST TURN THE KEY. WE WILL HAVE TO GO TO FORD TO REPLACE THE IGNITION AT THE COST OF $400- 500.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274018June 16, 2009
AIR BAGS, AIR BAGS:FRONTAL, TIRES
ON JUNE 13, 2009, MY HUSBAND, MY 16 MONTH OLD SON AND I WERE DRIVING ON I95 S FROM NORTH CAROLINA TO SOUTH CAROLINA WHEN MY REAR LEFT TIRE BLEW OUT. THIS SENT US FISH TAILING ACROSS ALL LANES AND FINALLY WHEN THE BACK OF MY CAR SPUN AROUND INTO THE SHOULDER, THE CAR FLIPPED ONTO THE DRIVER SIDE, THEN ONTO THE TOP OF THE CAR, THEN FINALLY LANDING BACK UPRIGHT. NOT DURING ANY TIME DID THE AIRBAGS DEPLOY ON ANY SIDE OF MY CAR. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10273807June 15, 2009
ELECTRICAL SYSTEM
I BOUGHT MY DAUGHTER A 2000 FORD FOCUS IN 2008, IN FEB 2009 THE KEY WOULD NOT TURN IN THE IGNITION AT ALL. WE PLAYED WITH THIS FOR ABOUT A HALF AN HOUR AND IT FINAL TURNED OVER. THEN IN JUNE OF 2009 SAME THING HAPPEN TO MY DAUGHTER. WENT ON LINE TO READ OTHER PEOPLES REVIEWS AND THERE WAS PLENTY OF THEM ABOUT THE IGNITION CYLINDER LOCK. ONE VERY HELPFUL WHICH SAVED ME A TOWING BILL OF TELLING ME TO HIT THE KEY IN THE IGNITION WITH THE PALM OF MY HAND AND IT WORKED, SO WAS ABLE TO GET THE DAUGHTERS CAR HOME. 300 AND SOME ODD DOLLARS I HAVE REPLACE THE CYLINDER LOCK AND HOPE THAT IT DOESN'T FELL HER AGAIN. I FEEL THAT FORD SHOULD LOOK INTO THIS PROBLEM FOR THERE IS MANY PEOPLE THAT HAVE HAD THE SAME PROBLEM. LIKE I SAID I BOUGHT THE CAR FOR MY DAUGHTER AND GLAD THAT IT DIDN'T BREAK DOWN IN AN UNSAFE PART OF TOWN. SOME PEOPLE SAY THAT THEY DIDN'T GREASE THEM ENOUGH, I'M NOT SURE OF THE PROBLEM BUT FEEL THAT IT SHOULD BE FORD'S RESPONSIBILITY TO REPLACE THIS PART OR AT LEAST GIVE A GOOD EXPLANATION OF WHY IT IS HAPPENING TO SO MANY FORD FOCUSES. THERE ARE AT LEAST 50 COMPLAINTS ON THIS ON A SITE CALLED FOCAL JET, WHICH WAS VERY HELPFUL TO ME. PLEASE TAKE A LOOK INTO THIS PROBLEM. OTHER THAN THAT THE CAR HAS BEEN GREAT FOR THE DAUGHTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10273880June 15, 2009
ELECTRICAL SYSTEM:IGNITION:SWITCH
TL*THE CONTACT OWNS A 2003 FORD FOCUS. THE CONTACT STATED THAT THE IGNITION SWITCH WOULD LOCK UP ON SEVERAL OCCASIONS. THE IGNITION WOULD NOT TURN WHEN THE KEY WAS INSERTED, WHICH PREVENTED THE VEHICLE FROM BEING STARTED. THE MANUFACTURER WOULD NOT ASSIST OR ASSUME LIABILITY UNDER WARRANTY SINCE THERE WERE NO RECALLS. THE FAILURE AND CURRENT MILEAGES WERE LESS THAN 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10273731June 14, 2009
ELECTRICAL SYSTEM:IGNITION
ON THE 2002 FORD FOCUS, THE KEY WON'T TURN IN THE IGNITION SWITCH AND THEREBY LOCKS THE CAR IN ITS PRESENT POSITION. THE CAR CAN'T BE MOVED SO THE DRIVER IS PRONE TO BE STRANDED AND THE CAR COULD BE TOWED OR VANDALIZED IF ALLOWED TO REMAIN IN A CITY STREET PARKING SPACE. THIS COULD ALSO BE DANGEROUS IF THERE IS AN EMERGENCY AND THE DRIVER NEEDS TO GET SOMEWHERE QUICKLY. FORD SHOULD ISSUE A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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