Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#754475November 13, 2001
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
THIS IS AN EXTREMELY DANGEROUS SITUATION AND THE VEHICLE SHOULD BE RECALLED. 2 FRONT WINDOWS JUST FALLING DOWN DURING DRIVING THE VEHICLE IS A HAZARD TO THE DRIVER, OTHER MOTORIST AND CHILD OCCUPANTS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#754488November 13, 2001
STRUCTURE:BODY:BUMPERS
WHEN I PARKED IN A PARKING SPACE WITH A CONCRETE TIRE BUMPER, THE BUMPER GOT CAUGHT WHEN I PULLED OUT AND CAUSED THE PARKING LIGHT GRILL COVERS TO POP OUT. THE SERV. DEPT. REPLACXED THEM, NO CHARGE. THE SECOND TIME IT HAPPENED THEY ACCUSED ME OF "RUNNING OVER THE TOP" OF SOMETHING, AND DAMAGING THE CAR, WHICH I DID NOT DO. THE MANUFACTURERS REFUSE TO FIX IT SAYING IT IS AN INSURANCE ISSUE, EVEN THOUGH THE SER. DEPT. TOLD ME THEY HAVE HAD THE SAME COMPLAINT WITH OTHER CARS, AND EVEN THE MANAGER OF THE SERV. DEPT. SAID IT HAPPENED TO HER JETTA! I BELIEVE THEY SHOULD FIX IT WITHOUT CHARGE, SINCE IT IS OBVIOUSLY A DESIGN DEFECT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#754491November 13, 2001
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
ON OCT. 7,2001 ( FOUR DAYS AFTER TAKING DELIVERY), I WAS SLOWLY MERGING INTO TRAFFIC . WHEN I PUT MY FOOT ON THE GAS PEDAL, THERE WAS NO ACCERLATION FOR A FEW SECONDS (CAR JUST IDLED) AND THEN SUDDENLY, THE CAR LURCHED FORWARD INTO TRAFFIC AT A HIGH SPEED WITH THE TIRES SCREECHING. THE SAME THING HAPPENED TWICE MORE ON OCTOBER 17, 2001 WHEN TURNING LEFT AT INTERSECTIONS; THEN ABOUT 10 TIMES ON OCTOBER 17 WHILE EITHER MAKING TURNS OR DRIVING IN HEAVY TRAFFIC; TWICE ON NOV.7; AND, TWICE MORE ON NOV. 13. WE WERE AFRAID TO DRIVE CAR ON OCT. 25 AND HAD TOWED TO CLOSEST DEALER. CAR HAS BEEN TO SERVICE DEPT. TWICE, ON 10/22 AND 10/25. DEFECT NOT FOUND OR REPAIRED. WE ARE TOO AFRAID TO DRIVE THIS CAR AS WE WERE ALMOST IN 5 ACCIDENTS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#754451November 12, 2001
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER
ENGINE CHECK LIGHT HAS COME ON THREE (3) DIFFERENT TIMES. FIRST TIME WAS OXYGEN SENSOR, 2ND TIME WAS A VALVE ON THE TURBO, AND THE 3RD TIME WAS THE MASS AIR FLOW SENSOR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#754309November 9, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
INTERMINTENT PROBLEM SHIFTING FROM FIRST GEAR TO SECOND. CAR WOULD NOT SHIFT THEREFORE WOULD NOT ACCELERATE IN TRAFFIC. DEALER REPLACED ELECTRICAL PART CALLED A VALVE BODY. CAR STILL DID NOT WORK PROPERLY. VOLKSWAGEN RECCOMENDED COMPLETE TRANSMISSION REPLACEMENT WHICH DEALER PERFORMED. WE HAVE CONCERNS OVER SAFETY OF THIS VEHICLE IF THIS PART SHOULD FAIL AGAIN. IS THERE STATISTICAL DATA AVAILABLE REGARDING FAILURE OF THIS PART?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#754074November 4, 2001
STRUCTURE:BODY:BUMPERS
I PULLED INTO A PARKING SPOT WITH A CONCRETE TIRE BUMPER. I JUST ROLLED INTO THE SPOT WAITING FOR MY TIRES TO HIT THE BUMPER BUT MY BUMPER HIT AND WHEN I TRIED TO PULL OUT, MY WHOLE BUMPER JUST PULLED RIGHT OFF OF THE CAR. UMPER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#898672November 2, 2001
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
WHILE DRIVING 60 TO 65 MPH HOOD FLEW UP AND BROKE WINDSHIELD. IT BROKE ONE SIDE OF HOOD CONNECTION WHERE HOOD IS ATTACHED. CONTACTED DEALER, AND DEALER WILL LOOK AT VEHICLE AND GET BACK WITH CONSUMER. PLEASE ADD VIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#754032November 2, 2001
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
IT IS ESSENTIAL FOR MY SAFETY TO BE ABLE TO ROLL THE WINDOWS UP ON MY VEHICLE WHILE DRIVING IN THE CITY. THE WINDOWS HAVE NOW BROKEN 3 TIMES IN THE DOWN POSITION AND THE CAR IS LESS THAN A YEAR OLD WITH LESS THAN 12,000 MILES ON IT! THANKS FOR YOUR HELP.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#785762October 31, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
CONSUMER STATES WHILE DRIVING, THE CHECK OIL LIGHT ILLUMINATED, WHEN CHECKING THE DIPSTICK THERE WAS NO OIL, SO THE CONSUMER ADDED 1 QUART OF OIL AND CALLED THE DEALER, THE DEALER IS RUNNING AN OIL CONSUMPTION TEST, BUT IN THE MEANTIME THE ENGINE IS STILL USING ALMOST A QUART OF OIL EVERY 1000 MILES. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#898386October 29, 2001
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
LOSS OF POWER WHILE ACCELERATING. VEHICLE TAKEN TO DEALER SHOP AND INFORMED THAT PROBLEM WAS DUE TO A FAULTY MASS AIR FLOW SENSOR. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#898331October 26, 2001
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
PLASTIC HANDLE THAT WAS USED TO CHANGE DRIVER'S AND PASSENGER'S SIDEVIEW MIRRORS BROKE FREQUENTLY. DEALER HAS BEEN CONTACTED. PLEASE PROVIDE FURTHER DETAILS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#898332October 26, 2001
STRUCTURE:BODY
PIECE THAT IS LOCATED UNDERNEATH VEHICLE FALLS DOWN AND DRAGS ON GROUND, AND EVENTUALLY BREAKS. DEALER HAS BEEN CONTACTED. PLEASE PROVIDE FURTHER DETAILS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#753538October 22, 2001
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
BOTH THE MASS AIR FLOW SENSOR AND THE OXYGEN SENSOR HAVE FAILED IN MY CAR AFTER THE INITIAL WARANTEE EXPIRED. SYMPTOMS OF EACH FAILURE WAS A HESITATION WHEN ACCELERATING SIMILIAR TO STALLING THE ENGINE, BEING POSSIBLY HAZARDOUS WHEN TURNING INTO TRAFFIC.TALKING TO THE DEALERSHIP, THEY STATED THAT IT WAS A "COMMON PROBLEM" FOR BOTH ITEMS. IF THIS IS A COMMON PROBLEM THIS LEADS ME TO BELIEVE THAT THESE TWO COMPONENTS ARE DEFECT IN DESIGN. I'VE TALKED TO OTHER VOLKSWAGEN OWNERS, SERVICE REPRESENTATIVES AND SOME INDEPENDENT REPAIR SHOPS AND THEY HAVE SAID THAT THEY HAVE HAD/SEEN THE SAME PROBLEMS REPEATEDLY. REPAIRS TO THIS VEHICLE HAVE BECOME EXPENSIVE AT $750+ FOR EACH OCCURANCE. IF YOU COULD PROVIDE ANY INFORMATION I MIGHT BE ABLE TO USE I WOULD BE GRATEFUL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#753476October 21, 2001
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
THE FRONT PASSENGER DOOR WAS OPENED WHILE THE DRIVER WAS LOWERING THE PASSENGER WINDOW, WITH A 'POP' THE WINDOW FELL INTO THE DOOR. THE DEALER WOULD NOT COVER THE $300 COST BECAUSE IT WAS OUT OF WARRANTY EVEN THOUGH WE WERE TOLD THAT THIS IS A COMMON PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#563724October 19, 2001
EXTERIOR LIGHTING:HAZARD FLASHING WARNING LIGHTS:UNIT
UPON DEPRESSING THE FOUR-WAY FLASHER SWITCH, USUALLY ONLY ONE TURN SIGNAL BLINKS, INSIDE AND OUTSIDE THE VEHICLE, ONLY THE LEFT OR RIGHT TURN SIGNAL BLINKS, AFTER DEPRESSING THE SWITCH SEVERAL TIMES, THE FOUR-WAY FLASHERS WILL WORK NORMALLY. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#897719October 15, 2001
ENGINE AND ENGINE COOLING
NO INSTRUMENT PANEL LIGHT ON TEMPERATURE CONTROL. VEHICLE BEEN AT THE DEALER SHOP FOR FOUR DAYS, AND WAS UNABLE TO LOCATE THE PROBLEM. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#753007October 9, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT, POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT
IN OCT 2000 MY CAR OVERHEATED, I REPORTED THIS TO VW AND THEY MADE SOME ADJUSTMENTS, I ALSO REPORTED A NOISE FROM THE LEFT FRONT LIKE A WHINING NOISE, THIS WAS ATTRIBUTED TO A FAILURE IN THE TRANSMISSION, VW DID REPAIRS TO RING AND PINION GEARS AND DIFFERENTIAL BEARINGS, NOISE SUBSIDED FOR A FEW WEEKS. THE WARNING: CHECK COOLANT LIGHT CAME ON AGAIN SEVERAL MONTHS LATER, REPORTED PROBLEM TO VW AND I WAS INSTRUCTED TO ADD WATER TO RAISE COOLANT LEVEL. IN SEPT. 2001, I REPORTED AIR CONDITIONING FAILURE, VW DETERMINED COOLING SYSTEM HAD PROBLEM, REPLACED COOLANT FAN AND SECONDARY WATER PUMP, I ALSO REPORTED RETURN OF WHINING NOISE. CAR HAS NOW BEEN AT VW IN GLENDALE, CA SINCE 10/2/2001, DEALER HAS REPLACED LEFT FRONT AXEL AND DRIVE SHAFT, STILL WHINING, REPLACED TRANSMISSION. I PICKED UP CAR, DROVE 5 MILES AND CAR SLIPPED OUT OF GEAR AND NOW DOES NOT RUN. RETURNED VIA TOW TRUCK TO VW DEALER IN GLENDALE, CA. VW REPLACING VALUE BOX ON 10/9/2001 TECHNICIAN SAID "IN MY OPINION THIS WILL NOT ELEVATE PROBLEM" CAR NOW HAS INTERMITANT PROBLEM WITH STAYING IN GEAR. TECHNICIAN ALSO REPORTED THAT VW JETTAS GLX WITH VR6 ENGINE HAVE TRANSMISSION PROBLEMS AND DEALER HAS REPLACED UP TO 4 TRANSMISSIONS IN ONE CAR IN SEVERAL CASES. VW DEALER AND VW OF AMERICA CUSTOMER RELATIONS DEPARTMENT HAVE BEEN NOTIFIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#752980October 6, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION, VISIBILITY:WINDSHIELD WIPER/WASHER
THE WINDSHIELD CRACKED ALTHOUGH THERE WAS NO APPARENT CAUSE- DEALER REPLACED. FUEL FILLER DOOR WOULD NOT OPERATE- DEALER CHARGED $13 TO OPEN THE DOOR SO THAT IT COULD BE FUELED AND PROVIDED AN ESTINATE OF REPAIR FOR $100+. TRANSMISSION DOES NOT ENGAUGE PROPERLY. ESPECIALLY FROM STOP SIGNS WHEN THE CAR IS COLD. THE DELAY CAUSES THE ENGINE TO REV AND THE CAR TO START WITH A JERK AFTER SEVERAL SECONDS. THERE IS ALSO A SIMILAR PROBLEM WHEN THE CAR SHIFTS FROM 1ST TO 2ND. THIS PROBLEM IS INTERMITTENT WHICH ADDS TO THE FRUSTRATION AND DANGER THAT THIS PROBLEM IS CAUSING. THE DEALER HAS OFFERED TO CHECK THE PROBLEM FOR A FEE OF $69 ALTHOUGH THE CAR IS WELL WITHIN THE POWER TRAIN COVERAGE THAT VW PROMISED WHEN THEY SOLD THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#752963October 5, 2001
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
VOLKSWAGEN NEEDS TO RECALL WINDOW PARTS ON ALL 1998 JETTAS - EVEN SERVICE TECH AGREES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#752965October 5, 2001
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
THIS IS THE FOURTH FAILURE OF THE OXYGEN SENSOR SINCE I PURCHASED THE CAR (NEW) IN 1999. THE DEALER HAD WORKED WITH VW ON THE LAST FAILURE TO TRY TO FIND A SOLUTION FOR THE PROBLEM; HOWEVER, LESS THAN SIX MONTHS LATER THE SENSOR HAS FAILED AGAIN. CLEARLY, THERE IS A PROBLEM WITH THE MODEL SINCE THE DEALER HAS ADVISED THAT MANY OTHERS HAVE EXPERIENCED SIMILAR FAILURE. THE LAST TIME IT FAILED, THERE WAS ABOUT A ONE MONTH DELAY IN HAVING THE SENSOR REPLACED BECAUSE THEY WERE ON BACK ORDER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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