Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#8011566June 11, 2002
AIR BAGS:SIDE/WINDOW
WHILE DRIVING 55 MPH, PASSENGER SIDE WINDOW CURTAIN AND PASSENGER SEAT AIR BAG INADVERTENTLY DEPLOYED WITHOUT CAUSE. DEALER AND MANUFACTURER WERE NOTIFIED. THERE WAS NO IMPACT THAT CAUSED THE AIR BAGS TO BEPLOY, THE PASSENGER SUSTAINED INJURY TO ARM WHEN AIR BAG DEPLOYED *AK *NLM
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#762913June 11, 2002
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
WHILE DRIVING CAR ON 06/08/02, DRIVER SIDE POWER WINDOW REGULATOR BROKE AND WINDOW FILL INTO DOORFRAME. I TOOK CAR TO WINDOW REPAIR SHOP. TECH AT SHOP SAID THIS WAS A COMMON PROBLEM WITH VW'S AND SUGGESTED I CHECK WITH DEALER ON REPLACEMENT. CAR IS PAST WARRANTY PERIOD. THE CAR HAS 4 POWER WINDOWS. I CAN'T AFFORD NOR SHOULD I HAVE TO PAY FOR A NEW REGULATOR FOR EACH WINDOW. THIS IS A SERIOUS HAZARD ESPECIALLY IF IT HAPPENS WHILE YOU ARE DRIVING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762969June 11, 2002
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
BOTH WINDOW REGULATORS HAVE FAILED AND I THINK ITS A MANUFACTURING DEFECT BECAUSE I KNOW ANOTHER VW OWNER WHO HAS EXPERIENCED THIS SAME FAILURE. I TRIED TO GET IT FIXED AT A VW DEALERSHIP BUT THEY REFERRED ME TO A GLASS SHOP/INDEPENDENT SHOP BECAUSE OF THE WAIT-TIME TO GET IT FIXED. IN ADDITION THE A/C FAILED BEFORE I BOUGHT IT FROM THE ORIGINAL OWNER AND AGAIN FAILED 6 MONTHS AFTER I BOUGHT IT BECAUSE OF DIFFERENT OWNERSHIP I COULD'T CLAIM THE WARRANTY COVERAGE ON THE PARTS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762896June 10, 2002
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
THE WINDOW REGULATOR BROKE ON MY FRONT, PASSENGER-SIDE WINDOW. BASED ON THE LARGE NUMBER OF CONSUMER COMPLAINTS AS WELL AS OTHER INFORMATION, I HAVE REASON TO BELIEVE THAT THE WINDOW REGULATOR IS DEFECTIVE. VW HAS NOT ISSUED A RECALL ON THIS PART AND HAS REFUSED TO PAY FOR THE REPLACEMENT OF THE REGULATOR IN MY VEHICLE. I BELIEVE THIS IS A POTENTIAL SAFETY HAZARD AS THE WINDOW REGULATOR CAN SUDDENLY FAIL AND CAUSE THE WINDOW TO DROP DOWN INTO THE DOOR WHILE THE VEHICLE IS BEING OPERATED. IN ADDITION TO BEING A DANGEROUS DISTRACTION, THIS WOULD PLACE THE DRIVER AND PASSENGER AT INCREASED RISK OF HAVING AN ACCIDENT SHOULD THIS OCCUR DURING A HEAVY DOWNPOUR OR SNOWFALL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762908June 10, 2002
AIR BAGS
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#8011122June 5, 2002
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
CONSUMER RECEIVED RECALL 02V031000 ON ABS. ON 2 MAR 2002 DEALER SET AN APPOINTMENT FOR JUNE 28, 2002 DUE TO PARTS NOT AVAILABLE. ON 12 MAY 2002 WHILE DRIVING 15 MPH CONSUMER APPLIED BRAKES, AND PEDAL WENT TO THE FLOOR, NO BRAKING ABILITY.DAMAGE TO VEHICLE WAS $ 4000.00, NO INJURIES.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#762667June 5, 2002
ENGINE AND ENGINE COOLING:ENGINE
IN OCTOBER OF 2001 OUR ENGINE LIGHT CAME ON IN OUR 1998 JETTA VOLKSWAGEN DIESEL. WE IMMEDIATELY TOOK IT INTO SRP AUTOMOTIVE IN BATAVIA, WI, A CERTIFIED VOLKSWAGEN MECHANIC. OVER $2,000 AND 4 MONTHS LATER THE ENGINE LIGHT STILL CAME ON AND NOW THE CAR HAD NO PICKUP. IT WOULD TAKE ABOUT 7 MILES TO REACH 60 MPH. I PICKED IT UP AND TOOK IT TO MOTORVILLE IN SHEBOYGAN, WI, AROUND THE BEGINNING OF MARCH. THEY ARE A VOLKSWAGEN DEALER, SERVICE AND REPAIR BUSINESS. I EXPLAINED TO THE MECHANIC WHERE WE HAD IT AND GAVE HIM HIS NAME AND NUMBER IF HE HAD ANY QUESTIONS ON WHAT HE HAD ALREADY TRIED. HE SPOKE TO STEVE AT SRP AND OBTAINED ALL PERTINENT INFORMATION. WITHIN A FEW WEEKS THEY HAD IDENTIFIED THE PROBLEM THAT IT WAS CARBON BUILDUP UNDER THE HEADS, A $696.31 FIX. WARREN THE MECHANIC AT MOTORVILLE ALSO STATED TO MY HUSBAND THAT HE THOUGHT, VALVE SEALS DIDN'T QUITE FIT RIGHT BUT THAT WAS WHAT VOLKSWAGENS PART NUMBER GAVE THEM AND THEY SHOULD BE FINE, BRING IT BACK IN IF YOU HAVE ANY PROBLEMS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762703June 5, 2002
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
VOLKSWAGEN DOES NOT SEEM TO THINK IT'S A SAFETY ISSUE WHEN YOU ARE OUT OF STATE DRIVING HOME WITH YOUR CHILDREN ON I75 IN THE MIDDLE OF DECEMBER WHILE SNOWING AND YOUR WINDOW FALL'S DOWN. I FEEL IT IS A SAFETY ISSUE WHEN YOU CANNOT STOP TO CALL FOR HELP FOR THE FACT YOUR IN AN UNFAMILIAR PLACE AND YOU DO NOT FEEL SAFE, SO YOU PROCEED TO DRIVE ON A HWY. WITH YOUR WINDOW DOWN FOR TWO HOURS WHILE SNOWING. MY KIDS WERE SO COLD WHEN WE ARRIVED HOME, WHICH I FIND RIDICULOUS THAT WE HAD TO EXPERIENCE THIS IN THE FIRST PLACE, BUT YET STILL AN ADDITIONAL THREE MORE TIMES. IT IS WELL KNOWN ON THE INTERNET OF COMPLAINTS OF THE WINDOW REGULATOR BEING A DEFECT AND IT'S IN THE MARKET FOR PAYING CUSTOMERS TO BE INCONVENIENCED OVER AND OVER AGAIN. NO YET HAS VOLKSWAGEN COMPENSATED THE TIME AND INCONVENIENCE THIS HAS CAUSED VW OWNERS. I ONLY WISH SOMEONE WOULD HAVE TOLD ME BEFORE MY PURCHASE OF THE AMOUNT OF OCCURRENCES I WOULD BE DEALING WITH ON REPAIRS, I WOULD NOT HAVE PURCHASED A VOLKSWAGEN. I WILL DEFINITELY EDUCATE ANYONE I COME IN CONTACT WITH ON WHAT THEY WILL BE FACED WITH IF THEY PURCHASE A VOLKSWAGEN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8010989June 4, 2002
EXTERIOR LIGHTING:BRAKE LIGHTS
BACK BRAKE LIGHTS HAVE WORN OUT, AND THE LIGHT TO ACKNOWLEDGE THAT BRAKES NEED SERVICE HAS NOT COME ON YET. CONTACTED DEALER, AND THE DEALER WAS NOT WILLING TO DO ANYTHING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762620June 4, 2002
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
WINDOW REGULATOR BROKE 3 TIMES AND I HAVE BEEN TOLD IT IS A "BAD PART"- AND VW IS NOT DOING ANYTHING TO FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8010967June 3, 2002
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
POWER WINDOW LIFT IS BROKEN. WINDOW WILL NOT OPERATE, MOVING UP OR DOWN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762492May 31, 2002
AIR BAGS:SIDE/WINDOW
DRIVING ON THE TURNPIKE, THE DRIVER SIDE AIR BAG DEPLOYED WITHOUT ANY SORT OF IMPACT. THERE IS NO VISIBLE DAMAGE TO THE VEHICLE, WHICH WAS ONLY 2 MONTHS OLD AT THE TIME. FORTUNATELY THE ONLY INJURY WAS A BURN FROM THE AIRBAG ON THE SIDE OF MY ARM. MY BIGGEST FEAR IS KNOWING RELATIVES AND FRIENDS WHO DRIVE JETTAS AND WHO HAVE YOUNG CHILDREN IN THEIR CAR. THIS INCIDENT COULD HAVE EASILY BEEN FATAL. HOPEFULLY YOUR ESTABLISHMENT CAN ENCOURAGE VW, WHERE I HAVE FAILED, TO DO SOMETHING ABOUT THIS DEFECT.*AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#8010680May 29, 2002
INTERIOR LIGHTING, ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
WHILE DRIVING 40 MPH AT NIGHT RIGHT HEADLIGHT FLICKERED. THEN, BOTH HEADLIGHTS WENT OUT. AT THE SAME TIME ALL DASHBOARD LIGHTS WENT OUT. DEALER DETERMINED WIRING LEADING TO HEADLIGHTS HAD TO BE REPLACED.*AK *TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762268May 25, 2002
STEERING:LINKAGES:KNUCKLE:SPINDLE:ARM, VEHICLE SPEED CONTROL, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC, PARKING BRAKE:CONVENTIONAL
VOLKSWAGENH OF AMERICA HAS NOT BEEN SUPPORTIVE OR HELPFUL IN RESOLVING THESE COMPLAINTS NOR HAVE THE VOLKSWAGEN TECHNICIANS BEEN ABLE TO DIAGNOSIS THE TRUE PROBLEM; THEY JUST FIX THE PROBLEM "SYMPTOMS". NO SAFETY DEFECT LISTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762232May 24, 2002
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
THIS IS FOLLOW-UP TO A TELEPHONE COMPLAINT FILED 5/13/02 . I WAS TOLD BY CAROLYN THAT I WOULD BE RECEIVING A FORM IN THE MAIL TO SIGN. IT HAS BEEN NEARLY 2 WEEKS AND I HAVEN'T HEARD FROM ANYONE. THE DEALER REFUSED TO HONOR THE RECALL #02V031000 FREE OF CHARGE. THEY CLAIM THAT I HAVE TO PAY $78.00 FOR THEM TO CUT A "K-WIRE" SINCE THE ORIG. RADIO WAS REPLACED WITH A CD PLAYER/RADIO. THE SERVICE MANAGER (ERIC AXFORD) CONFIRMED THIS ON 5/13. I THEN CALLED VOLKSWAGON OF AMERICA WHERE I WAS TOLD BY KARI STADLER THAT THE DEALER COULD CHARGE FOR THE "FREE OF CHARGE" RECALL. THAT IS WHEN I FILED THE COMPLAINT WITH YOU. PLEASE LET ME KNOW WHAT IS BEING DONE I WHEN I CAN EXPECT THE RECALL TO BE HONORED. THANKS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8010331May 22, 2002
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
WHEN TRYING TO START VEHICLE BATTERY BLEW UP UNDER HOOD. COULD NOT GET HOOD UP. HAD VEHICLE TOWED TO DEALER. PLEASE ADD VIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8010215May 21, 2002
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
RECEIVED RECALL 02V031000 NOTICE AND HAD REPAIR WORK DONE. WHEN REPAIRS WERE FINISHED PROBLEM STARTED AGAIN. DID NOT HAVE PROBLEM WITH BRAKES UNTIL RECALL REPAIRS WERE DONE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#565845May 20, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
WHILE DRIVING INTO A PARKING LOT AREA AND ATTEMPTING TO STOP, THE BRAKES FAILED. CONSUMER COULD NOT PUSH THE PEDAL DOWN. AS A RESULT, THE VEHICLE WENT OVER A METAL FENCE, DOWN TO LOWER LEVEL AND LANDED ON TWO OTHER VEHICLES CAUSING HEAVY DAMAGE. DEALER STATED NOTHING IS WRONG WITH THE VEHICLE UNLESS IT IS AN INTERMITTENT PROBLEM WHICH WILL BE HARD TO DIAGNOSE. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8010176May 20, 2002
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
DRIVER'S SIDE WINDOW FALLS OUT WHEN PUSHING DOWN AUTOMATIC WINDOW SWITCH WHILE DRIVING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8010179May 20, 2002
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
DRIVER'S AND PASSENGER'S SIDE POWER WINDOWS REGULATOR BROKE. WINDOW FELL INTO THE DOOR. UNABLE TO WIND THE WINDOWS UP.*AK THE FIRST OCCURRENCE WAS COVERED UNDER WARRANTY. THE SECOND OCCURENCE WAS 75 PERCENT COVERAGE. DEALER REPLACED WINDOW REGULATOR. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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