Ford Focus Complaints

22,326 consumer complaints on file.

#10273602June 12, 2009
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL*THE CONTACT OWNS A 2000 FORD FOCUS. THE CONTACT STATED THAT THE ENGINE STALLED SPORADICALLY. A TECHNICIAN INSPECTED THE VEHICLE AND STATED THAT THE FUEL PUMP WAS THE CAUSE OF THE FAILURE; HOWEVER, THE REPAIR SHOP WOULD NOT ASSUME RESPONSIBILITY BECAUSE THE VEHICLE WAS TITLED SALVAGED. THE FAILURE MILEAGE WAS 40,000 AND CURRENT MILEAGE WAS 65,000. UPDATED 07/01/09 *BF THE FRONT COIL SPRINGS FAILED AS WELL. UPDATED 07/06/09.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10273537June 11, 2009
AIR BAGS:FRONTAL
TL*THE CONTACT OWNS A 2007 FORD FOCUS. WHILE DRIVING AT LEAST 25 MPH, THE CONTACT'S VEHICLE WAS REAR-ENDED BY ANOTHER VEHICLE. AS A RESULT, SHE CRASHED INTO THE PRECEDING VEHICLE. A TOTAL OF FOUR VEHICLES WERE INVOLVED IN THE CRASH. THE FRONTAL AIR BAGS FAILED TO DEPLOY IN THE CONTACT'S VEHICLE. SHE WAS TRANSPORTED TO THE HOSPITAL IN AN AMBULANCE AND SUSTAINED INJURIES TO THE BACK OF THE HEAD, NECK, AND WRIST. ANOTHER OCCUPANT WAS ALSO INJURED. A POLICE REPORT WAS FILED. FORD STATED THAT THE AIR BAGS SHOULD DEPLOY UPON IMPACT AT SPEEDS OF AT LEAST 18 MPH. THE FAILURE AND CURRENT MILEAGES WERE LESS THAN 40,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10273540June 11, 2009
SEAT BELTS
I OWN A 2003 FORD FOCUS AND 3 OUT OF 5 OF MY SEAT BELTS DO NOT WORK PROPERLY. MY PASSENGER SEAT BELT SOMETIMES HAS TO BE RIPPED OUT IN ORDER FOR IT TO COME UNBUCKLED WHICH COULD LEAD TO SOMEONE DYING IF THEY CANNOT UNBUCKLE AFTER A CRASH. TWO OF MY BACK SEAT BELTS WILL NOT BUCKLE AT ALL. I HAVE CONTACTED FORD AND THEY SAID I WOULD HAVE TO PAY TO HAVE THEM FIXED. I HOWEVER FEEL THAT THIS IS A SAFETY ISSUE AND THEY SHOULD FIX IT. I HAVE ALSO SEEN ONLINE THAT OTHERS HAVE THESE SAME SEAT BELT ISSUES. THIS HAS BEEN GOING ON FOR AT LEAST A YEAR. THANKFULLY THERE HAVE BEEN NO WRECKS YET SO NO ONE WAS STUCK IN THE PASSENGER SEAT BUT I AM VERY FEARFUL OF THIS HAPPENING. I HAVE EVEN TRIED CLEANING OUT THE BUCKLES AND IT DID NOT WORK AT ALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10273551June 11, 2009
ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES, ELECTRICAL SYSTEM
HEAT DAMAGE TO BATTERY CABLE, SMOKE WAS COMING OFF OF BATTERY CABLES, THE CABLES WERE SO HOT THEY MELTED. CAR NOW WILL NOT START BUT OCCASIONALLY CRANKS VERY SLOWLY.. THIS IS EXACTLY AS THE RECALL ISSUED BY NHTSA IN 2003 ON THE SAME MAKE AND MODEL. YOUR CAMPAIGN NUMBER 02V288000. MY CAR IS NOW A FIRE HAZARD AND CAN'T BE DRIVEN. NEED HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10273187June 9, 2009
ENGINE AND ENGINE COOLING
OUR DAUGHTERS 2001 FORD FOCUS CAUGHT ON FIRE FROM THE ENGINE, BURNED INTO THE CABIN. THE CAR WAS OFF AND PARKED IN A LOT. WE PURCHASED THE CAR FROM A FORD DEALERSHIP WHEN IT WAS 3 YEARS OLD, AND HAVE NEVER BEEN TOLD OF THIS PROBLEM. THE CAR HAS BEEN TOTALED. WE ARE SO FORTUNATE THAT OUR DAUGHTER WAS NOT INJURED, NOR THAT ANYONE ELSE OR PROPERTY WAS DAMAGED. SHE HAD ONLY BEEN OUT OF THE CAR FOR ABOUT 4-6 MINUTES BEFORE IT ERUPTED IN FLAMES. PRIOR TO THAT THE CAR APPEARED TO DRIVE FINE. NO SMELLS, NO WARNING LIGHTS. VERY SCARY. I FELT THAT I NEED TO TELL SOMEONE, AS THE INSURANCE COMPANY, APPEARS TO WANT TO JUST SETTLE THE CLAIM, WITH NO INVESTIGATION. HOW ARE WE TO MAKE CARS SAFER, IF THE INSURANCE COMPANIES, THE LAST LINE OF DEFENSE, DON'T NOTIFY ANYONE? *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10273240June 9, 2009
ELECTRICAL SYSTEM:IGNITION
TL*THE CONTACT OWNS A 2003 FORD FOCUS. THE CONTACT STATED THAT THE KEY BECAME STUCK IN THE IGNITION. THIS WAS THE SECOND TIME THAT HE HAS EXPERIENCED AN ISSUE WITH THE IGNITION. THE IGNITION WAS PREVIOUSLY REPLACED DUE TO A SEPARATE ISSUE. HE CALLED THE MANUFACTURER, BUT WAS UNSATISFIED WITH THE OUTCOME. THE CONTACT FEELS THAT THE VEHICLE WILL BE STOLEN IF THE KEYS ARE LEFT IN THE IGNITION. THE CURRENT AND FAILURE MILEAGES WERE 198,156.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10273065June 8, 2009
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL*THE CONTACT OWNS A 2001 FORD FOCUS. WHILE DRIVING 40 MPH, THE VEHICLE SHUT OFF WITHOUT WARNING. THE CONTACT DROVE TO A REPAIR SHOP AND THE MECHANIC REPLACED SEVERAL PARTS; HOWEVER, THE FAILURE WAS NOT CORRECTED. THE FUEL PUMP WAS EVENTUALLY DETERMINED TO BE THE CAUSE OF THE FAILURE. THE DEALER AND MANUFACTURER STATED THAT HIS VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 03V482000 (FUEL SYSTEM, GASOLINE). THE CURRENT AND FAILURE MILEAGES WERE 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10273089June 8, 2009
AIR BAGS:SIDE/WINDOW
PASSENGER SIDE IMPACT AIR BAG DEPLOYED AFTER HITTING A POT HOLE IN THE ROAD DOING ABOUT 25 MPH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10273110June 8, 2009
ELECTRICAL SYSTEM:IGNITION
2000 FORD FOCUS - YET ANOTHER FAILED IGNITION CYLINDER ISSUE; THE SAME FAULTY PART ISSUE THAT HAS BEEN REPORTED FOR NEARLY A DECADE NOW. STRANDED WITH TOWING COSTS AND LARGE REPLACEMENT COST FOR PART KNOWN BY FORD, ET AL, TO BE A DEFECT PROBLEM...NOT NORMAL WEAR-AND-TEAR. IN SHOP BEING REPLACED...CONCERN OF FUTURE STRANDED AS PART IS STILL CONSIDERED DEFECTIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10273014June 6, 2009
VEHICLE SPEED CONTROL
UNCONTROLLED ACCELERATION AFTER CAR WAS PARKED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10272830June 4, 2009
ELECTRICAL SYSTEM:IGNITION
THE IGNITION LOCK ON MY 2002 FORD FOCUS IS DEFECTIVE. IT TAKES A LOT OF JIGGLING OF THE KEY TO GET IT TO TURN. SOMETIMES IT TAKES UP TO 10 MINUTES TO GET THE KEY TURNED. I'M AFRAID AT SOME POINT I WON'T BE ABLE TO TURN IT PERIOD. I HAVE READ MANY REPORTS ONLINE ABOUT FORD FOCUS BETWEEN 2000 AND 2003 HAVING THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10272893June 4, 2009
ELECTRICAL SYSTEM:IGNITION
THE VEHICLE IGNITION STARTER FAILS TO START THE VEHICLE. YOU MUST HIT THE KEY INTO THE IGNITION IN ORDER TO ACTUALLY START THE CAR. THIS OCCURS EVERY TIME THAT I ATTEMPT TO START THE CAR. THIS IS A COMMON ISSUE THAT RECURS EVEN AFTER YOU REPLACE THE PARTS. THIS IS A MECHANICAL ERROR THAT WILL CONSTANTLY BREAK DOWN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10272899June 4, 2009
ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC
I PURCHASED A FORD FOCUS 2000 FROM JOHN THORTON ON THORTON ROAD IN LITHIA SPRINGS ON OR ABOUT 7/2005. I ALSO TRADED IN MY LEXUS 1991 VEHICLE WHICH I HAD JUST FIXED UP FOR 2000.00 AND PLUS THE DEALER ASKED FOR A DOWN PAYMENT OF 1200.00 WHICH I GAVE, AND I REQUESTED THEM TO ADD A WARRANTY WHICH THEY DID NOT IN THE CONTRACT. THE VEHICLE WAS WHITE AND BLACK INSIDE. I DROVE SMOOTH FOR ABOUT 4 MONTHS UNTIL ONE DAY AS I WAS DRIVING THE VEHICLE CUT OFF. I HAD THE BRAKES REDONE, AND SOME OTHER WORK. I TOOK THE VEHICLE BACK TO THE DEALER AND THEY WORKED ON IT AND CHARGED ME SOME MORE. UNTIL I REALIZED THE MECHANIC CALLED ME NAME FOR PICK UP AND HE STATED TO ME THINKING I WAS ANOTHER PERSON, MY VEHICLE IS READY AND IT HAD 3 RECALLS ON IT IN THE PAST. I ASSUME HE MEANT ME, AND COME TO REALIZE IT WAS MY CAR HE WAS SPEAKING ABOUT. EVERY SINCE THEN, MY CAR WOULD CUT OFF AT STOP LIGHTS AND WHILE I WAS DRIVING. I WAS TOLD BY THE DEALER MECHANIC IT HAS A SHORT WIRE THAT CAN CAUSE A FIRE AND THERE IS NOTHING THEY CAN DO. I PLACED THE CAR IN CH 7 IN BANKRUPTCY IN 10/05 AND HE NO TRANSPORTATION EXCEPT BY BUS AND CAB. FORD DEALER IN LITHIA SPRINGS, GA 30122 SOLD ME A CAR WITH 3 RECALLS AS PART OF THE CAR'S HISTORY. I DON'T KNOW WHAT ELSE IT INVOLVED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10272745June 3, 2009
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL*THE CONTACT OWNS A 2001 FORD FOCUS. ON MAY 25, 2008, THE VEHICLE WOULD NOT MOVE WHEN THE CONTACT ATTEMPTED TO ACCELERATE. HE TOOK THE VEHICLE TO A REPAIR SHOP AND THE MECHANIC STATED THAT THE FUEL PUMP FAILED. THE MECHANIC FURTHER STATED THAT THE PART COULD NOT BE REPLACED BECAUSE HE DID NOT HAVE THE PROPER TOOL TO REMOVE THE FUEL PUMP. ONLY THE FORD DEALER WAS EQUIPPED WITH THE TOOL. THE DEALER STATED THAT HIS VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 03V482000 (FUEL SYSTEM, GASOLINE). THE ESTIMATED REPAIR COST WOULD BE $1,000. THE MANUFACTURER CONFIRMED THAT THE VIN WAS NOT INCLUDED IN THE RECALL AND WOULD NOT ASSIST WITH THE REPAIR. THE CURRENT AND FAILURE MILEAGES WERE 59,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10272747June 3, 2009
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL*THE CONTACT OWNS A 2005 FORD FOCUS. WHEN ENTERING THE VEHICLE, THE CONTACT NOTICED THAT THE REAR DRIVER'S SIDE DOOR WOULD NOT OPEN. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY DETERMINED THAT THE LATCH AND DOOR HANDLE WERE FAILING. THE VEHICLE WAS NOT REPAIRED. THE CONTACT IS IN THE PROCESS OF NOTIFYING THE MANUFACTURER. THE FAILURE AND CURRENT MILEAGES WERE 23,090.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10272650June 2, 2009
ELECTRICAL SYSTEM:IGNITION
MY CAR KEY WOULD ALWAYS GO IN BUT NO TURN. ONCE IN A WHILE IF I JIGGLED IT, IT WOULD TURN OVER AND BE OKAY. BUT I WAS SHOPPING AND THE CAR WOULD NOT START AT ALL, SO I CALLED AAA. THEY HAD ME TRY A COUPLE OF THINGS AND IT DIDN'T WORK SO IT WAS TOWED TO MY CAR DEALER. HEIR THEY SAID THAT THE IGNITION WENT AND THEY WOULD HAVE TO REPLACE IT AT THE COST OF $350. SHOCKED BECAUSE IT WAS NOTHING THAT I COULD HAVE BROKEN. SO I THINK THAT FORD SHOULD RECALL THIS AS A RECURRING PROBLEM THAT KEEPS HAPPENING AND JUST FIX THE PROBLEM. MY CAR IS ALWAYS IN THE SHOP EVERY 3,000 MILES FOR OIL CHANGES IT IS VERY WELL TAKEN CARE OF AND I WOULD LIKE TO KEEP IT AND IN THE FUTURE BUY MORE FORD PRODUCTS SO I HOPE THAT THIS PROBLEM IS TAKEN INTO CONSIDERATION AND FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10272724June 2, 2009
ELECTRICAL SYSTEM
DROVE TO THE STORE, TURNED THE CAR OFF BUT THE KEY WAS STUCK IN THE IGNITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10272520June 1, 2009
ELECTRICAL SYSTEM:IGNITION
MY 2003 SVT FOCUS TAKES 2 TO FIVE MINUTES OF JIGGLING THE KEY TO GET THE IGNITION TO WORK. I HAVE READ SEVERAL COMPLAINTS ON THIS ISSUE AND CONTACTED MY NEAREST DEALERSHIP AND HAVE BEEN TOLD THEY CAN FIX IT AT MY COST AND THAT THERE IS NOT A RECALL ON IT. THE CAR IS VERY WELL TAKEN CARE OF AND HAS LEFT ME STRANDED A COUPLE OF TIMES BECAUSE OF THE IGNITION NOT WORKING PROPERLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10272587June 1, 2009
ELECTRICAL SYSTEM
THE IGNITION SYSTEM IN MY 2000 FORD FOCUS ZX3 IS NOW LOCKED AND THE KEY WON'T TURN THE CYLINDER. THERE HAS BEEN PROGRESSIVE PROBLEMS LEADING UP TO THIS. THE KEY STARTED NOT TO TURN THE CYLINDER AT ALL THEN WOULD. FURTHER INVESTIGATION ONLINE SAYS THAT THIS IS A MAJOR PROBLEM ON ALL MODEL FOCUS' WITHIN THE YEARS OF 2000-2005. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10272460May 31, 2009
ELECTRICAL SYSTEM
1. FORD FOCUS (2004) HAS FOR THE PAST MONTH HAD TROUBLE WITH THE KEY TURNING IN THE IGNITION. APPARENTLY IT IS A WELL KNOWN ISSUE AND FORD REFUSES TO ACKNOWLEDGE THAT IT IS A SAFETY ISSUE. HOWEVER, I ABSOLUTELY BELIEVE THAT BEING STRANDED SOMEWHERE AT NIGHT IS VERY MUCH A SAFETY ISSUE - WHETHER OR NOT FORD ADMITS THIS POSSIBILITY. 2. THE KEY DOES NOT TURN BECAUSE OF A DEFECT IN THE IGNITION SWITCH (OR SO I'VE READ ONLINE). THIS PROBLEM HAS OCCURRED THOUSANDS OF TIMES ACCORDING TO ONLINE COMPLAINTS AND PETITIONS, WITHOUT FORD RECOGNIZING IT AND TAKING ACTION. THIS PROBLEM RENDERS THE CAR COMPLETELY UNUSABLE UNTIL FIXED AND THE REPAIR CAN BE VERY COSTLY AND TIME CONSUMING. IT IS MOST CERTAINLY A SAFETY ISSUE - WHAT IS SAFE ABOUT BEING UNABLE TO START ONE'S CAR IF ONE IS ON THE SIDE OF THE HIGHWAY, AT NIGHT IN AN UNKNOWN CITY, ETC? 3. NOTHING HAS BEEN DONE YET BECAUSE I AM WAITING TO SEE IF FORD CUSTOMER SERVICE CAN EXPLAIN WHY THE COMPANY REFUSES TO ADMIT THE ISSUE AND REIMBURSE IT'S CUSTOMERS FOR THEIR FAULTY DESIGN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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