Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10031780July 31, 2003
AIR BAGS
WHILE DRIVING AT 40 MPH THE CONSUMER'S VEHICLE HIT ANOTHER VEHICLE AND NO AIR BAGS DEPLOYED. THE FRONT END WAS SMASHED IN AND THE VEHICLE IS TOTALED. PLEASE PROVIDE DETAILS. *PH
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10030538July 31, 2003
VISIBILITY:GLASS, SIDE/REAR
WINDOWS ON VW JETTA'S SEEM TO BE FALLING DUE TO A DEFECT IN PLASTIC CLIPS THAT HOLD THE WINDOWS. VOLKSWAGEN IS COVERING THE REPLACEMENT OF THESE CLIPS WITH REDESIGNED METAL ONES. THE DEALER TOOK CARE OF EVERYTHING JUST FINE FOR ME, THOUGH I'M SURPRISED THAT THERE IS NO MENTION OF THIS COMMON PROBLEM ON THIS WEB SITE. *PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10030549July 31, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
OKAY, I HAVE HAD MY 03 JETTA FOR ONE MONTH AND TWO DAYS (I RECEIVED IT ON JUNE 29TH). IT HAS ALREADY BEEN IN FOR SERVICE FOR THE FOLLOWING REASONS: JULY 8TH: -A/C VENT MADE LOUD NOISE LIKE SOMETHING WAS STUCK/FLAPPING AROUND IN IT - CONDENSATION IN DRIVERS SIDE HEADLIGHT -PULLED TO THE RIGHT -MADE A MOANING NOISE WHEN I TURNED LEFT, GRADUALLY WORSENED TO MAKE THE SAME NOISE WHEN I TURNED LEFT. *VW HAD THE CAR AT THAT TIME FOR TWO DAYS, THEN CALLED ME TO TELL ME THAT THEY WERE STUMPED ABOUT THE MOANING NOISE AND THAT THEY WANTED THEIR HEAD TECH TO LOOK AT IT. HOWEVER, HE HAPPENED TO BE ON VACATION SO I WOULD NEED TO BRING IT BACK IN. BUT THEY ADDED THAT THEY DID INSPECT THE CAR AS FAR AS SAFETY WAS CONCERNED AND I WAS GOOD TO GO. JULY 24: -CAR BROUGHT IN FOR THE SECOND TIME FOR MOANING NOISE WHEN TURNING *VW CALLED ME THAT AFTERNOON STATING THAT SINCE THE LAST TIME I HAD BROUGHT IT IN A SERVICE BULLETIN HAD BEEN ISSUED FOR MY PROBLEM AND ALL THEY HAD TO DO WAS DRAIN AND REPLACE MY TRANSMISSION FLUID AND THE NOISE WOULD BE GONE. I PICKED UP MY CAR THAT EVENING AND 1 1/2 HRS LATER I HEARD THE NOISE AGAIN, NOT HALF AS LOUD OR AS NOTICEABLE BUT IT WAS STILL THERE AND IT AGAIN WAS PULLING TO THE RIGHT. I IMMEDIATELY CALLED AND LEFT AS MESSAGE WITH MY SERVICE ADVISOR THAT NIGHT AND CALLED MY SALESPERSON IN THE MORNING. I HAD TO WAIT ONE MORE WEEK UNTIL THEY COULD GET IT BACK IN AGAIN. JULY 30-PRESENT ( THEY STILL HAVE MY CAR!) - RETURNED CAR FOR THE THIRD TIME FOR MOANING NOISE WHEN TURNING -STILL PULLING TO THE RIGHT -PAINT ON HOOD HAD A NOTICEABLE 3D EFFECT & HAIRLINE SCRATCHES THAT WERE NOT JUST CAUSED BY A BAD DETAILING JOB -THE NIGHT BEFORE THIS MY BRAKES STARTED PUMPING WHEN I WOULD SLOW DOWN FROM 60 MPH TO GET OFF ONTO THE ON RAMP TO GET HOME, WHICH I DIDN'T THINK WAS NORMAL. T *VW SAID MY ROTORS WERE WARPED SO THEY HAD TO REPLACE THEM. *PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10031342July 29, 2003
VEHICLE SPEED CONTROL
SPEEDOMETER NEEDLE DOESN'T NOT READ THE CORRECT SPEED THAT VEHICLE IS TRAVELING. THE DEALERSHIP KNOWS THAT A PROBLEM EXISTS, BUT DOESN'T KNOW WHAT IS CAUSING IT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10029334July 28, 2003
TIRES
RICHARD GUNN WROTE TO GOODYEAR; I HAVE A 2002 VW JETTA THAT CAME STOCK WITH GOODYEAR EAGLE RSA TIRES,225/45R17 91H. AT 13,000 MILES ONE OF THE TIRES WENT FLAT BUT DID NOT APPEAR TO HAVE ANY NAILS OR HOLES IN IT WHEN I REMOVED IT, ALTHOUGH THESIDEWALL WAS SPLIT. I TOOK THE TIRE INTO THE CLEM TIRE COMPANY 7907 HIGHWAY 72, MADISON, AL 35758 , 256-837-9151. ONE TIRE WAS PUT ON ORDER AS THESE TIRES ARE AN UNUSUAL SIZE FOR THIS CAR. THE FOLLOWING DAY A SECOND TIRE WENT FLAT. AGAIN THERE WAS NO NAIL OR EXPLAINABLE CAUSE. A SECOND TIRE WAS ORDERED. WHEN THE TIRES CAME IN I WENT DOWN TO HAVE THEM INSTALLED. I ASKED THE SHOP TO LOOK AT THE FRONT TWO TIRES TO SEE THAT THEY WERE OK AS I HAD NOW BECOME SUSPICIOUS OF THESE TIRES. THE SHOP FOUND THE FRONT TWO TIRES WERE SPLIT OUT ON THE INSIDE SIDEWALLS AS WELL. THE SHOP CONTACTED GOODYEAR WHO WAS GOOD ENOUGH TO REPLACE ALL FOUR TIRES FREE AND ASKED TO SEND THE TIRES BACK FOR EVALUATION. THE TIRES THAT ARE BEING RETURNED ARE THE SAME AS WHAT WAS JUST PUT ON MY CAR AND FRANKLY I AM NOT ALL THAT WARM AND FUZZY THAT THEY ARE SAFE TO DRIVE ON. I WOULD LIKE TO SEE THE FAILURE ANALYSIS REPORT ON THE RETURNED TIRES, COMPLETE WITH CONCLUSION AS TO THE FAILURE MECHANISM. ALSO I WOULD LIKE TO KNOW WHAT THE CORRECTIVE ACTION IS TO VERIFY THAT THIS TIRE OR LOT HAS BEEN ISOLATED SO THAT OTHERS MIGHT NOT BE INJURED DUE TO DEFECTS IN THIS TIRE. I SUPPOSE I WAS FORTUNATE THAT I WAS NOT TRAVELING AT HIGH SPEED WHEN MY TIRES FAILED BUT OTHERS MIGHT NOT BE AS FORTUNATE. ADDITIONALLY I THINK THAT VOLKSWAGEN SHOULD BE INFORMED SO THAT THEY CAN MAKE THE CALL ON WHETHER TO NOTIFY THEIR CUSTOMERS OF THIS POTENTIAL ISSUE. I HAVE A COPY OF THE RECEIPT THAT HAS ALL OF THE DETAILS ON IT IF YOU WOULD LIKE ME TO FAX IT TO YOU A CAN DO SO.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10030239July 28, 2003
EQUIPMENT:APPLIANCE:AIR CONDITIONER
2000 VW JETTA GLX. AIR CONDITIONER FAILED. CLIMATE CONTROL READS NO PROBLEMS AND FREON LEVELS CHECK FINE A/C CYLINDER PRODUCES HIGH PITCH SQUEALING NOISE. FINAL DIAGNOSTIC NOT COMPLETE FOR ROUTE SOURCE OF PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10030240July 28, 2003
PARKING BRAKE, ELECTRICAL SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
BRAKE SENSOR FAILED. EPC LIGHT ACTIVATED AND CAR FAILED TO SHIFT FROM PARK. MECHANICAL BRAKE ON TRANSMISSION FAILED TO RECOGNIZE BRAKE WAS DEPRESSED. FAULTY SENSOR REQURED TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10026357July 28, 2003
AIR BAGS
WHILE DRIVING AT NORMAL SPEED, THE PASSENGER SIDE AND CURTAIN AIR BAG DEPLOYED OVER THE CONSUMER. DEALER NOTIFIED. *AK THE TWO RIGHT AIR BAGS DEPLOYED WITHOUT WARNING. *SCC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10017420July 28, 2003
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
THE VEHICLE EXPERIENCED THE SAME SYMPTOMS AS THE RECALL (92V-050000) ON THE HEATER CORE. THE DEALER REFUSED TO HONOR THE RECALL BECAUSE THE VEHICLE IDENTIFICATION NUMBER WAS NOT INCLUDED IN THE RECALL. *NLM THE HEATER CORE PLASTIC NECK CRACKED AND ALLOWED THE HOT COOLANT TO POUR ONTO THE ENGINE COMPARTMENT. VOLKSWAGEN STATED THE RECALL WAS COMPLETED, BUT THE PART APPEARED TO BE THE ORIGINAL. *SCC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10029294July 27, 2003
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
FRONT WINDOW ON DRIVER'S SIDE FELL INTO DOOR... POWER WINDOW SWITCH FAILED TO BRING IT BACK UP... MADE HORRIFIC GRINDING SOUND... ONLY 46,000 MILES ON CAR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10026629July 25, 2003
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
THE FRONT DRIVER/PASSENGER SIDE POWER WINDOW GLASS CAME OFF TRACK AND FELL INTO THE DOOR. *AK THE PLASTIC TRACK CLAMPS HAD BROKEN AND CAUSED THE WINDOW TO GET STUCK IN THE OPEN OR CLOSED POSITION AND ALLOWED THE WINDOW(S) TO FALL DOWN IN THE DOOR PANEL(S). PER BULLETIN, THIS PROBLEM HAS EXISTED SINCE 1988. *SCC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10029107July 24, 2003
AIR BAGS:SIDE/WINDOW, ENGINE AND ENGINE COOLING:ENGINE
MY PASSAGNER AIR BAG SHOWED DEFECT. MY ENGINE LIGHT HAS COME ON FOR NO REASON.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10029925July 23, 2003
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
CONSUMER STATED THAT WINDOW WOULD FALL INSIDE THE DOOR WHEN TRYING TO OPERATE. DEALER NOTIFIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10030014July 23, 2003
ELECTRICAL SYSTEM:IGNITION
WHILE TRAVELING ON THE HIGHWAY AND WITHOUT PRIOR WARNING VEHICLE WILL SHUTDOWN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10028718July 21, 2003
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
FRONT PASSENGER-SIDE POWER WINDOW HAS FALLEN INTO THE DOOR AND WILL NOT COME UP.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10028730July 21, 2003
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
3 OUT OF THE 4 WINDOW REGULATORS ON MY 1997 VW JETTA HAVE GONE BAD WITHIN THE PAST 9 OR SO MONTHS. I SEARCHED THE NHTSA SITE TO SEE IF ANY RECALL HAD BEEN ORDERED, AND FOUND NOTHING. DURING THE LAST INCIDENT (MY FRONT PASSENGER SIDE WINDOW), THE WINDOW MADE A LOUD NOISE, AND THEN WOULD NOT GO BACK UP...IN THE MIDDLE OF MY DRIVING. THE OTHER 2 WINDOWS (BOTH BACK WINDOWS) FALL COMPLETELY DOWN. I FEEL THIS IS A SAFETY ISSUE. THE WINDOWS CAN "FALL" AT ANY MOMENT. WHAT IF YOU HAVE YOUNG PASSENGERS IN THE CAR? WHAT IF THE WINDOW FALLING CAUSES A DISTRACTION TO THE DRIVER? WHAT IF IT IS RAINING OR SNOWING, AND YOU CAN'T GET THE WINDOWS BACK UP? AFTER DOING SOME RESEARCH ON THE INTERNET, I FOUND MANY OTHER VW CUSTOMERS WHO HAVE HAD THE EXACT SAME PROBLEM..AND NO RECALL IS IN PLACE. NOT TO MENTION THAT REPAIR COST FOR 1 WINDOW IS OVER $200.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10028739July 21, 2003
AIR BAGS:SIDE/WINDOW
I OWN A 2002 VOLKWAGEN JETTA WHICH HAS SIDE IMPACT AIRBAGS. I HAVE A ONE MONTH OLD BABY WHICH SITS IN A REAR FACING CARSEAT BEHIND THE PASSENGER. I AM CONCERNED ABOUT THE SIDE IMPACT AIRBAGS HARMING MY CHILD IF I WERE IN A MOTOR VEHICLE ACCIDENT. I AM UNABLE TO PUT MY CHILD IN THE MIDDLE BACKSEAT POSITION BECAUSE THEN I DO NOT HAVE ENOUGH ROOM IN THE DRIVER SEAT TO DRIVE THE CAR. RIGHT NOW THE PASSENGER SEAT IS SO FAR UP DUE TO THE CARSEAT BEHIND IT THAT NO ONE IS ABLE TO EVEN SIT IN THIS SEAT. I HAVE CONTACTED VOLKSWAGEN AND THEY WERE UNABLE TO TELL ME EXACTLY HOW FAR OUT OR DOWN THE SIDE AIRBAGS GO WHEN INFLATED AND ALSO REFUSE TO TURN THE SIDE AIRBAG OFF.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10028610July 19, 2003
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
I OWN A 2001 VW JETTA GLS AND THE GEAR SHIFT LOCKED UP. I COULD NOT MOVE THE CAR OUT OF PARK INTO DRIVE OR REVERSE. SINCE THE WARRANTY IS 24,000 MILES, I CURRENTLY HAVE 30200 AND THIS PROBLEM OCCURRED. VW SHOULD BE RESPONSIBLE FOR THIS MISHAP DUE TO THE FAULTY PART. THE LEVEL OF SERVICE AT THE DEALERSHIP WAS UNACCEPTABLE IN GETTING THE PROBLEM FIX. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10028391July 16, 2003
ENGINE AND ENGINE COOLING:ENGINE
EXCESSIVE ENGINE OIL CONSUMPTION. HE CAR CONSUMED APPROXIMATELY 1 QT OF OIL PER 1500 MI. TAKING INTO CONSIDERATION THIS CAR HAD 8 MILES WHEN I LEASE IT, AND I DRIVE UNDER NORMAL DRIVING CONDITIONS THIS ENGINE OIL CONSUMPTION, FOR ME, IS TOTALLY UNREASONABLE. IF I WOULD NOT REFILL THE ENGINE OIL BETWEEN OIL CHANGE INTERVALS (5000 MI), THE CAR WOULD CONSUME 74% OF ITS TOTAL ENGINE OIL, EASILY BURNING ITS ENGINE. AT THE DEALER SUGGESTION I ENDED UP TRADING THIS CAR YET FOR ANOTHER JETTA, ALSO CONSUMING OIL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10028392July 16, 2003
ENGINE AND ENGINE COOLING:ENGINE
EXCESSIVE ENGINE OIL CONSUMPTION. HIS IS MY SECOND NEW JETTA THAT BURNS ENGINE OIL. THE CAR CONSUMES 1 QT OF OIL PER 2000 MI. TAKING INTO CONSIDERATION THIS CAR HAD 7 MILES WHEN I LEASE IT, AND I DRIVE UNDER NORMAL DRIVING CONDITIONS THIS ENGINE OIL CONSUMPTION, FOR ME, IS TOTALLY UNREASONABLE. IF I WOULD NOT REFILL THE ENGINE OIL BETWEEN OIL CHANGE INTERVALS (5000 MI), THE CAR WOULD CONSUME 55% OF ITS TOTAL ENGINE OIL, POSSIBLY BURNING ITS ENGINE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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