Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10000800January 8, 2003
ELECTRICAL SYSTEM:IGNITION
>I HAVE A CAR PROBLEM. I HAVE A 2002 JETTA AND HAVE MADE ONLY 9 PAYMENTS. >> IT HAS BEEN IN THE SHOP 2 TIMES IN A MONTH, BOTH TIMES IT WAS A "COIL" >> PROBLEM AND 2 COILS HAD TO BE REPLACED. I HAVE FOUND OUT THAT THIS IS A >> MAJOR PROBLEM AND VW HAS CHOSEN NOT TO ISSUE A RECALL ON THE CARS AFFECTED BY THIS "COIL" PROBLEM. I SEE TONS OF NOTES ON THE INTERNET FROM PEOPLE ALL OVER THE US WITH THE SAME ISSUE. SOME PEOPLE ARE HAVING TO WAIT OVER A MONTH FOR THE PART TO COME IN B/C VW CANNOT MAKE ENOUGH, QUICKLY ENOUGH. WHO SHOULD I CONTACT TO EXPRESS MY CONCERN AND HOPEFULLY GET A RECALL ISSUED? I HAVE CALLED VW DIRECTLY AND THEY JUST TELL ME THEY ARE SORRY >> AND OFFER ME 100.00 GIFT CERT FOR THEIR MERCHANDISE. THERE ARE 4 COILS IN >> THE ENGINE, SO AT THIS POINT SOME OF US JUST HAVE TO CROSS OUR FINGERS AND >> PRAY WE DON'T BREAK DOWN AGAIN, INSTEAD OF VW JUST RECALLING THE CARS AND >> REPLACING ALL OF THE COILS AT ONE TIME, THEY SAY THEY MUST BE BROKEN TO BE >> FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10002380January 8, 2003
ENGINE AND ENGINE COOLING
CONSUMER STATES THE ENGINE DOES NOT WORK,CONSUMER STATES ENGINE COIL IS FAILING. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000756January 7, 2003
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
THE ELECTRICAL SYSTEM SENSOR FAIL DUE TO DEFECT. ONCE THE WARRENTY IS OUT AT 28,000 MILES, CAR BEGIN TO FALL APART. I HAVE TO REPLACE THE CANISTER, NEW BRAKE SYSTEM, THE O2 SENSORS AND OTHER MINOR FIXES. PLEASE CHECK IF VW KNOW ABOUT THE PROBLEM AND STILL RELEASE THE NEW 2000 JETTA MODEL WITH ALL THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10000782January 7, 2003
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
WHEN RAISING THE PASSENGER SIDE WINDOW UP, GLASS DROPS INTO DOOR PANEL AND WILL NOT COME UP. MAKES LOUD GRINDING NOISE WHEN PRESSING BUTTON TO RAISE WINDOW. DEALERSHIP REPLACES WINDOW ASSEMBLY AND SAYS THEY "GOODWILL" IT TO ME WITH NO CHARGE - EVEN THOUGH THIS WAS STILL UNDER WARRANTY AND I SHOULD NOT HAVE BEEN CHARGED IN THE FIRST PLACE. DEALERSHIP DOES NOT HAVE PART IN STOCK AND I HAVE TO DRIVE WITH A TRASHBAG TAPED WHERE MY WINDOW SHOULD BE IN RAINY WEATHER DURING MY 30-MILE (ONE-WAY) ALL HIGHWAY COMMUTE TO AND FROM WORK. THE ONLY WINDOW I EVER OPERATE NOW IS MY DRIVER SIDE WINDOW AND ONLY AS NECESSARY. VERY COSTLY AND DANGEROUS WINDOW SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000740January 5, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
THE FRONT DISK BRAKE ROTORS WERE UNDERSIZED IN DIAMETER. THIS ALLOWED THE DISC BRAKE PADS TO WEAR IN A MANNER THAT ALLOWED THE PADS TO CONTACT OUTSIDE OF THE ROTOR AND RESULT IN REDUCED PRESSURE ON THE ROTOR. PHOTOGRAPHS OF THE PROBLEM ARE AVAILABLE. BRAKE FADING AND LOSS OF BREAKS FROM OVERHEATING ON MOUNTAIN ROADS THEN OCCURRED. THE CAR MODEL IS A VOLKSWAGEN JETTA TDI MODEL YEAR 1998. THE CAR WAS BOUGHT USED BUT IT WOULD BE UNLIKELY THAT THE DISK ROTORS WOULD HAVE BEEN REPLACED WITH LESS THAN 80000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000744January 5, 2003
ENGINE AND ENGINE COOLING
CAR BURNS AT LEAST A QUART OF OIL BETWEEN EVERY OIL CHANGE - SERVICE DEPT CLAIMS THIS IS NORMAL - OIL FILLER CAP IS FULL OF YELLOW "FOAM" - OIL PRESSURE LIGHT RECENTLY CAME - CHECK OIL LEVEL AND FOUND IT NEEDED 2 1/2 QUARTS OF OIL - SERVICE DEPARTMENT CLAIMS THIS IS NORMAL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10001943January 3, 2003
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)
WHILE DRIVING , VEHICLE STARTED TO STALL AND THEN SHUT OFF. DEALER CONTACTED. PLEASE PROVIDE ADDITIONAL INFORMATION. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10001987January 3, 2003
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
WHILE DRIVING VEHICLE'S COIL PACKS FAILED CAUSING VEHICLE TO STALL. DEALER NOTIFIED AND REFUSES TO REPAIR ALL FAULTY PARTS. PLEASE PROVIDE ADDITIONAL INFORMATION. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000504January 3, 2003
ELECTRICAL SYSTEM:IGNITION
ELECTRICAL IGNITION COIL FAILED WHILE TRAVELING IN A REMOTE AREA. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10001854January 2, 2003
SUSPENSION
CONSUMER STATES WHILE DRIVING THE VEHICLE THE VEHICLE WOULD JERK BACK IN FORTH. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000693January 2, 2003
ELECTRICAL SYSTEM:IGNITION:MODULE
1 IGNITION COIL ON MY 2002 1.8T VW JETTA WAGON FAILED ON SATURDAY 12-19. CAR HAS BEEN TOWED TO THE DEALERSHIP, STILL AWAITING PART TO ARRIVE!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000455January 1, 2003
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
SIGNIFICANT FUEL LEAK FROM THE TOP OF FUEL TANK DUE TO FAILED SEAL FOR FUEL SENDING UNIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10001773December 31, 2002
ELECTRICAL SYSTEM
CONSUMER STATES THAT VEHICLE IS EXPERIENCING ELECTRICAL PROBLEMS WHICH CAN RESULT IN A FIRE. DEALER CONTACTED. PLEASE PROVIDE ADDITIONAL INFORMATION. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10001787December 31, 2002
ENGINE AND ENGINE COOLING
WHILE DRIVING VEHICLE AT ANY SPEED THE ENGINE LOOSES POWER. TOOK TO DEALER AND DEALER STATES' THE EMISSIONS COIL IS DEFECTED. PLEASE PROVIDE ANY FURTHER INFORMATION. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000655December 31, 2002
ELECTRICAL SYSTEM:IGNITION
I WOULD LIKE TO REGISTER A COMPLAINT ABOUT THE COIL PACK FAILURE ON MY 2000 VW JETTA - THIS IS A SERIOUS SAFETY ISSUE THAT VW OF AMERICA REFUSES TO ADDRESS. THIS COIL PACK FAILS AND CAUSES IMMEDIATE LOSS OF POWER IN THE ENGINE - I WAS DRIVING AND LOST POWER IN 2 OF THE 4 CYLINDERS. VW DID NOT COVER MY REPLACEMENT. THIS IS HAPPENING ON NUMEROUS VWS. THERE SHOULD BE A RECALL - IT IS A DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000423December 30, 2002
ELECTRICAL SYSTEM:IGNITION
I OWN A 2001 JETTA 1.8T WOLFSBURG. THE CAR HAD A COIL PACK FAILURE ON NOVEMBER 28, 2002 AND AGAIN ON DECEMBER 30, 2002.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000619December 28, 2002
ELECTRICAL SYSTEM:IGNITION
COIL PACK FAILURE (2ND IN LESS THAN 3000 MILES)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000620December 28, 2002
ELECTRICAL SYSTEM:IGNITION
2002 JETTA GLX (V6). CAR HAS 10,000 MILES ON IT AND THE SECOND IGNITION COIL PACK JUST FAILED. CAR HAS BEEN IN THE SHOP FOR 3 WEEKS WAITING FOR PARTS THIS TIME AROUND. DEALER INDICATED THAT SEVERAL OTHER JETTAS HAVE BEEN BROUGHT IN WITH THE SAME PROBLEM. OTHER VW OWNERS (PASSAT) INDICATED SIMILAR PROBLEMS. OTHER DEALERS INDICATE SIMILAR PROBLEMS AND LONG WAIT TIMES. I SEE FROM OTHER COMPLAINTS ON THE NHTSA WEBSITE THAT THIS PROBLEM IS EPIDEMIC IN OTHER PARTS OF THE COUNTRY AS WELL. THE REPEATED AND UNEXPECTED FAILURE OF THE IGNITION COILS IS AN INCREDIBLY SERIOUS SAFETY ISSUE FOR THE DRIVERS OF THESE VEHICLES AS WELL AS ANYONE ELSE ON THE HIGHWAY. THESE COILS FAIL WITHOUT WARNING - THE SECOND ONE FAILED WHILE I WAS HUNDREDS OF MILES FROM HOME ON A VERY LONELY STRETCH OF THE WESTERN MASSACHUSETTS TURNPIKE (NO CELL PHONE SERVICE OF COURSE) EARLY IN THE MORNING IN A SNOWSTORM!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000390December 27, 2002
ENGINE AND ENGINE COOLING:ENGINE, ELECTRICAL SYSTEM:IGNITION
I HAD A COIL PACK BURN OUT ON MY 2001 VW JETTA - IT HAS 21000 MILES. IT APPEARS TO BE A KNOWN PROBLEM AND MANY PEOPLE ARE EXPERIENCING THIS FAILURE. VW (AND AUDI) WILL ONLY REPLACE COILS WHEN THEY INDIVIDUALLY BURN OUT. VW/AUDI SHOULD RECALL AND REPLACE ALL COILS EITHER AT THE TIME OF BURN OUT OR BEFORE IT BECOMES AN ISSUE. THE NUMBER OF PEOPLE WHO HAVE HAD THIS PROBLEM SUGGEST THAT THE COILS ARE EITHER DEFECTIVE OR THE DESIGN OF THE VEHICLE IS FAULTY. THE MANUFACTURER SHOULD BE RESPONSIBLE FOR THIS EVEN IF THE VEHICLES WARRANTY HAS EXPIRED. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000403December 27, 2002
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, STRUCTURE:BODY:DOOR
VEHICLE DESCRIPTION - 2003 VOLKSWAGEN JETTA GLI. VR6 WITH 6 SPEED MANUAL TRANSMISSION. VIN 3 V W V H 6 9 M 1 3 M 0 5 4 8 0 3. DATE OF PURCHASE - 17-OCT-2002. MILEAGE AT TIME OF NHTSA COMPLAINT - 1550. PROBLEM: DOOR "RATTLE" UNDER ANY DRIVING CONDITION. THE "RATTLING" WAS FIRST THOUGHT TO BE THE PANELING. TEFLON TAPE WAS PLACED BETWEEN THE METAL PART AND THE PLASTIC PANELING. THIS PROCEDURE STOPPED THE PANELING FROM MAKING ANY NOISE. BUT THE PROBLEM CONTINUED. THE NOISE "RATTLING" IS COMING FROM THE UPPER FRAME OF THE DOOR. MEANING THE DOOR IS NOT CLOSING OR MEETING THE ROOF/PILLAR SECTION OF THE ROOF. WATER PASSED THROUGH THE DOOR. THE OTHER DAY WE HAD RAIN FOR SEVERAL DAYS, AND WATER WAS COMING IN WHILE THE CAR WAS DRIVEN. THE DEALERSHIP HAS TRIED SEVERAL APPROACHES INCLUDING THE ONE MENTIONED ABOVE. ALSO, VW TECH SUPPORT HAS BEEN CONTATED AND SUGGESTED TO REPLACE THE DOOR STRIKERS. DOOR STRIKERS (ALL 4) HAVE BEEN REPLACED AND NO IMPROVEMENT. DEALERSHIP IS WAITING FOR "VW ENGINEERING DEPARTMENT TO GET BACK FROM THE HOLIDAYS" TO SEE WHAT STEPS TO BE TAKEN. I FEEL THIS IS A SAFETY ISSUE AS THE DOOR ARE NOT CLOSING PROPERLY. IN CASE OF AN ACCIDENT WILL THE DOOR HOLD IN PLACE? WHAT HAPPENS IF I INSTALL A ROOF RACK AND PLACE A LOAD IN THE ROOF? IS THE ROOF GOING TO GIVE IN SINCE IT IS MISSING THE ADDITIONAL SUPPORT FROM THE DOORS? MY MAIN CONCERN IS IN CASE OF AN ACCIDENT ARE THE DOOR GOING TO HOLD IN PLACE OR ARE THEY GOING TO FLY OF SINCE THE VIBRATION "OPENING AND CLOSING" THE DOORS? TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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