Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#8023357November 26, 2002
ELECTRICAL SYSTEM:IGNITION
WHILE PARKING THE VEHICLE CONSUMER TURN OFF THE ELECTRICAL IGNITION SWITCH, TOOK THE KEY AND VEHICLE WAS STILL RUNNING. DEALER HAS BEEN NOTIFIED. PLEASE PROVIDE FURTHER INFORMATION. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8023390November 26, 2002
ELECTRICAL SYSTEM:IGNITION
THE IGNITION SWITCH WOULD NOT ALLOW KEY TO TURN ALL THE WAY. THE SWITCH WOULD WEAR OUT OVER TIME OF USAGE. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10009406November 25, 2002
STRUCTURE:BODY:BUMPERS
THE FRONT BUMPER ASSEMBLY ON MY JETTA PARTIALLY DETACHES WHENEVER IT SCRAPES AGAINST A CURB OR PARKING BLOCK. I HAVE HAD IT REPAIRED THREE TIMES AND TRIED TO REPAIR IT MYSELF THREE TIMES. I HAVE SPENT OVER FIVE HUNDRED DOLLARS IN THE FIRST YEAR OF OWNERSHIP AND NOW IT HAS HAPPENED AGAIN. THIS IS OBVIOUSLY A MUCH MORE WIDE SPREAD PROBLEM THAN IS BEING REPORTED. VOLKSWAGEN SHOULD BE MADE TO REPAIR THE BUMPERS AT NO CHARGE OR RECALL ALL EFFECTED VEHICLES AND STRENGTHEN THE BUMPER ASSEMBLY. *TS *NLM **DIMSII IVOQ ENTRY POSTED AFTER 12-12-02 CUT OVER TO ARTEMIS**770127
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8023260November 25, 2002
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
CONSUMER CALLED COMPLAINING ABOUT HAVING PROBLEMS WITH THE THE ELECTRICAL WINDOWS. WHICH IT CAUSES THE WINDOWS NOT TO OPEN OR CLOSE. DEALER WAS CONTACTED AND STATED THAT IT WAS DESIGN PROBLEM. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#770071November 24, 2002
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
POWERED DOWN WINDOW AND IT MADE A LOUD NOISE AND FAILED TO RETURN TO THE UP POSITION. DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#770072November 24, 2002
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
THE ABS INDICATOR LIGHT CAME ON AND STAYED ON AND THEN IT WENT OFF AGAIN BEFORE I HAD THE OPPORTUNITY TO TAKE IT IN FOR A CHECK. THIS HAPPENED IN NOVEMBER 2001. THEN RECENTLY THE LIGHT CAME ON AND STAYED ON FOR ABOUT 3 MONTHS, SO I TOOK IT TO THE DEALER TO BE CHECKED. THEY SAID THAT IT NEEDED AN ABS HYDRAULIC PUMP. ALTHOUGH MY BRAKES WORK FINE, APPARENTLY MY ABS SYSTEM IS NOT WORKING. THE CAR WILL NOT PASS INSPECTION UNTIL I CARE FOR THIS MATTER, BUT AT MORE THAN $1100.00. I WILL HAVE TO WAIT UNTIL INSPECTION TO CARE FOR THIS ITEM. I JUST THOUGHT I SHOULD REPORT THIS TO NHTSA WHILE I HAD THE OPPORTUNITY. DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#770013November 22, 2002
ELECTRICAL SYSTEM:IGNITION
IGNITION COILS FAILED 3 TIMES. CAR HAS BEEN IN REPAIR SHOP FOR A MONTH, NO REPLACEMENT PARTS ARE BEING DELIVERED. DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#568344November 21, 2002
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
THE CONSUMER RENTED A VEHICLE FOR TWO DAYS WHILE HER VEHICLE WAS BEING REPAIRED FOR A RECALL ON THE ABS ELECTRONIC CONTROL UNIT, THE CONSUMER RECEIVED A REIMBURSEMENT CHECK BUT IT WAS NOT FOR THE FULL AMOUNT PAID, THE CONSUMER WAS TOLD THAT VOLKSWAGEN ONLY REIMBURSED $25 A DAY FOR RENTAL VEHICLES, THE CONSUMER STATED THAT THIS WAS NEVER DISCLOSED TO HER AND SHE IS SEEKING THE REMAINDER OF THE MONEY FOR REIMBURSEMENT. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#769885November 19, 2002
AIR BAGS:SIDE/WINDOW
WHILE DRIVING OUR TWO MONTH OLD JETTA ON ROUTE 80 OUR DRIVER'S SIDE AIR BAGS WENT OFF WITHOUT ANY TYPE OF IMPACT. THERE IS NO VISIBLE DAMAGE TO THE CAR WHICH WAS CONFIRMED BY THE CLOSEST VOLKWAGEN DEALER WE DROVE IT TO. VOLKSWAGEN SAYS THE COMPUTER SAYS THERE WAS AN IMPACT THOUGH NO DAMAGE WHAT SO EVER IS VISIBLE. THEY SAID WE MUST REPORT THE CLAIM TO OUR INSURANCE COMPANY. THEY WILL ASSUME NO RESPONSIBILITY. WE ARE AFRAID THIS WILL KEEP HAPPENING UNTIL VOLKSWAGEN DECIDES TO TAKE RESPONSIBILITY. WE ARE AFRAID TO DRIVE OUR NEW CAR. DT
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#769815November 17, 2002
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
HAD PROBLEMS PRIOR WITH BRAKE PEDAL VIBRATING WHEN DEPRESSED SLIGHTLY AND ALSO DURING TURNS WITH LOSS OF BRAKE POWER. ABS SYSTEM REPLACED BY LOCAL DEALER. HAD AN INCIDENT AFTER REPLACEMENT. GOING DOWN A HILL AT 45 MPH WITH A RIGHT BEND, APPLIED BRAKES. SAME VIBRATION IN BRAKE PEDAL, NO BRAKING POWER AND STEERING KICKED CAR SHARPLY TO LEFT AND ENDED UP OFF THE ROAD. THEN EVERYTHING SEEMED TO WORK AGAIN BUT STILL EXPERIENCING PROBLEMS CAR GOING IN FOR MORE SERVICE YET AGAIN. DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10008555November 15, 2002
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
OXYGEN SENSOR NEEDED ON A 5-SPEED JETTA WITH GASOLINE ENGINE.-----DIMS 11 IVOQ ENTRY POSTED AFTER 12/12/02 CUT-OVER TO ARTEMIS-------769740. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10006927November 15, 2002
FUEL SYSTEM, GASOLINE
FUEL GAUGE DOES NOT GO TO FULL MARK. DROPS BETWEEN 1/2 AND FULL MARKS. DEALER HAS REPLACED THE FUEL SENDER 3 TIMES, FUEL PUMP ONCE, INSTRUMENT CLUSTER BOARD TWICE. PH *JB **DIMSII IVOQ ENTRY POSTED AFTER 12/12/02 CUT OVER TO ARTEMIS**769766
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8022646November 13, 2002
ELECTRICAL SYSTEM
THE CEHCK ENGING LIGHT ILLUMINATED AND SMOKE STARTED COMING FROM THE ENGINE COMPARTMENT, THE DEALER STATED THERE WAS A FAULTY IGNITION COIL. TS *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#769651November 13, 2002
SERVICE BRAKES, HYDRAULIC:POWER ASSIST, FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
VOLKSWAGEN OF AMERICA IS REFUSING TO NOTIFY CONSUMERS & DEALERS OF THIS POTENTIALLY DANGEROUS CONDITION EXPERIENCED BY MANY NEW 2002 1.8-T JETTA. DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#769655November 13, 2002
STEERING
THE 2001 VW JETTA HAS HAD THREE O2 (OXYGEN) SENSOR FAILURES SINCE PURCHASE IN SEPTEMBER 2000. IN ADDITION HAVE EXPERIENCED THE NEED, ACCORDING TO DEALERSHIP, TO HAVE O2 SENSOR CLEANED, WHICH AGAIN CAUSED ENGINE LIGHT TO APPEAR. HAVE TALKED TO VW OF AMERICA, CLAIM MY JETTA IS NOT ONE OF THE CARS ISSUED AS A RECALL FOR THE O2 ISSUED ON 1/11/2002. YET IT IS A CONTINUAL PROBLEM. HAVE SPOKEN TO TWO VW MECHANICS. THEY CLAIM VW IS AWARE THEIR SUPPLIER OF THE PART HAS MANUFACTURED FAULTY O2 SENSORS, YET CONTINUE TO PURCHASE THESE PARTS. TALKED TO AN INDEPENDENT MECHANIC ON AN O2 NEEDING A 'CLEANING'. INDEPENDENT MECHANIC STATED THIS SHOULD NOT BE NECESSARY FOR ANY VEHICLE. MAKES ME WONDER IF THIS IS TO AVOID THE LEMON LAW -- LIST THE REPAIR AS A CLEANING INSTEAD OF REPLACEMENT. VW OF AMERICA HAS ISSUED ME A CASE NUMBER, YET VW FEELS THIS IS A DEALER PROBLEM NOT A CORPORATE PROBLEM. I STRONGLY DISAGREE, BASED ON HAVING AN O2 SENSOR FAIL FROM TWO VW DEALERSHIPS. THE DEALERSHIPS CAN ONLY SUPPLY THE PARTS FROM THE MANUFACTURER INWHICH VW HAS AUTHORIZED. CONFIDENCE IN VW'S RECALL JARRED. EXPERIENCE WITH THEIR COSUMER SERVICE AND SATISFACTION DISMAL. MY JETTA IS EXPERIENCING SOME SITUATIONS AS THE RECALLED CARS, YET I AM NOT COVERED UNDER THE RECALL UMBRELLA. HOW DO I BEST PROTECT MY SAFETY, AS WELL AS MY INVESTMENT, MY CAR, WHEN IT COMES TO VW PRACTICES? DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8022595November 12, 2002
STRUCTURE
THE VEHICLE LACKED A PROTECTIVE SHIELD FOR THE STEERING COMPONENTS WHICH CAUSED THEM TO BECOME WET DURING RAINY WEATHER AND AS A RESULT THE STEERING BECAME IMPAIRED. THE DEALER HAS BEEN NOTIFIED. *MR *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8022481November 8, 2002
AIR BAGS:SIDE/WINDOW
WHILE TRAVELING ABOUT 70 MPH ON THE HIGHWAY AND WITHOUT PRIOR WARNING, THE PASSENGER SIDE AIRBAGS AND THE OVERHEAD AIRBAGS DEPLOYED WITHOUT CONTACT WITH ANOTHER VEHICLE. TS *JG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8022275November 6, 2002
ELECTRICAL SYSTEM
VEHICLE ELECTRICAL SYSTEM FAILED WHILE DRIVING. CAUSING THE VEHICLE AUTOMATIC DOOR LOCK,TURN SIGNALS AND FACTORY INSTALLED ALARM SYSTEM TO BE INOPERATIVE. WIRING IN THE TURN SIGNAL LEVER WAS SHORTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10008533November 5, 2002
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
RIGHT REAR WINDOW FELL INTO DOOR WHEN POWERING IT DOWN AND THEN BACK UP. POWER MOTOR SOUNDS AS IF IT IS STILL WORKING, THEREFORE SUSPECT THE MECHANICAL CLIPS HOLDING THE WINDOW TO THE POWER MOTOR MUST HAVE FAILED. RESEARCH SHOWS THAT WINDOW CLIPS HAVE BEEN A PROBLEM FOR THIS MAKE AND MODEL. IN FACT, ON NOVEMBER 5, 2002 VW.COM WEBSITE WAS SHOWING A PRESS RELEASE EXPLAINING THAT WINDOW CLIPS WERE FAILING, AND VW WOULD BE SENDING LETTERS OUT TO 1999-2002 VW OWNERS ABOUT REPAIRING/REPLACING THE WINDOW CLIPS WITH REDESIGNED CLIPS (NOTE: THIS IS NOT A PART RECALL, BUT ONLY A LETTER TO OWNERS). IN ADDITION, MY FRONT RIGHT WINDOW OCCASIONALLY DOES NOT POWER ITSELF FROM OPEN TO FULLY CLOSED (IT STOPS HALF WAY). ASSUME THIS IS WELL KNOWN "POWER WINDOW VOLTAGE REGULATOR" PROBLEM THAT VW IS CURRENTLY COVERING THE REPAIRS FOR (BUT I CAN NEVER GET THE FAILURE TO REPEAT ITSELF WHEN I BRING IT INTO THE DEALERS SO THEY WONT AGREE TO TELL VW IT IS BROKEN UNTIL THEY ACTUALLY WITNESS THE FAILURE). ****DIMSII IVOQ ENTRY POSTED AFTER 12/12/02 CUT-OVER TO ARTEMIS****769315. *AK *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#566359November 4, 2002
SERVICE BRAKES, AIR:ANTILOCK:CONTROL UNIT/MODULE
CONSUMER RECEIVED A RECALL NOTICE ON THE ABS CONTROL UNIT IN MARCH 2002. AN APPOINTMENT COULD NOT BE MADE UNTIL JULY 10, 2002. THE ABS LIGHT & BRAKE LIGHT ILLUMINATED. CONSUMER WAS TOLD TO CONTINUE DRIVING THE CAR UNTIL JUNE 25. CONSUMER TOOK THE VEHICLE TO ANOTHER DEALERSHIP WHERE THEY WERE APPALLED THAT UNDER THE SEVERITY OF THE ABS UNIT CONSUMER WAS TOLD TO KEEP DRIVING. *JG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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