Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#761169April 25, 2002
STRUCTURE:BODY
I HAVE FILED COMPLAINTS REPEATEDLY WITH VW CUSTOMER CARE CONCERNING THE INFERIOR MATERIAL USED TO UPHOLSTER THE JETTA TDI (GLS). I STATED TO THEM THAT IT WAS LIKE DRIVING A GIANT LINT BRUSH! ANY CLOTHING YOU WEAR STICKS TO THE SEATS AND DOORSAND ON A GOOD DAY, EVEN THE CEILING! THE OPERATOR I SPOKE WITH WAS VERY POLITE WHEN HE ASKED ME WHAT I THOUGHT THE RESOLUTION SHOULD BE TO RESOLVE THE PROBLEM? I STATED TO HIM THAT THE CAR SHOULD BE COMPLETELY REUPHOLSTERED AT VW'S EXPENSE!AT WHICH POINT, HE OFFERED TO SEND ME A KIT TO HELP DEAL WITH THE LINT PROBLEM. I ASKED IF THEY HAD RECEIVED A VOLUME OF COMPLAINTS ABOUT THIS ISSUE, AND THE OPERATOR STATED, NO. I ASKED HIM, WHY DO YOU CONVENIENTLY HAVE A KIT AVAILABLE FOR A PROBLEM YOU SAY DOES NOT EXIST? WELL NEEDLESS TO SAY, THE CALL WAS VERY SILENT FOR A MINUTE OR TWO. THE KIT CONSISTED OF (1) LINT BRUSH, (EXACTLY LIKE THE ONE I PURCHASED PREVIOUSLY), AND (1) 3M CLOTH. IT IS TRULY A MYSTERY WHAT VW EXPECTS ME TO DO WITH THE 3M CLOTH...I SUPPOSE I COULD USE IT TO MUFFLE MY SCREAMS OF FRUSTRATION!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8008649April 25, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION COMPUTER SYSTEM AUTOMATICALLY THROWS INTO 3RD GEAR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8008482April 24, 2002
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
WHILE DRIVING WIRING HARNESS UNDER DASH CAUGHT ON FIRE. CAUSE UNKNOWN. DEALER CONTACTED. *AK CONSUMER STATES THAT THE DEALER DETERMINED THAT BOTH THE MAIN WIRING HARNESS AND THE WIRING GOING TO THE DRIVER'S DOOR HAD CAUGHT FIRE AND NEEDED TO BE REPLACED. *YH
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#8008529April 24, 2002
AIR BAGS:FRONTAL
OLLISION AT 35 MPH , ANDUPON IMPACT AIR BAGS DID NOT DEPLOY, CAUSING MINOR INJURIES TO DRIVER. MANUFACTURE WILL BE NOTIFIED. PLEASE PROVIDE FURTHER INFORMATION.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#8008537April 24, 2002
ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:CONTROL MODULE
WHEN KEY IS PUT INTO IGNITION SECURITY SYSTEM ACTIVATES AND OPERATES ERRACTICALLY. HORN BLOWS, AND HEADLIGHTS FLASH ON AND OFF. DEALER HAS REPLACED SEVERAL PARTS; HOWEVER, PROBLEM STILL OCCURS. PLEASE GIVE ANY FURTHER DETAILS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8008376April 23, 2002
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHEN APPLYING BRAKES IN SNOW OR ICY CONDITIONS IT CAUSES BRAKES TO LOCK UP OR FREEZES UP. VEHICLE WAS TAKEN TO DEALER, AND THEY COULD NOT FIND ANY THING WRONG, BUT THE PROBLEM IS REOCCURRING. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8008379April 23, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
VEHICLE WOULD LOSE POWER WHILE DRIVING, DEALER WAS NOTIFIED, AND WAS UNABLE TO DUPLICATE THE PROBLEM. FEEL FREE TO PROBLEM ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8008387April 23, 2002
STRUCTURE:BODY:DOOR
WATER IS LEAKING INTO THE DRIVER'S DOOR WHILE DRIVING IN RAIN OR BY WASHING. DEALER WAS NOTIFIED. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8008394April 23, 2002
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
WHEN DRIVING AT NIGHT HEADLIGHT SYSTEM WOULD DIM POORLY WHEN OPERATING OTHER ELECTRICAL SWITCHES SUCH AS POWER WINDOWS, WIPERS ETC. DEALER WAS NOTIFIED, AND STATED THAT WAS NORMAL. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#761064April 23, 2002
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
THE MASS AIR FLOW SENSOR WENT OUT AFTER THEY REPLACED THE OXYGEN SENSOR AND THEY WANT $550.00 TO REPLACE THE SENSOR WHICH I BELIEVE IS THEIR PROBLEM THIS IS AN ONGOING PROBLEM WITH THE 1999 JETTA, AND I FEEL THEY SHOULD REPLACE IT AT NO COST A CAR THAT IS NOT EVEN 3 YEARS OLD SHOULD NOT NEED A NEW MASS AIR FLOW SENSOR. I AM VERY UNHAPPY WITH VW AND I WILL NEVER BUY ANOTHER OR RECOMMEND THEM TO ANYONE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#760973April 21, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISION DOES NOT SHIFT CORRECTLY AROUND THIRD GEAR, THE CAR WILL REV UP THEN THE CAR HAS A HARD JERK. AS FOR THE ENGINE THE ENGINE WILL KILL ANY WHERE AT ANY TIME THE HOLE CAR WILL JUST SHUT OF DRIVING OR JUST SITTING STILL. I FEEL VERY UNSAFE IN THIS CAR!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#760982April 21, 2002
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
LOCAL VW AUTHORIZED SERVICE CENTER INDICATES THAT THIS PROBLEM IS COMMON ON THE MAKE AND MODEL. THEY INDICATE THAT WE SHOULD EXPECT TO HAVE THIS PROBLEM AGAIN, ON BOTH DOORS. THE REPAIR COST $300 EACH TIME. INTERNET RESEARCH SHOW THAT SOME VW SERVICE CENTERS REPLACE THE PART AT NO COST. OURS DID NOT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#760901April 19, 2002
ENGINE AND ENGINE COOLING:COOLING SYSTEM
ENGINE COOLING SYSTEM FAN RECALL, COMPANY STATES MY CAR ISNT AFFECTED. HAVING PROBLEMS WITH FAN BEING NOISYAND OVERHEATING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8007905April 18, 2002
ELECTRICAL SYSTEM, EQUIPMENT, STRUCTURE:BODY:BUMPERS
CONSUMER STATES THAT WHEN STARTING THE VEHICLE THE ALARM SOUNDS AND HORN GOES OFF AND LIGHTS FLASH ON AND OFF FOR ABOUT 10 MINUTES. THIS ALSO HAPPENS WHEN OPENING DOORS TO EXIT THE VEHICLE. ALSO THE ILLUMINATED ENTRY AND THE POWER DOOR LOCKS WERE NOT WORKING. THE DEALER HAS REPLACED WIRING AND RELAY IN THE DOORS, THE RADIO IGNITION SWITCH, AND DOOR LOCK, HOWEVER THE PROBLEM STILL EXISTS. THE DEALER NOW STATES THAT THERE IS NOTHING FURTHER THEY CAN DO. NLM FRONT BUMER PULLED LOOSE. BUMPER AND LOWER FACIA REINSTALLED. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8008015April 18, 2002
SUSPENSION:MULTIPLE AXLE, ENGINE AND ENGINE COOLING:COOLING SYSTEM
THE REAR PASSENGER TIRE CAME OFF ON THE HIGHWAY WHILE GOING 35MPH. THE WHEEL BEARING AXLE FAILED CAUSING THE VEHICLE TO DROP TO THE GROUND WITH THE BRAKE DRUM STILL ATTACHED TO IT .THE DEALER WAS NOTIFIED AND THE PROBLEM WAS DUE TO NEGLECTING THE WHEEL BEARING FOR REGULAR SERVICE. NLM THE BRAKE DRUM OUTER AND INNER WHEEL BEARINGS WERE REPLACED. THE COOLING SYSTEM WAS LOOSING COOLANT AT TIMES. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8007852April 17, 2002
ELECTRICAL SYSTEM
WHEN OPERATING DRIVER POWER WINDOW IT WENT DOWN 2 INCHES THEN FELL IN THE DOOR. THE SAME HAPPENED TO THE PASSENGER FRONT WINDOW ON 16 APRIL 2002. DEALER REPLACED THE REGULATOR IN BOTH WINDOWS. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8007613April 15, 2002
VEHICLE SPEED CONTROL
AT FIRST START VEHICLE ACCELERATED ON IT'S OWN. CONSUMER DOES NOT RECALL IF GEAR WAS STILL IN PARK OR IN DRIVE. CONSUMER APPLIED BRAKE HARD AND SHIFTED TO NEUTRAL. VEHICLE AT DEALERSHIP AT THIS TIME.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#760741April 15, 2002
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
NO SUMMARY LISTED FOR THIS VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8007441April 11, 2002
AIR BAGS:FRONTAL
WHILE TRAVELING ON HIGHWAY, AND WITHOUT PRIOR WARNING ANOTHER VEHICLE VEERED INTO CONSUMERS VEHICLE. UPON IMPACT, NONE OF THE AIRBAGS DEPLOYES. DEALERSHIP WAS AWARE OF PROBLEM.*AK THERE WAS ONE INJURY. *MJ
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#760542April 10, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
DURING REGULAR SERVICE DEALER ASK FOR REPLACE REAR BRAKE. THEY SAID - REAR ROTOR WARPED AND PADS WORN. THEY CHARGE - BRAKPADSET $55, BRAKE DISC $100 AND LABOR $210. SO TOTAL $370.95. AND THIS IS NOT COVERED BY WARRANTY. I USE CAR IN NOT MOUNTAIN AREA AND AVERAGE SPEED ABOUT 35-50 MILES PER HOUR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volkswagen Jetta