Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#8005576March 13, 2002
VEHICLE SPEED CONTROL
INTERMITTENTLY CRUISE CONTROL BECOMES INOPERABLE, AND THROTTLE DOES NOT RETURN TO IDLE. RECALL 95E34000 WAS ISSUED; HOWEVER, THIS VEHICLE WAS NOT INCLUDED DUE TO VIN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8005578March 13, 2002
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
REAR WINDOWS WORKING INTERMITTENTLY DUE TO A SHORT IN ELECTRIC WINDOW REGULATOR. RECALL 96V122000 WAS ISSUED; THIS VEHICLE NOT INCLUDED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8005365March 12, 2002
AIR BAGS:SIDE/WINDOW
WHILE TRAVELING AND WITHOUT ANY INDICATION, PASSENGER'S SIDE AIR BAG DEPLOYED, INJURING PASSENGER. *AK CONSUMER STATED THAT VEHICLE DID NOT HIT ANYTHING, THE AIR BAG LIGHT DID NOT ILLUMINATE PRIOR TO DEPLOYMENT, THE PASSENGER SIDE SEAT AND SIDE CURTAIN DEPLOYED, CAUSING INJURY TO CONSUMERS WIFE.*JB IE04-078*PO
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#759246March 12, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
FOR OVER A YEAR NOW, MY CAR WILL JUST "DIE" WHILE I AM DRIVING IT. I HAVE BEEN IN ALMOST 2 ACCIDENTS NOW BECAUSE OF IT. IT DOESN'T GIVE ANY WARNING THAT IT IS GOING TO DIE. I JUST NOTICE IT WHEN THE "DUMY LIGHTS" COME ON OR WHEN I LOOSE MY STEERING. IT CAN HAPPEN WHEN THE CAR IS HOT OR COLD, AT ANY SPEED. IT JUST DOESN'T MATTER. SOMETIMES I CAN TELL, BECAUSE THE RPM WILL DROP TO ALMOST 0. BUT USUALLY NOTHING HAPPENS. I HAVE TAKEN IT TO THE DEALER 7 OR 8 TIMES OVER THE LAST YEAR AND THEY HAVE NEVER BEEN ABLE TO FIGURE OUT WHAT THE PROBLEM IS. THEY HAVE GONE AS FAR AS SAYING THEY CANNOT DUPLICATE THE PROBLEM. HOWEVER, I HAVE SEVERAL WITNESS'S THAT HAVE BEEN WITH ME IN MY CAR THAT CAN DISPUTE THIS. I HAVE HAD MY CAR DIE AS MUCH AS 7X IN ONE DAY. I HAVE CONTACTED THE MANUFACTURER AND THEY BASICALLY DID NOTHING ABOUT IT. THEY JUST CONTACTED THE DEALER AND THEY SAID THEY WERE TRYING TO FIGURE IT OUT AND THAT WAS THE END OF IT. I CALLED THE MANUFACTURER AGAIN AND ASKED IF THEY COULD SEND AN ENGINEER OUT TO LOOK AT THE CAR AS IT DIDN'T SEEM THE TECHNICIANS AT THE DEALER WERE ABLE TO FIGURE IT OUT AND THEY TOLD ME "NO" IT IS AT THE SOLE DISCRETION OF THE SERVICE MANAGER TO DECIDE THIS. SO, TILL NOW, THEY HAVE NOT BEEN ABLE TO FIX THIS PROBLEM, OR EVEN DETECT WHERE IT IS COMING FROM AND THEY HAVE NO INTENTIONS TO KEEP LOOKING. IN THE MEANTIME, I AM DRIVING A "DEATH TRAP". THE CAR IS TOTALLY UNSAFE. 3 WEEKS AFTER I BOUGHT THIS CAR I STARTED HAVING PROBLEMS. IT IS A LEMON AND THE DEALER BASICALY ADMITTED IT, BUT WANTS NOTHING TO DO WITH IT. IN THE PAST 10 YEARS THAT I HAVE HAD THE CAR. I HAVE TAKEN IT IN FOR SERVICE AROUND 45 TIMES. IS THERE ANYTHING I CAN DO ABOUT THIS?*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8004991March 5, 2002
VISIBILITY:GLASS, SIDE/REAR
BOTH DRIVER AND PASSENGER SIDE DOOR WINDOWS KEEP FALLING OFF THE TRACKS. DEALER NOTIFIED. *AK CONSUMER ADDS THAT THE WINDOW FELL INTO THE DOOR WHILE DRIVING, CAUSING THE DRIVER TO SHIFT ATTENTION WHILE DRIVING ALMOST HAVING AN ACCIDENT. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#758926March 4, 2002
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
WHILE DRIVING THE GLASS OF THE PASSANGER SIDE EXTERIOR MIRROR CAME LOOSE AND WAS FLAPPING BY THE CABLE. CHIPPED MIRROR, ALMOST BROKE THE PASSENGER WINDOW (LEFT MARKS/SCRATCHES FROM IMPACTING WINDOW) AND LEFT 10-15 SCRATCHES IN THE DOOR'S PAINT. DEALERSHIP STATED THEY REPLACE ABOUT TWO A WEEK. FAILURE RATE APPEARS HIGH IF THAT IS THE CASE. NO KNOWN CAUSE OF FAILURE, WAS NOT STRUCK OR ANYTHING. SUSPECT VACUUM FORCES FROM AIR FLOW OVER MIRROR HOUSING OVERCAME THE PLASTIC RETAINING CLIPS. DEALER STATES NOT A WARRANTY REPAIR SAYING IT MUST HAVE BEEN STRUCK ALTHOUGH NO VISIBLE EVIDENCE EXISTS ON HOUSING AND NOTHING WAS IN THE VICINITY OF THE CAR WHEN IT OCCURRED, HAVE CONTACTED VW OF AMERICA AND INITIAL RESPONSE IS "WE STAND BY OUR SERVICE CENTER'S DECISIONS."*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8004937March 4, 2002
VISIBILITY:WINDSHIELD
WHILE DRIVING PASSENGER'S SIDE WINDOW FELL INSIDE OF DOOR. DEALER CONTACTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8004938March 4, 2002
EXTERIOR LIGHTING:HEADLIGHTS:SWITCH
WHILE DRIVING AT NIGHT HEADLIGHTS STOP WORKING. TOOK VEHICLE TO DEALER, AND DEALER HAS TO REPLACE HEADLIGHT SWITCH.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#758878March 3, 2002
UNKNOWN OR OTHER
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#758805March 1, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, ELECTRICAL SYSTEM
FOR A NEWER CAR THIS VOLKSWAGEN HAS BEEN VERY PROBLEMATIC. ON THREE OCCASIONS AFTER STARTING THE CAR THE ENGINE WOULD MAKE A NOTICEABLE SPUTTERING NOICE AND SHAKING LIKE IT WAS STRUGGLING TO KEEP RUNNING. THE CHECK ENGINE LIGHT WOULD COME ON ACCOMPANIED BY A SULFUROUS SMELL AND BLUISH EXHAUST. UPON ATTEMPTING TO PUT THE CAR IN DRIVE, AFTER IDLING FOR A WHILE, THE CAR WOULD STALL AND NOT RESTART. USUALLY WITHIN AN HOUR TO A DAY LATER IT WOULD START AGAIN ONLY AFTER REVING THE ENGINE TO HIGH RPMS FOR ABOUT 5 MINUTES. I CONTACTED THE DEALER THE FIRST TIME IT OCCURED (TOO BUSY TO SEE MY CAR) THEY THOUGHT IT MIGHT BE MOISTURE IN THE ENGINE. THE PROBLEM SEEMS TO OCCUR AFTER OR AROUND RAINY/SNOWY WEATHER. I HAD A TUNE UP RECENTLY AND THE CAR STILL FEELS LIKE IT MAY STALL WHEN IT IS IDLING AT A STOP LIGHT OR IN THE DRIVEWAY. THIS IS UNACCEPABLE FOR SUCH A NEW CAR. AMONG OTHER PROBLEMS I HAD THE INDASH CD PLAYER REPLACED TWICE BECAUSE OF DEFECT AND THE FUSES THAT ILLUMINATE THE TEMP/RADIO CONTROLS REPLACE TWICE ALL WITHIN THE FIRST MONTH OF OWNERSHIP DUE TO MALFUNCTION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8004624February 27, 2002
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
WHILE DRIVING DRIVERS SIDE WINDOW FELL DOWN ONTO THE DOOR. DRIVER FEELS THIS IS UNSAFE WHEN DRIVING BECAUSE DRIVER LOSES CONSENTRATION OF THE ROAD. TOOK VEHICLE TO DEALER, AND THEY STATED THAT WINDOW REGULATOR HAD MALNFUNCTIONED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8004637February 27, 2002
EXTERIOR LIGHTING:TURN SIGNAL
TURN SIGNAL HANDLE BROKE , CAN'T USE TURN SIGNAL. DEALER CONTACTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8004640February 27, 2002
EXTERIOR LIGHTING
BRIGHT LIGHTS STAY ON. CONSUMER CANNOT ADJUST THEM. DEALER CONTACTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#758579February 25, 2002
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH, POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE HAD TROUBLE WITH THIS JETTA FROM THE FIRST DAY I TOOK OWNERSHIP OF THE VEHICLE. THE BRAKE ASSEMBLY HAS BEEN REPLACED. THE BRAKE LIGHT SWITCH HAS BEEN REPLACED. NOW I HAVE JUST RECEIVED A NEW TRANSMISSION IN MY TEN MONTH OLD CAR. THE CAR'S TRANSMISSION WAS RESET THREE TIMES BEFORE VOLKSWAGEN REPLACED THE VALVE BODY. THIS PROCEDURE DID NOT WORK AND IN TURN ENDANGERED MY LIFE. I WAS TRYING TO GET ON THE HIGHWAY WHEN THE CAR WOULD NOT SHIFT AND WAS SHUDDERING. I WAS ALMOST HIT BY AN ONCOMING 18 WHEELED TRUCK. I AM SCARED EVERY TIME I HAVE TO GET BACK IN THIS CAR. THE TRANSMISSION HAS BEEN FIXED, BUT NOT MY TRUST. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#758504February 22, 2002
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
2ND TIME - PASSENGER SIDE WINDOW REGULATOR HAS FAILED. REGULATOR WAS REPLACED IN JULY OF 2001, ONLY SIX MONTHS AGO. DRIVER'S SIDE WINDOW HAS ALSO FAILED PREVIOUSLY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8004124February 15, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
WHEN APPLYING BRAKES THERE IS A LOUD STREAKING GRINDING NOISE. DEALERDSHIP IS AWARE OF PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8004044February 14, 2002
STRUCTURE:BODY:DOOR
THREE OUTSIDE DOOR HANDLES WERE REPLACED BETWEEN 40,000 - 70,000 MILES. AT 80,000 MILES, THE OUTSIDE DOOR HANDLE HAD TO BE REPLACED ON THE PASSENGER'S SIDE. DEALER NOT NOTIFIED AT THIS TIME. *AK *JG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#758255February 14, 2002
AIR BAGS:SIDE/WINDOW
DRIVING @ A BELOW AVG. SPEED 3 SIDE AIRBAGS DEPLOYED W/O ANY SORT OF IMPACT. THERE WAS NO VISIBLE DAMAGE (I HAVE PICS) TO THE BODY OF MY BRAND NEW CAR (W/LESS THAN 2500 MLS) THE UTTERLY RANDOM DEPLOYMENT OF THESE AIRBAGS IS ENOUGH TO CAUSE AN ACCIDENT ON ITS OWN. FORTUNATLY, THAT WASN'T THE CASE HERE- BUT IT'S ONLY A MATTER OF TIME UNTIL SOMEBODY DIES. HOPEFULLY YOUR ESTABLISHMENT CAN PERSUADE VW TO GIVE THIS 'MAJOR DEFECT' THE ATTENTION THAT IT NEEDS! THANK YOU FOR YOUR TIME.*AK IE04-078*PO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8003938February 12, 2002
STRUCTURE:BODY:DOOR, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, STRUCTURE:BODY:HOOD:HINGE AND ATTACHMENTS, VISIBILITY:SUN/MOON ROOF ASSEMBLY, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
DRIVER AND PASSENGER POWER DOOR LOCKS DO NOT LOCK OR UNLOCK PROPERLY, CAUSE UNKNOWN. ALSO WINDOWS MALFUNCTIONED, WINDOWS WILL NOT GO UP OR DOWN.*AK. THE WINDOW REGULATOR WAS FOUND TO BE FAULTY, WAS MAKING A GRINDING NOISE. THE HOOD WILL NOT OPEN, THE CABLE CAME LOOSE FROM THE HOOD LATCH. THE SUNROOF WAS BROKEN THE CABLE AND WIND DEFLECTOR WAS INOPERABLE. THE RADIO HAD AN INTERNAL SHORT. *JG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8003831February 11, 2002
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
A FIRE STARTED IN ENGINE COMPARTMENT WHILE DRIVING 45 MPH. DEALER NOTIFIED. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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