Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10012350March 20, 2003
ELECTRICAL SYSTEM
NAR 03-24-2003 MR. THE VEHICLE HAS BEEN TO THE REPAIR SHOP ON 6 DIFFERENT OCCASIONS FOR THE SAME STALLING PROBLEM. THE FIRST TIME THE INCIDENT HAPPENED THE VEHICLE LOST ALL POWER AFTER COMING TO A STOP. AFTER THE FIFTH VISIT THE CONSUMER WAS TOLD THERE WAS A PROBLEM WITH THE IGNITION COIL AND THE CONSUMER WOULD HAVE NO OTHER PROBLEMS, HOWEVER THAT PROVED NOT TO BE TRUE. EACH TIME THE CONSUMER WENT TO THE DEALER ANOTHER PART WAS REPLACED WITH THE SAME RESULTS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10010787March 20, 2003
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
TWO OF THE WINDOWS ON MY 98 JETTA HAVE GONE OUT. MANY OF MY FRIENDS WHO ALSO DRIVE JETTA'S HAD THEIR WINDOWS GO OUT ALSO. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10012058March 19, 2003
ELECTRICAL SYSTEM
THE COIL PACK FAILED ON THE VEHICLE, THE MANUFACTURER INFORMED CONSUMER ONLY THE DEFECTIVE COILS WOULD BE REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10011441March 18, 2003
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING:COOLING SYSTEM
THE ENGINE LIGHT ILLUMINATED, THE DEALER STATED THE IGNITION COIL WAS DEFECTIVE. THE VEHICLE OVER HEATED, AND THE PROBLEM WAS DIAGNOSED AS A RUPTURED COOLANT PUMP. *TS *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10011963March 18, 2003
SERVICE BRAKES, HYDRAULIC
THE BRAKES LOCKED UP CAUSING EXTEND STOPPING DISTANCE. DEALER NOTIFIED. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10009600March 17, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
PREMATURE WEAR OF FRONT BRAKE PADS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10009731March 17, 2003
ELECTRICAL SYSTEM:IGNITION
ON SEVERAL OCCASIONS, WHILE DRIVING, THE CHECK ENGINE SOON LIGHT CAME ON, THE VEHICLE STARTED TO SHAKE AND THE VEHICLE HAD NO POWER. TWO OF THE FOUR IGNITION COILS HAD FAILED AND WERE REPLACED. CONSUMER FELT IT WOULD HAVE BEEN MORE COST EFFECTIVE IF ALL FOUR IGNITION COILS WERE REPLACED. HOWEVER DEALERSHIP CLAIMED THAT WAS AGAINST COMPANY POLICY. *TT *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10010476March 14, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
VOLKSWAGEN OF AMERICA KNOWS ABOUT A BRAKE PROBLEM WITH 2001 JETTA'S. THEY ARE SOFT BRAKE PADS, WEARING OUT BEFORE IT'S TIME WITH NO INDICATION WHAT SO EVER. THE BRAKES GRIND INTO THE ROTORS, WHICH NEED TO BE REPLACED. VW HAS REPLACED BOTH PADS AND BRAKES WITH SOME CUSTOMERS (OUTSIDE OF THE WARRANTY PROBLEM) BUT CONTINUES TO DENY IT IN OTHERS - SUCH AS MYSELF. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10011691March 13, 2003
ENGINE AND ENGINE COOLING:ENGINE
THE VEHICLE VIBRATED AND THEN STALLED.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10011408March 11, 2003
SEAT BELTS:FRONT:RETRACTOR
THE SEAT BELTS FAILED TO RETRACT.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10011265March 10, 2003
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
THE HEATER SEAT CAUGHT ON FIRE.*JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10010116March 7, 2003
AIR BAGS:SIDE/WINDOW
I WAS BACKING OUT OF MY PARKING SPOT AND MY DRIVER SIDE TIRE HIT THE CURB. THERE WAS A SCRATCH ON MY MUFFLER. MY SIDE CURTAIN AIR BAG AND THE AIR BAG IN MY SEAT DEPLOYED. I WAS TOLD MY FIRST TIME OF CONTACTING THE MANUFACTURER (BEFORE I MADE A CLAIM) THAT THE SENSORS WERE IN THE FRONT OF THE CAR AND THE AIR BAGS SHOULD NOT HAVE DEPLOYED. AFTER I FILED A CLAIM ALL OF A SUDDEN THEY LOST ALL TIES WITH ME EVER TALKING WITH THAT SPECIALIST BUT ALL MY OTHER CONVERSATIONS WITH THE MANUFACTURER WERE RECORDED. AFTER ARGUING WITH THEM FOR MONTHS I DECIDED TO GO AHEAD AND FILE A CLAIM THROUGH MY INSURANCE COMPANY. DOING THAT I HAD TO WAIT 3 WEEKS BEFORE MY AIR BAGS WOULD COME IN BECAUSE THEY DID NOT HAVE ANY IN THE WHOLE COUNTRY. A GENTLEMAN AT MY OFFICE HIS SON ALSO WAS DRIVING DOWN THE RODE WENT OVER A STEEL PLATE AND THE SAME AIR BAGS WENT OFF. THEY AGAIN TOLD HIM 3-4 WEEKS FOR THE AIR BAG. THE AIR BAGS WENT OFF DUE TO A SCRATCH UNDER THE DOOR.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10009269March 6, 2003
ENGINE AND ENGINE COOLING:ENGINE
THE VEHICLE EXPERIENCED INTERMITTENT STALLING. *AK *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10008236February 28, 2003
TIRES:SIDEWALL
SIDEWALL FAILURE OF TUBELESS RADIAL RIGHT FRONT TIRE. MICHELIN "PILOT" XSE HX MXM4 225/45 R17 TREADWEAR: 300 TEMPERATURE: A TRACTION: A TIRE WAS PROPERLY INFLATED AND HAD ONLY 8,190 MILES (OEM). MOUNTED ON A 2002 VW JETTA GLS. DOT #: B98AH5BX3801 TREAD DEPTH UPON REMOVAL WAS 8/32" NO PRIOR DAMAGE TO VEHICLE, I.E., STEERING LINKAGE, STRUCK POT HOLES, CRASHES, ETC...NO PERCEIVABLE CONTRIBUTING FACTORS OTHER THAN WORKMANSHIP/MATERIAL DEFECT. I COVET SIMILAR INFORMATION, I.E., CONSUMER PROBLEMS/COMPLAINTS. I AM A PUBLIC SAFETY EMPLOYEE (STATE TROOPER) AND I HAVE EXTENSIVE TRAINING IN TRAFFIC HOMICIDE INVESTIGATION/TRAFFIC CRASH RECONSTRUCTION. IF YOU READ THIS AND FEEL THAT YOU EXPERIENCED THE SAME PROBLEM, PLEASE EMAIL ME AT: [email protected]. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10008239February 28, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, POWER TRAIN:AUTOMATIC TRANSMISSION
I PURCHASED THIS CAR FOR MY DAUGHTER. THE MAJOR PROBLEMS ARE COMPLAINTS OF HAVING TROUBLE STOPPING. I WAS CONCERNED SO I DROVE IT AND IMMEDIATELY I HEARD A GRINDING NOISE AND FELT A VIBRATION WHILE APPLYING THE BRAKES. I TOOK IT TO A LOCAL FIRESTONE TIRE AND THEY FELT THE VIBRATION AND HEARD THE GRINDING NOISE BUT THE BRAKE PADS LOOKED GOOD SO THEY ADVISED ME TO TAKE IT TO THE DEALER, AS IT WAS PROBABLY A WARRANTY ISSUE. I TOOK IT TO THE DEALER AND THEY CHARGED ME $37.00 TO TELL ME THAT THE ROTORS WERE WARPED AND IT'S NOT COVERED BY WARRANTY. I WAS ADVISED VW IS AWARE OF THIS PROBLEM. (WHY CHARGE ME $37.00 FOR A PROBLEM THAT (THEY KNOW) THEY HAVE?). HOW CAN THIS HAPPEN ON A BRAND NEW CAR THAT DOESN'T EVEN NEED IT'S FIRST SET OF BRAKE PADS? I AM STILL NOT SURE WHAT TO MAKE OF THE BRAKING PROBLEM. THE ROTORS WERE JUST DISCOVERED BECAUSE I WAS COMPLAINING OF A BRAKING PROBLEM. *JB SECONDLY,WHILE DRIVING, THE CAR JERKS BACK AND FORTH AND SOMETIMES JOLTS. I AM CONCERNED AS TO WHAT THIS COULD BE. THE DEALER HAS NO IDEA. *JB I PAID $27,000 FOR THIS CAR TO INSURE MY CHILD'S SAFETY. I AM NOW WONDERING JUST HOW SAFE IT IS.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10008174February 27, 2003
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
FRONT RIGHT WINDOW JUST FELL TO THE BOTTOM OF THE DOOR AFTER A POP SOUND. THIS IS A POWER WINDOW SYSTEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10008183February 27, 2003
ENGINE AND ENGINE COOLING:ENGINE
MY CAR WAS A LEMON THE ENGINE SEIZED WHEN THE CAR HAD NOT EVEN REACHED 60,000 MILES DESPITE REGULAR MAINTENANCE AND HUNDREDS OF DOLLARS IN REPAIRS.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10008228February 27, 2003
ELECTRICAL SYSTEM:IGNITION
HELLO. MY COMPLAINT IS ABOUT THE 2002 JETTA 1.8T. I PURCHASED MINE IN MAY 2002 FROM CURRAN VW IN STRATFORD, CT. WITH JUST 400 MILES ON THE CAR, AN IGNITION COIL MALFUNCTIONED, AND THE SHIFTING PERFORMANCE WAS VERY POOR. IN NOVEMBER, THE SECOND IGNITION COIL MALFUNCTIONED. I WAS PLACED IN A RENTAL FOR ABOUT 10 DAYS. MADE THE TRIP BACK TO MA TO PICK UP THE CAR, GOT BACK TO CT JUST TO HAVE THE THIRD IGNITION COIL MALFUNCTION, LESS THAN ONE WEEK LATER. THEN, TWO WEEKS AGO THE CAR BEGAN, ONCE AGAIN, TO SHAKE VIOLENTLY AND LOSE POWER ON I-95 AT 6:30AM ON MY WAY TO WORK. I WAS FORCED TO TAKE THE CAR DOWN TO 20MPH. I DROPPED THE CAR OFF AT VW FOR INSPECTION AND WAS TOLD IT WAS FINE AND THAT IT WAS NOT THE IGNITION COIL, BUT THAT THEY RESET THE COMPUTER FOR MY PEACE OF MIND. I WAS ALSO TOLD THAT DESPITE WHAT I'VE READ ABOUT THE RECENT RECALL RE: THE IGNITION COILS THAT I HAD TO WAIT UNTIL THEY FAILED BEFORE HAVING ANY REPLACED. (THE ONE REPLACED LAST MAY WAS REPLACED WITH THE SAME POOR QUALITY COIL.) IT'S ABOUT A WEEK LATER AND THE CAR HAS BEEN TOWED FOR THE 4TH IGNITION COIL FAILURE. I CAN'T TAKE IT. I FEEL TOTALLY UNSAFE IN THIS CAR. I DRIVE IN THE SLOW LANE SO AS TO BE CLOSE TO THE BREAK DOWN LANE. HOW ANYONE CAN SAY THAT THIS IS NOT A SAFETY ISSUE IS BEYOND ME, WHEN THE CAR SIGNIFICANTLY LOSES POWER WITH NO WARNING - AND ON A HIGHWAY WHERE CARS ARE TRAVELING AT 60-80 MPH! THIS IS A VERY SERIOUS ISSUE THAT MUST BE ADDRESSED. THIS CAR WAS A TOTAL WASTE OF $25K+. WHAT A TERRIBLE FIRST NEW CAR BUYING EXPERIENCE.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10009175February 24, 2003
EXTERIOR LIGHTING:HEADLIGHTS
THE HEADLIGHTS FAILED, WHICH CAUSED LIMITED VISIBILITY.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10007946February 21, 2003
VEHICLE SPEED CONTROL
WHEN I SHIFT FROM REVERSE TO DRIVE THERE IS A 2 SECOND DELAY AND AT TIMES I CAN STILL BE ROLLING BACK AN ADDITIONAL 2-3 FT. ALSO MY VEHICLE WILL ACCELERATE W/O ME TOUCHING THE GAS. I HAVE TO HIT THE BRAKES AND AT TIMES THIS WILL NOT WORK. I WAS INVOLVED IN AN ACCIDENT WHEN I BRAKED AND MY JETTE ACCELERATED INTO THE BACK OF ANOTHER VEHICLE. PLEASE HELP.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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