Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10014462April 16, 2003
SERVICE BRAKES, HYDRAULIC
2000 JETTA - VIN [XXX] WHEN REPLACING MY BRAKE DISC PADS I NOTED THAT THE FRONT DISCS PADS ARE IN SHOW ROOM QUANTITY. IT APPEARS THAT ONLY THE REAR BRAKES ARE WORKING. TO HAVE 40000 MILES ON A CAR AND HAVE VIRTUALLY NO WEAR ON THE FRONT DISC PADS GIVES ME CAUSE FOR CONCERN. WHAT IS THE BRAKE DESIGN BASIS FOR THE 2000 JETTA? IS THE OPERATION OF ONLY THE REAR BRAKES A SAFETY CONCERN? CAN THE 2000 JETTA MEET THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION (NHTSA) STANDARDS FOR ALLOWABLE STOPPING DISTANCE WITH ONLY REAR DISC BRAKE OPERATION? VW INTERNATIONAL RESPONDED BY PHONE CALL NOTING THAT THEY WERE NOT CONCERNED IF THE FRONT WHEEL BRAKES WERE NOT WORKING. OUR FAMILY PURCHASED TWO 2000 JETTA'S AT THE SAME TIME. THE SECOND JETTA HAD THE REAR BRAKES REPLACED AT 30000 MILES AT DEALER COST. THEY CALLED IT PREMATURE WEAR. ALSO AT 40000 MILES THE SECOND JETTA FRONT BRAKES HAD TO BE REPLACED. THE DEALER CALLED THIS NORMAL WEAR. I'M NOT SURE WHAT IS CONSIDERED NORMAL BASED ON WHAT VW SAYS. I DO KNOW I AM CONCERNED THAT THE FRONT BRAKES ARE NOT WORKING. *NLM INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10014362April 14, 2003
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP, SUSPENSION:FRONT:SHOCK ABSORBER
MAJOR GAS LEAK ON RECENTLY PURCHASED (USED) 1999 VOLKSWAGEN JETTA, ALSO NEEDED REPAIR TO LEFT FRONT SHOCK TOWER, CAUSES AND REASONS FOR NEED OF REPAIR UNKNOWN. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10014266April 11, 2003
ENGINE AND ENGINE COOLING:ENGINE, AIR BAGS
MY CAR WHICH WAS PURCHASED BRAND NEW IN JULY 2001 HAS BEEN TO THE REPAIR SHOP 13 TIMES. I PURCHASED A 2001 VOLKSWAGEN JETTA. THE ONGOING PROBLEM IS THAT THE CAR IS LOSING POWER WHILE ACCELERATING. VOLKSWAGEN DOESN'T WANT TO ACKNOWLEDGE THE DEFECT OF THEIR OWN PRODUCT. I WAS TOLD TWO THINGS WHICH DOESN'T MAKE SENSE TO ME. FIRST, I WAS TOLD MY ENGINE IS NOT APART OF THE RECALL FOR THOSE OTHER VW CARS THAT ARE LOSING POWER. SECOND, A VW REPRESENTATIVE TOLD ME IT WAS MY EXTRA CAR MATS THAT IS PROBABLY CAUSING THE PROBLEM. I THINK VOLKSWAGEN IS JUST IGNORING THIS SERIOUS PROBLEM. IF MY CAR SLOWS DOWN ON ME WHENEVER IT WANTS AND I DIE AS A RESULT OF THEIR DEFECT PRODUCT THAT THEY DON'T WANT TO RECOGNIZE, IT IS TRULY GOING TO BE A SERIOUS PROBLEM. THE CAR HAD PROBLEMS WITH THE ENGINE, AIRBAGS, MALFUNCTIONED SENSOR, CLOCK SPRING, HARNESS, AND NOW IT IS LOSING POWER. ALTHOUGH THIS CAR HAS HAD NUMEROUS PROBLEMS, THIS IS THE MOST SERIOUS PROBLEM THAT I WOULD LIKE O BE RECTIFIED. VOLKSWAGEN SERVICE DEPARTMENT CHANGED THE COMPUTER AND TOLD ME THIS WILL DEFINITELY SOLVE THE PROBLEM. OBVIOUSLY IT DID NOT SOLVE THE PROBLEM. SINCE THE COMPUTER WAS CHANGED IN SEPT. 2002 THE CAR LOST POWER 3 TIMES SINCE THEN.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10015365April 8, 2003
ENGINE AND ENGINE COOLING:COOLING SYSTEM
A STRONG SMELL OF ANTI FREEZE CAN BE SMELLED INSIDE HE VEHICLE WHILE DRIVING. THE DEALER WAS NOTIFIED. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10015018April 8, 2003
ELECTRICAL SYSTEM
THE VEHICLES SPARK PLUGS AND IGNITION COIL WERE REPLACED. THE CONSUMER WAS MADE AWARE THAT VW/AUDI RECALLED VARIOUS VEHICLES DUE TO FAULTY/DEFECTIVE IGNITION COILS AND THAT THE COILS EXPERIENCED HIGHER THAN NORMAL FAILURE RATES. CONSUMER REQUESTED REIMBURSEMENT. * MR *AK *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10015279April 7, 2003
ELECTRICAL SYSTEM:IGNITION
WHILE DRIVING 2 IGNITION COILS FAILED ON TWO SEPARATE OCCASIONS WHICH CAUSED THE VEHICLE TO STALL. THE FIRST FAILURE WAS ON 11/30/02 AT 9500 MILES AND THE SECOND FAILURE WAS ON 01/18/03 AT 11000 MILES. THE MANUFACTURER ADVISED THAT THEY WILL ONLY REPLACE DEFECTIVE COILS WHEN THEY FAIL. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10013992April 5, 2003
SERVICE BRAKES, HYDRAULIC, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM, EQUIPMENT
BACK BRAKES AND ROTORS HAD TO BE REPLACED ON MY 2001 JETTA GLX V6 WHICH WAS PURCHASED 08/01. I ONLY HAD 23,000 MILES ON THE CAR! AT MY 20,000 MILE SERVICE NO PROBLEMS WERE MENTIONED. MY CHECK ENGINE LIGHT CAME ON TOO. I HAD TO HAVE MY O2 SENSOR REPLACED UNDER WARRANTY. THE WARRANTY DID NOT COVER THE BRAKES. I DO NOT RIDE THE BRAKES. 1 MONTH AFTER I BOUGHT THE CAR I NOTICED THAT WHEN I START IT IN THE MORNING IT MAKES A SOUND LIKE AND OLD JUNKY CAR WOULD. I HAD IT TO THE DEALER TWICE FOR THIS AND THEY SAID ITS NOTHING AND THAT'S THE WAY A V6 SOUNDS! IT ONLY DOES IT ON THE FIRST START OF THE DAY. I AM AFRAID IT WILL END UP BEING SOME VERY EXPENSIVE PROBLEM IN THE FUTURE. 9 MONTHS AFTER I HAD THE CAR THE ARM REST CAME APART AND HAD TO BE FIXED UNDER WARRANTY. I WILL NEVER BUY ANOTHER VOLKSWAGEN AGAIN AND I WOULD NOT RECOMMEND THEM TO MY FRIENDS WHO ARE MD'S AND RN'S AND CAN AFFORD NICE CARS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10013902April 3, 2003
VISIBILITY:WINDSHIELD WIPER/WASHER
WHENEVER YOU USE THE WINDSHIELD WASHER, SOME OF THE FLUID GETS INTO THE VENT AND YOU CAN SMELL IT IN THE CABIN AND EVEN SOMETIMES TASTE IT AS YOU ARE DRIVING. I BELIEVE WINDSHIELD WASHER FLUID IS TOXIC. I HAVE TWO LATE MODEL VOLKSWAGENS, THEY BOTH DO THIS EVERYTIME. I'VE NEVER EXPERIENCED THIS WITH ANY OTHER CAR I'VE DRIVEN BEFORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10011772April 2, 2003
ELECTRICAL SYSTEM:IGNITION
IGNITION COIL FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10015044April 2, 2003
AIR BAGS:SIDE/WINDOW
THE PASSENGER'S SIDE AIR BAG DEPLOYED WITHOUT IMPACT. *JB.....*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10015058April 2, 2003
SUSPENSION:FRONT:SHOCK ABSORBER
THE FRONT SHOCKS FAILED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10015060April 2, 2003
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
THE ANTI-LOCK BRAKE FAILED, WHICH CAUSED THE VEHICLE TO EXPERIENCE EXTENDED STOPPING DISTANCE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10015063April 2, 2003
TIRES:TREAD/BELT
THERE WAS NO TREAD LEFT ON ALL 4 TIRES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10013846April 2, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE NOW HAD TO REPLACE THE TRANSMISSION IN MY ONE OWNER AUTOMATIC JETTA, THREE TIMES. MY LAST TRANSMISSION WAS REPLACED 35,000 MILES AGO, AND I NOW NEED TO SPEND 1,700 DOLLARS TO REPLACE IT. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10013764April 1, 2003
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
THE AC/HEAT TEMPERATURE CONTROL PANEL NO LONGER ILLUMINATES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10013799April 1, 2003
ELECTRICAL SYSTEM
DEAR SIRS: COMPLAINT AGAINST: VOLKSWAGEN (VW) OF AMERICA, ROCHESTER HILLS, MI BURLINGTON VW (BVW) AND ENTERPRISE CAR RENTAL (ECR), BOTH IN BURLINGTON, NJ. "IN ORDER TO MINIMIZE INCONVENIENCE TO CUSTOMERS DURING REPAIR, (VW) WILL OFFER ALTERNATIVE TRANSPORTATION AT NO COST." - FROM VW WEBSITE, IGNITION COIL PROBLEM. I OWN A 2001 VW JETTA WOLFSBERG T1.8. PURCHASED: 8/23/01. CURRENT MILEAGE: 17,200. WARRANTY: UNTIL 8/23/03. ON 3/1/03, THE 2ND ENGINE MALFUNCTION OCCURRED. ONE IGNITION COIL MALFUNCTIONED & THE CAR WAS TOWED TO VW. WHEN A NEW COIL BECAME AVAILABLE, CAR WAS REPAIRED ON 3/11/03. VW ALLOWANCE FOR RENTAL CARS IS $25/DAY. I COULDN'T FIND A RENTAL AT THIS PRICE. BVW HAS ARRANGEMENTS W/ ECR (OPEN M-F) NEXT DOOR ON RT. 130 -- VW CUSTOMERS CAN GET A CAR FOR $25/DAY. THOUGHT I HAD INSURANCE THROUGH MY CREDIT CARD, SO I TURNED DOWN LOSS DAMAGE WAIVER ($13/DAY). ECR FOUND DAMAGE ON CAR. I AM UNCERTAIN HOW OR WHEN DAMAGE OCCURRED. I TOLD THEM I WOULD CALL MY CREDIT CARD COMPANY, AND WAS TOLD THEY WOULDN'T COVER ME -- I DIDN'T PAY FOR THE RENTAL. WHY WASN'T THIS MADE CLEAR AT THE TIME OF RENTAL BY BVW OR ECR? I CONTACTED VW TO ASK THEM WHY THEY DON'T NOTIFY THEIR CUSTOMERS OF THIS PITFALL, AND THEY SAID THEY SHOULD NOT HAVE TO -- VW CUSTOMER CARE # 30127362. I HAVE $500 DEDUCTIBLE ON MY INSURANCE, COST OF DAMAGES TO RENTAL $548.90, INCLUDES LOSS OF USE. I WILL PAY ECR IN GOOD FAITH. ONLY ONE COIL (OF 4) REPLACED 3/11/03. ANOTHER ONE WILL LIKELY MALFUNCTION, LEAVING ME STRANDED AT ANY TIME. BECAUSE I HAD INSUFFICIENT INSURANCE, I PAID $548.90 THIS TIME. WHAT WILL I PAY NEXT TIME? WHAT ARE MY RIGHTS IN DEALING WITH VOLKSWAGEN? IF PARTS WERE READILY AVAILABLE ON MY CAR, WHICH IS UNDER WARRANTY, I WOULD NOT HAVE HAD TO WAIT TEN DAYS FOR CAR REPAIRS. ALL FOUR IGNITION COILS SHOULD HAVE BEEN REPLACED AT ONE TIME FOR MY SAFETY. RIGHT NOW I HAVE A NEW CAR THAT IS UNRELIABLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10010975March 25, 2003
AIR BAGS:SIDE/WINDOW
AS MY FAMILY AN I WERE DRIVING DOWN TEH FREEWAY, THE PASSENGER SIDE AIRBAGS INCLUDING THE INE IN THE SEAT DEPLOYED FOR NO APPARENT REASON. WE DID NOT EVEN HIT A BUMP, THE BAGS JUST DEPLOYED. WE JUST WANTED TO REPORT THIS TO HELP TRACK A PROBLEM, IF THERE IS ONE WITH THIS TYPE OF CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10011026March 25, 2003
ELECTRICAL SYSTEM:IGNITION
THIS IS THE SECOND TIME IN ONE MONTH THAT I HAVE TAKEN MY 2002 VW JETTA WAGON IN FOR REPAIR FOR THE IGNITION COIL PROBLEM. HOW CAN A CAR MANUFACTURER ALLOW SOMEONE TO DRIVE AROUND IN A UNSAFE VEHICLE ESPECIALLY WHEN YOU OR THE DEALER CAN NOT PREDICT WHEN THIS WILL HAPPEN NEXT? THIS PROBLEM NEEDS TO BE RESOLVED, BUT THE CORPORATIONS ALWAYS WIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10010931March 24, 2003
ELECTRICAL SYSTEM
CAR HAS SEVERAL ELECTRICAL PROBLEMS. HAVE ALREADY SPENT ABOUT $1000 ON VARIOUS IGNITION RELATED REPAIRS AT THE DEALERSHIP. PART OF THE DASHBOARD LIGHTS DO NOT WORK, TRUNK CAN NOT BE OPENED FROM THE INSIDE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10010897March 22, 2003
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM, STRUCTURE:BODY, SUSPENSION, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
WHERE TO START? PROBLEM WITH THE LOCK CYLINDERS, WHICH BROKE AND HAD TO BE REPLACED, INSTRUMENT CLUSTER LIGHTS BLOWN OUT, REPLACED THE BULBS AND 1 MONTH LATER THEY ARE BLOWN OUT AGAIN, WINDOW REGULATORS FAILED, THE STEEL CABLE SNAPPED INSIDE THE HOUSING FAULTY DESIGNED WHEEL AND MOTORS BLOWN, CAN NOT BUY MOTORS SEPARATELY NEED TO BUY THE WHOLE REGULATOR WHICH COSTS OVER $200, PAINT PEELED AND CRACKED, SIDE MOLDING FELL OFF HAD TO RE-GLUE, AND THAT IS ALL I CAN THINK OF OFF HAND I AM NOT INCLUDING THE NUMEROUS SUSPENSION AND EXHAUST PROBLEMS.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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