Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10019523May 8, 2003
AIR BAGS
WHILE DRIVING, THE AIR BAGS DEPLOYED WITHOUT ANY IMPACT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10018344May 7, 2003
SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM
MY 2001 VW JETTA JUST ROLLED 30000 ON THE ODOMETER. I HAVE HEARD THAT THERE ARE PROBLEMS WITH THE BRAKE PADS ON THE REAR OF THE CAR. I HAD TO PAY $350 TO GET THE PADS REPLACED AND GET THE ROTORS REFINISHED. I DON'T DRIVE THE CAR UNUSUALLY HARD AND DID NOT EXPECT THE BRAKES TO GO SO QUICKLY. ALSO, THIS PAST WINTER, ALL OF THE SPARK PLUGS WERE SHOT. THIS NOT SURPRISINGLY OCCURRED RIGHT AFTER THE WARRANTY EXPIRED. I HAVE HAD NUMEROUS LITTLE PROBLEMS WITH THE CAR SINCE I BOUGHT IT. I AM LEANING TOWARD NEVER LOOKING TO PURCHASE A VOLKSWAGEN AGAIN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10016826May 1, 2003
UNKNOWN OR OTHER
I PURCHASED A NEW 2001 TDI JETTA. I HAVE HAD THREE MASS AIR SENSORS REPLACED, TWO OF WHICH WERE COVERED UNDER MY EXTENDED WARRENTY AT APPROXIMATELY 37,000 MILES, THIS LAST ONE WAS NOT. VW REFUSED TO ASSIST WITH THE REPAIR. ALSO, A DEALER PREVIOUSLY TOLD ME BACK IN AUGUST 2002 THAT I NEEDED $700.00 WORTH OF GLOW PLUG SENSORS AND GLOW PLUGS. I HAD THEM REPLACE THE SENSOR FOR $400.00. THEY DID NOT HAVE THE GLOW PLUGS IN STOCK. INCIDENTLY MY CAR STARTED EVERY TIME THIS WINTER IN THE FREEZING COLD. IT TURNS OUT THAT THEY WERE NOT BAD AFTER ALL AND THAT I NEEDED A GLOW PLUG HARNESS FOR $118.00., WHICH I FOUND OUT LAST WEEK WHEN IT BROKE DOWN ON ME AGAIN. IF I HAD REPLACED THE PLUGS I WOULD HAVE WASTED ANOTHER $300.00. LAST WEEK MY CAR DISPLAYED THE SAME SYMPTOMS AS IT DID WHEN MY MASS AIR SENSOR FAILED THE FIRST TWO TIMES. I TOOK IT TO THE FIRST DEALER THAT I COULD GET IN TO AND THEY TOLD ME NEEDED TO CLEAN MY INTAKE MAINFOLD, REPLACE THE FUEL FILTER, AIR FILTER, GLOW PLUG HARNESS AND MASS AIR SENSOR FOR $1200.00. I UNDERSTAND THAT THEY HAVE TO VW HAS TO REPLACE GREATER THAN 50% OF THEIR MASS AIR SENSORS. WHY ARE THEY NOT RECALLED. I DRIVE 100 MILES TO WORK EACH WAY AND THIS CAR HAS BEEN AN EXPENSIVE LET DOWN. I HAVE NO FAITH IN THE VW COMPANY AND ONCE THEY GET YOUR MONEY THEY DO NOT SEEM TO CARE AT ALL. THE CAR IS UNSAFE. I WILL CONTINUE TO PURSUE THEM UNTIL I GET SOME RESOLUTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10016886May 1, 2003
ELECTRICAL SYSTEM:IGNITION, FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:INJECTORS
IN THE LAST SIX MONTHS MY 2002 JETTA 1.8T HAS BEEN IN THE SHOP 3 TIMES FOR FAULTY COIL PACKS AND NOW I NEED ALL NEW FUEL INJECTORS. THIS IS A SERIOUS SAFETY ISSUE THAT SHOULD BE INVESTIGATED. I HAVE HAD 2 NEW SETS OF REDESIGNED COIL PACKS AND I STILL GET AN ENGINE LIGHT CAUSING THE CAR TO LOSE POWER AND RUN ROUGH, NOT SOMETHING YOU WANT HAPPENING TO YOU WHILE DRIVING 65 MILES A HOUR ON A BUSY HIGHWAY. I WISH VOLKSWAGEN WOULD ISSUE A RECALL BEFORE SOMEONE REALLY GETS HURT. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10017666April 28, 2003
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING, THE VEHICLE SUDDENLY DECREASED IN SPEED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10016570April 27, 2003
ENGINE AND ENGINE COOLING:ENGINE
TO WHOM IT MAY CONCERN, WHEN "FLOORING" MY 2001 VW JETTA GLS 1.8T AS TO MERGE ON THE HIGHWAY, APPROX. 50% OF THE TIME I EXPERIENCE LOSS OF POWER. THE ENGINE AND TURBO SEEM TO STALL OUT UNTIL I LET OFF THE GAS AND REAPPLY. DUE TO THE SPORADIC NATURE OF THIS, THE DEALER CAN NOT RECREATE. I BELIEVE THIS TO BE VERY DANGEROUS, WHEN MERGING ON A FREEWAY I EXPECT MY CAR TO PROVIDE CONTINUOUS ACCELERATION, NOT TO STALL OUT. GIVEN THE NATURE OF HONOLULU'S FREEWAY, IT IS MOST IMPORTANT TO HAVE FULL POWER DUE TO THE SHORTNESS OF THE ON RAMPS. I HAVE ALWAYS USED PREMIUM GAS AS REQUIRED BY VW, AND HAD THE FUEL INJECTORS CLEANED BY A NATIONALLY RECOGNIZED AUTO SERVICE CHAIN, TO MAKE SURE I DID NOT HAVE ANY "BAD GAS" DEPOSITS. THIS STILL HAS NOT FIXED THE PROBLEM. I WOULD APPRECIATE ANY ADVICE OR ASSISTANCE YOU CAN OFFER IN THIS MATTER. RESPECTFULLY, JORDAN D. O'HEARN CTO1 USN. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10016600April 27, 2003
ENGINE AND ENGINE COOLING:ENGINE
EXCESSIVE OIL CONSUMPTION (2.5 QUARTS IN 300 MILES). *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10016536April 26, 2003
AIR BAGS:SIDE/WINDOW
ON MARCH 12TH DRIVING AT APPROXIMATELY 5 MILES AN HOUR MAKING A RIGHT HAND TURN THE PASSENGER SIDE CURTAIN AIR BAG AND SEAT BAG DEPLOYED FOR NO REASON. DEALER SAID THAT THE 'COMPUTER' INDICATED THAT THERE WAS IMPACT AT SOME POINT AND WARRANTY WOULD NOT COVER. THE ONLY INCIDENT THAT CAR HAS HAD WAS A DENT LAST JANUARY WHEN WE HIT A STREET BUMPER WHICH CAUSED A DENT ON THE DRIVERS SIDE BACK DOOR --VERY BOTTOM. ANYONE CAN TELL THAT DENT HAD BEEN THERE QUITE A WHILE. FURTHERMORE, A DENT THERE SHOULD NOT HAVE CAUSE THE PASSENGER CURTAIN TO DEPLOY. INSURANCE WILL NOT PAY BECAUSE THEY SAY IT WASN'T AN ACCIDENT AND THEY ARE RIGHT. VW SAYS THEY STAND BY THEIR COMPUTER AND WON'T REPAIR. HELP PLEASE. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10016435April 24, 2003
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
I COMPLAINED TO THE DEALERSHIP ABOUT SMELLING GASOLINE, TEMPERATURE LIGHT, AND ENGINE LIGHT KEPT COMING ON. THEY TOLD ME A VALVE ON THE FILLER TUBE OF THE GAS TANK WAS BROKEN AND I WOULD NEED TO REPLACE THE GAS TANK. THEY TOLD ME THERE WAS A LEAK IN THE ANTIFREEZE SYSTEM AND A "FLANGE" WOULD NEED TO BE REPLACED. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10016404April 23, 2003
ENGINE AND ENGINE COOLING:ENGINE
I HAVE BEEN GOING TO BOARD WALK VOLKSWAGEN DEALER IN RICHARDSON AND RUSTY WALLACE VOLKSWAGEN IN GARLAND, TEXAS FOR MY REPAIR FOR MY CAR FOR MORE THAN 8 TIMES. THE CAR IS STILL NOT REPAIRED AND I AM VERY FRUSTRATED. THE PROBLEM IS THAT WHEN I START MY CAR, IT SHAKES REALLY BAD I WOULD HAVE TO WARM IT UP FOR 5 MINUTES. SOMETIMES THE CAR DIES WHILE I AM DRIVING. I WROTE A COMPLAINT LETTER TO THE RUSTY WALLACE BECAUSE I PURCHASED MY VEHICLE THERE AND THE SERVICE MANAGER (DAN TURK) SEEMS TO BE AVOIDING MY PHONE CALLS. I NEED HELP!! I WOULD LIKE TO ATTACH MY LETTER OF COMPLAINT (THAT I SENT TO THE DEALER) IF I COULD. THANK YOU. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
10
#10016344April 22, 2003
VISIBILITY:GLASS, SIDE/REAR
BOTH REAR WINDOWS FAILED. WINDOW FALLS ON IT'S OWN AND DOES NOT COME BACK UP USING THE POWER CONTROLS. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10016345April 22, 2003
STRUCTURE:BODY:DOOR
DOOR MOLDING HAS FALLEN OFF. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10016244April 21, 2003
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
DRIVERS SIDE WINDOW (FIRST FRONT, THEN 1 WEEK LATER REAR) REGULATORS FAILED. CAR WAS LESS THAN THREE YEARS OLD AT TIME. COST ME ALMOST $1,000 THROUGH THE DEALERSHIP TO REPAIR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10017148April 18, 2003
ELECTRICAL SYSTEM:IGNITION:SWITCH
THE VEHICLES IGNITION SWITCH FAILED AND CAUSED THE HEADLIGHT TO SHUT OFF WHILE DRIVING ON A DARK COUNTRY ROAD. THE DEALER WAS NOTIFIED. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10014869April 17, 2003
UNKNOWN OR OTHER
THERE WERE PROBLEMS WITH THE CONSUMER'S VEHICLE IN WHICH SHE CONTACTED NHTSA ABOUT AND HAD NOT RECEIVED A RESPONSE . THE CONSUMER REQUESTED THE STATUS OF HER COMPLAINT. MR SCC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10014865April 17, 2003
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS, VISIBILITY:WINDSHIELD WIPER/WASHER, VISIBILITY:GLASS, SIDE/REAR, VEHICLE SPEED CONTROL:CRUISE CONTROL, SERVICE BRAKES, HYDRAULIC
THE WINDSHIELD WIPERS WERE INTERMITTENT. THE DEALER STATED THE WIPERS WERE INCOMPATIBLE. THE WIPERS DID NOT WORK IN COLD WEATHER AND DID NOT HAVE THE PROPER SPEED IN WARM WEATHER. THE DRIVER SIDE WINDOW HAD FALLEN DOWN INTO THE DOOR, THE LOCKING MECHANISM HAD MALFUNCTIONED AND WAS REPLACED, THE METAL TRIANGLE PIECES ON THE DOORS HAD BEEN REPLACED, THE CRUISE CONTROL NEVER WORKED FROM PURCHASE, AND THE FRONT BRAKES HAD TO BE REPLACED. THE CONSUMER WOULD LIKE TO KNOW IF THERE WAS A RECALL ON THE WIPERS. (NO RECALL FOR WIPERS) MR SCC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10014507April 17, 2003
TIRES
I WAS DRIVING IN A PARKING LOT WHEN I HEARD A CRASH AND MY CAR STOPPED MOVING. THE FRONT RIGHT TIRE HAD FALLEN OFF. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10016098April 17, 2003
AIR BAGS
WHILE DRIVING 20-25 MPH THE VEHICLE WAS INVOLVED IN A SIDE IMPACT COLLISION YET THE SIDE IMPACT NOR THE FRONTAL AIR BAGS DEPLOYED. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10016101April 17, 2003
AIR BAGS
THE VEHICLE WAS INVOLVED IN A HEAD ON COLLISION AT 55 MPH YET THE AIR BAGS DID NOT DEPLOY. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10016113April 17, 2003
ELECTRICAL SYSTEM:IGNITION
A FAULTY IGNITION COIL CAUSED THE ENGINE TO STALL WHILE DRIVING. THE DEALER REPLACED THE FAULTY COIL PACK. *NLM *TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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