Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11344170August 9, 2020
POWER TRAIN
WHEN ACCELERATING OR DECELERATING, THE VEHICLE BUCKS FORWARD OR HESITATES. THIS HAPPENS AT LIGHTS AND STOP SIGN. THE CAR WAS BOUGHT CERTIFIED USED THE WARRANT WAS UP IN JANUARY 2019 AND/OR 60,000 MILES. THE PROBLEM STARTED IN MAY 2019 WITH 60264 MILES. LOCAL DEALER TOLD US THAT CLUTCH 1 AND 2 REACHED THEIR TOLERANCE CALL CORPORATE AND ASK FOR A GOOD FAITH REPAIR. CORPORATE TOLD US TO GET IN TOUCH DEALER WHERE CAR WAS BOUGHT AND ASK THEM FOR A GOOD FAITH REPAIR. SELLER WHERE WE PURCHASED IT TOLD US CORPORATE NEEDED TO AUTHORIZE A GOOD FAITH REPAIR. BUCKING AND HESITATION COULD CAUSE COLLISION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11344192August 9, 2020
FUEL/PROPULSION SYSTEM, POWER TRAIN, WHEELS
EVER SINCE I PURCHASED MY VEHICLE ONE YEAR AGO, I NOTICED THAT MY CAR HAS TROUBLE STARTING. IT IS A PUSH-TO-START CAR, AND SOMETIMES IT CUTS OFF AND I HAVE TO PUSH THE BUTTON TO HAVE IT RESTART. IT HAPPENS DURING ALL TYPES OF WEATHER, AND I'VE HAD THE BATTER TESTED AT THE DEALERSHIP AND IT WAS IN GOOD STANDING, AND THEY COULDN'T FIGURE OUT WHAT WAS WRONG WITH IT. I'VE ALSO HAD TO REPLACE THE TIRES MULTIPLE TIMES OVER THIS LAST ONE YEAR OF HAVING THE CAR. THE FIRST TIME I HAD TO DO THAT WAS LITERALLY WITHIN TWO WEEKS OF BUYING THE CAR. FURTHERMORE, THE RANGE FEATURE THAT GIVES YOU AN AUTOMATIC READING OF THE GAS GAUGE IS INACCURATE. WHEN I FILL UP THE TANK IF SOMETIMES READS OVER 300 MILES, AND THEN SOMETIMES IT READS OVER 400; AND THEN WHEN THE GAS IS LOW AND NEARING EMPTY, IT NOTIFIES ME AT 30 MILES LEFT TILL EMPTY BUT THEN RAPIDLY DROPS TO 15 OR LESS BY INCREMENTS OF 5.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11344000August 8, 2020
STEERING, UNKNOWN OR OTHER
RADIO JUST STOPPED WORKING ALL OF A SUDDEN CHECKED WIRES AND FUSES WHICH WERE GOOD CAN'T SEEM TO FIND WHAT THE PROBLEM IS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343702August 6, 2020
SUSPENSION
THIS BW 62,000 MILES ON IT. WHILE DRIVING THE LEFT REAR SUSPENSION COIL BROKE OFF INTO THE ROAD. OUR SECOND VW, THE EXACT SAME CAR BOUGHT FOUR DAYS EARLIER, BLEW A FRONT SUSPENSION SPRING A MONTH EARLIER. I WILL REPORT THAT CAR SEPARATELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343743August 6, 2020
SUSPENSION
WHILE HAVING THE BRAKES REPLACED IT WAS DETERMINED THAT THE RIGHT FRONT SUSPENSION SPRING IS BROKEN. THIS IS IN ADDITION TO MY FIRST REPORT OF A REAR SPRING BREAKING WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343779August 6, 2020
ELECTRICAL SYSTEM
THE PROBLEM STARTED AT AROUND 60,000 MILES WERE THE CAR WOULD NOT START UNLESS YOU JIGGLED THE KEY AROUND A LOT AND PROGRESSIVELY GOT WORSE WE'RE WHEN THE CAR WAS RUNNING THE KEY WOULD BE STUCK AND YOU WOULD HAVE TO CONTINUOUSLY JIGGLE THE KEY AROUND TO GET THE CAR TO TURN OFF. THEN AS IT GOT WORSE, WHEN YOU COULD GET THE CAR TO CUT OFF THE KEY WOULD NOT COME OUT OF THE IGNITION. I AM AT THE POINT NOW THAT THE KEY WILL NOT TURN AT ALL TO CUT THE CAR ON. LUCKILY THE KEY IS NOT STUCK IN THE IGNITION. I AM HAVING TO REPLACE THE IGNITION WHICH WILL COST IN BEST CASE SCENARIO AROUND 675. IN THE EVENT THE KEYS HAVE TO BE REPROGRAMMED IT WILL COST A TOTAL OF 850. THESE ARE ESTIMATES FROM WHAT THE DEALERSHIP HAS QUOTED IN PARTS AND LABOR, THE IGNITION IS CURRENTLY BEING REPLACED AND I HAVE NOT RECEIVED A TOTAL. SEEMS LIKE THIS IS A COMMON PROBLEM AND SHOULD BE FIXED BY VOLKSWAGEN. REPLACING LOCK CYLINDER AND IGNITION SWITCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343407August 5, 2020
UNKNOWN OR OTHER
IGNITION KEY GOT STUCK INTO IGNITION SWITCH MAKING UNABLE TO TURN THE CAR OFF. THIS STARTING HAPPENING AFTER RECALL 37M2 WAS PERFORMED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343433August 5, 2020
ENGINE, POWER TRAIN
2019 JETTA S. BEGAN STALLING AFTER 6 MONTHS OF OWNERSHIP. CAR WAS PURCHASED BRAND NEW WITH 62 MILES. BROUGHT VEHICLE TO DEALER 09/27/2019 AND THEY STATED IT WAS FINE NO ISSUES COULD BE FOUND. ON 05/18/2020 THE CAR STALLED AGAIN IT HAD 15452 MILES ON IT. IT WAS TOWED TO THE DEALER WHERE THEY KEPT THE CAR UNTIL 07/25/2020 TO FIX THE PROBLEM. THEY STATED IT WAS FIXED. ON 07/30/2020 THE VEHICLE STALLED AGAIN, AND THIS TIME THE BRAKES FAILED AND THE STEERING WHEEL LOCKED AND I LOST CONTROL AND CRASHED INTO A CENTER MEDIAN WITH LARGE BOULDERS IN IT. IF THEY WERE NOT THERE I WOULD HAVE CONTINUED INTO ONCOMING TRAFFIC. I WAS TRAVELING AT 45 MPH WHEN THE IMPACT OCCURRED. THE VEHICLE SAFETY SYSTEMS DID NOT DEPLOY BECAUSE THE CARS ENGINE WAS NOT RUNNING AT THE TIME OF IMPACT.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11343473August 5, 2020
POWER TRAIN
I WAS NOTIFIED OF A RECALL IN DECEMBER (8 MONTHS AGO) FOR "HAIRLINE CRACKS MAY DEVELOP IN THE ACCUMULATOR HOUSING OF THE TRANSMISSION (MECHATRONIC UNIT)" BUT TO DATE THE NO REPAIR HAS BEEN MADE OR MADE AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343127August 4, 2020
SUSPENSION
ON JUNE 21, 2020 WHILE DRIVING DOWN A PAVED FLAT ROAD MY PASSENGER SIDE FRONT COIL SPRING SNAPPED. I DID NOT HIT ANY BUMPS. THE PART WAS NOT RUSTY AND DID NOT SHOW ANY SIGNS OF WEAR. I HAD THE PART REPLACED. YESTERDAY, AUGUST 3, 2020, THE DRIVER SIDE FRONT COIL SPONTANEOUSLY SNAPPED WHILE BACKING OUT OF A PAVED FLAT PARKING SPOT. AGAIN THERE DOES NOT APPEAR TO BE ANY RUST, ROT, OR WEAR ON THE SPRING. THE SPOT WHERE EACH HAS BROKEN IS VERY CLEAN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343113August 3, 2020
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
EPC WARNING LIGHT CAME ON SUDDENLY; VEHICLE THROTTLED DOWN AND CONTINUED TO BUCK AND STALL OUT; LOSS OF POWER AND SPEED. VERY DANGEROUS WHILE IN TRAFFIC. NO SPECIFIC DIAGNOSTIC CODE(S) WERE SAVED OR TRIGGERED. THIS CAUSES COSTLY AND UNNEEDED DIAGNOSTICS AND REPAIRS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342684August 1, 2020
UNKNOWN OR OTHER
I HAVE A RECALL FOR THE 37M2-MICRO SWITCH. I AM CONCERNED, THE VW DEALERSHIP DOES NOT HAVE ANY DAYS TO LET ME SCHEDULE AN APPOINTMENT. I NEED HELP PLEASE, I HOPE IT'S SAFE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342703August 1, 2020
SEATS
BOTH FRONT BUCKET SEATS ' BACKRESTS ARE TILTED INWARDS. ON THE DRIVER'S SEAT THIS CAUSES UNBEKNOWNST TO THE DRIVER TO TILT HIS NECK SLIGHTLY OUTWARDS TO CORRECT THE INWARDS TILTING AND PRODUCES A LONG TERM NECK PAIN EFFECT OF WHICH HE IS UNAWARE OF ITS SOURCE . IF YOU PUT A STRING AROUND THE BACK REST AND SLIDE IT DOWN FROM TOP TO BOTTOM AND YOU CAN CLEARLY MEASURE THE DIFFERENCE IN DEPTH DISTANCE BETWEEN THE CORD ON BOTH VERTICAL ENDS OF THE BACKREST AS YOU SLIDE IT DOWN. I DID THE TEST RECENTLY IN FRONT OF A VW TECHNICIAN AND HE AGREED WITH ME THAT THE BACKREST WAS TILTED INWARDS. I FIRST REPORTED THIS ISSUE TO VOLKSWAGEN OF AMERICA WHEN THE CAR WAS STILL UNDER FULL WARRANTY IN SEPTEMBER 2016 WHEN I JUST BOUGHT IT WITH 24,000 MILES. AT THAT TIME THEY SAID THEY DEPENDED ON THE DEALERS MECHANICS OPINION. BUT THE TECHS ONCE CONFRONTED PREFERED NOT TO ANALYZE EVIDENCE THAT WAS UNFAMILIAR AND POTENTIALLY COMPROMISING. I WENT BACK TO VOLKSWAGEN OF AMERICA RECENTLY WITH A FULL CONFIRMATION OF THE PROBLEM. I TOLD THEM THAT AFTER A HUNDRED THOUSAND MILES OF USING BACK REST CUSHIONS AND A STIFF NECK PAIN TO SHOW I WAS ABSOLUTELY SURE THAT THERE WAS CLEAR REASON TO RECALL AND REPLACE AT LEAST THE DRIVER'S SEAT . FURTHERMORE DURING THE PANDEMIA I STOPPED DRIVING THE CAR FOR ABOUT 4 MONTHS AND THE NECK PAIN FADED MOSTLY AWAY . AT THIS MOMENT A SUPERVISOR FROM VOLKSWAGEN OF AMERICA CALLED ME BACK AND SAID RUDELY THEY WERE NOT GOING TO DO ANYTHING BECAUSE THE CAR WAS NOW OUT OF WARRANTY AND THEY WOULD ONLY REPLACE THE SEAT IF THEY WERE MANDATED BY A RECALL. SO HERE I AM...PURSUING A SOLUTION TO A HIDDEN-HARD TO DIAGNOSE PROBLEM THAT I BELIEVE NOT ONLY AFFECTS MY CAR GENERATION BUT OTHER MODELS OF VOLKSWAGEN MANUFACTURING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342546July 31, 2020
SERVICE BRAKES
ABS FAILURE THAT ALIGNS WITH NHTSA CAMPAIGN NUMBER: 16V913000 APPEARED ON MY 2009 JETTA. YEAR, MAKE, AND MODEL ARE COVERED IN THE RECALL THOUGH VW CLAIMS MY VIN DOES NOT FALL WITHIN THE RECALL PARAMETERS. SOLID ABS WARNING LIGHT AND BLINKING BRAKE LIGHT. PRIVATE VW SPECIALIST DETERMINED WE NEED ABS MODULE AND PUMP AT THE COST OF $2500 FOR A KNOWN ISSUE OR WE WILL NOT HAVE ANIT-LOCK BRAKES. PER THE RECALL, THIS CAN CAUSE A LOSS OF VEHICLE CONTROL AND CAN INCREASE THE RISK OF CRASH. FAILURE OCCURRED AT 81K MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342292July 30, 2020
ELECTRICAL SYSTEM
HORN DOESN'T WORK ON THE STEERING WHEEL. AIR BAG LIGHT FREQUENTLY FAILS TO INITIALLY ILLUMINATE WHEN FIRST STARTING THE CAR. CRUISE CONTROL DOES NOT WORK. ONE WOULD BELIEVE THERE IS A CLOCK SPRING ISSUE. HOW MY SPECIFIC JETTA WAS NOT INCLUDED IN THE ORIGINAL RECALL OF CLOCK SPRINGS IS CONCERNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342352July 30, 2020
ELECTRICAL SYSTEM
2 MONTHS AGO KEY GOT STUCK IN IGNITION WOULD NOT TURN OFF. THE KEY WILL NOT T URN TO OFF POSITION AND CAR KEEPS RUNNING. IT HAPPENED 2 MORE TIMES THEN YESTERDAY IT HAPPENED 5 TIMES. CAR HAD TO BE STALLED MANUALLY IN ORDER FOR IT TO STOP RUNNING. THE KEY WOULD THEN COME OUT OF IGNITION. THIS IS BECOMING A MAJOR SAFETY ISSUE. AM TAKING TO DEALER TO GET FIXED HOPEFULLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342451July 30, 2020
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
TWICE NOW ON CITY STREETS ACCELERATING FROM STOPS TO EITHER GO STRAIGHT OR TURN LEFT THE CAR HAS KIND OF STALLED OR LOST POWER CAUSING POTENTIAL CRASHES WITH ONCOMING AND REAR VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342140July 29, 2020
ELECTRICAL SYSTEM
THE KEY GETS STUCK IN THE IGNITION. THE CAR WON'T TURN OFF AND KEEPS RUNNING. I LOOKED IT UP AND FOUND SEVERAL VW JETTA'S WITH THE SAME PROBLEM. IT SHOULD BE RECALLED BY VW. IT IS A SAFETY CONCERN AND SEEMS TO BE COMMON. I ORDERED THE PART ON LINE AND WAS TOLD OF A NATIONAL SHORTAGE., THE CAR IS STUCK IN THE DRIVEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342042July 29, 2020
POWER TRAIN
THE EIGHT SPEED AUTOMATIC TRANSMISSION MAKES A LOUD GRINDING NOISE IN THE MID GEAR RANGE WHEN UNDER ANY SORT OF LOAD. OCCASIONALLY THIS NOISE PREVENTS A PROPER DOWNSHIFT UPHILL, PREVENTING THE PROPER AMOUNT OF POWER TO BE DISTRIBUTED, AND AS A RESULT THE CAR SLOWS. THE LACK OF POWER, AS A RESULT OF A DELAYED DOWNSHIFT AND GRINDING OF THE TRANSMISSION, CAN ALSO BE NOTED WHEN TRYING TO OVERTAKE ON A HIGHWAY. WHEN TRAVELING AT HIGHWAY SPEEDS AND THE THROTTLE IS DEPRESSED TO SPEED UP, THE TRANSMISSION GRINDS AND PRODUCES POWER ONLY AFTER A DELAY. THIS IS ESPECIALLY DANGEROUS WHEN TRAFFIC IS CLOSELY FOLLOWING BEHIND MY VEHICLE. IT HAPPENS IN ALL DRIVING MODES (NORMAL, SPORT, ECO, CUSTOM). THE NOISE IS VERY DISTRACTING TO THE DRIVER. VW HAS STATED THIS IS A NORMAL NOISE, AND OFFERS NO FIX FOR THE PROBLEM. THE NOISE BEGAN WITH ONLY 150 MILES ON THE CAR, AND HAS BEEN GETTING WORSE EVER SINCE. PLEASE CONDUCT AN INVESTIGATION INTO THIS DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341588July 27, 2020
POWER TRAIN
SHORTLY AFTER PURCHASING MY NEW 2019 VW JETTA I HEARD A GRINDING SOUND COMING FROM THE ENGINE BETWEEN 20 AND 40 MILES PER HOUR FROM A STOP. I DO NOT HEAR IT ONCE THE CAR IS GOING. AFTER ONLY 1200 MILES IT IS ALSO LOW ON OIL. IT IS NOT EVEN DUE FOR AN OIL CHANGE YET.CAR WAS PURCHASED DECEMBER 29TH OF 2019.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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