Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10003138January 21, 2003
ELECTRICAL SYSTEM
BAD COILS! IN OCTOBER OF 2002, MY 2002 JETTA 1.8T BROKE DOWN. I WAS TOLD THAT COIL #3 HAD BURNT OUT. WHEN I ASKED THE DEALER WHY THIS OCCURRED, I WAS TOLD IT WAS A FLUKE. I HAD NOT REALIZED THAT I HAD BEEN LIED TO. ON DECEMBER 24, 2002 MY CAR BROKE DOWN AGAIN. NOW COIL #4 HAD BURNT OUT. THIS TIME I WAS TOLD THAT IT IS A REOCCURRING PROBLEM IN 2002 JETTAS WITH 1.8T ENGINES. I ASKED IF ALL COILS COULD BE REPLACED BUT WAS TOLD NO. I WAS TOLD THAT I JUST HAVE TO WAIT FOR MY CAR TO BREAK DOWN AGAIN AND IT PROBABLY WOULD. WHY IS THERE NO RECALL? ACCORDING O VW, THEY DO NOT HAVE ENOUGH PARTS TO HAVE A RECALL. THIS IS ABSURD!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10006668January 20, 2003
ELECTRICAL SYSTEM:IGNITION
FAILURE (CRACKED) OF MULTIPLE IGNITION COIL PACKS- CAUSES ENGINE TO MISFIRE/SPUTTER- ALLOWABLE EMISSIONS EXCEEDED (MIL-LIGHT INDICATOR). SCC ***DIMSII IVOQ ENTRY POSTED AFTER 12/12/02 CUT-OVER TO ARTEMIS****770863****
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10002992January 20, 2003
ELECTRICAL SYSTEM:IGNITION:MODULE
2002 VW JETTA WITH 1.8 TURBO. FAULTY IGNITION COIL REQUIRES DEALER REPLACEMENT. 1) PART ON BACK-ORDER, SO CAR REMAINS UNDRIVEABLE AND IN SHOP FOR UP TO 2 WEEKS. 2) VW POLICY IS TO NOT REPLACE OTHER 3 IGNITION COILS DESPITE KNOWN FAILURE RATE. CAR IS UNDER WARRANTY AND DEALER & VW AMERICA ADMIT THAT PART IS DEFECTIVE, BUT CAR IS NO LONGER DEPENDABLE IN LIGHT OF RISK OF FUTURE COIL FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10002994January 20, 2003
ENGINE AND ENGINE COOLING:ENGINE
PROBLEM WITH COIL PACKS ON 2002 VW JETTA 1.8T. PROBLEM IS WIDESPREAD AND INCAPACITATES VEHICLE. PRESENTS A DANGER TO THE SAFETY OF ANYONE DRIVING THE CAR ON MAJOR PUBLIC HIGHWAYS. PROBLEM IS WIDESPREAD AND A MANUFACTURER RECALL MUST BE MADE!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003020January 20, 2003
ELECTRICAL SYSTEM
MY WIFE'S 2002 VOLKSWAGEN JETTA HAS A BAD IGNITION COIL. BOTH VOLKSWAGEN CORPORATION AND OUR LOCAL VW DEALER, SPEEDCRAFT IN WAKEFIELD RI, ADMITTED THAT THEY HAVE A COIL PROBLEM WITH ALL 2002 JETTAS AND PASSATS. THEY FURTHER NOTED TO MY WIFE THAT THEY DO NOT HAVE ENOUGH PARTS ON HAND TO PERFORM AN ACTUAL RECALL. WE ARE DEMANDING THAT THEY REPLACE ALL 4 COILS SINCE THEY KNOW THAT IT IS LIKELY THAT ALL 4 WILL EVENTUALLY FAIL. THEY ARE REFUSING TO DO THIS. WE FEEL IT IS UNACCEPTABLE FOR THEM TO REFUSE FIXING A PROBLEM THEY KNOW WILL LIKELY OCCUR. SUCH A FAILURE AT THE WRONG TIME WHILE DRIVING COULD POSSIBLY CAUSE AN ACCIDENT. WE ARE FEARING FOR OUR SAFETY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003043January 20, 2003
ELECTRICAL SYSTEM:IGNITION
COIL FAILURE IN 1.8T ENGINE. I HAVE A '02 JETTA 1.8T. ONE OF THE FOUR IGNITION COILS DIED WHILE DRIVING. RESULT WAS COMPLETE LOSS OF POWER AND SUDDEN STOP WITHOUT BENEFIT OF BRAKE LIGHTS. THE CAR IS THEN UNDRIVABLE AND NEEDS TO BE TOWED TO A DEALER. THIS IS A HUGE SAFETY ISSUE AS HAD I BEEN MERGING INTO TRAFFIC OR HAD SOMEONE BEEN BEHIND ME, THIS WOULD HAVE CAUSED AN ACCIDENT. VW ACKNOWLEDGES THAT THERE WAS A FAULTY DESIGN AND HAS SINCE REDESIGNED THE PART. THEY ALSO ACKNOWLEDGE THAT AT SOME POINT EVERY COIL WILL FAIL IN A SIMMILAR MANNER. THEY, HOWEVER, REFUSE TO REPLACE THE OTHER THREE PRE-REVISION COILS WITH THE NEW PART UNTIL EACH OF THEM FAILS ON ITS OWN. THEY FURTHER REFUSE TO EVEN SELL THE PART (AS IT IS EASILY FIXED AND WOULD KEEP SOMEONE FROM BECOMING STRANDED IF THEY HAD A SPARE.) THIS IS ABSOLUTELY TERRIBLE. I WILL NEVER BUY ANOTHER VW BECAUSE OF THEY WAY THEY HAVE HANDLED THIS ISSUE. I AM AFRAID TO TAKE MY CAR ANYWHERE OUTSIDE OF A FEW MILES BECAUSE I KNOW THAT I WILL END UP STRANDED AT LEAST THREE MORE TIMES. I DID NOT PAY OVER $20,000 FOR AN UNSAFE AND UNRELIABLE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10002966January 19, 2003
ENGINE AND ENGINE COOLING:ENGINE
COILPACK FAILURE ON THE ENGINE. THE PARTIAL ENGINE FAILURE CAUSED THE CAR TO SHAKE VIOLENTLY WHILE DRIVING. IT WAS DIFFICULT TO BRING THE CAR OVER 25 MILES PER HOUR, EVEN ON THE HIGHWAY. AFTER A FEW MINUTES, THE CAR WAS SMOKING AND SMELLED BAD. THE VOLKSWAGEN DEALER TOLD US THAT LOTS OF CARS, PARTICULARLY THE ONES WITH 1.8T ENGINES, ARE HAVING THIS FAILURE. HE SAID THAT VOLKSWAGEN IS AWARE OF THE PROBLEM BUT THAT THE PART IS ON A NATIONAL BACKORDER. OUR CAR WAS IN THE SHOP FOR ALMOST THREE WEEKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10002973January 19, 2003
ELECTRICAL SYSTEM
THE ANTI-SLIP RESISTANCE LIGHT COMES ON, INDICATING IT'S NOT ACTIVATED, WHILE DRIVING. CAR JOLTS, WHICH MEANS IT DOES DECELERATION AND SUDDEN ACCELERATION. THE BATTERY LIGHT COMES ON WHILE IN REVERSE. CAR TOTALLY DIES WHEN THIS HAPPENS, DRIVER CAN DO NOTHING EXCEPT BRAKE, IT MEANS NOT STEERING AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10002915January 18, 2003
ELECTRICAL SYSTEM:IGNITION
JUST HAD MY COIL PACK FAIL ON ME AND WILL BE TAKING IT TO THE DEALER TO GET REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10004082January 17, 2003
ELECTRICAL SYSTEM:IGNITION
WHILE DRIVING "CHECK ENGINE" STARTED FLASHING, AND THERE WAS A ODOR COMING FROM THE AIR VENTS. THE DEALERSHIP INDICATED AFTER THAT THE NUMBER 2 IGNITION COIL HAD BURNT OUT. A MONTH LATER THE NUMBER 1 IGNITION COIL HAD BURNT OUT. REPLACED PART ON BOTH OCCASIONS. PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10002855January 17, 2003
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH, STRUCTURE:BODY, VISIBILITY:WINDSHIELD WIPER/WASHER:SWITCH/WIRING
BOUGHT JETTA GLS NEW 12/97. MOLDINGS FALL OFF CONSTANTLY. THREE OF FOUR POWER WINDOWS HAVE FAILED, ALL NEEDING REGULATORS REPLACED. SLOW WIPER SPEED CUTS OFF AND SOMETIMES DOESN'T WORK AT ALL. OIL LEAK. CAN'T LOCK DOORS ON DRIVER SIDE WITH MY MASTER KEY, CAN ONLY LOCK AND SET ALARM ON PASSENGER SIDE. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10004155January 17, 2003
ELECTRICAL SYSTEM:IGNITION
WHILE TRAVELING ON THE HIGHWAY WITHOUT PRIOR WARNING THE VEHICLE STARTED SHAKING AND VIBRATING AND SHUT OFF. PLEASE FILL IN ADDITIONAL INFORMATION DEALER IS AWARE OF THE PROBLEM. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10004181January 17, 2003
ELECTRICAL SYSTEM:IGNITION
WHILE TRAVELING ON THE HIGHWAY THE VEHICLE STARTED SHAKING AND VIBRATING WITHOUT PRIOR WARNING. DUE TO THE IGNITION COIL. PLEASE FILL IN ADDITIONAL INFORMATION DEALER IS AWARE OF THE PROBLEM. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10002126January 16, 2003
TIRES:TREAD/BELT, SEATS, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
THE CONSUMER HAS EXPERIENCED THE FOLLOWING: TREAD SEPARATION(TIRES)/THE OUTSIDE TIRES CUPPED, MORE WEAR ON THE CENTER, 3-4 TIRES HAD SHOWN A SIGN OF SEPARATING CORDS, THE DRIVER SEAT BACK IS WORN, UNSPECIFIED BAD REMOTE, AND THE SPEAKER WOULD DRIFT AWAY THEN COME BACK AGAIN. THE CONSUMER SEEKS REIMBURSEMENT FOR THE DEFECTIVE TIRES. SCC PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10002789January 16, 2003
ELECTRICAL SYSTEM:IGNITION:MODULE
COIL PACK FOR 2002 VOLKSWAGEN JETTA GLI (ENGINE: 24V VR6) WENT BAD. CAR NO LONGER ABLE TO BE DRIVEN AND IS AT SERVICE DEALERSHIP FOR INDEFINATE AMOUNT OF TIME BECAUSE REPLACEMENT PARTS ON NATIONAL BACKORDER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10002791January 16, 2003
ELECTRICAL SYSTEM:IGNITION:MODULE
1998 VOLKSWAGEN JETTA VR6 HAS HAD SECOND IGNITION COILPACK FAIL, CREATING A DANGEROUS DRIVING CONDITION AND RENDERING THE CAR INOPERABLE. CAR CURRENTLY HAS 58,000 ON JAN. 13TH., 2003 AND REQUIRED IGNITION COILPACK REPLACEMENT. IGNITION COILPACK WAS ALSO REPLACED ON 06/26/2000 WHEN VEHICLE HAD 34,119 MILES. VOLKSWAGEN SERVICE MANAGER AGREES THAT THIS FAILED PREMATURELY, BUT CUSTOMER COMPLAINT CENTER REFUSES TO ACKNOWLEDGE A PROBLEM EXISTS. THIS PROBLEM CAUSED VEHICLE TO STALL AND SPUTTER IN HIGHWAY TRAFFIC, THUS CAUSING A DANGEROUS SITUATION FOR MY FAMILY AND SURROUNDING VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10004050January 16, 2003
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHILE DRIVING VEHICLE GOT STUCK IN FULL THROTTLE AND ACCELERATED AT A HIGH SPEED. CONSUMER HAD TO PUT VEHICLE IN NEUTRAL TO DECREASE SPEED. THE DEALERSHIP INDICATED THAT THIS WAS CAUSED BY A FAILURE IN THE ENGINE CONTROL MODULE. PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10002809January 16, 2003
ELECTRICAL SYSTEM:IGNITION
IGNITION COILS OF A 2002 VW JETTA 1.8T "BURNED OUT" ACCORDING TO THE DEALER. HE INFORMED ME THIS IS A KNOWN AND WIDESPREAD ISSUE. THIS CAUSES THE CAR TO BEHAVE IRRATICALLY, CAUSING MY VEHICLE TO LUNGE FORWARD WHILE IDLING AT A RED LIGHT, AND VIBRATE VIOLENTLY WHILE DRIVING AT 20 MPH ON MY RESIDENTIAL STREET. AFTER DOING RESEARCH ON THE INTERNET TALKIGN TO THE TOW TRUCK DRIVER WHO TOWED THE CAR TO THE DEALERSHIP, AND INFORMATION FROM THE DEALERSHIP'S MECHANIC, I HAVE FOUND THAT A LARGE NUMBER OF OTHER OWNERS HAVE HAD THIS SAME PROBLEM WITH THIS PART. VW NORTH AMERICA WILL NOT ISSUE A RECALL VOLUNTARILLY, AND THIS COULD CAUSE A SERIOUS OR FATAL DRIVING CONDITION IF THIS HAPPENS WHEN TRAVELLING AT HIGHWAY SPEEDS AND THE CAR BEGINS TO VIOLENTLY SHAKE AND VIBRATE AS IT DID WHEN I WAS DRIVING, AND I FEEL THAT IT WARRANTS FURTHER INVESTIGATION BY THE NHTSA TO SEE IF AN ACROSS THE BOARD RECALL IS NECESSARY TO PROTECT BOTH OWNERS OF THESE VEHILCLES, AS WELL AS THOSE WHO SHARE THE ROAD WITH US. I HAVE BEEN TOLD THAT DUE TO THE LARGE NUMBER OF PEOPLE WHO HAVE HAD THE SAME PROBLEM THAT VOLDWAGEN CANNOT GET ENOUGH OF THESE COILS TO REPLACE IN THOSE OF US WHO NEED THEM, LET ALONE A RECALL DUE TO THE SHEER NUMBERS OF PEOPLE WHO ARE BREAKING DOWN DUE TO THIS... THIS REALLY SHOULD BE LOOKED INTO BEFORE IT KILLS SOMEONE .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10004075January 16, 2003
ELECTRICAL SYSTEM:IGNITION
WHILE TRAVELING ON THE HIGHWAY THE VEHICLE WILL SHAKE AND VIBRATE DUE TO THE IGNITION COIL SPRING. DEALER IS AWARE OF THE PROBLEM. PLEASE PROVIDE ADDITIONAL INFORMATION. PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10002721January 15, 2003
ELECTRICAL SYSTEM:IGNITION
IGNITION COIL FAILURE, CYLINDER #3 JUNE 4, 2001 AT 6324 MI. SPARK PLUG FAILURE, CYLINDER #3, JANUARY 10, 2002 AT 16,245 MI. IGNITION COIL FAILURE, CYLINDER #4, APRIL 22, 2002 AT 17, 481 MI. IGNITION COIL FAILURE, CYLINDER #3, JULY 10, 2002 AT 19,597 MI. IGNITION COIL FAILURE, CYLINDER #4, JANUARY 14, 2003 AT 24,782 MI.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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