Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#760481April 9, 2002
AIR BAGS:FRONTAL
I PURCHASED MY '99 JETTA NEW. AFTER APPRX 7 DAYS THE AIRBAG WARNING ILLUMINATED FOR NO REASON. I TOOK THE CAR BACK TO THE DEALER FOR SERVICE. THEY HAD A DIFFICULT TIME DIAGNOSING THE PROBLEM. THEY DID GET THE LIGHT TO GO OFF, BUT AFTER A WEEK IT ILLUMINATED AGAIN. I TOOK THE CAR BACK A SECOND TIME, AND THIS TIME THE KEPT IT FOR 2 WEEKS. THEY DECIDED IT WAS A SESOR, THEN CHANGED THEIR MINDS AND SAID IT WAS THE WIRING HARNESS. AFTER 2 WEEKS THEY TOLD ME IT WAS FIXED. SEVERAL MECHANICS WARNED ME AGAINST DRIVING IT WHEN THE AIRBAG LIGHT IS ON, CITING A POSSIBLE DEFECT. THE LIGHT STAYED OFF UNTILL ABOUT THE 20,000 MILE MARK. IT WENT ON AND I TOOK IT IN, THEY FIXED IT WITHOUT MUCH EXPLAINATION. NOW AT 54,000 IT IS ON AGAIN. I AM WORRIED ABOUT A POSSIBLE DEFECT WHICH MIGHT PREVENT MY AIRBAG FROM DEPLOYING IN CASE OF AN EMERGENCY. BEFORE NOW, IT WAS UNDER WARRANTY. THE ONLY COST WAS TIME AND EFFORT. NOW I MUST PAY TO HAVE IT DIAGNOSED, A RENTAL CAR AND TO ACTUALLY HAVE IT REPAIRED, ONCE AGAIN. I HAVE TALKED TO OTHERS THAT HAVE BEEN THROUGH THE SAME THING WITH LITTLE HELP FROM VOLKSWAGEN OR THE DEALER. I WAS HOPING TO GET THE WORD OUT THAT THERE MAY BE A POSSIBLE DEFECT WITH THE ELECTRICAL SENSOR, WIRE HARNESS OR THE AIRBAG ITSELF. THANK YOU.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8006890April 3, 2002
POWER TRAIN
WHILE DRIVING, SPEEDOMETER DOES NOT WORK PROPERLY. DEALER NOTIFIED. *AK *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8006695April 1, 2002
AIR BAGS:FRONTAL, AIR BAGS:SIDE/WINDOW
WHILE DRIVING AT 85 MPH CONSUMER LOST CONTROL OF VEHICLE AND IT STARTED FLIPPING. NONE OF FRONT AIR BAGS DEPLOYED, EXCEPT FOR DRIVER SIDE AIR BAG WHICH JUST FELL OUT.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#8006716April 1, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE BACKING UP THERE WAS A CLUNKING SOUND AND TRANSMISSION POPPED OUT OF REVERSE. DEALER REPLACED TRANSMISSION LINKAGE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#760072April 1, 2002
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
FRONT DOOR LATCHES FAIL TO OPERATE, CAUSING OCCUPANTS TO BE TRAPPED IN THE CAR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8006626March 28, 2002
AIR BAGS, SEATS
CONSUMER STATE WHILE TRAVELING WITHOUT ANY INDICATION AIR BAG INDICATION LIGHT STARTED FLASHING THROUGH OUT TRAVEL. DEALER HAS BEEN CONTACTED. *NLM THE AIR BAG LIGHT DID NOT REMAIN ON ANY MORE AFTER THE AIR BAG CONTROL UNIT WAS REPLACED. THE DRIVERS SEAT BACK COVER WAS REPLACED SINCE THE ORIGINAL ONE WAS STAIN. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#759931March 28, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
VEHICLE CONSUMING OIL SINCE CAR WAS BOUGHT. DEALER CHANGED PISTONS AT 15232 MILES BUT CAR IS STILL CONSUMING OIL AT 33853 MILES. HAVE RETURNED 13 TIMES TO THE DEALER WITH THIS PROBLEM SINCE JUNE 2000 BUT MANUFACTURER INSISTED CONSUMER KEEP COMING BACK FOR OIL CONSUMPTION TESTS REGULARLY EVERY 1000 MILES. CONSUMER PERSUING COURT ACTION AT THIS TIME. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#759952March 28, 2002
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
THE WINDOW IN THE FRONT PASSENGER DOOR INTERMITENTLY ROLLS DOWN WHEN THE AUTOMATIC LOCKING OCCURS AT 9.5 MPH. THE SWITCH TO CONTROL THE WINDOW ON THE DRIVER'S SIDE HAS FAILED. WHEN THIS OCCURS THE ONLY WAY TO GET IT TO ROLL BACK UP IS TO GET OUT OF THE CAR AND ROLL IT UP BY TURNING THE KEY IN THE DOOR LOCK. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8006530March 27, 2002
AIR BAGS:SIDE/WINDOW
THE CONSUMER HIT A POTHOLE WHILE DRIVING, AFTER HITTING THE POTHOLE THE DRIVER HEARD A LOUD BAG AND SAW THAT THE PASSENGER SIDE AIR AG DEPLOYED ALONG WITH THE SEAT AIR BAG. THE DEALERSHIP IS AWARE OF THE PROBLRM. NLM IE04-078*PO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#759887March 27, 2002
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
VOLUME UNCONTROLLABLE; VOLUME BLASTS OR REDUCES AT WILL; SEVERE AUDIBLE SHOCK. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#759829March 26, 2002
AIR BAGS
AIR BAG INDICATOR LIGHT ON DASBOARD BECAME ILLUMINATED. TOOK CAR TO DEALER WHO INFORMED ME THAT VW'S NEED SUPPLEMENTAL WIRING HARNESS INSTALLED IN STEERING COLUMN BECAUSE OF A PROBLEM WITH THE CONNECTION AS SHIPPPED FROM THE FACTORY. DEALER SAYS "MOST" VW NEW JETTAS HAVE THIS PROBLEM AND CHARGED $90 TO INSTALL NEW CONNECTOR. IF THIS IS TRUE SHOULDN'T VW HAVE TO RECALL BECAUSE IT IS A SAFETY SYSTEM? NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8006347March 25, 2002
STRUCTURE:BODY:DOOR
DOOR HANDLES FELL OFF. CAN'T OPEN DOORS FROM OUTSIDE. DEALER CONTACTED.*AK CONSUMER HAS TO USE ROPE TO TIE THE DOORS SHUT SO HIS CHILDREN WILL BE SECURE. DEALER TOLD CONSUMER TO LUBRICATE HANDLES PER OWNERS MANUAL. THE OWNERS MANUAL DOES NOT STATE WHEN OR WHERE TO LUBRICATE THE HANDLES. DISCUSSIONS WITH OTHER VOLKSWAGEN CONSUMERS WITH THE SAME PROBLEMS OUTLAWS THIS AS AN ISOLATED INCIDENT. *JG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#759683March 22, 2002
SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM:HOSES, LINES/PIPING, AND FITTINGS
VACUUM LINE TO TURBO FAILED, CAUSING NEAR TOTAL LACK OF ACCELERATION -- ALMOST CAUSING AN ACCIDENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#759568March 20, 2002
AIR BAGS
TOOK VEHICLE TO AMOSKEAG EUROPEAN AUTO FOR DIAGNOSIS OF AIR BAG LIGHT FOUND TO BE AN INTERNAL FAULT,(EITHER WIRING OR BAG ITSELF CAME UP WITH 10 CODES) BROUGHT TO DEALER AND CONFIRMED AN INTERNAL FAULT WITH BAG ITSELF! HAD TO REPLACE PASS. SIDE FRONTAL AIRBAG OUT OF MY OWN POCKET AT A COST OF OVER $490.00 DUE TO BEING OUT OF WARRANTY BECAUSE OF MILAGE. I DONT FEEL THAT A 1 YR OLD CAR SHOULD HAVE AN AIR BAG PROBLEM!! OBVIOUSLY THERE IS A SERIOUS PROBLEM WITH THE AIR BAGS IN THESE VEHICLES AND I THINK THAT CONSUMERS SHOULD BE INFORMED ABOUT THIS, A RECALL ISSUED, AND ALL OUT OF POCKET EXPENSES REIMBERSED TO CONSUMERS THAT HAVE HAD TO PAY OUT OF POCKET EXPENSES DUE TO A WELL KNOW (DEALER / MANUFACTUER KNOWN) PROBLEM! ALL THEY CAN SAY IS THAT ITS OUT OF WARRANTY IF YOU WANT IT FIXED YOU HAVE TO PAY. I DONT FIND THAT TO BE A FAIR PRACTICE AT ALL! ANY HELP / INFO. YOU CAN PROVIDE WOULD AND WILL BE GREATLY APPRECIATED! THANK YOU. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8005921March 19, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
CONSUMER TOOK VEHICLE IN FOR A CREAKING NOISE IN PASSENGER SIDE DOOR. ALSO, DEALER DISCOVERED ON A TEST DRIVE THAT ALL ROTORS WERE WARPED. PLEASE PROVIDE ANY FURTHER INFORMATON. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#759501March 18, 2002
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
SIX MONTHS AGO THE REAR PASSENGER WINDOW FELL INTO THE DOOR. NOW THE DRIVER'S SIDE WINDOW HAS DONE THE SAME. CAR IS USED FOR BUSINESS TRAVEL AND IS OUTSIDE OF WARRANTY. FROM THE VOLUME OF COMPLAINTS I BELIEVE THIS ITEM SHOULD BE A RECALL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#759465March 17, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
CALLIPER LEFT FROZEN, CALLIPER RIGHT, WOULD NOT RETRACT WARRANTY UP @24000. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#564720March 15, 2002
AIR BAGS
AIR BAGS INFLATED LEAVING A POWDERY RESIDUE ON EVERYTHING INSIDE VEHICLE. CONSUMERS MOTHER HAD A SEVERE ALLERGIC REACTION TO THE RESIDUE. CONSUMER WOULD LIKE TO SEE WARNINGS FOR PEOPLE WHO ARE ALLERGIC TO THE AIR BAG RESIDUE. *JG
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#759389March 15, 2002
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
THE POWER WINDOW MOTOR AND REGULATOR HAD FAILED FIVE TIMES IN 3 OF THE 4 WINDOW ON THE CAR. VOLKSWAGEN KNOWS OF THE PROBLEM, BUT REFUSES TO REPAIR THE PROBELM WITHOUT CHARGING FOR THE REPAIR. THIS IS A WIDESPREAD PROBLEM WITH VOLKSWAGENS FROM 1997-1999. I EVEN HAD A WINDOW REGULATOR AND MOTOR INSTALLED BRAND NEW OUT OF THE BOX THAT WAS FAULTY. HELP. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#759412March 15, 2002
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, SEATS, UNKNOWN OR OTHER, SUSPENSION:FRONT:SHOCK ABSORBER
L HAVE HAD NUMEROUS "FACTORY DEFECTS" WITH MY NEW VEHICLE AND NO ONE CAN HELP ME SOLVE MY DILEMA. THE VEHICLE IM SUBMITTING TO YOU IS NOT THE ORGINIALLY PURCHASED CAR. THEY HAD TO GIVE ME A 2ND VEHICLE. I HAVE HAD NUMEROUS PROBLEMS EVER SINCE WITH KEYLESS REMOTE UNI (REPLACED), AUTO WINDOW UNIT(BOTH DRIVER, PASSNEGER-BOTH UNITS REPLACED),DRIVER SEAT NOT BOLTED TO FLOOR. HAD TO GET A NEW SEAT. NEW SHOCKS, NEW PACKING BETWEEN REAR PASS. DOOR PANELS. ALL CLAIMED TO BE FACTORY DEFECTS PER THE DEALER. I HAVE ESTABLISHED A CLAIM THROUGH VW OF AMERICA BUT THEY CANNOT ASSIST. THEY WILL ONLY TAKE MY COMPLAINTS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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