2022-2024 Audi Models Instrument Cluster Fault TSB

Audi has released Technical Service Bulletin (TSB) 90 24 86 2069331/3 to address a specific instrument cluster issue affecting various 2022-2024 Audi models. Owners may encounter a warning message on their instrument cluster indicating a fault, often accompanied by a diagnostic trouble code (DTC).

This TSB, which supersedes previous bulletin 90 23-59 dated December 5, 2023, provides detailed instructions for diagnosing and resolving the "Audi instrument cluster fault B200096" condition.

Symptoms

Owners of affected Audi vehicles may observe the following message displayed on the instrument cluster:

• "Instrument cluster: fault. Limited warning messages. Please contact workshop"

This message indicates a problem with the instrument cluster's functionality, potentially limiting the display of important vehicle warnings.

Fault Codes / DTCs

When diagnosing this issue, technicians may find the following Diagnostic Trouble Code (DTC) stored in the vehicle's system:

• B200096: Control Module Faulty (symptom 10485828)

This DTC directly points to a malfunction within the instrument cluster's control module, confirming the "Audi instrument cluster fault B200096" condition.

Diagnosis / Trigger Conditions

The root cause of this issue is identified as an internal hardware-related malfunction within the instrument cluster. Audi introduced an optimized manufacturing process for instrument clusters starting with Model Year 2024 to mitigate this problem.

To diagnose the issue, a technician will use the ODIS diagnostic system to check the production date of the instrument cluster. This involves navigating through the self-diagnosis menu to Address: 0017 System name: 0017 → Instrument cluster → Identification: → Fazit → Production date.

Repair Procedure Summary

The repair for the "Audi instrument cluster fault B200096" involves a straightforward process:

1. Check Production Date: The technician will first verify the instrument cluster's production date using the ODIS diagnostic tool and document this information in the claim notes.
2. Instrument Cluster Replacement: The primary repair involves replacing the faulty instrument cluster. This procedure must be performed according to the detailed instructions provided in the Audi repair manual.

Required Parts and Tools

For this repair, the following parts are generally required:

• Instrument Cluster: Quantity 01
• Fasteners, Bolts, Nuts, and Screws: As needed, per the repair manual (refer to ETKA/ELSA for specific part numbers).

Owner Action

If your Audi displays the "Instrument cluster: fault. Limited warning messages. Please contact workshop" message or you suspect an "Audi instrument cluster fault B200096", it is recommended to schedule an appointment with an authorized Audi dealership. They have the necessary diagnostic tools and expertise to confirm the issue and perform the required repair under TSB 90 24 86 2069331/3.

Important Warnings

Audi notes that if your vehicle is outside of its warranty period, this Technical Service Bulletin is for informational purposes only. Warranty coverage for this repair typically extends up to 48 months or 50,000 miles. For Audi Certified Pre-Owned (CPO) vehicles, specific G10 coverage may apply, and owners should verify their eligibility.

Revision History

This TSB has undergone several revisions:

• Revision 3 (May 7, 2024): Revised header (updated model years) and updated warranty information (labor operations).
• Revision 2 (December 6, 2023): Revised service instructions and updated warranty information.
• Revision 1 (February 1, 2023): Initial publication of the bulletin.

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Source: NHTSA ID: 11002148