Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#785503August 30, 2001
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
BRAKE DO NOT ENGAGE PROPERLY, CONSUMER WAS INFORMED ON THE FIRST VISIT THAT THERE WAS AN AIR POCKET IN THE BRAKE SYSTEM, NEW BRAKE FLUID WAS ADDED AND THE BRAKES WERE REBLEED, HOWEVER CONSUMER BEGAN EXPERIENCING THE PROBLEM AGAIN AND THE DEALER FOUND THAT THE MASTER CYLINDER WAS LEAKING WHICH WAS REPLACED, CONSUMER IS AGAIN EXPERIENCING THE SAME PROBLEM.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#895404August 29, 2001
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
VEHICLE WAS PARKED FOR OVER FOUR HOURS WHEN IT SUDDENLY CAUGHT ON FIRE. FIRE DEPARTMENT WAS CALLED, WHICH DETERMINED THAT BRAKE LIGHTS HOUSED WITHIN TAIL LIGHT ASSEMBLY SHORTED OUT, MELTING WIRE AND CAUGHT ON FIRE. CONSUMER HAS CONTACTED MANUFACTURER, WHICH SENT OUT A FACTORY REPRESENTATIVE. PLEASE PROVIDE ANY FURTHER DETAILS.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#895406August 29, 2001
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
WHILE DRIVING, HOOD FLEW UP AND SMASHED INTO THE WINDSHIELD, DEALERSHIP WAS IN POSESSION OF VEHICLE FOR 30 DAYS, CONSUMER WAS NOT AWARE OF RECALL 98V16 UNTIL THIS INCIDENT HAPPENED, DEALERSHIP REFUSED TO SERVICE THE VEHICLE, CONSUMER WANTS DEALERSHIP TO PAY FOR ALL CHARGES SINCE THIS VEHICLE IS INCLUDED IN RECALL CAMPAIGN. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#751290August 28, 2001
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE, UNKNOWN OR OTHER
ENGINE CHECKLIGHT CAME ON WITH ENGINE RUNNING ROUGH. DEALER DIAGNOSED BROKEN MASS AIR FLOW SENSOR AND REPLACED. MANUFACTURER REFUSED TO EXTEND WARRANTY TO THIS PART. MANY OTHER OWNERS REPORT THIS PART FAILING AT 20K TO 40K MILES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#750985August 23, 2001
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
BLOWER SWITCH GETS EXTREMELY HOT WHEN AIR CONDITIONING IS RUNNING. ACTUALLY BEGAN TO SMOKE FROM THE DASH AND MELTED THE SWITCH BEZEL. I WAS ABLE TO EXTINGUISH THE HEAT WITH MINIMAL DAMAGE ONLY TO THE BLOWER SWITCH AND DASH FASCIA. I'M NOT POSITIVE THAT IT RESULTED IN FIRE, BUT I AM POSITIVE IT WOULD HAVE IF I HAD NOT SHUT THE CAR OFF IMMEDIATELY. THIS SEEMS TO BE A VERY COMMON PROBLEM AMONG THIS MODEL YEAR JETTA.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#750900August 22, 2001
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
PLASTIC CLIPS ON WINDOW REGULATOR BROKE CAUSING WINDOW TO FALL DOWN INTO DOOR. UNABLE TO CLOSE WINDOW. THIS IS THE SECOND TIME THIS HAS HAPPENED. IT IS A KNOWN PROBLEM THROUGHOUT THE VOLKSWAGEN CUSTOMER COMMUNITY. THIS PRODUCT FAILURE POSSES A SAFETY RISK AND EXTREME INCONVENIENCE, AS THERE IS NO WINDOW TO PROVIDE PROTECTION FROM OUTSIDE FORCES. THE DEALER REPLACED THE PART ONCE UNDER WARRANTY. NO MATTER WHO PAYS FOR THE REPAIR, THE PART WILL BREAK AGAIN CAUSING THE SAME SAFETY CONCERNS. VOLKSWAGEN NEEDS TO PROVIDE SWIFT RECALL ACTION ON THIS MATTER IN ORDER TO PREVENT PERSONAL INJURY OR PROPERTY DAMAGE--VW WOULD STAND KNOWINGLY LIABLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#750942August 22, 2001
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
THE BRAKE LIGHTS SPONTANEOUSLY IGNITED WHILE THE CAR WAS PARKED IN AN APARTMENT PARKING LOT.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#750945August 22, 2001
AIR BAGS:FRONTAL
THIS JETTA WAS IN AN ACCIDENT. IT WAS TOTALED. ANOTHER CAR MADE A LEFT-HAND TURN AND T-BONED INTO THE DRIVER'S SIDE. THE THE CAR SPUN AROUND INTO A DITCH. AT SOME POINT, THE PASSENGER REAR CORNER UNDERSIDE WAS SEVERLY DENTED UP INTO THE TRUNK. THE DRIVER'S SIDE DOOR AIRBAG DEPLOYED. THE PASSENGER SIDE DOOR AIRBAG DEPLOYED. THE PASSENGER FRONT DASH AIR BAG DEPLOYED. BUT THE DRIVER'S STEERING WHEEL AIR BAG DID NOT DEPLOY. SINCE ALL OTHER AIRBAGS DEPLOYED, EXCEPT THIS ONE, I AM REQUESTING THAT THIS BE ANALYZED AND TESTED. IT WAS NOT A FRONTAL COLLISON, BUT SINCE THE PASSENGER FRONT DASH AIRBAG DEPLOYED, I THINK IT SHOULD BE INVESTIGATED. THE FRONT OF THE CAR WAS ONLY SLIGHTLY DAMAGED, SO WHY SHOULD ONE FRONT AIRBAG GO OFF BUT NOT THE OTHER.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#750850August 21, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#750626August 16, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
WHILE DRIVING AT ANY SPEED, ENGINE SHUTS DOWN PARTICULARLY WHEN HOT (~190 F ). SOMETIMES WHEN ENGINE IS IDLE, WHILE HOT, VEHICLE STALLS AND SHUTS DOWN WITHOUT WARNING. VEHICLE HAS TO BE RESTARTED TO REGAIN POWER. EVIDENTLY THIS ENGINE PROBLEM CAUSES A SAFETY HAZARD, PARTICULARLY WHEN THE VEHICLE IS MOVING AT ANY SPEED. THIS CONDITION OCCURS FREQUENTLY: THAT IS WHILE ENGINE IS HOT, IT SHUTS DOWN, THEN RESTART ENGINE AFTER IT COOLS SOMEWHAT, VEHICLE MAY RESTART; BUT AGAIN THIS WILL REPEAT ITSELF EVEN FOR SHORT DRIVING DISTANCES. DEALER CLAIMS IT CANNOT FIND ANY ENGINE PROBLEM!!!!!. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#750612August 16, 2001
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
MY FRUSTRATION AND FEAR AT THE FACT THAT MY BRAKE SWITCH HAS FAILED TWICE, MY BATTERY HAS DIED 3 TIMES WHILE WITH THE DEALER, AND MY BRAKES SEIZED WHILE DRIVING ON A MAJOR ROAD AND MY ALARM GOES OFF CONSTANTLY, IS ONLY COMPOUNDED BY THE FACT THAT VW HAS NOT ONE EXPLAINATION FOR WHY ANY OF THIS IS HAPPENING. TO TELL ME EVERYTHING IS "TESTING" FINE CERTAINLY ADDS TO THIS FRUSTRATION BECAUSE THERE'S NOTHING THEY CAN FIX WHEN NOTHING IS "WRONG." TO THAT I SAY, O.K. THEN, GIVE THIS CAR TO YOUR LOVED ONE TO DRIVE AND WE'LL SEE HOW SAFE YOU FEEL. ABSURD -- WILL IS TAKE DEATHS FOR SOMEONE TO DO SOMETHING?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#750498August 15, 2001
SUSPENSION:FRONT
VEHICLE PULLED TO THE RIGHT ON DATE OF PURCHASE,AFTR 3 ATTEMPTS TO ALIGN FRONT END WITH NO REMEDY MFG REPLACED VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#894414August 15, 2001
AIR BAGS:SIDE/WINDOW
WHILE TRAVELING AT 35 MPH AND WITHOUT ANY INDICATION AIR BAGS DEPLOYED. DEALER AND MANUFACTURER HAVE BEEN CONTACTED. PLEASE PROVIDE FURTHER INFORMATION.*AK IE04-078*PO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#750454August 14, 2001
STRUCTURE:BODY:BUMPERS
REGARDLESS WHERE I PARK, HOME,WORK, GROCERY STORES, THE CONCRETE PARKING STOPS RIP OFF THE BUMPER AND THE ASSEMBLY THAT HOLDS THE WHEEL WELLS TOGETHER. THE FRONT GRILL PIECES ALSO POP OUT. WHO IS NOT MEETING THE STANDARDS HERE THE PEOPLE INSTALLING PARKING BUMPERS OR THE MANUFACTURER OF THE CAR?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#750492August 14, 2001
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
ENGINE LOST POWER WHEN OUTSIDE TEMPERATURE WAS HIGH (GREATER THAN 95 DEGREES FAHRENHEIT). ON THE FIRST OCCURRENCE (JULY 30, 1999, IN DES PLAINES, IL) THE CAR WAS TOWED TO A VW DEALER IN MT. PROSPECT, IL, WHERE THEY DETECTED A FAULTY AIR-GAS RATIO AND SAID. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#750365August 13, 2001
VEHICLE SPEED CONTROL, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
STOPPED FOR ICE CREAM AFTER ABOUT 60 MILE DRIVE. DID NOT LEAVE VEHICLE. STARTED CAR AND WHEN I WENT FROM PARK TO REVERSE, THE RPM'S SOARED (I HAD NOT TAKEN MY FOOT OFF THE BRAKE) CAUSING THE CAR TO ACCELERATE IN REVERSE AT A HIGH RATE OF SPEED. I PUT BOTH FEET ON THE BRAKE TO ATTEMPT TO STOP IT & THE BRAKES DID NOTHING. SO I PUT CAR INTO PARK & STILL CONTINUED TO ACCELERATE IN REVERSE AT A HIGH RATE OF SPEED. WITH DIVINE DRIVING, THE CAR BACKED THROUGH AN EMPTY HANDICAPPED PARKING SPACE WHEN IT GOT CAUGHT UP ON THE CEMENT PARKING SPACE BARRICADE. WITH THE RPM'S STILL RACING, THE CAR HIT A SIGN, PROCEEDED ACROSS THE FRONT LAWN OF THE ESTABLISHMENT, HIT AN OCTAGONAL PICNIC TABLE, AND FINALLY HIT ANOTHER CAR PARKED AT AN BUSINESS ON THE OTHER SIDE OF THE BUILDING. I WAS BRAKING WITH BOTH FEET THE ENTIRE TIME WITH THE CAR IN THE PARK POSITION THROUGH MOST OF THE ORDEAL. A WITNESS VERIFIED HE COULD HEAR THE RPM'S SOARING..*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#894051August 10, 2001
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, FUEL SYSTEM, OTHER
VEHICLE WOULD RUN OUT OF FUEL, WHILE GAS GAUGE WOULD REGISTER A 1/4 TANK OF FUEL LEFT. PROBLEM WAS DUE TO A DEFECT IN FUEL SENDING UNIT. DEALER WAS NOTIFIED, AND REPAIRS WERE MADE AT CONSUMER'S COST. ASKING NHTSA TO LOOK INTO THIS PROBLEM. *AK CONSUMER IS REQUESTING REIMBURSEMENT FOR REPLACEMENT COSTS OF THE SENDING UNIT. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#750182August 10, 2001
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
THE VEHICLE EXPERIENCED A TOTAL BRAKE FAILURE. THE PEDAL OFFERED LITTLE RESISTANCE, AND SANK TO THE FLOOR. AN ACCIDENT WAS AVOIDED BY EMERGENCY PROCEDURES. THE THROTTLE WAS ALSO INOPERATIVE. AFTER BRINGING THE VEHICLE TO A EVENTUAL STOP, THE BRAKES SLOWLY RETURNED TO NORMAL, MUSHY AT FIRST, THEN TO ORIGINAL FEEL. NOT AN EXPERT AT DIAGNOSIS, BUT IT WOULD APPEAR THAT THE "BRAIN" THAT CONTROLS THROTTLE AND THE ABS SYSTEMS EXPERIENCED A TEMPORARY FAILURE. NO INDICATOR LIGHTS WERE DISPALYED TO INDICATE ANY FORM OF FAILURE. NEEDLESS TO SAY, THIS WAS AN "EXCITING" EXPERIENCE FOR A COUPLE OF MINUTES!!!. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#750138August 9, 2001
SEAT BELTS:FRONT:ANCHORAGE
CENTER REAR SEATBELT LOCKS IN THE RETRACTED POSITION MAKING THE SEATBELT INOPERATIVE. THE SAME PART HAS NOW FAILED TWICE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#750135August 9, 2001
ENGINE AND ENGINE COOLING:COOLING SYSTEM
THE ENGINE COOLANT SYSTEM ON THE CAR HAS NEVER BEEN RIGHT. ONE MONTH AFTER PURCHASE WE BROUGHT THE CAR INTO THE DEALER BECAUSE THE TRANSMISSION SHIFTED POORLY WHEN THE CAR BECAME HOT. IT WOULD UP SHIFT AND DOWNSHIFT FOR NO REASON. THEY TOLD US THERE WAS NOTHING WRONG. THAT THIS IS HOW THEY SHIFT. THE TRANSMISSION STILL SHIFTS IN THIS MANNER. THEN IN OCTOBER OF 2000 THE COOLANT WARNING LIGHT CAME ON. WE WERE TOLD BY THE DEALER THAT THE COOLANT TEMPERATURE SENSOR NEEDED TO BE RESET. THEY RESET THE SENSOR AND ON 10/27/2000, JUST TWO WEEKS LATER, THE COOLANT WARNING LIGHT CAME ON AGAIN. THIS TIME THEY REPLACED THE COOLANT TEMPERATURE SENSOR. THEN ON 7/16/2001 THE COOLANT WARNING LIGHT CAME ON AGAIN AND WE NEEDED TO HAVE THE SECONDARY WATER PUMP REPLACED. NOW ON 8/9/01 THE VEHICLE IS AT THE DEALER AGAIN BECAUSE THE COOLANT WARNING LIGHT CAME ON. I AM WRITING A LETTER TO THE MANUFACTURER. ANY FURTHER ADVICE OR ASSISTANCE YOU CAN GIVE WOULD BE GREATLY APPRECIATED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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