Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10003474January 27, 2003
ELECTRICAL SYSTEM:IGNITION
THE COILS IN THE 2002 VW JETTA 1.8T ENGINE ARE FAILING. WHEN THEY FAIL, THIS CREATES A SAFTEY ISSUSE WITH THE CAR STALLING. THIS HAPPENS UNEXPECTLY WITHOUT WARNING, AND COULD HAPPEN WHILE TRAVELING IN A HIGH SPEED LANE. OVER A HALF MILLION CARS ARE AFFECTED BY THIS POORLY DESIGNED PART. AN INDEPTH REPORT APPEARED IN THE BOSTON SUNDAY GLOBE AUTOMOTIVE SECTION (1-26-03) DESCRIBING THE PROBLEM WE HAVE BEEN EXPERIENCING. VW CHOSES ONLY TO FIX FAILED COMPONENTS, NOT THE ONES THAT HAVE NOT FAILED. THERE ARE FOUR COILS ON THIS ENGINE, AND THE CONSUMER HAS FOUR CHANCES OF BEING IN A ACCIDENT WHEN THE PART FAILS. VW SHOULD REPLACE ALL FOUR PARTS OF THIS KNOWN PROBLEM, AND NOT WAIT FOR THE ACCIDENTS TO HAPPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003478January 27, 2003
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING THE ENGINE LIGHT GOES ON AND VERY HEAVY VIBRATIONS ARE FELT COMING FROM THE ENGINE, IT FEELS AS IF THE CAR IS SHAKING APART. AFTER FIRST OCCURRENCE VW REPAIRED CAR AND REPORTED THE PROBLEM AS A FAULTY COIL PACK. TWO MONTHS LATER THE SAME PROBLEM OCCURRED, ENGINE LIGHT GOES ON AND VERY HEAVY VIBRATIONS ARE FELT FROM THE ENGINE. I HAVE SCHEDULED AN APPOINTMENT TO GET IT REPAIRED AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003504January 27, 2003
ELECTRICAL SYSTEM
COIL PACK FAILURE - LOSS OF ENGINE POWER WHILE DRIVING ON INTERSTATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003431January 26, 2003
ELECTRICAL SYSTEM:IGNITION
IGNITION COIL PACK FAILED UPON INITIAL START UP OF ENGINE TODAY. THIS IS MY THIRD FAILURE TO DATE ON A LESS THAN 1 YEAR OLD CAR. THIS FAILURE CAN LEAD TO AN ACCIDENT AS YOU IMMEDIATELY LOSE THE ABILITY TO ACCELERATE AT ANYTHING OTHER THAN A CRAWL. WE WILL SEE FATALITIES AND INJURIES EVENTUALLY. PLEASE MAKE VWOA RECALL ALL APPLICABLE 1.8 LITER TURBOCHARGED VEHICLES WHEN THE PARTS AREN'T ON BACK ORDER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10004550January 24, 2003
ELECTRICAL SYSTEM:IGNITION
ENGINE CHECK LIGHT FLASHED SOON AFTER VEHICLE STARTED LOSING POWER AND JERKING. VEHICLE WAS ON ITS FOURTH REPAIR OF IGNITION COIL PACK, SERVICE DONE BY DEALER. TS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003327January 24, 2003
ELECTRICAL SYSTEM:IGNITION:MODULE
IGNITION COIL FAILURE IN 2002 VW JETTA 1.8T
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003332January 24, 2003
ELECTRICAL SYSTEM:IGNITION
IGNITION-COIL PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003241January 23, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILURE WHILE PASSING ANOTHER VEHICLE AT HIGHWAY SPEED. THE AUTOMATIC TRANSMISSION BEGAN UPSHIFTING AND DOWNSHIFTING BY ITSELF, CAUSING THE ENGINE TO REDLINE AND NEARLY STRANDING OUR VEHICLE IN THE LANE WITH ONCOMING TRAFFIC. THE TRANSMISSION THEN LOCKED THE WHEELS, RENDERING THE CAR IMMOBILE. THIS OCCURRED ON 01/20/03. ONE MONTH PRIOR TO THIS INCIDENT I REPORTED TO VW THAT I WAS HAVING PROBLEMS WITH MY TRANSMISSION NOT SHIFTING INTO REVERSE FROM PARK-THIS OCCURRED TWICE ON THE SAME DAY. ON 12/19/03 VW INSPECTED MY TRANSMISSION. A WRITTEN REPORT FROM VW SERVICE WAS GIVEN TO ME THEY FOUND NO PROBLEMS. CURRENTLY VW IS REPLACING MY TRANSMISSION, THEYRE NOT ADMITTING THE POSSIBILITY OF ENGINE DAMAGE. THE SERVICE MANAGER CAREL TOLD ME,1/21/03,THAT THEY HAVE NO WAY OF KNOWING IF THE NEW REPLACEMENT TRANSMISSION MIGHT FAIL LIKE THE FIRST. MY CONCERN IS THAT I MIGHT NOT BE AS LUCKY NEXT TIME. I COULD BE REAR ENDED OR HIT HEAD-ON IF MY WHEELS LOCK UP AGAIN SPONTANEOUSLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003243January 23, 2003
ELECTRICAL SYSTEM:IGNITION
VW JETTA 1.8T ABRUPT ENGINE FAILURE STOPPING CAR DEAD IN HEAVY FREEWAY TRAFFIC. WAS TOLD IT WAS KNOWN IGNITION DEFECT FIXED ONE OF FOUR DEFECTIVE "COILS". VWOA WOULD NOT REPLACE OTHER THREE AND SAID THAY WOULD PROBABLY FAIL ALSO BUT IT IS NOT THEIR PROBLEM UNTIL IT FAILS. EXTREMELY DANGEROUS! THIS SEEMS TO BE WIDESPREAD THROUGHOUT AUDI ANDVW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10004478January 23, 2003
ENGINE AND ENGINE COOLING
WHEN VEHICLE WAS AT AN IDLE, IT STARTED SHAKING AND THE ENGINE LIGHT WAS FLASHING. CONSUMER HAD VEHICLE TOWED. THE DEALERSHIP INDICATED THAT THIS WAS CAUSED BY THE CYLINDER COIL GOING BAD. PLEASE PROVIDE MORE DETAILS. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10004519January 23, 2003
ELECTRICAL SYSTEM:IGNITION
WHILE DRIVING ONE OF VEHICLE'S IGNITION COILS FAILED CAUSING CAR TO STALL. THE DEALER ADVISED CONSUMER 1 MORE COIL OUT OF THE FOUR IS BADLY DAMAGED AND WILL SOON FAIL. DEALER WILL NOT REPLACE UNTIL COIL FAILS. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10004524January 23, 2003
ENGINE AND ENGINE COOLING
CONSUMER STATED THAT WHILE DRIVING AT ANY SPEED AND WITHOUT WARNING THE VEHICLE WILL SHUT OFF CAUSING CONSUMER TO PULL OVER. DEALER NOTIFIED. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10004365January 22, 2003
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
CONSUMER CALLED COMPLAINING ABOUT HAVING PROBLEMS WITH THE IGNITION COIL PACKS. ALSO STATED THAT WHILE DRIVING THE VEHICLE THE ENGINE LIGHT CAME ON AND THE VEHICLE LOSES POWER AND STALLS. DEALER WAS CONTACTED AND STATED THE IGNITION COILS WERE BAD AND NEEDED TO BE REPLACED BUT THEY ALSO TOLD THE CONSUMER THAT THEY DID NOT KNOW FOR HOW LONG THEY WERE GOING TO LAST FOR. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003220January 22, 2003
ELECTRICAL SYSTEM:IGNITION
LOSS OF POWER....ROUGH IDLE....CHECK ENGINE LIGHT ON.....COIL PACK FAILURE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10004215January 21, 2003
VISIBILITY:WINDSHIELD WIPER/WASHER:SWITCH/WIRING
WHILE DRIVING UNDER RAINY CONDITIONS, CONSUMER STATES THE VEHICLE WIPERS MAY STOP FOR 15 SECONDS THEN THEY'LL START BACK UP AGAIN. ALSO THEY STOP ANY WHERE ON THE WINDOW, AND ITS DISTRACTING TO DRIVER. PLEASE PROVIDE ANY FURTHER INFORMATION. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10004280January 21, 2003
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
WHILE DRIVING AT ANY SPEED THE VEHICLE VIBRATES AND SUDDENLY TAKES OFF FASTER THAN NORMAL. THERE IS A SMELL OF SULFUR. TOOK TO DEALER AND THE DEALER STATED THE IGNITION COILS ARE FAULTY. DEALER IS REPLACING WITH THE SAME DESIGN COIL. PLEASE PROVIDE ANY FURTHER INFORMATION. PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003088January 21, 2003
SEAT BELTS:FRONT
I WAS TRAVELING WAS TRAVELING ABOUT 15-25 MILES PER HOUR, WHEN I STRUCK THE CAR IN FRONT OF ME. THERE WAS NO DAMAGE TO CAN IN FRONT, ALTHOUGH MY HOOD AND BUMPER WAS DENTED. ALSO, MY DRIVER''S SIDE AIRBAG HAD DEPLOYED. NOT THINKING ANYTHING OF IT, I GOT OUT OF THE CAR TO INSPECT THE DAMAGE'WHEN I RETURNED TO THE CAR, I SAW A FIRE HAD IGNITED BY THE DRIVER''S SIDE SEAT BELT'(THIS STATEMENT WAS MADE TO THE FIRE DEPARTMENT AND POLICE AT THE TIME) WITHIN 10 TO 15 MINUTES, WHILE WAITING FOR THE FIRE DEPARTMENT THE ENTIRE CAR BURNED UP. I CONTACTED VW AFTER SEEING THE RECALL ON YOU WEBSITE AND NOTIFIED THEM THAT NO ONE HAD EVER CONTACTED BE ABOUT THE RECALL, THEY STATED THAT THERE WAS NOTHING THEY COULD DO ABOUT IT SINCE THE CAR WAS ALREADY 3 TO 4 YEARS OLD. I''VE PASSED ON ALL THE INFORMATION TO MY INSURANCE COMPANY AND HOPING THEY WILL SEEK REIMBURSEMENT FROM VW.
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#10003099January 21, 2003
ENGINE AND ENGINE COOLING:ENGINE
ENGINE FAILURE DUE TO COMPLETE FAILURE OF 2 IGNITION COILS. CAR DOES NOT GET POWER, OPERATES AT DANGEROUSLY LOW SPEEDS, ESPECIALLY WHEN YOU'RE ON THE HIGHWAY. ACKNOWLEDGED BY DEALER AS A MAJOR PROBLEM WITH 2002 1.8TURBO VW/AUDI ENGINES. MANUFACTURER DEFECT BUT WILL ONLY PERMIT REPLACEMENT OF COILS THAT ARE "BAD" EVEN THOUGH THEY KNOW THE OTHERS MAY GO TOO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003111January 21, 2003
SERVICE BRAKES, AIR:DISC:CALIPER
CALIPERS WERE STUCK ON AND RUINED THE BACK LEFT ROTOR ON MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003132January 21, 2003
ELECTRICAL SYSTEM:IGNITION
COIL PACK FAILURE - THIS IS A WIDESPREAD PROBLEM WITH NEWER VW AND AUDI MODELS WITH THE 1.8T ENGINES. WHILE VW SAYS IT'S NOT A SAFETY ISSUE - WHAT HAPPENS IF YOU'RE ON A HIGHWAY AT 70MPH WITH A TRUCK RIGHT BEHIND YOU AND YOU SUDDENLY STALL OR LOSE POWER? WHAT ABOUT TURNING IN FRONT OF TRAFFIC AND LOSING POWER OR STALLING?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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