Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11353911September 9, 2020
SERVICE BRAKES, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. THE CONTACT STATED THE DISTANCE BETWEEN THE ACCELERATOR PEDAL AND BRAKE PEDAL WERE TOO CLOSE AND THAT THE WRONG PEDAL MAY BE DEPRESSED. THE CONTACT CALLED RALPH THAYER VOLKSWAGEN (34501 PLYMOUTH RD, LIVONIA, MI 48150, (734) 838-1820) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED BUT, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 180,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353991September 9, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
I KEEP GETTING PHONE CALLS OF VEHICLE RECALLS I HAVE A 2013 JETTA SE 2.5. I DO NOT TIMBER THE DATE OF THE RECALLS BUT I KNOW THERE IS ANOTHER RECALL ON MY VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354004September 9, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING, THE ABS WARNING LIGHT ALONG WITH SEVERAL OTHER UNKNOWN WARNING LIGHTS ILLUMINATED. THE VEHICLE STARTED SHAKING WHILE SHIFTING GEARS. ADDITIONALLY, THE BRAKES FAILED TO WORK EFFECTIVELY WHILE DEPRESSING THE BRAKE PEDAL. THE CONTACT ALSO STATED THAT THE VEHICLE FAILED TO SHIFT GEARS CORRECTLY. THE STEERING WHEEL WAS DIFFICULT TO TURN AND WAS SHAKING. THE CONTACT STATED THAT THE RPM WAS FLUCTUATING. THE VEHICLE WAS TURNED OFF AND RESTARTED HOWEVER, THE FAILURE RECURRED. THE CHECK ENGINE, POWER STEERING AND EPC WARNING LIGHTS WERE ALSO ILLUMINATED. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE AND THE VEHICLE DROVE NORMALLY FOR A WHILE BEFORE THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO HANSEL VOLKSWAGEN (2951 CORBY AVE, SANTA ROSA, CA 95407) AND WAS DIAGNOSED HOWEVER, THE MECHANIC WAS UNABLE TO UPDATE THE ABS SOFTWARE. THE DEALER INFORMED THE CONTACT THAT THE ABS MODULE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE CONTACT WAS ALSO INFORMED THAT THE ABS MODULE FAILED INTERNALLY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353784September 8, 2020
POWER TRAIN
THE VEHICLE WAS BEING DRIVEN. WHILE IT WAS IN MOTION ON THE FREEWAY THE HYBRID LIGHT TURNED ON WHEN THIS HAPPENED. AT THE SAME TIME THE AC STOPPED COOLING. ONCE WE GOT HOME WE INSPECTED IT. THE FREEZE ON IS FULL AND NOTHING IS WRONG WITH THE AC CONDENSOR. WE TURNED IT ON AND TOOK IT FOR A DRIVE DOWN THE NEIGHBORHOOD BUT THE GEAR SHIFT WONT WORK. THE CAR LOSES POWER WHEN SWITCHED TO THE SECOND SHIFT. WE HAVE TAKEN IT TO VOLKSWAGON AND THEY QUOTED US A REPAIR FOR THE ENTIRE TRANSMISSION REPLACEMENT. YET THERE IS A OPEN RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353793September 8, 2020
AIR BAGS
PROBLEM WITH AIR BAGS. CODE 9437201 WILL RESET BUT COMES BACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353837September 8, 2020
POWER TRAIN
DIAGNOSED BY VW AS HAVING A CRACK. THIS IS THE SAME ISSUE AS WITH THEIR 2013-2015 MODELS AND THE SAME SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353865September 8, 2020
UNKNOWN OR OTHER
IGNITION LOCK CYLINDER BROKE AND WAS STUCK IN ON POSITION. WAS UNABLE TO TURN THE VEHICLE OFF BECAUSE OF THIS ISSUE. I HAD TO DRIVE HOME AND PARK THE VEHICLE UNTIL MY BOYFRIEND GOT OFF OF WORK. THE STEERING LOCK FROZE IN THE LOCK CYLINDER PREVENTING THE KEY FROM TURNING BACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353383September 6, 2020
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
IN THE FOLLOWING, LB/HB IS LOW BEAM, HIGH BEAM: ' THE DASHBOARD INDICATOR FOR HB IS ALWAYS ON, EVEN WHEN THE STEERING COLUMN LEVER IS ON LB AND LIGHTS ARE REALLY LB. ' THE TURN SIGNAL DASHBOARD LIGHT BLINKS FAST -- LIKE THERE IS A BURNT-OUT BULB -- BUT THEY ACTUALLY FLASH FINE. ' WHEN THE STEERING COLUMN LEVER IS SET TO HB, ALL LIGHTS ON THE DRIVER SIDE ARE DEAD; OR, THE HB BULB DOESN'T LIGHT AT ALL AND THE LB BULB GOES FAINT. ' WHEN I TURN THE LIGHTS OFF WHEN THE ENGINE IS RUNNING, THEY STAY ON ' SAY I'M DRIVING AT NIGHT ALL EVERYTHING IS FINE. I TURN THE CAR OFF; WHEN I START IT UP AGAIN SECONDS LATER, THE LIGHTS ARE MESSED UP FINALLY, THE LIGHTS USUALLY STAY EITHER WORKING OR ARE MESSED UP WHILE DRIVING, BUT ONCE IN A WHILE, THEY WILL GO FROM WORKING TO MESSED UP OR VICE VERSA WHILE DRIVING. BUT I WORK AT NIGHT AND LIVE ONLY ONE MILE FROM MY JOB, SO I HAVE NOT HAD THIS CAR ON THE ROAD AT NIGHT FOR ANY SIGNIFICANT LENGTH OF TIME. THE MOST COMMON SCENARIO IS THAT THE CAR HAS SAT FOR HOURS; I START IT, AND THE LIGHTS ARE EITHER MESSED UP OR WORKING FINE, AND THEY STAY THAT WAY UNTIL THE CAR IS TURNED OFF AND STARTED AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353331September 5, 2020
UNKNOWN OR OTHER
KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE. ENGINE LOCK AND HOUSING CYLINDER MALFUNCTION IS REGULARLY PREVENTING KEY FROM TURNING OFF THE IGNITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353079September 3, 2020
POWER TRAIN
GRINDING SOUND IN TRANSMISSION BETWEEN 35-45 MPH. WHEN THIS SOUND IS HEARD THE VEHICLE LOOSES POWER AND IS VERY RELUCTANT TO DOWNSHIFT. IT CAN BE HEARD IN ANY DRIVING MODE BUT IS WORSE IN "NORMAL" AND ALMOST NOT DRIVABLE IN "ECO". VW REFUSES TO ACKNOWLEDGE ISSUE AND SAYS IT IS NORMAL, BUT IS IS ANYTHING BUT NORMAL FOR A CAR TO BEHAVE THIS WAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352262August 31, 2020
UNKNOWN OR OTHER
KEY GETS STUCK IN IGNITION AND I CANNOT TURN OFF THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352251August 31, 2020
WHEELS
2017 VW JETTA SEL WAS PURCHASED NEW 11/02/ 2017. FROM THE START, THE HANKOOK KNTROL M&S 224/45/R17 TIRES PROVIDED VERY POOR CONTROL IN WET OR EVEN LIGHT SNOW DRIVING CONDITIONS, IN SPITE OF GOOD ALIGNMENT AND WHEEL BALANCE. BY 22,000 MILES(07/2020) THE TIRES HAD BECOME EXTREMELY NOISY , WITH A THUMP, THUMP NOISE AT LOW SPEEDS. THE DEALERSHIP WHERE I PURCHASED THE VEHICLE FROM, DID A COMPLETE VEHICLE CHECK IN AUGUST OF 2020, INDICATED NO PROBLEM WITH THE VEHICLE ITSELF AND PLACED THE BLAME ON THE TIRES, OF WHICH THEY HAVE NO RESPONSIBILITY. HANKOOK CORPORATE SAID THEY HAVE NO RESPONSIBILITY, IN SPITE OF TIRES STILL BEING WITHIN WARRANTY . READING NUMEROUS CONSUMER REVIEWS SHOWED THAT MY PROBLEM AND SAFETY CONCERNS ARE SHARED BY MANY WHO HAVE OEM HABKOOKS. THIS INCLUDES TOYOTA AND HONDA OWNERS, FOR EXAMPLE. MY CONCERN IS THAT BEYOND THE 'NOISE'ISSUE, THERE IS A SAFETY ISSUE. OF THE 150 + REVIEWS, A COMMON CONCERN WAS NOT JUST POOR PERFORMANCE AND VERY SHORT TREADWEAR LIFE, BUT A VERY REAL SAFETY CONCERN. THE SAFETY CONCERN, ABOVE ALL, NEEDS TO BE INVESTIGATED BY YOUR AGENCY. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352368August 31, 2020
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
IGNITION IS HARD TO TURN. THE KEY WIIL NOT TURN OFF THE ENGINE. THE ONLY WAY TO GET THE IGNITION TO TURN OFF IS TO PHYSICALLY/AGGRESSIVLEY SNAP, FLICK, OR JIGGLE IT TO TURN OFF THE ENGINE. THE ENGINE IS IN PARK WHEN THE INCIDENTS OCCUR. DURING A GOOGLE SEARCH, THERE ARE NUMEROUS COMPLAINTS OF THIS OCCURING. THERE IS A CURRENT RECALL OF THE MICROSWITCH CAUSING IGNITION ISSUES, YET IGNITION CYLINDER IS NOT INCLUDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352411August 31, 2020
UNKNOWN OR OTHER
ERROR FOUND IN COLD FILL TIRE PRESSURE IN NATIONAL SYSTEM USED BY BUSINESSES. VEHICLE DOOR STICKER/PLACARD AND OWNERS MANUAL STATES 41 PSI COLD FILL TIRE PRESSURE. NATIONAL SYSTEM IS RETURNING A FILL PRESSURE OF 33 PSI. EXPERIENCE: AT COSTCO TIRE DEPARTMENT THEIR SYSTEM STATES TO FILL TO 33 PSI; TIRE REPRESENTATIVE DISCOVERS DOOR PLACARD AND INDICATES AN ISSUE FOR NOT MATCHING IN SYSTEM. AT LATER DATE MICHELIN CORPORATE IS CALLED BY MYSELF AND THEIR SYSTEM ALSO RETURNS 33 PSI FOR THIS VEHICLE. MICHELIN IS SENT PHOTOS OF DOOR STICKER/PLACARD AND OWNERS MANUAL AND INDICATES AN ISSUE FOR NOT MATCHING IN SYSTEM. THIS COMPLAINT IS URGENT AND SAFETY IS AT JEOPARDY. PLEASE TAKE ALL NECESSARY ACTIONS TO ELEVATE. THERE APPEARS TO BE A SYSTEM ERROR THAT ALL NATIONAL BUSINESSES UTILIZE FOR RELYING ON COLD FILL TIRE PRESSURE. THE DIFFERENCE IS MAJOR; VOLKSWAGEN STATES 41 PSI AND THE NATIONAL SYSTEM UTILIZED IS STATING 33 PSI. THIS VEHICLE TRIM IS A HYBRID 17 INCH WHEELS AND ALL ORIGINAL. BY NATURE OF BEING A HYBRID THE VEHICLE WEIGHS MORE DUE TO THESE HYBRID COMPONENTS. IT MAY BE POSSIBLE THAT OPERATING THIS VEHICLE WITH TIRES FILLED TO 33 PSI IS EXTREMELY DANGEROUS. FROM EXPERIENCE IT APPEARS VEHICLES OF THIS TRIM ARE IMPROPERLY BEING FILLED AT BUSINESSES SINCE THE SYSTEM HAS A TIRE PRESSURE DATA ERROR. AND IN FACT MANY VEHICLES MAY CURRENTLY BE AFFECTED AND POSE A SERIOUS RISK ON OUR ROADS IF THEIR TIRE WERE FILLED TO 33 PSI. I AM HERE TO BE OF ASSISTANCE SO PLEASE FEEL FREE TO REACH OUT. THERE MUST BE A WAY TO FIX THIS ERROR. PLEASE FIRST VERIFY THIS ERROR IN THE TIRE PRESSURE SYSTEM. THEN FIND EXACTLY WHERE THE DATA IS STORED, GOVERNMENT AGENCY VS MANUFACTURER, AND THEN MAKE ACTION TO CORRECT THE DATA. I FEEL I WAS AT DANGER OPERATING THE VEHICLE WITH TIRES FILLED TO 33 PSI AND I WOULD FEEL THE SAME WAY IF SOMEONE ELSE OPERATED THE VEHICLE IN THE SAME CONDITIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351944August 29, 2020
ENGINE, STEERING, SUSPENSION
I JUST PURCHASED A 2019 JETTA R LINE AND SINCE DAY ONE I HAVE A GRINDING NOISE COMING FROM THE TRANSFER CASE OR THE TRANSMISSION. IT'S ALWAYS THERE AT AROUND 50KM/PER HOUR FOR ABOUT 2 SEC. LIKE MANY OTHERS SAID IT DOESN'T FEEL RIGHT FOR ME. I HOPE VW WILL TAKE ACTION AND DO SOMETHING ABOUT IT. ON TOP OF THAT I LOST ALL MY RADIO PRESETS AND THE SCREEN HAS STARTED TO FREEZE. I ALSO NOTICE A KNOCKING SOUND IN THE REAR SUSPENSION OVER NORMAL BUMP
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11352036August 29, 2020
POWER TRAIN
NO TRANSMISSION FILTER .SO THERE IT IS MR VAR NO EONT GO IN ANY GEAR.I WENT TO CHONGE FILTER AND AFTER DAYS OF RESEARCH FOUND OUT THEY CAME W NO FILHER AND THAT MY FRIEND. CAN NOT BE JUSTIFIED. EVERY ONE HAS THESE PROBLEMS WHK OWNS ONE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351743August 28, 2020
ENGINE
ENGINE STARTS AND DRIVES FOR A BIT THEN CAR RANDOMLY SHUTS OFF LOOSING ENGINE POWER I HAVE TO THROW IT INTO NEUTRAL OR IT TRYS TO STOP AND LOOSES POWER STEERING MAKING IT DIFFICULT TO TURN OFF THE ROAD SAFELY. HAPPENS GOING SLOW, TURNING, ON THE HIGHWAY ALL THE TIME JUST RANDOMLY WITH NO ENGINE CODES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351913August 28, 2020
ELECTRICAL SYSTEM, ENGINE
THE EPC LIGHT COMES ON RANDOMLY AT HIGHWAY SPEEDS WHEN REVVING UP THE ENGINE TO OVERTAKE CARS. THE ENGINE SUDDENLY BOGS DOWN AND ENGINE RPMS ARE LIMITED TO 3000 WHEN LIGHT IS ON. IT COULD BE A POTENTIALLY DANGEROUS SITUATION BECAUSE THE CAR WILL NOT WANT TO ACCELERATE AND FORCES ME TO GET OFF THE FREEWAY. THE ONLY WAY FOR THE LIGHT TO COME OFF IS TO TURN OFF THE CAR AND TURN IT BACK ON. I VISITED A LOCAL VW DEALER AND THEY INFORMED ME OF A FAULT CODE P227900 INTAKE AIR SYSTEM LEAK PASSIVE/SPORADIC. THEY PERFORMED AN AIR INTAKE SYSTEM TEST AND FOUND NO PROBLEMS. THIS IS THE THIRD TIME THIS EPC LIGHT COMES ON. IF IT HAPPENS A 4TH TIME I WILL ONCE AGAIN TAKE IT TO THE DEALER IF SOMETHING COMES ON. IT IS VERY FRUSTRATING THAT I CAN'T REV MY CAR AT HIGHWAY SPEEDS OR ELSE THIS LIGHT KEEPS TURNING ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351636August 27, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), STEERING
I SUSPECT THAT MY 2019 VW JETTA COMPUTER SYSTEM/CAR WAS HACKED/DRIVEN REMOTELY ON 12/3/2019 THAT CAUSED AN ACCIDENT (PHOTOS ATTACHED) THAT LED TO MY CAR BEING A TOTAL LOSS. I SUSTAINED INJURIES AND WAS TAKEN BY AMBULANCE TO THE LOCAL ER FROM THE ACCIDENT. THIS CASE IS STILL INVOLVED IN COURT PROCEEDINGS AS OF TODAY. I WAS DRIVING HOME AND MY CAR SPEED ACCELERATED WITHOUT ME BEING ON THE GAS AND MY BREAKS WERE NOT WORKING. WITHOUT TURNING THE STEERING WHEEL I DROVE OFF TO THE RIGHT HITTING A PARKED CAR. THE POLICE REPORT INDICATED THAT AFTER IMPACT WITH PARKED CAR #1, I ROLLED BACK 55 FEET AND HIT ANOTHER PARKED CAR ON THE OPPOSITE SIDE OF THE STREET. I DID NOT THINK ANY OF THIS WAS POSSIBLE UNTIL I WAS READING ABOUT CAR HACKING AND CARS BEING DRIVEN REMOTELY. I ALSO DID NOT THINK THAT IT WAS POSSIBLE WITH THE 'IMPACT SAFETY FEATURES' ON A VW JETTA, I COULD POSSIBLY ROLL BACKWARD AFTER THE IMPACT OF PARKED CAR #1? I AM LOOKING TO HAVE THIS ISSUE INVESTIGATED. I AM ALSO SENDING INFORMATION TO THE FBI INTERNET CRIME COMPLAINT CENTER.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11351650August 27, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 19V866000 (POWER TRAIN) HOWEVER, THE PARTS NEEDED TO REPAIR THE DEFECT WAS UNAVAILABLE. THE LOCAL DEALER ED PAYNE VW LOCATED AT 2003 E EXPRESSWAY 83, MISSION, TX 78572 AND THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT INDICATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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