Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#8012418June 21, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
WHILE DRIVING, VEHICLE LOSES POWER WITH OUT WARNING. NO LIGHTS ILLUMINATE BEFORE OR AFTER VEHICLE STALLS. DEALER IS AWARE OF PROBLEM. *AK THE VEHICLE WAS TOWED TO THE NEAREST DEALER FOR REPAIRS. WHEN CONSUMER RECEIVED THE VEHICLE BACK, THE MILEAGE WAS RUN UP TO AN INAPPROPRIATE AMOUNT. VEHICLE HAD BEEN IN 4 TIMES PRIOR FOR VEHICLE NOT STARTING. DEALER EXPLAINDED NOTHING COULD BE FOUND WRONG AND THAT THEY HAD DRIVEN THE VEHICLE APPROX. 120 MILES. THERE IS AN UNANSWERED 82 MILES TO BE ACCOUNTED FOR. DEALER HAS REPLACED THE ECM POWER RELAY AND A PIN AT THE ECU CONNECTOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#763283June 20, 2002
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
WINDOW REGULATOR BROKE. WINDOW WOULD POWER UP OR DOWN, STAYED IN DOWN POSITION WITH RAIN COMING IN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#763288June 20, 2002
STRUCTURE:BODY:DOOR
FRONT RIGHT SIDE DOOR MOLDING FELL OFF AT 30000 AND AGAIN AT 36000. THE OTHER THREE ARE IN THE PROCESS OF FALLING OFF OR HAVE FALLEN OFF OF THE OTHER DOORS. CAR HAS 60000, AND THE DEALER SAYS IT IS A PROBLEM BUT CORPORATE VOLKSWAGEN DOES NOT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#763239June 19, 2002
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
TOTAL OF $1300 SPENT ON 3 WINDOWS NOW.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#763252June 19, 2002
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
A FRIEND HAS A 1999 OR 2000 JETTA & HAS EXPERIENCED THE SAME PROBLEM FOUR TIMES. THE DEALER SAYS THIS HAS OCCURRED FOR THE PAST TWO YEARS IN JETTA MODELS & VW HAS YET TO RECTIFY IT. THE DEALER HAS HAD A STEADY STREAM OF JETTA'S TO FIX, DAILY. EVEN NOW, MY REPLACEMENT PART IS ON ESTIMATED TWO WEEK BACKORDER. I ASKED AN UNKNOWN TO ME, JETTA DRIVER @A STOPSIGN IF HE HAD THIS PROBELM & SAID ONE TIME. HE REPORTED HIS GIRLFRIEND'S JETTA HAD IT HAPPEN TWELVE(!) TIMES, & A LAWSUIT WAS PENDING. APPARENTLY THE PLASTIC PIECE HOLDING THE WINDOW FAILS IN AZ'S +100F HEAT. PLEASE ADVISE WHAT RECOURSE IS BEST TO PURSUE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#763253June 19, 2002
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
BOTH FRONT WINDOWS ON MY JETTA FELL DOWN INTO THE DOOR WHILE DRIVING DOWN THE ROAD. THE WINDOW WAS UP AND WITHOUT ME TOUCHING ANY CONTROLS IT JUST FELL INTO THE DOOR. BOTH FRONT DOORS FELL WITHIN 1 WEEK OF EACH OTHER. I AM CONCERNED ABOUT THIS HAPPENING WHEN A FAMILY MEMBER IS TRAVELING THE ROADS OF THIS RURAL COMMUNITY. WE GET SNOW IN OCTOBER THAT LASTS THROUGH MAY. IF WE GET CAUGHT OUT IN A SNOW STORM AND THE WINDOWS FALL DOWN INSIDE THE DOORS WE ARE IN TROUBLE. I HAVE CHECKED THE WEB AND FOUND TH IS TO BE A NORMAL PROBLEM NOW BEING EXPERIENCED IN THE 2000 VW JETTA. I CALLED VW REPRESENTATIVE AARON GEISTER, (800)822-8987 WHO TOLD ME THAT I WAS OUT OF WARRANTY SO I WAS OUT OF LUCK. I AM UNDER TWO YEARS BUT MY 75000 MILES PUT ME OUT OF LUCK. I ARGUED THAT THIS WAS NOT NORMAL WEAR AND TEAR ON A VEHICLE. WINDOWS SHOULD NOT UNEXPECTANTLY FALL OUT OF ANY VEHICLE WITHOUT WARNING. I CALLED THE LITHIA DEALER TO GET MY CAR FIXED AND WAS TOLD IT WILL BE AWHILE AS THE REGULATOR PART IS ON BACK ORDER. HE TOLD ME THAT TJHERE WAS A BUNCH OF 2000 JETTA OWNERS WAITING FOR THE EXACT SAME SERVCIE. THIS POOR DESIGN IS GOING TO GET SOMEBODY KILLED. VW NEEDS TO DO A RECALL AND FIX THE REGULATOR NOT WITH ANOTHER REGULATOR JUST LIKE THE ONE THAT FAILS AFTER TWO YEARS BUT A NEW SET UP THAT PREVENTS THE WINDOW FROM SPORADICALLY FALLING INTO THE DOOR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8012116June 19, 2002
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
WINDOW REGULATOR HAS BEEN REPLACED SIX TIMES, BUT THE REMEDY IS NOT WORKING. CONTACTED DEALER, AND THE DEALER WAS NOT WILLING TO DO ANYTHING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8012118June 19, 2002
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
WHILE DRIVING AND WITHOUT WARNING TRIED TO OPEN WINDOW BY PUSHING ELECTRONIC WINDOW LEVER; HOWEVER, WINDOW WAS NOT OPERABLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#763211June 18, 2002
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
FROM WHAT I HAVE SEEN AND HEARD, THIS IS A TOO FAMILIAR PROBLEM WITH LATE MODEL VOLKSWAGENS. THE WINDOW MADE A STRANGE CLICKING SOUND AND THEN THE WINDOW FELL ALL OF THE WAY INTO THE DOOR UNEXPECTEDLY. APPARENTLY VOLKSWAGEN IS AWARE OF THE PROBLEM AND HAS RE-ENGINEERED THE PART. IF THIS IS THE CASE, WHY ARE THEY NOT REQUIRED TO ISSUE A RECALL FOR THIS ITEM AND REPAIR/REPLACE AT NO COST TO THE OWNER. I WOULD CONSIDER THIS TO BE A SAFETY CONCERN. WHAT IF A WINDOW FAILED WHILE DRIVING IN THE RAIN OR SNOW?*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8012043June 18, 2002
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
WINDSHIELD WIPERS WOULD BLOW A FUSE WHENEVER WIPERS WERE USED WITHIN 10 MINUTES OR LESS. DEALER OR THE MANUFACTURER WERE NOT NOTIFIED AT THIS TIME. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8011937June 17, 2002
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
WHEN LOCKING PASSENGER'S SIDE DOOR ENTIRE CYLINDER FELL OUT. UNABLE TO UNLOCK OR LOCK DOOR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#763166June 17, 2002
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
THE POWER WINDOW REGULATORS FAILED WHILE DRIVING ON THE FREEWAY, CAUSING THE WINDOW GLASS TO FALL HARD INTO THE DOOR PANEL, CAUSING ME IMMEDIATE ALARM. THIS IS THE 3RD SUCH FAILURE. IT HAS OCCURED ONCE ALREADY ON THIS SAME WINDOW, AND THE REGULATOR WAS REPLACED WITH A "NEW DESIGN" BY THE DEALERSHIP. THIS ALSO OCCURRED ON THE DRIVER'S SIDE WINDOW PREVIOUSLY. EACH REPAIR COSTS ME $360, SO MY TOTAL FOR THE 3 REPAIRS OVER THE PAST YEAR HAVE BEEN $1080. THIS IS A MAJOR SAFETY ISSUE AS ONCE CANNOT PARK THEIR CAR WITH THE WINDOWS OPEN SAFELY LET ALONE DRIVE AT HIGHWAY SPEEDS OR IN BAD WEATHER. I HAVE READ NUMEROUS REPORTS OF THESE FAILURES AND ALSO THE DEALERHSIP HAS CONFIRMED THIS AND IT'S ABOUT TIME VOLKSWAGEN OF AMERICA DID A RECALL AND I GET REIMBURSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#763080June 14, 2002
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
VEHICLE WAS MOVING AT APPROXIMATELY 30MPH WHEN I TRIED TO ROLL THE PASSENGER SIDE WINDOW DOWN. THERE WAS A CLICKING NOISE, FOLLOWED BY THE WINDOW DROPPING RAPIDLY INTO THE DOOR. IT WOULD NOT GO BACK UP. THE SERVICE DEPARTMENT AT THE DEALERSHIP STATED THAT THEY SEE THIS OFTEN, AND THAT THE REGULATOR CABLE WAS STRIPPED. THE COST OF REPAIR WAS $430, AND VW OF AMERICA REFUSES TO COVER THIS BECAUSE MY WARRANTY IS OVER. AFTER FURTHER RESEARCH, I'VE FOUND THAT THERE ARE MANY CUSTOMERS WHO HAVE EXPERIENCED THE SAME PROBLEM WITH THEIR 2000 JETTA'S.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#763026June 13, 2002
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
I TRIED TO ROLL DOWN MY WINDOW AND IT GOT STUCK PART OF THE WAY DOWN AND WHEN I TRIED TO ROLL IT BACK UP, THERE WAS A LOUD CRACK AND THE WINDOW FELL DOWN IN THE DOOR. I TOOK IT TO A VW DEALER AND I WAS CHARGED $565 TO REPLACE THE MOTOR AND REGULATOR. THERE NEEDS THE BE A RE-CALL. THERE ARE TOO MANY COMPLAINTS REGARDING THIS ONE ITEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#763052June 13, 2002
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
DUR TO A SHORT IN THE WIRING ELECTRICAL WIRING WAS BURNT FROM A & B PILLARS TO THE DASH, NUMEROUS ELECTRICAL PROBLEMS., NO REASONABLE EXPLANATION FOR THE BURNING OF THE WIRING OR THE CAUSE OF THE SHORT. ONE MONTH AFTER THE DEALER FIXED THE PROBLEMS, ADDITIONAL ELECTRICAL PROBLEMS WERE ENCOUNTERED. DEALER REFUSED TO STAND BEHIND FIRST WORK. FIRST DEALER ALSO FELT INTERIOR FIRE AND ELECTRICAL FAILURE WAS NOT A WARRANTY ITEM. SECOND REPAIR BILL WAS FOR $872 AND THAT DEALER WROTE ON THE BILL "ONCE THE CAR IS REGISTERED IN CALIFORNIA REPAIRS CAN BE REIMBURSED". CAR IS REGISTERED IN UTAH, SEE NO REASON STATE OF REGISTRATION SHOULD EFFECT THE WARRENTY. CALLED VW OF AMERICA 800-822-8987 AND THEY TOOK THE COMPLAINT, BUT HAVE DONE NOTHING TO THIS DATE AND HAVE PROVIDED NO REASONABLE EXPLAINATION FOR WHY WORK WOULD BE COVERED IN ONE STATE BUT NOT ANOTHER. CONCERNED ABOUT THE POSSIBILITY OF INTERIOR FIRE IF THERE ARE WIRING DEFECTS IN THE CAR. VW OF AMERICA RFEFUSED TO PROVIDE HISTORY OF WIRING FIRES FOR JETTAS.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#8011590June 12, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE PLACING VEHICLE IN PARK FOR A FEW MINUTES AND WITHOUT WARNING SHIFTED TO GEAR THEN BACK TO DRIVE AND GEAR GOT STUCK IN PARK. THIS PROBLEM HAS OCCURRED SEVERAL TIMES. DEALER HAS BEEN NOTIFIED ON MANY OCCASIONS. HOWEVER, HAVD NOT BEEN ABLE TO FIX PROBLEM WITH GEARS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8011602June 12, 2002
VISIBILITY:GLASS, SIDE/REAR
PASSENGER'S FRONT WINDOW REGULATOR THAT HOLDS WINDOW IN PLACE FAILED, AND CAUSED WINDOW TO SLAM DOWN INSIDE DOOR PANEL. TOOK VEHICLE TO DEALER, AND THEY REPLACED REGULATOR GEAR. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8011643June 12, 2002
VISIBILITY:WINDSHIELD
DRIVER SIDE AND PASSENGER SIDE WINDOWS FALL DOWN INSIDE DOOR, THEN, CUSTOMER NOT ABLE TO PUT WINDOW UP. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762993June 12, 2002
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, SEAT BELTS:FRONT:ANCHORAGE
POWER WINDOWS AND REAR CENTER SEATBELT FIRST FAILED WITHIN MONTHS OF PURCHASING THE VEHICLE. DEALER HAS MADE REPAIRS BUT SAME COMPONENTS CONTINUE TO FAIL IN THE SAME FASHION. I NEVER KNOW WHEN THE DRIVER OR PASSEBGER WINDOW WILL FALL INTO THE DOOR AND CANNOT BE RAISED UNTIL THE WHOLE ASSEMBLY IS REPLACED. THE REAR CENTER SEATBELT PERIODICALLY RETRACTS TO THE POINT WHERE IT WILL NOT RELEASE MAKING IT UNUSEABLE UNTIL THE DEALER REPAIRS IT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762997June 12, 2002
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
ON SEPT 14, 2001, MY WIFE WAS DRIVING THROUGH DRIVE IN AT MCDONALD'S. SHE PRESSED THE DRIVER WINDOW POWER BUTTON AND THE WINDOW MALFUNCTIONED. THE WINDOW WENT DOWN BUT WOULD NOT GO UP. THE DEALER REPLACE LEFT FRONT WINDOW REGULATOR AT NO CHARGE TO ME. ON JUNE 7, 2002, MY WIFE WAS DRIVING ON FORT BENNING THROUGH THE SECURITY GATE. THE WINDOW MALFUNCTION. IT WENT DOWN AND WOULD GO UP. I TOOK THE JETTA TO THE DEALER. I SPOKE WITH VW'S CUSTOMER RELATIONS OFFICE, 1.800.822.8987, REF # 20166271. SINCE MY CAR WAS 971 MILES OVER THE 12 MONTH WARRANTY, VW WOULD ONLY PAY 50% AND I HAD TO PAY 50%. IT IS MY OPINION THAT THIS IS A MANUFACTURER'S DEFECT. THERE WAS A LADY AT THE DEALERSHIP WITH THE SAME PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volkswagen Jetta