Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10006541December 12, 2002
ELECTRICAL SYSTEM:IGNITION
VEHICLE SHUTS OFF WHILE DRIVING AT ANY SPEED. DIMSII IVOQ ENTRY POSTED AFTER 12/12/02 CUT-OVER TO ARTEMIS---770753. *AK *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#770730December 11, 2002
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, UNKNOWN OR OTHER
NO SUMMARY. DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#770705December 10, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
IGNITION COIL PACKS ARE FAULTY ON 2002 VOLKSWAGENS WITH 1.8T ENGINES. THERE ARE FOUR OF THESE PARTS ON EACH 1.8T ENGINE. THIS PROBLEM CAUSES THE ENGINE TO MISFIRE TO THE POINT OF THE CAR WILL STALL AND CAN NOT BE DRIVEN. MY 2002 JETTA 1.8T WAGON HAS BEEN TOWED TO THE SHOP TWICE IN THE PAST MONTH FOR THE SAME PROBLEM. THE FIRST TIME ONLY ONE COIL PACK WAS REPLACED, LEAVING THREE FAULTY ONES STILL INSTALLED. A COUPLE WEEKS AFTER THE FIRST COIL PACK WAS REPLACED ANOTHER ONE FAILED. CURRENTLY MY CAR HAS BEEN IN THE SHOP FOR 15 DAYS WAITING ON THE PART TO ARRIVE FROM EUROPE. MY CAR HAS BEEN IN THE SHOP FOR 19 DAYS TOTAL IN THE PAST TWO MONTHS. WHEN THE PART ARRIVES, VOLKSWAGEN CLAIMS THEY CAN ONLY REPLACE ONE DAMAGED COIL PACK (NOT ALL FOUR FAULTY ONES) BECAUSE THE PARTS ARE IN SUCH HIGH DEMAND. THE VW SERVICE GARAGE IN DURHAM, NC (SOUTHERN STATES VW) TOLD ME THEY HAVE 8 CARS WAITING ON THESE PARTS TO ARRIVE. THE NATIONAL VW CUSTOMER SERVICE CENTER TOLD ME VW IS REPLACING ONLY ONE COIL PACK PER CAR, TRYING TO GET AS MANY CARS BACK ON THE ROAD AS POSSIBLE, ADMITTING THAT ANY OF THE OTHER ORIGINAL COIL PACKS MAY FAIL AGAIN AT ANY TIME. IF THERE ARE EIGHT CARS ON THE LOT IN DURHAM, NC THERE MUST BE HUNDREDS OR THOUSANDS OF VWS ACROSS THE US IN GARAGES ACROSS THE COUNTRY WITH THIS SAME PROBLEM! VW OF AMERICA REALIZES THIS PROBLEM, YET THEY REFUSE TO DO A RECALL DUE TO LIMITED SUPPLY OF PARTS. MEANWHILE EVERYONE WILL BE STILL STUCK WITH A CAR WHO'S ENGINE MAY FAIL AT ANY TIME DUE TO THIS FAULTY ENGINE PART! THIS IS A DANGEROUS CAR TO OWN! SOMEONE NEEDS TO PUT PRESSURE ON VW OF AMERICA TO RECALL ALL 2002'S JETTA AND BEETLES WITH 1.8T ENGINES. DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#770714December 10, 2002
ELECTRICAL SYSTEM:IGNITION
I FEEL THAT THE HIGH FAILURE RATE OF VW IGNITION COIL PACKS IS A DANGER TO THE GENERAL PUBLIC SAFETY. IT IS NOT UNCOMMON TO HAVE MULTIPLE COIL PACKS FAIL. I HAVE TO CROSS A BUSY HIGHWAY TO GO TO WORK AND FEAR BEING KILLED SHOULD I ACCIDENTALLY PULL OUT INTO ONCOMING TRAFFIC AND HAVE THIS PROBLEM AGAIN. THE CAR HAS VIRTUALLY NO POWER TO ACCELERATE TO AVOID AN ACCIDENT WHEN THIS HAPPENS. DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#770692December 10, 2002
ELECTRICAL SYSTEM:IGNITION
COIL HAS BROKEN TWICE IN TWO WEEKS. KNOWN ISSUE WITH VW AND THEY REFUSE TO REPLACE ALL POTENTIALY DEFECTIVE PARTS, ONLY WILL REPLACE CURRENTLY BROKEN PARTS. DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8024047December 10, 2002
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:WINDSHIELD:ELECTRICAL HEATING ELEMENT
CONSUMER STATES THAT HEATING/AIR CONDITIONING CONTROL UNIT IS DEFECTIVE. HAS HAD TO REPLACE 4X. ON TWO OCCASIONS, WAS DRIVING AND BEGAN TO SMELL A "WIRE" BURNING SMELL, NOTICED SMOKE EMITTED FROM VENTS. REACTION MELTED THE FRONT OF PANEL BOTH TIMES ALMOST CAUSING A FIRE. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8024134December 10, 2002
AIR BAGS:FRONTAL
WHILE TRAVELING ABOUT 50MPH ON THE HIGHWAY WITHOUT PRIOR ANOTHER VEHICLE MADE A SUDDEN STOP AND THE VEHICLE IN FRONT CAUSED A CHAIN OF REACTION. PLEASE PROVIDE ADDITIONAL INFORMATION DEALER IS AWARE OF THE PROBLEM. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#770632December 9, 2002
ELECTRICAL SYSTEM:IGNITION
I STARTED VEHICLE, PROCEEDED TO DRIVE, BUT VEHICLE SHUDDERED AND LOST POWER. ALSO THERE WAS A SLIGHT FOUL SMELL. MALFUNCTION INDICATOR LIGHT CAME ON. WAS TOLD CAR UNSAFE TO DRIVE BY DEALERSHIP, AS IGNITION COILS FAILED. THEY SAID ONLY TWO DAMAGED AT THIS TIME AND WILL NOT REPLACE OTHER TWO UNLESS PROBLEM OCCURS AGAIN. THERE ARE OTHER REPORTED INCIDENTS ON SIMILAR VEHICLES. I AM AFRAID TO DRIVE VEHICLE IF THIS CAUSES THE VEHICLE TO BE UNSAFE WHY ARE THEY NOT REPLACING ALL 4. THIS COULD ALSO CAUSE ME TO BE STRANDED SOMEWHERE AS I DRIVE LONG DISTANCES ON OCCASION. DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#770649December 9, 2002
SUSPENSION:REAR, UNKNOWN OR OTHER, VISIBILITY:WINDSHIELD WIPER/WASHER
THIS CAR HAS LITERALLY COME UNSCREWED SINCE I PURCHASED IT 2.5 YEARS AGO-PARTS INSIDE AND OUT! MOST RECENTLY THE AXLE "CAME UNSCREWED" FOR NO REASON AND THE BOLTS SNAPPED. THE WINDOWS HAVE MALFUNCTIONED AND THE REAR SUSPENSION HAD TO BE SCREWED BACK TOGETHER SHORTLY AFTER I BOUGHT IT. THE PLASTIC COVERING UNDERNEATH ALSO FELL OFF FOR NO REASON-ALSO WHILE I WAS DRIVING. THE WINDSHIELD WIPERS HAVE COME UNSCREWED TWICE AND CEASED TO FUNCTION ONCE ON THE HIGHWAY AT HIGH SPEED DURING A RAIN STORM. THE GLOVE COMPARTMENT AND CUP HOLDERS HAVE ALL FALLEN OUT. I BOUGHT THIS CAR NEW 2 1/2 YEARS AGO AND I KNOW FEAR FOR MY LIFE EVERY TIME I GET INTO IT. I HAVE REPORTED THIS TO BOTH THE DEALER AND TO VOLKSWAGEN. NEITHER HAVE EXPRESSED ANY CONCERN WHATSOEVER. DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8024007December 9, 2002
ELECTRICAL SYSTEM:IGNITION:SWITCH
CONSUMER ATTEMPTED TO START VEHICLE AND SMOKE EMITTED FROM IGNITION SWITCH. HAPPENED TWICE AND WINDSHIELD WIPERS FAILED AS A RESULT. PH WIPER MOTOR AND SWITCH REPLACED. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#770593December 8, 2002
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
NO SUMMARY. DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#770503December 5, 2002
ELECTRICAL SYSTEM:IGNITION
ONE COIL PACK FAILURE IN MIAMI, REPAIRED BY ESSERMAN VW. ANOTHER FAILED IN NW GEORGIA MOUNTAINS, REPAIRED BY OBTAINING PART THRU LOCAL TECHICIAN. DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#770510December 5, 2002
ELECTRICAL SYSTEM:IGNITION
FAILURE RESULTS IN DISABLING OF VEHICLE. VW IS ONLY REPLACING FAILED COILS EVEN THOUGH THEY ADMIT THAT THE OTHERS WILL PROBABLY FAIL EVENTUALLY. DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8023837December 5, 2002
SERVICE BRAKES, HYDRAULIC
REPORTING UNKNOWN PROBLEM WITH THE ABS BRAKES SYSTEMS. VEHICLE WOULD NOT STOP PROPERLY WHEN ARE APPLIED IN SUDDEN STOP. DEALER HAS BEEN NOTIFIED. PLEASE PROVIDE FURTHER INFORMATION. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#770430December 4, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, ELECTRICAL SYSTEM:12V/24V/48V BATTERY, VISIBILITY:WINDSHIELD, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
NO SUMMARY. DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8023749December 4, 2002
SERVICE BRAKES, HYDRAULIC
WHEN APPLYING THE BRAKE PEDAL WHILE TRAVELING ABOUT 30MPH THE PEDAL WILL GO ALL THE WAY DOWN TO THE FLOOR. DEALER WAS NOTIFIED PROVIDE ADDITIONAL INFORMATION. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#770367December 3, 2002
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
THIS IS A KNOWN PROBLEM WITH VW/AUDI 1.8T ENGINES. AFFECTS AUDI A4, VW PASSAT/BEETLE/JETTA. PARTS BACK ORDERED THROUGH DEALER, THEY SAID. NEEDS TO BE A RECALL. CAR LOSES POWER WHEN MOVING, WILL NOT GO FASTER THAN 20MPH. POTENTIALLY DANGEROUS, COULD RESULT IN ACCIDENT HAPPEND MANY, MANY TIMES. ALSO, MORE THAN ONE FAILIURE HAS HAPPEND TO A LOT OF PEOPLE THAT I KNOW. DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#770370December 3, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
ENGINE COILS FAIL WHILE DRIVING LOSS OF POWER DANGEROUS. VW KNOWS ABOUT THE PROBLEM, REFUSES TO FIX ALL COILS, SAYS WE HAVE TO WAIT FOR THEM TO FAIL THAT CAUSES ACCIDENTS. SAFETY RELATED RECALL OF ALL COILS REQUIRED. DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8023567December 2, 2002
AIR BAGS:FRONTAL
CONSUMER WAS INVOLVED IN ACCIDENT, IN WHICH THE AIRBAGS FAILED TO DEPLOY, CONSUMER WAS INFORMED BY THE MANUFACTURER THAT THE FORCE WAS NOT STRONG ENOUGH FOR THE AIR BAGS TO DEPLOY. TS *SCC *JB
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#770254November 29, 2002
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
@ 20000 MILES DESERT VW PERFORMED WARRENTY SERVICE (5 WEEKS AGO) WHICH INCLUDED A COMPLETE BREAK INSPECTION. AT THE TIME NO PROBLEM WAS SEEN. @ 22000 MILES BOTH PADS ON THE BACK WERE TOTALLY GONE. I UNDERSTAND VW USED A THINNER PAD ON THE 2001 JETTA'S. THIS WAS TO CUT DOWN ON NOISE NOTED ON THE 2000 MODELS IN 2002 VW WENT BACK TO THE OLD PADS. I CONTACTED VW OF AMERICA, AND DESERT VW. BOTH TOLD ME CHANGING THE BACK BRAKES @ 22000 MILES WAS NORMAL. HOW WAS MY PADS BEING WORN DOWN TO NOTHING MISSED AT 20000? @ 22000 I'M DOING A BRAKE JOB ON THE BACK BRAKES ONLY? IT WOULD SEEM THAT BRAKES, (ON THE BACK), SHOULD LAST 2 TO 1 FROM THE FRONT. THE SHOP THAT DID THE REPAIR SAID HE HAS NEVER ENCOUNTED THIS BEFORE AND THIS SHOP HANDLES IMPORTS ONLY. PLEASE CONTACT ME AND I WILL FORWARD ALL INFORMATION TO YOUR OFFICE. I FEEL THIS IS UNSAFE, COSTLY AND CAN BE CORRECTED. DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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